Nails found in the trailer when I got the trailer homeNATHAN W.
Customer Reviews for Esso Peterborough
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.khaled E.
Customer did not leave a comment.noel K.
Customer did not leave a comment.Jeffrey S.
The gentleman on duty , when I picked up my rental , was Excellent ! He was very thorough with his explanation of the rental agreement . Explaining about the mileage charges , fees for damage , insurance and all . You should be proud to have him on your team ! I do not have a problem recommending this U-haul location to my friends and family. Job well done !Mark J.
I reserved a van for Sept 30 at said location. When I arrived there was no van available. Apparently customer service offered customer the van for an additional day. The attendant then offered me a cube van and agreed to give me the same mileage charge as for a van. This turned out great as I got my small move done in one trip. Kudos to the attendant "Shail Metha". He was very pleasant and courteous to deal with. A pleasant experience.James L.
Customer did not leave a comment.Caela B.
Extremely helpful and kind.Brett B.
Nothing at all! Sheil was extremely helpful and pleasant. He made the whole experience painless and It was a pleasure doing business with him.Steve B.
Again, another great drop off experienceDonald P.
Truck was clean but the air conditioning was not operative. My reservation was changed 3 times I was originally supposed to pick up a truck in Cobourg Ontario and was forced to pick up an alternate truck in Peterborough an hour away. I was supposed to pick up at 7am then changed to 8am then changed to 9 am.Richard E.
Employees were very efficient and cordial! Explained everything really well! Smaller outlet, no hassles!Adam S.
Amazing customer service. He explained everything very well before picking up the truck and after we dropped it.Kourosh Z.
Customer service was great!Kourosh Z.
Not much! Good cost!Will M.
Customer did not leave a comment.Mark W.
You didn't have my truck that you let me reserve, you made me wait almost an hour to get a smaller truck for a barely discounted price. You wouldn't let me only reserve the truck for 1 day for cheaper. Your truck pulled hard to the right, and smelled terrible. THE BIGGEST PROBLEM IS YOU DIDNT HAVE THE TRUCK I ORDERED.Kyle R.
I chose any location for the drop off only to get to a location in Oshawa to be directed to a different location.Phyllis O.
Rude customer service, rep did not know how to check us in - he couldn't even find my information. Truck filled with chips, staples, and an earring was found on the seat. Absolutely would not return to this location, and if I could have, I would have cancelled my reservation on the spot due to the rep.Jessica S.
Customer did not leave a comment.Victoria F.
Great serviceAndre P.
The Esso was undermanned which meant I had to wait for customers coming and going before I could get my truck. The truck was filthy inside and I had to sweep it before I could use it. I asked for a furniture dolly when I reserved this weeks ago only to find out that if I wanted a furniture dolly I had to go to another location. I have rented from uhaul several times over the years and will look to Ryder or Penske from now on. At least they are organizedJohn T.
This was the smoothest and most convenient rental experience I have ever had! I would recommend this location to anyone trying to get a lot done in a day!Lynn A.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.Bhargavkumar P.
Nothing. Customer service was excellent. Very personal. High praises. Thank you.john D.
Nothing excellent customer serviceSteven R.
Everything was good, no issues at allThomas S.
I have always used Uhaul, and this was by far the best experience. Highly recommend this Uhaul franchise.Cal R.
Customer did not leave a comment.Hannah C.
Customer did not leave a comment.Ilir L.
Customer did not leave a comment.Ken K.
Customer did not leave a comment.Ilir L.
I don't any suggestions other than keep doing what you're doing!! The experience was great, reliable, friendly and accurate!! Very very amazing customer service âï¸âï¸âï¸âï¸âï¸ 5/5!Danielle W.
Customer did not leave a comment.Harshit P.
I had hoped to deal with a rental closer to my house, but the representative was helpful answering all my questions before I had a chance to voice them.Rachel M.
Great customer service. I would highly recommend this placeJoshua S.
Vehicle was clean but had brake issuesKyle G.
Excellent service Thank youBrian P.
Customer did not leave a comment.GEORGER H.
Customer did not leave a comment.JORDAN B.
The person working at the desk was very helpful, knowledgeable, and prompt service for the return.Ashley B.
Customer did not leave a comment.GURMEET A.
Customer did not leave a comment.TIMOTHYM H.
Customer did not leave a comment.James S.
Customer did not leave a comment.CHRISTOPHER W.
Better equipment and better customer serviceMASUD R.
Clean the interior of the truck - especially the windows. The person who checked me in was great - knew his stuff, good-humoured, helped with the partial refill when I returned. Quick in and out. Another was not very well trained to check me in.IANW R.
