Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was powerful and stable. It took us 1,100 miles from FL to AR as part of a three car/2 truck & trailer caravan with 3 adult's, a one- year- old, three Yorkies, a cat and a fish. Oy!. The process of renting had to be done on the fly due to the need of a bigger truck at the last minute. U-Haul made the process easy. Thank you.
Jim B
Rating:
4.0
Customer did not leave a comment.
Will S
Rating:
5.0
Customer did not leave a comment.
Scott H
Rating:
5.0
Customer did not leave a comment.
william s
Rating:
4.0
Very friendly staff Excellent transaction
Frank S
Rating:
5.0
Customer did not leave a comment.
Troy S
Rating:
3.0
Customer did not leave a comment.
Peter R
Rating:
4.0
Customer did not leave a comment.
Rachelle R
Rating:
3.0
Include a Dolly with truck for customer’s use
AURIENTA G
Rating:
5.0
Customer did not leave a comment.
KEN H
Rating:
4.0
Auto hauler pulled great
Michael B
Rating:
5.0
Customer did not leave a comment.
Sharon F
Rating:
5.0
Customer did not leave a comment.
Kevin B
Rating:
5.0
Very helpful and super customer service. Very pleased! Thank you!
Cecil H
Rating:
3.0
I only used drop off. I didn’t interact with anyone but signage was clear and drop off process was easy.
Christina L
Rating:
5.0
Customer did not leave a comment.
Michael H
Rating:
5.0
Customer did not leave a comment.
JAMES F
Rating:
5.0
Everything was good
Anthony T
Rating:
5.0
Very helpful,
Janine R
Rating:
5.0
Customer did not leave a comment.
Russell P
Rating:
5.0
Professionalism and courtesy
Deborah W
Rating:
3.0
It seemed that the transmission was seriously struggling to shift into gear while driving. It was loud and concerning. I had originally reserved for 2 days but returned early due to the way the truck was driving.
JESSICA B
Rating:
5.0
Customer did not leave a comment.
JASON L
Rating:
5.0
Customer did not leave a comment.
Rick H
Rating:
3.0
Customer did not leave a comment.
Mark C
Rating:
5.0
Customer did not leave a comment.
ROSARIO T
Rating:
5.0
Sue was VERY ACCOMMODATING! I had to load and unload by myself which ran in to added rental days and she was more than professional in allowing me to unload without being hurried! Very nice lady. Made my move bearable...
JASON A
Rating:
5.0
I had good customer service from the woman in Ellenton Florida. I had good customer service from the woman at Palm Bay Florida. Thank you.
Eric R
Rating:
5.0
Sue was a delight to rent from.
Kevin S
Rating:
5.0
The lady who assisted me was very kind and her Son was a hard worker and expedited the process.
Michael O
Rating:
5.0
Nice people
James D
Rating:
5.0
Everything was great
Renae C
Rating:
4.0
All trucks should have backup cameras
Pearce S
Rating:
3.0
Customer did not leave a comment.
MARC R
Rating:
5.0
Customer did not leave a comment.
MARK S
Rating:
3.0
Customer did not leave a comment.
andrea S
Rating:
5.0
Very helpful.
Duane C
Rating:
5.0
Customer did not leave a comment.
William G
Rating:
5.0
Customer did not leave a comment.
Molly N
Rating:
5.0
Customer did not leave a comment.
WILLIAM H
Rating:
5.0
Customer did not leave a comment.
Joe P
Rating:
3.0
Customer did not leave a comment.
Marley B
Rating:
5.0
Great service! Truck was available for a short last min pickup of furniture on a Sunday. Price was reasonable for what we needed it for. Highly recommended! A+
Jeff B
Rating:
5.0
Customer did not leave a comment.
List G
Rating:
4.0
Free dinner and hotel stay
Charles A
Rating:
1.0
Customer did not leave a comment.
ALONZA W
Rating:
5.0
Excellent customer service.
