Stole my card and charged me multiple times. Sent me threatening texts including he's sending me to collection and he wants to go to jail.Brian O.
Customer Reviews for Esso Peterborough
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was not maintained battery cables were loose causing the veh to shut down at a Tim Hortons drive through. Side mirror fell off. While driving veh now they want us to pay and it was not our faultLINDAF Y.
Customer did not leave a comment.JULIEA T.
I booked at the Water st location for two days (through the call centre). I arrived and was told I could only have it one day as it was already booked for another client the following day??? BUT I was the client there who already booked 2 days? Female clerk was helpful. Male clerk was indignant. I left and went to Chemong location where the male clerk was quick, efficient and amazing!Shirley T.
I reserved a truck online. When I arrived to pick up the truck I was told they did not have one available and that I needed to go to a different location across town. It was incredibly inconvenient. My wife dropped me off and I needed to take a cab. It would be helpful to be informed of changes in the reservation before pick up.Benjamin V.
Overall, the rental experience went seamlessly smooth and staff were accommodating and easy to deal with.The vehicle (a pick-up) was perfect for my boat transportation requirement. Very economical on gas, smooth and solid on road when handling. Only minor issue was that the instrument dash cluster was hard to visualize as it was smeared with coffee or something obstructing your view of the speedometer, and gauges, etc...JAMESP R.
I found everything to my satisfaction n then some!Beverly P.
I only dropped the truck there, the people were polite with smiles.CLAUDE B.
Terrific service; very easy to useWarren W.
Customer did not leave a comment.Scott G.
Customer did not leave a comment.ANNALESA K.
Make sure check engine light is not on - remained on for entire usage. Have vehicle on parking lot - not on grass backed into bushes.David M.
Truck was missing passenger mirror as noted. Should have found me a new truck. Inside smelled of smoke. Should have air fresheners available.Wesley M.
Customer did not leave a comment.DAVID H.
resolved an invoicing issue, once facts were confirmed.JAMESF B.
Great people very friendly Great experienceMICHAEL N.
Customer did not leave a comment.Sarah E.
Harry was AWESOME. So helpful and courteousTimothy J.
they did not deal with me in an effective manner do not inspect the vehicle before hand or after made me put it back not that that was an issue but i could tell they could not drive the uhaul or were timid to do soCody L.
Customer did not leave a comment.Brian H.
Super friendly and helpful. Have already told a bunch of people to go here if they want to rent.Craig V.
Customer did not leave a comment.SCOTT H.
Location seemed very inexperienced with the whole process!! Bit of a crap show for initial pick up! Since when does a cargo van cost more that a 15' truck....I paid less this time last year for a 15' truck than the cargo van I just currently rented....I will not be dealing with U-Haul again unless its an actual U-Haul office not a third party dropoff/pickup site...Robert C.
Great customer service and very friendly and polite. I would highly recommend this location. The only thing I would suggest is that they have uhual supplies on hand in the event you need any supplies last minute as we did not have a lock and had to go to the main uhaul store to get one. Thank you.CLAYTONW P.
Customer did not leave a comment.H-DOUGLAS C.
Customer did not leave a comment.Ashley M.
Customer did not leave a comment.VIRENKUMAR P.
Customer did not leave a comment.Nigel W.
Keep the gas tank full of gas so I don't have to do it until I drop it off. It was raining hard while driving and water was able to get in under the roll up door. Some of the contents were soaked. Not happy,!!!!bill M.
Windshield wipers needed to be replaced right after I left. Check engine light was on.Kelly J.
All was well, except truck was picked up after freezing rain, rear sliding door was frozen so warm water on seal was used to get it open. Windshield wipers should be replaced as they were frozen and are summer wipers. Establishment owner was very accommodating and polite and I will use this outlet again and recommend to friends.Laurie E.
Best U-Haul customer service. Would use again.MARKBL A.
2nd time dropping off at this location. Well kept, & very friendly representatives.RALPH S.
Representative was very friendly & offered assistance.Ralph S.
When I picked up the truck, the cab of the truck had crumbs in the center console, and on the floor. It also smelt like stale cigarettes. I would recommend more verification of the cleanliness of the equipment. Overall, the staff was friendly and helpful.Moriah G.