I used online check in, like I have so many times before at other locations; whether an actual Uhaul or business that rents Uhaul. It took a while for me to get a good signal but once I did, I went through the online check-in process & got my confirmation. I went inside the convenience store to show my confirmation & get the truck key. The clerk looked at me like they had no idea what I was saying. She then called someone on her cell & it rang & rang until a man finally picked up. I had expected to just show the confirmation & go, that’s the point of online check-in. I had to read off the confirmation code to the man on the phone, despite showing it to the clerk. When I stated I needed to get the key & go as my load help was on the way, she raised her voice loudly & rudely told me I’d have to wait because they needed to confirm my confirmation?! Yes, the one I showed her on my phone. I finally got the key & went to take the pictures. There was trash & a lot of dirt & debris in the back of the truck & the cab had trash in it too. And the kicker? 1/8 of a tank of gas! I have NEVER been left with anything close to that little amount! And after the clerk was so rude, I was not going to buy gas or anything else from that market. When I returned the key, earlier then I needed to, I had swept out the back of the truck & cleaned up the trash in the cab. I did my online return & again had the confirmation FROM UHAUL on my phone to show the same rude clerk & she wanted to know the mileage! I couldn’t get back in to that reservation since it was completed & had to take the truck key back & go take a freaking picture of the mileage to show her! Every other place when I’ve returned the truck & confirmed all the information online through U-Haul’s site, I’ve never had to re-prove anything. I don’t think their treatment & rudeness is up to U-Haul’s standards, nor had they checked the truck for cleanliness between uses. As a company, I wouldn’t work with them again, but that’s me. That woman was not friendly & making me continue to prove my check in & check out confirmation’s was ridiculous. Rude & unhelpful from beginning to end!
MOLLY B
Customer Reviews for Enon A Corner Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First, I've never rented a truck from UHaul where the customer had to add gas to a truck that was on empty. I was taking a back when told that I had to put gas in the truck! At this point, I'm still looking to be reimbursed for the amount of gas that I placed in the tank. Maybe not the entire amount my new but at least some compensation for coming out of my pocket upfront. Number two. The Truck needed high maintenance as the linkage in the gear shift needed repair, the steering needed major front end, part replacements, and wheel alignment.. There were rolls of plastic bags, plastic wrap, and moving blankets that were left inside of the area where items were to be loaded. The sales team at the pick up point where we're good. However, what tarnished their service was the concerns I list in this feedback. My advice is to choose a truck that has been well maintained and clean before following through with the rental.
Dr SIf im doing Mobile i shouldn’t have to wait on the cashier
COWANDA RMake sure the trucks are cleaned out prior to rentals. It appears UPS rented my truck before me and they had some of there delivery literature in the back of the truck and food wrappers, empty cigarette pack and drinks from the cab around the drivers seat. Prior to me returning it I cleaned the truck out to make sure I didn't get charged a cleaning fee.
THADDEUS S