JEFFREY R
Rating:
4.0
Customer did not leave a comment.
ADRIANA P
Rating:
5.0
Customer did not leave a comment.
Gordon R
Rating:
5.0
Customer did not leave a comment.
John S
Rating:
5.0
Customer did not leave a comment.
FRANKIE R
Rating:
5.0
Thank you!!!
william r
Rating:
5.0
Customer did not leave a comment.
GAETANO G
Rating:
5.0
Sue and Darrin were great. Vehicle ready to go and easy check out and check in. They truly cared about my rental experience and were just genuinely nice people. Hate o say it, but that is the exception now a days. Thanks!
Charles G
Rating:
5.0
Great place to rent a U-Haul had absolutely no problems with reservation or picking up the vehicle that I reserved. They have a very nice team there, I will rent a vehicle from here again.
FRANK N
Rating:
5.0
Very helpful & nice
Juanito D
Rating:
5.0
Amazing workers at this location had no issues.
RAYMOND J
Rating:
5.0
Customer did not leave a comment.
DERRY C
Rating:
5.0
Customer did not leave a comment.
Lisa E
Rating:
5.0
Nothing.Everything is fine
Maria M
Rating:
3.0
Customer did not leave a comment.
William P
Rating:
5.0
Customer did not leave a comment.
Joseph R
Rating:
4.0
Would have been nice to know my location was changed from ace hardware in Ellenton to Enterprise flea market.
Angelstar C
Rating:
5.0
Customer did not leave a comment.
Richard C
Rating:
5.0
Engine light came on at store. I was told it just wasn’t reset. I was given an upgrade at no additional cost.
Kenneth S
Rating:
4.0
Customer did not leave a comment.
Jorge G
Rating:
5.0
The drop off location was very convenient to get to from our home. The folks there were friendly and accommodating. In and out in less than 10 minutes. Very nice experience.
SCOTT B
Rating:
2.0
No comment, j7st a drop-off. They couldn't help with my issues and told me to call corporate.
CHAD C
Rating:
5.0
Customer did not leave a comment.
Michael B
Rating:
2.0
This location is a flea market, no air conditioning. Right back tire on the trailer was low, I had to put air in it. The return facility told me the safety chains that hook the trailer to my hitch was installed incorrectly
mario a
Rating:
5.0
Customer did not leave a comment.
Matthew S
Rating:
5.0
Customer did not leave a comment.
Maritza O
Rating:
4.0
Customer did not leave a comment.
Lisa H
Rating:
4.0
Customer did not leave a comment.
ANTHONY N
Rating:
5.0
Customer did not leave a comment.
Sean S
Rating:
3.0
Workers were very nice and helpful
MICHAEL C
Rating:
4.0
Customer did not leave a comment.
paul w
Rating:
5.0
I was super well received at the pick-up and at the time of delivery. I highly recommend this company.
Victor M
Rating:
5.0
Location is great. U-Haul website is crap
John P
Rating:
5.0
Customer did not leave a comment.
jeanne m
Rating:
3.0
Customer did not leave a comment.
MARK H
Rating:
3.0
Know what size ball is required for trailer hitch and let clients know in advance
Rene B
Rating:
1.0
Put in the right drop and have the person there if open And do NOT charge for YOUR mistakes.
JOSEPH A
Rating:
5.0
Customer did not leave a comment.
Kelly M
Rating:
5.0
Customer did not leave a comment.
Wayne B
Rating:
5.0
Customer did not leave a comment.
Steven P
Rating:
5.0
So nice to deal with.
Mary J
Rating:
5.0
Customer did not leave a comment.
MICHAEL H
Rating:
3.0
The 4x8 covered trailer I rented had a strong foul animal smell inside. It had been returned the day before I picked it up so the turnaround time was quite short and I wouldn’t expect the pickup location would have checked for this unusual condition. Regardless, it was quite unpleasant to transport my furniture.