Great service, very professional.JIRI H.
Easy to drop off, guy was very helpful.Cassidy A.
Install a key drop box at this location. I got there at 6am, had to wait til it opened at 7 to leave key. Other then that, it was a smooth easy process.ROBERT D.
Customer did not leave a comment.ARLENE H.
Stole my card and charged me multiple times. Sent me threatening texts including he's sending me to collection and he wants to go to jail.Brian O.
The truck was not maintained battery cables were loose causing the veh to shut down at a Tim Hortons drive through. Side mirror fell off. While driving veh now they want us to pay and it was not our faultLINDAF Y.
Customer did not leave a comment.JULIEA T.
I booked at the Water st location for two days (through the call centre). I arrived and was told I could only have it one day as it was already booked for another client the following day??? BUT I was the client there who already booked 2 days? Female clerk was helpful. Male clerk was indignant. I left and went to Chemong location where the male clerk was quick, efficient and amazing!Shirley T.
I reserved a truck online. When I arrived to pick up the truck I was told they did not have one available and that I needed to go to a different location across town. It was incredibly inconvenient. My wife dropped me off and I needed to take a cab. It would be helpful to be informed of changes in the reservation before pick up.Benjamin V.
Overall, the rental experience went seamlessly smooth and staff were accommodating and easy to deal with.The vehicle (a pick-up) was perfect for my boat transportation requirement. Very economical on gas, smooth and solid on road when handling. Only minor issue was that the instrument dash cluster was hard to visualize as it was smeared with coffee or something obstructing your view of the speedometer, and gauges, etc...JAMESP R.
I found everything to my satisfaction n then some!Beverly P.
I only dropped the truck there, the people were polite with smiles.CLAUDE B.
Terrific service; very easy to useWarren W.
Customer did not leave a comment.Scott G.
Customer did not leave a comment.ANNALESA K.
Make sure check engine light is not on - remained on for entire usage. Have vehicle on parking lot - not on grass backed into bushes.David M.
Truck was missing passenger mirror as noted. Should have found me a new truck. Inside smelled of smoke. Should have air fresheners available.Wesley M.
Customer did not leave a comment.DAVID H.
resolved an invoicing issue, once facts were confirmed.JAMESF B.
Great people very friendly Great experienceMICHAEL N.
Customer did not leave a comment.Sarah E.
Harry was AWESOME. So helpful and courteousTimothy J.
they did not deal with me in an effective manner do not inspect the vehicle before hand or after made me put it back not that that was an issue but i could tell they could not drive the uhaul or were timid to do soCody L.
Customer did not leave a comment.Brian H.
Super friendly and helpful. Have already told a bunch of people to go here if they want to rent.Craig V.
Customer did not leave a comment.SCOTT H.
Location seemed very inexperienced with the whole process!! Bit of a crap show for initial pick up! Since when does a cargo van cost more that a 15' truck....I paid less this time last year for a 15' truck than the cargo van I just currently rented....I will not be dealing with U-Haul again unless its an actual U-Haul office not a third party dropoff/pickup site...Robert C.
Great customer service and very friendly and polite. I would highly recommend this location. The only thing I would suggest is that they have uhual supplies on hand in the event you need any supplies last minute as we did not have a lock and had to go to the main uhaul store to get one. Thank you.CLAYTONW P.
Customer did not leave a comment.H-DOUGLAS C.
Customer did not leave a comment.Ashley M.
Customer did not leave a comment.VIRENKUMAR P.
Customer did not leave a comment.Nigel W.
Keep the gas tank full of gas so I don't have to do it until I drop it off. It was raining hard while driving and water was able to get in under the roll up door. Some of the contents were soaked. Not happy,!!!!bill M.
Windshield wipers needed to be replaced right after I left. Check engine light was on.Kelly J.
All was well, except truck was picked up after freezing rain, rear sliding door was frozen so warm water on seal was used to get it open. Windshield wipers should be replaced as they were frozen and are summer wipers. Establishment owner was very accommodating and polite and I will use this outlet again and recommend to friends.Laurie E.
Best U-Haul customer service. Would use again.MARKBL A.
2nd time dropping off at this location. Well kept, & very friendly representatives.RALPH S.
Representative was very friendly & offered assistance.Ralph S.
When I picked up the truck, the cab of the truck had crumbs in the center console, and on the floor. It also smelt like stale cigarettes. I would recommend more verification of the cleanliness of the equipment. Overall, the staff was friendly and helpful.Moriah G.