Customer Reviews for Estate Storage
(U-Haul Neighborhood Dealer)

1,004 reviews

21650 Novi Rd   Novi, MI 48375

(248) 349-5776

Location Hours

  • Mon-Fri: 9:15 am - 5 pm
  • Sat: 9:15 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(248) 349-5776

21650 Novi Rd
Novi, MI 48375

Services at this Location:

Location Hours

  • Mon-Fri: 9:15 am - 5 pm
  • Sat: 9:15 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The on-site representative was very courteous and helpful. He did an excellent job.

Dean L. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Great pickup and drop off when we rented an enclosed trailer. Martina was friendly and very helpful. We will use Estate Storage anytime we need to rent a truck or trailer.

Theresa P. 
Rating:
2.0

You have to verify people in a different manner. I had to take several pictures of myself. Also, have the business take pictures of the outside and inside after and charge people if it's not clean.

Alec D. 
Rating:
5.0

We will rent from these people whenever possible.

Eugene H. 
Rating:
5.0

Customer did not leave a comment.

julie C. 
Rating:
5.0

The truck were very clean and the nice lady in the office was very helpful and efficient. The return process was very easy even though the store closes on Sunday. The only problem was the mobile app did not work for me as it would not allow me to upload the pictures of the mileage. I would definitely rent from Estate Storage again.

Rachel M. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Robert Friday S. 
Rating:
5.0

They were fantastic! The initial pickup and the drop-off were quick and painless. Thanks to all involved. I will use this location again!

Raymond V. 
Rating:
5.0

The people there are awesome!

Eric T. 
Rating:
5.0

Customer did not leave a comment.

Estella D. 
Rating:
5.0

The staff that I interacted with went above and beyond to assist me with my rental, I'd highly recommend them to anyone.

Jeremiah S. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

Neehar D. 
Rating:
5.0

There needs to be more parking for return of the trucks after hours otherseisr service was great thx

KATHERINE K. 
Rating:
4.0

We did not like the return process being completely online; we were charged for gas that we did not feel was correct. Felt the charge for insurance was excessive. Otherwise we like the location, the employee was efficient and pleasant, the rented vehicle was fine.

Diane G. 
Rating:
4.0

Trailer was easy find in lot. Personnel hooked it for us and gave us clear direction on return procedure for their facility. Great experience

Jim K. 
Rating:
5.0

Awesome customer service

Wayne J. 
Rating:
5.0

Customer did not leave a comment.

Bron H. 
Rating:
5.0

Customer did not leave a comment.

Bharat D. 
Rating:
5.0

Very clean truck without that horrible perfume smell found in most rentals

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

jack L. 
Rating:
5.0

Their competition that was a little closer to me had broken vehicles or none available. Scheduled a truck online and had it within 30 minutes! One of the easiest processes for pick up and drop off. Hastle free.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
4.0

Faster review of on-line pickup documentation.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas G. 
Rating:
5.0

Customer did not leave a comment.

Mark M.  |  Overall Experience 
Rating:
5.0

Very simple process abd great people

Kirk G. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

I love this rental place. It's family owned and they are very friendly and most accommodating. I appreciate them so much.

david R. 
Rating:
4.0

Customer did not leave a comment.

eduardo O. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Marianne T. 
Rating:
5.0

Customer did not leave a comment.

Mary A.  |  Overall Experience 
Rating:
5.0

Martina is the best!!

TERRY LYNN T. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

Yesenia S. 
Rating:
4.0

more visitor parking. I did not like the unmanned pickup procedure.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Noel B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

SRINIVAS P. 
Rating:
5.0

Very easy process and great truck.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

RACHEL DEANNA G. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Staff was friendly and professional, but there was only one staff member there who I feel could have used some help, though she did well under the circumstances.

Sandra R. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

It was easy and convenient to rent. Easy to access. Friendly staff.

Scott B.  |  Overall Experience 
Rating:
1.0

At the time of returning I couldn't put photos and software was giving me a hard time

Hrishikesh P. 
Rating:
4.0

The lady at the desk was awesome and on the ball!

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Friendly staff. Everything good.

Rajaselvasuthan P. 
Rating:
3.0

Cant get through your recorded line. Have tried 4 times... Got charged for dolly which we didn't use but was NOT strapped to the truck so they charged me and I have sat on hold 30 minutes at a time and still not gotten this fixed or credited to my account. NOT HAPPY. Last time they called before putting charges on my account

DEBRA SUE G. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

LOUIS S. 
Rating:
4.0

Faced issue with checking back the Truck during offline hours. Had to contact Customer service to verify that I dropped off the truck.

Naveen K. 
Rating:
5.0

Very pleasant experience. Martina was particularly helpful.

Anne R. 
Rating:
5.0

Customer did not leave a comment.

carol S. 
Rating:
5.0

Estate Storage was incredible. I almost did not move they were so nice and professional.

Phyllis June L.  |  Overall Experience 
Rating:
5.0

I always have a great experience at Estate Storage! Martina is awesome!!

TERRY LYNN T. 
Rating:
5.0

Customer did not leave a comment.

HARRISON TYE B. 
Rating:
3.0

Improve pick up directions: allow for pre pick up verification; don't embed potential need for second documentation in lower part of portal, put it up top; don't require customer to verify no damages to vehicle when picking it up, 12 degrees F and limited lighting; pump up tires; have Wi-Fi at pick up site, couldn't tell if I completed process or it bombed out. Mediocre overall experience. Estate Storage people were nice.

John L. 
Rating:
5.0

Customer did not leave a comment.

