Customer Reviews for Estate Storage
(U-Haul Neighborhood Dealer)

805 reviews

21650 Novi Rd   Novi, MI 48375

(248) 349-5776

Location Hours

  • Mon-Sat: 9:15 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(248) 349-5776

21650 Novi Rd
Novi, MI 48375

Services at this Location:

Location Hours

  • Mon-Sat: 9:15 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WILLIAM ALEXANDE L. 
Rating:
5.0

Highly recommend Estate Storage. The team and experience was terrific from start to finish.

Frank K. 
Rating:
5.0

Customer did not leave a comment.

PATRICK JOSEPH S. 
Rating:
5.0

Nothing. Great location and friendly staff.

EDWARD RICARDO P. 
Rating:
5.0

NIce place. Used them for years.

Steven K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

Jessica B. 
Rating:
4.0

Wish there were more parking spaces in the U-HAUL lot.

SARA M. 
Rating:
5.0

Thank you for a fast check out and check in.

Sostenes C. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Great owner. Very professional and personable.

Vaughn G. 
Rating:
5.0

The 2 staff people I dealt with were EXTREMELY pleasant to work with, especially the woman that helped me close out. I don’t normally leave reviews, but she was super nice!

Paul S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL MICHAEL M. 
Rating:
5.0

Clean, secure, reasonably priced. Good people to deal with. No complaints..........

jeffrey y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis A. 
Rating:
5.0

Easy process friendly people. Teri and Brandon are the best. They're a pleasure to deal with. No very accommodating.

JOHN MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Damon C. 
Rating:
5.0

Customer did not leave a comment.

TOMA C. 
Rating:
5.0

Extremely friendly and accommodating.

Zachary R. 
Rating:
5.0

Terry and Brandon have always been able to help me with my moving and storage needs.

DAVID DEAN B. 
Rating:
3.0

The interior was technically clean, as in there was no trash thrown around. However the steering wheel, seat and dash where covered in gritty black, soot like dirt. The truck had clearly not been cleaned or more importantly during COVID , sanitized. Also I loaded pics of my license prior to pickup but had to do it again at pickup. Was not given a code to get keys from lockbox like previous rental. Had to go inside. Clerk not friendly or helpful:

Margie A. 
Rating:
5.0

Customer did not leave a comment.

Ronak K. 
Rating:
3.0

Customer did not leave a comment.

Martin C. 
Rating:
5.0

Customer did not leave a comment.

ANNA MARIE S. 
Rating:
3.0

Ordered extra blankets that were not provided but was still charged. No room to park vehicle. Vehicle was not prep'd for early pick up.

Nikolay L. 
Rating:
5.0

Excellent service and well maintained vehicle. Easy to use self-check in after hours. Highly recommend.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

maureen s.  |  Overall Experience 
Rating:
1.0

I was unable to get inside the premises . I was not given any gate access to enter. i was waiting for more than 2 hours.

Akhilesh B. 
Rating:
5.0

Smooth process.

MICHAEL JOSEPH C. 
Rating:
5.0

The 20' truck was excellent and well maintained. The people at Estate Storage were very kind and attentive to my needs for the rental. Thank you!

LARRY RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA ALLAN H. 
Rating:
5.0

Did a great ob of having everything ready for pickup. Very professional.

KENNETHRICHARD T. 
Rating:
5.0

Estate Storage was great. U-haul, we were very disappointed that our original reservation could not be honored. On Friday at 3:45 we were up S#&ts creek without a trailer. This is not what we expected with moving men showing up at 4:30. Our alternative options offered were not very good. Drive to Plymouth, additional 1 hr drive during rush hour plus mileage costs and moving men on the clock or take a truck 2 sizes smaller.. Again this cost us additional mileage due to more trips to move everything. If you truly cares about your customer, the reservations would not be booked so tight. This was unnecessary stress during an already stressful time.

Jane N. 
Rating:
4.0

They forgot to put the utility dolly in truck.

Sheila A. 
Rating:
5.0

Customer did not leave a comment.

Glenn F. 
Rating:
5.0

Brandon and the beautiful blonde that work here are amazing! They really care, very professional and place and trucks very clean! Thank you!!

NICOLE LEE S. 
Rating:
4.0

Customer did not leave a comment.

Tad M. 
Rating:
4.0

Customer did not leave a comment.

BRYAN KEITH C. 
Rating:
5.0

Staff very friendly and helpful. Not our first time renting from Estate Storage and will not be our last.

RONALD DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Patti C. 
Rating:
5.0

Good customer service.

Karthikeyan M. 
Rating:
1.0

It seems that this pickup ocation did not take any actions to prevent the spread of COVID-19. The vehicle checkout took place in a small office room with insufficient ventilation and two employees inside, neither of them wearing a mask. I did not had the impression that any interior or frequently touched surfaces of the vehicle were disinfected after the previous customer. The vehilce back door and the ramp needed an "extra push" to be used. The vehicles were quite old. The staff was very friendly and helpful with any questions.

