The vehicle was somewhat clean, but not great. They were having technical difficulties both during pickup and drop off, so plan to be there for a while.JEFFREY B.
Customer Reviews for Englewood Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Answer the phoneGARY P.
Customer did not leave a comment.Mauricio C.
Customer did not leave a comment.MEREDITH H.
Customer did not leave a comment.Laurie F.
Customer did not leave a comment.JULIE M.
I don't even know where to begin. I was planning on doing everything online, and the actual booking process was smooth. I got the email to go to my chosen location at 1:30pm on the day of pickup. I get there at 1:30pm, and click on check out in the email. Then the website tells me that my van is conveniently located at a pickup location 12 MILES AWAY! So I drive there, and I check out the van. I entered all the information in the online portal, got the key and was on my way. The van kept showing low tire pressure by the way. When returning the van, it took me 3 attempts to do it online, but since I returned after hours, the system wouldn't let me. I dropped off the key in the after hours return, but I wanted to make sure U-Haul knows that I did. After a 40 minute hold, I was able to speak to a customer service rep. Now I had to pay. For some reason there was no way to pay my outstanding balance until a WEEK AFTER the return when I received an invoice in my inbox. And even then I still couldn't pay until 2 days after - I even called Uhaul and they couldn't take my payment because the system still didn't show my invoice. Overall, it seems like the systems and processes that Uhaul has are fragmented.Konstantin G.
It would've saved time if there was a credit card reader at the storeWILSON L.
Customer did not leave a comment.Dan M.
Price was too high. Have rented similar for way less. At least you guys are good with reservations.CHRISTOPHER M.
Very rude man giving me the keys. Car had low air in two tires and left blinker didn't workMargaret G.
Customer did not leave a comment.DOMENIC G.
Customer did not leave a comment.Tanya T.
Customer did not leave a comment.Isiah L.
Customer did not leave a comment.Cecila S.