Customer Reviews for Emerald Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Emerald Self Storage

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Jeralyn S. on

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Customer did not leave a comment.

Shane M. on

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Pick up location was approximately 1hr each way from where I originally set as my pick up location. Other than that all was good.

Forest C. on

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Customer did not leave a comment.

Melinda B. on

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This pick up location was average but poor wifi unable to "check in" for the first 6 times from 2 phones. The worst customer service on Friday. The woman I spoke to the first 2 calls was rude, disrespectful, and I was treated like a second class citizen. She hung up on me also, I'm in customer service and if this woman ever talked to a customer like that at my business, she would have been terminated immediately. Yes it was THAT bad. When I needed help getting the code to get the keys I was told everyone else can do it and no one has this problem, I don't know why you can't do it,and she stated rudely she doesn't work for the phone company so she has no solution for me. When I asked her to change her tone she yelled very rudley if you don't like it then call 1-800 Uhaul and HUNG UP on me. She put me on long holds just to not have to help me. I seriously was in shock.. totally unprofessional I would like to be contact by a manager so I can ensure this doesn't happen to other people ever again. The 3rd call the woman was helpful and professional not to be confused with the first 2 calls on Friday.

Tammy F. on

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Terry Z. on

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MICHAEL M. on

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jarrett a. on

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Poor communication; unfriendly staff.

Brooke O. on

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The owner was very helpful with our situation and made everything we needed to do possible.

Tim G. on

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The employee was very nice but the location was filled with junk and was not easy to access. The location was below average but the employee was above average.

Kathleen L. on

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Barry was extremely nice and helpful!

Gerald P. on

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Corinne K. on

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I was not told before my pick up that no one would be at the location and I would have to use my mobile device to access the keys. They also did not provide me with all the equipment that I ordered. I was told someone from this location would contact me within a couple hours regarding a refund, but no one did.

Larry K. on

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The overall experience with U-haul system is terrible. The people are friendly but the experience was NOT good. I have never had to deal with such a convoluted system. The process of getting an activation code to get the U-haul truck from the Emerald Self storage area was very difficult to say the least. We were fortunate to get a very nice gentlemen on the phone to assist us, but it took over 2 hours for the rental process over the phone. To be clear - it's the U-haul system that was awful, not the people.

terente S. on

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john T. on

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not a thing Mr. Latshaw was great ! He went out of his way to help us out

Amy P. on

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duane H. on

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Nice new comfortable truck, made my sons house move on a hot day easy. Got everything loaded one trip!!!

Rachel D. on

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david W. on

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Felt ripped off Only had a 26’ truck and even though I didn’t need one nearly that large, I was left with no choice but to pay for it. Also cost me extra because of more fuel. Also thought there was a flat rate but was only given a mileage option. Would’ve been cheaper to hire movers

Cale G. on

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FRANK I. on

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Pleasant people. Very helpful.