CHRISTIAN W. 
Rating:
5.0

Terry and Brandon always go above and beyond to make sure I have the right rental trailer for my in-state and out of state rentals.

DAVID DEAN B. 
Rating:
5.0

Customer did not leave a comment.

JULIE ANN C. 
Rating:
5.0

Customer did not leave a comment.

Muhammed Q. 
Rating:
5.0

One thing that REALLY irritated me was when I asked the price it was $40 for the day. Fine, great price. However then it was .79 mile, insurance, taxes etc. We had the Uhaul for 3 hours, drove 60 ish miles and the total was $92. I get it, they DID tell me upfront about the fees but I didn't think about it being more than DOUBLE the amount. My own fault, but just felt a little.....sleezy.

jennifer C. 
Rating:
5.0

Did an early morning drop. Signage was clear, easy parking area for larger vehicles.

Michael B. 
Rating:
3.0

The attendant Did not inspect the vehicle while I was still present. I was unfairly charged doe blankets to be folded and supposed clean up. I cannot imagine this effort was more than 5-10 minutes. I wish this inspection was done While I was still there as I would've been happy to fold the blankets and briefly sweep whatever minor amount of sweeping was needed.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY ROBERT N. 
Rating:
4.0

It's a small location with a very little space for customer parking. If anyone wants to hire a large truck it would be very tricky for new drivers at this location. The equipment is not well maintained with paint almost gone and lights etc hardly visible it's not up to the mark.

Jagan Mohan D. 
Rating:
5.0

Thank u

Rakesh N. 
Rating:
4.0

Customer did not leave a comment.

Heather M. 
Rating:
3.0

When I went to my original place to pick up my truck it was not there, I had to travel to a different location.

Christin B. 
Rating:
5.0

Customer did not leave a comment.

Laurie B. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
3.0

Download the Uhaul app!!!! I initially went to uhaul.com and went through the whole process but once unable to finalize my check out because I did not have the U-Haul app this was a huge problem which cost me over an hour on the phone with three different initially went to uhaul.com and went through the whole process but once unable to finalize my check out because I did not have the U-Haul app this was a huge problem would cost me over an hour on the phone with three different wraps before it was explained to me that I needed to first download the U-Haul app

Thomas V. 
Rating:
5.0

Customer did not leave a comment.

rachel N. 
Rating:
4.0

Customer did not leave a comment.

Willieth S. 
Rating:
5.0

Customer did not leave a comment.

LAURA K. 
Rating:
5.0

Pricing policy is a little confusing. Brandon and Terry are great

WILLIAM EMIL P. 
Rating:
2.0

The receptionist didn't seem to really know companies policies and procedures for renting a U-Haul. She was very unorganized and not very clear with answering my questions.

Danielle M. 
Rating:
5.0

Friendly people good equipments

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

Judy D. 
Rating:
3.0

Customer did not leave a comment.

JAY ROBERT W. 
Rating:
5.0

The customer service at the corporate office (scheduling) was horrid!!!!!!! They never mentioned the term “preferred” location to me on the day I scheduled my truck. They never informed me that I had a mileage cap either. I found out both of these the hard way!! I received an email telling me to pick up my truck at the grand river location by 3:40pm. So when I got there expecting to pick up my truck I was informed that I needed to go to another location and that location was opened until 3 pm but when I called the other location I only heard the answering machine saying they closed at 2pm. Then it took the manger an hour to find anything or to get a hold of anyone from another location to help. They did get a hold of the customer who had my truck but informed that even when they dropped off my truck at 3:30 at the other location that I couldn't just take it because they were not linked with that other location. So I realized that even if I would have gotten to the other location on time my truck wouldn't even have been there!!!! I learned a lot of your companies terminology that day the hard way - if the scheduling person would have just said all of those terms to me in the first place that would have saved me a lot of headaches!! It was a total fiasco!!!! The manager did find me a “one way truck” (which that was another term that I was not informed about) in a different city. That location was very helpful and nice - it was in Novi. Then when I returned the truck in Toledo Ohio they informed me that I went over the mileage. Which thankfully this charge was only .87 cents but it was just so annoying because no one had even informed me that I had a mileage cap!!!!! The main scheduling office was horribly rude as well when I called them back on the day of pick up - the woman was very short with me telling me that they would have sent me another email and called me telling me that my truck was not available at the originally location that they emailed me first about. I told her that I never received a second email or phone call!!! She did not care at all about the situation. Their customer service was horrid!! I now know that U-Haul is a company that I will never be able to count on for anything. I know how much word of mouth is good or bad for a company do believe me a lot of people will hear about what happened to me and my family At U-Haul!!

