Hi, Everything was prompt and excellent. Thank you!!
DEREK L
Customer Reviews for Emmax LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person in charge at Chevron was very kind and respectful.
NESTOR CVery dangerous area, the customer representative weren’t helpful with the process of the mobile rental service. Failed to assist us and answer questions. The car was very worn with hole on the seats and as well the keychain with key kept coming off.
Sonia GThey barely spoke English, they took forever with the check even though we check in online. Then they had us check-in in person. We requested dollies and they said they didn’t have any, so we rented some at another uhaul location and there was one in the back of the truck already. So we wasted time and money. They gave us the uhaul with no gas in it and we had to fill it up and they charged us a gas fee. Terrible experience and would not recommend to anyone
Marcus SAt this location there is no assigned space to park the 20’ truck.
Rodney RThe truck needs maintenance it felt as if it didn’t want to accelerate
KATHLEEN BEasy process with no issues
Frederick SLimpiar el camion
STEVEN SThe floor in the back of the truck was dirty and had a sour smell (like spoiled milk). I had to clean the substance causing the smell before I could put my items in. Other than that, the experience was good.
Jessica GI may need a smaller one Monday.
CLARA MVery quick and easy process to pickup my cargo van rental. The vehicle was clean, and was perfect for the task I needed to do.
Peter SLoading ramp on truck wasn't working properly
Edmond HIn dispute over incorrect fuel charges.
Sherwin LPut a sign on your location to find you easily, everything else is going perfect
Roberto VQuick service. In and out fast. Truck very clean and convenient drop off.
Norma SThe representative concern for delivery a good service was above expectations. Thanks.
ANTONIO MStaff was great both when I picked up and dropped off the equipment. It was exactly what I was promised so will definitely recommend and come again
Charlene PQuicker turn around on final bill.
Paul BThere was no one present at the location. There were no signs telling you what to do. The gas station next door apparently tends to the Uhauls as well. The lot was a vacant lot.
Taenecia GThe Truck space is not really 15 feet. There was however the possibility to rent a 20', but since the documentation was already done, I was told that it was not available...I returned the truck the next day and the 20' truck was not rented. The U-hauk associate probably, didn't fell like doing the paper work over. I had to buy a saw and cut the wood, i was buying to make it fit...since the advertised size is not accurate.
Amaury PNice people and good service
Mohammed AI was asked to leave the key no one check the truck.
Silvia NI completed everything on line. Guy working the counter took 45min to get me out and had to call manager for help. Never went outside or ask me if I needed help or explanation Returning trailer 4 hours later- same issues Terrible experience
Robert SReturn with the phone it took me less than 30 minutes
Yusniel CMy truck both leaked in the actual drivers portion and in the cargo area which caused some of my boxes and wooden shelves to become damaged
Eric PIt was a gas station and not my first choice for pick up location but the staff were very pleasant and I had very little wait!
Beth KExcellent customer service provided
Enrique VThe location was excellent and convenient, however someone needs to check the fuel gauge, I drove 32 Miles total but had to use $20 gas to get back to the outgoing fuel reading. That’s 4.7 Miles per gallon
Wayne JVery professional
Gerardo Lnothing... great customer service
Glen H