Lynn L. 
Rating:
5.0

For over 25 yrs I have had personal files and equipment stored at Estate Storage with the utmost confidence that my goods would be protected. The staff was always ready to help. The inside of the unit was clear and dry and my goods as well. I highly recommend them. The location was excellent and thus I never felt uncomfortable going there on my own. Tony Gallina

PARAMOUNT F.  |  Overall Experience 
Rating:
5.0

Martina is a delight!!

Terry T. 
Rating:
5.0

The representative was very efficient and helpful and knowledgeable

kurt K. 
Rating:
5.0

Customer did not leave a comment.

Naamah B. 
Rating:
5.0

Send fewer emails.

JOHN HERBERT N. 
Rating:
5.0

The staff at Estate Storage are always very friendly and professional. Enjoyed their attention to detail regarding the rental process and billing. Very satisfied customer.

JOHN LEONARD B.  |  Overall Experience 
Rating:
5.0

Equipment was available, staff was very helpful and trailer was in good condition. Thanks!

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN SCOTT E. 
Rating:
4.0

The allocated vehicle was parked in between other vehicles and it was difficult to take it out, i would prefer a easy experience for customer to take the vehicle easily out of the facility.

Arun K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Thank you for your support & service all the time! That is very appreciated, the team there is like family and that makes it really special!

Peter S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gerald P. 
Rating:
5.0

Thank you for your great service & support! Outstanding! I really appreciate that!

PETER S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM EMIL P. 
Rating:
5.0

Martina was great to work with and very helpful.

ANTONIO THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

Brandon L. 
Rating:
4.0

I was disappointed that U-Haul did not have the 4x8 Cargo trailer at this facility at the time I requested even though the web site said it would be there. I did not receive a text or email message to state otherwise. I ended up being upgraded to a 5x8 trailer after calling U-Haul to complain about the situation.

VINCENT HERMAN H. 
Rating:
1.0

Customer did not leave a comment.

Aryan A. 
Rating:
5.0

Very pleasant and professional woman I dealt with. All U-Haul employees should be like her!

VAUGHN RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER ANN L. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Great facility, Great People.

Edmund M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID MICHAEL T. 
Rating:
5.0

Very nice customer service!

RITCHIE ALLEN B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM REID M. 
Rating:
4.0

Customer did not leave a comment.

DAVID SHAWN S. 
Rating:
5.0

The wonderful lady who checked us in was very thoughtful, thorough and kind! We had a short line to wait in and she handled us all like a breeze. Uhaul has always been my go to.

STEPHANIE NICOLE B. 
Rating:
5.0

Customer did not leave a comment.

Kim R. 
Rating:
3.0

Customer did not leave a comment.

Patrik G. 
Rating:
4.0

the uhaul mobile app was garbage and the 1 hour customer service wait is just unacceptable. This has nothing to do with the location.

Alin O. 
Rating:
5.0

Customer did not leave a comment.

XIAOMI Z. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN RAYMOND F. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Thank you

feng L. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Another sign that points right fir customer parking

ROXANNE H. 
Rating:
5.0

Customer did not leave a comment.

YURI BENJAMIN V. 
Rating:
5.0

The staff at this location were excellent. Vehicle was in great condition, very smooth transaction.

MICHELE RENEE S. 
Rating:
5.0

Excellent customer service

WAYNE FREDERICK J. 
Rating:
3.0

Very disappointed with my overall experience. Not sure I'd rent from U-Haul again.

David D. 
Rating:
5.0

I was very pleased with how well kept this complex was maintained. The insect population was kept at bay so that I did not have to ever fight spider webs and spiders to enter my unit. The staff was stable and always professional. I knew them by name. Thanks guys for everything these past 8 years! Kim

KIMBERLY S.  |  Overall Experience 
Rating:
5.0

Great experience. Easy to work with had a unit for 4 years as well as uhaul rentals.

ALEXANDER N.  |  Overall Experience 
Rating:
5.0

We needed storage for a temporary downsizing. The facility was friendly, helpful and so easy to work with from moving on to moving out!

Frances C.  |  Overall Experience 
Rating:
5.0

Nice storage facility and good friendly customer support. I would recommend to anyone that lives in the neighborhood.

Victor M.  |  Overall Experience 
Rating:
5.0

Great Prices, very friendly staff, always clean and felt safe when I was at my unit.

Taylor B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara H.  |  Overall Experience 
Rating:
5.0

Excellent experience all around!

Karin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corry A.  |  Overall Experience 
Rating:
5.0

Easy & convenient!

Markallen S.  |  Overall Experience 
Rating:
5.0

NIce place. Used them for years.

Steven K.  |  Overall Experience 
Rating:
5.0

The 2 staff people I dealt with were EXTREMELY pleasant to work with, especially the woman that helped me close out. I don’t normally leave reviews, but she was super nice!

Paul S.  |  Overall Experience 
Rating:
5.0

Clean, secure, reasonably priced. Good people to deal with. No complaints..........

jeffrey y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maureen s.  |  Overall Experience 
Rating:
5.0

Thank you

BONNIE S.  |  Overall Experience 
Rating:
4.0

The staff were very courteous and helpful. The worse thing I can say is the lightbulb in my unit burned out.(not their fault).

Carleen M M.  |  Overall Experience 
Rating:
5.0

Nice people. FYI-Renter supplies light bulb for unit. Our unit had a 9 ft ceiling and didn’t have a light bulb. We always forgot to bring one. Rather challenging when we were in unit after dark.

Matthew M.  |  Overall Experience 
Rating:
5.0

This is a very well run storage facility

KEITH B.  |  Overall Experience 
Rating:
4.0

Thanks again for your hospitality

DALE K.  |  Overall Experience 
Rating:
5.0

Great place

KAREN F.  |  Overall Experience 
No reviews have been submitted for this location.

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