BARBARA J. 
Rating:
5.0

Customer did not leave a comment.

Grant G. 
Rating:
4.0

It was unclear where to park the truck upon return. Clear signage would have helped. There were used tissues in the driver side door when picked up truck.

Rachel M. 
Rating:
5.0

we had an open trailer. there was a rib bone on it when I got it home, probably from a critter since it is stored outside. Very easy to pick up and complete paperwork. Uhaul app on drop off (outside of hours) was challenging as I kept getting location error messages

mark C. 
Rating:
5.0

Customer did not leave a comment.

Alan L. 
Rating:
5.0

We drove with the trailer from Michigan to Chicago with absolutely no difficulty! It was the perfect size to haul from the back of our truck! Easy pickup and convenient drop off since we left it in Chicago about 10 minutes away from our destination. The location in Novi was close and the employees are very helpful!

maria F. 
Rating:
5.0

Customer did not leave a comment.

AMBER U. 
Rating:
5.0

Customer did not leave a comment.

Luke K. 
Rating:
5.0

Excellent center! Neat and clean and the wonderful lady at the counter was very helpful!

GANPATH-RAM SUBR P. 
Rating:
4.0

I had reserved 36 moving blankets and this location didn't have any on the day I was scheduled to pickup the truck. My sister-in-law had the same problem 3 days earlier with renting a truck and blankets from you. She had hired movers to her house and had no time to run around and find blankets from other locations. I was aware of this possible issue and had time to run around and get blankets before my movers showed up. Your company should not allow you to reserve something that will not be available at the truck pickup location. Based on my investigation, most neighborhood pickup locations don't and moving blankets on hand to offer you and therefore can't provide them even when you reserve them weeks in advance. You need to resolve this issue or at least inform your customers in advance of their scheduled pickup day, so they have time to find them in their area. My Sister-In-Law and I were not happy with is issue at all. Please make it a priority to fix this as soon as possible.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN CARLISLE W. 
Rating:
3.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Easy in and out the door quickly.

JOHN ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Kirk S. 
Rating:
4.0

It rained on the trip to Chicago and the truck leaked. My rug got wet. This was also not the location I was asked for in the reservation. I asked for Ann Arbor location and Uhaul gave me Novi at the day before. This was very poor. It caused me to have to take additional time off work to make any of this happen.

James M. 
Rating:
5.0

Very courteous and professional staff. Easy check out and check in. Truck ran well, but was a little worn and especially noisy.

Gary G. 
Rating:
4.0

Customer did not leave a comment.

Tiffany S. 
Rating:
3.0

We reserved a trailer to be picked up in Plymouth. We arrived to pick it up and that location said we didn't have a reservation even though we showed them the confirmation email with a confirmation number showing pick up in Plymouth. They were VERY unhelpful. We finally realized that my husband received a very unclear text message that said we were to pick up the trailer in Novi. It was extremely poor communication and help through the entire process. I wouldn't recommend using UHaul again to anyone. Your communication was extremely bad and personnel unhelpful.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

Niranjan T. 
Rating:
3.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

mauricio A. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
5.0

Customer did not leave a comment.

Venugopal K. 
Rating:
1.0

I was charged for cleaning though the truck was cleaned as I received. There were marks everywhere before I picked the van.

Dipak M. 
Rating:
5.0

Get rid of the corona virus.

DEBORAH SUE L. 
Rating:
5.0

The lady was extremely polite, professional and helpful.

utpal G. 
Rating:
3.0

Customer did not leave a comment.

DANMICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS ALLEN W. 
Rating:
5.0

Great customer service!! The truck was perfect for our move;)

yvonne P. 
Rating:
5.0

Customer did not leave a comment.

Diego T. 
Rating:
5.0

Fantastic! the no-contact process was very easy

Renie M. 
Rating:
5.0

Everything went great

Bob S. 
Rating:
5.0

Customer did not leave a comment.

HIROYASU W. 
Rating:
5.0

Amazing experience!!!! Seamless, personable, and so easy. We will absolutely be using Estate Storage everything's we need z UHaul!

Shannon H. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Thank you

BONNIE S.  |  Overall Experience 
Rating:
4.0

The staff were very courteous and helpful. The worse thing I can say is the lightbulb in my unit burned out.(not their fault).

Carleen M M.  |  Overall Experience 
Rating:
5.0

Nice people. FYI-Renter supplies light bulb for unit. Our unit had a 9 ft ceiling and didn’t have a light bulb. We always forgot to bring one. Rather challenging when we were in unit after dark.

Matthew M.  |  Overall Experience 
Rating:
5.0

This is a very well run storage facility

KEITH B.  |  Overall Experience 
Rating:
4.0

Thanks again for your hospitality

DALE K.  |  Overall Experience 
Rating:
5.0

Great place

KAREN F.  |  Overall Experience 
No reviews have been submitted for this location.

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