Customer Reviews for Estate Storage
(U-Haul Neighborhood Dealer)

1,323 reviews

21650 Novi Rd   Novi, MI 48375

(248) 349-5776

Office Hours

  • Mon-Fri: 9:15 am–5 pm
  • Sat: 9:15 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(248) 349-5776

21650 Novi Rd
Novi, MI 48375

Services at this Location:

Office Hours

  • Mon-Fri: 9:15 am–5 pm
  • Sat: 9:15 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Brakes were very soft, fortunately, they worked.

Joanne S 
Rating:
2.0

Upon arrival the you could not access the place. There was no parking. The uhaul was unlocked but no keys to be found. There were no instructions online for where the keys would be. Had to call and sit on hold for 25 minutes for someone to tell me that they were in lockboxes. Then had to wait for them to give me a code to unlock said box to get the keys.

BRANDONSTANLEY G 
Rating:
3.0

System was down, so it took a long time to check-in. There were items in the trailer from a previous move.

Jarett M 
Rating:
4.0

Customer did not leave a comment.

Vladislav J 
Rating:
5.0

I don't know if I'm a fan of the new technology - using your phone to scan and upload seemed to take extra time. However, the person handling my request was a true professional - knowledgeable, accommodating and friendly. My truck was ready and the pickup was painless. Great Job!

DENNIS B 
Rating:
5.0

great service

George H 
Rating:
5.0

The lady work there she is amazing. All the time she’s Smile she helped me a lot thank you For everything.

Bassam Y 
Rating:
5.0

Friendly and helpful service will use again if needed.

Oliver W 
Rating:
5.0

I appreciate they had the moving pads/blankets and appliance dolly I reserved

Derek F 
Rating:
5.0

Keep up the good work!

Albert B 
Rating:
5.0

Customer did not leave a comment.

Christine K 
Rating:
5.0

Great customer service and very accommodating

Robert C 
Rating:
2.0

Phone app wouldn’t let me upload pictures. Hard to understand where to park anything

Sky G 
Rating:
5.0

No complaints - except the insurance cost as much as the rental... not sure I would do that again. Nice place to rent from.

Peter B 
Rating:
4.0

Truck needs a USB charger. I thought I was getting a truck with a ramp.

Robert F 
Rating:
5.0

Customer did not leave a comment.

STEVE S 
Rating:
3.0

Who cares about that. There were four places with in five miles of me but you sent me to BFE to return it. Then charge me over mileage. What a bunch of crap.

ryan l 
Rating:
5.0

My experience was great. The people that I interacted with for pickup and delivery were very cheerful, helpful and professional. The trailer worked great. I will definitely use this location again and highly recommend it.

KELLY B 
Rating:
5.0

Customer did not leave a comment.

Andrew M 
Rating:
2.0

Customer did not leave a comment.

Shamarah W 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G 
Rating:
5.0

Customer did not leave a comment.

cathy r 
Rating:
5.0

Customer did not leave a comment.

Timothy C 
Rating:
5.0

Customer did not leave a comment.

Sierra B 
Rating:
5.0

Great experience.

MATTHEW R 
Rating:
5.0

Customer did not leave a comment.

Terry T 
Rating:
5.0

It was perfect

Michael D 
Rating:
3.0

Vehicle return instructions are not clear regarding parking location especially if I am returning vehicle outside of the office hours. I had to wait 30 min in rain trying to figure out how to find the gate access code to park the vehicle inside the property.

Yaswanth A 
Rating:
5.0

Customer did not leave a comment.

Vernon H 
Rating:
5.0

Customer did not leave a comment.

Richard s 
Rating:
5.0

Customer did not leave a comment.

Ashley B 
Rating:
5.0

Same like me

Tuan H 
Rating:
5.0

Nothing. Everything was seemless. YouTube videos were clear and concise. It was an easy and positive experience!

matt c 
Rating:
5.0

Customer did not leave a comment.

Chris H 
Rating:
5.0

Customer did not leave a comment.

Kathleen C 
Rating:
5.0

Customer did not leave a comment.

Scott A 
Rating:
5.0

Customer did not leave a comment.

brittany b 
Rating:
5.0

Customer did not leave a comment.

Frank T 
Rating:
3.0

Customer did not leave a comment.

Michael C 
Rating:
4.0

Customer did not leave a comment.

Michele D 
Rating:
4.0

Customer did not leave a comment.

David S 
Rating:
4.0

Customer did not leave a comment.

Paul B 
Rating:
5.0

I am not a fan of weekday only 9-5 drop off locations. move folks don't move during the work day. I was fortunate that Martina was there just after five on Thursday and let me drop this off otherwise I would have had to travel 15 miles and back the next day to drop.

Douglas S 
Rating:
2.0

I could not pick my truck up and there was an 1 hour and a half delay, got transferred to 4 people, I had movers waiting for me at my house that I still had to pay full rate while I was waiting to get by truck. Please advise, very sour taste in my mouth. You can see the conversation call logs.

Charlie P 
Rating:
4.0

Customer did not leave a comment.

Fnu A 
Rating:
5.0

Customer did not leave a comment.

Tony B 
Rating:
5.0

It was an all around great experience.

Issac S 
Rating:
5.0

Customer did not leave a comment.

Dione N 
Rating:
2.0

With a Sunday drop off, it was difficult to get into the site. No one answered the phone and an access code was not provided in contract. The hours were also not provided in the contract so there is difficult to drop off here.

Douglas M 
Rating:
4.0

Customer did not leave a comment.

Lauren G 
Rating:
5.0

The woman who helped me was fantastic. She knew everything about getting me on the road with my trailer.

JOhn M 
Rating:
5.0

Pick-up at Estate Storage was convenient and quick.

Kurt W 
Rating:
3.0

Customer did not leave a comment.

Donald L 
Rating:
3.0

The Uhaul employees that I have met have been very good albeit busy. Uhaul’s business practices stink.. My confirmed reservations are always changed, last minute, and terms are changed as well. Looking at the huge number of emails I got from Uhaul, I ended up with 3 different prices. When I returned the vehicle both Uhaul help center and the Uhaul facility were closed. There were no signs or instructions on where to park or what to do. I had to decide if I wanted to pay money for someone to check my vehicle in after sitting in an unsecured lot for 2 days or use an app. The app took a few times to download, and awhile to work through. I have used Uhaul multiple times and have been left only marginally satisfied each and every time.

joe d 
Rating:
3.0

Customer did not leave a comment.

Patrick M 
Rating:
5.0

The person who helped us was great during the entire rental event.

JAMES W 
Rating:
5.0

Customer did not leave a comment.

James G 
Rating:
4.0

Customer did not leave a comment.

Ron K 
Rating:
5.0

Customer did not leave a comment.

Michael Y 
Rating:
5.0

Customer did not leave a comment.

Terrell M 
Rating:
5.0

Customer did not leave a comment.

Antone P 
Rating:
5.0

Customer did not leave a comment.

Amy K 
Rating:
5.0

Customer did not leave a comment.

Patricia M 
Rating:
5.0

Self service was very friendly, everything was on point

Brian D 
Rating:
5.0

Friendly staff. Organized. Quick pick up and drop off. I even got a cool bracelet that keep me safe on my travels. Thank you.

Shannon W 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
5.0

Smelt like smoke

craig s 
Rating:
5.0

U-Haul made it easy to pick up. Made sure everything worked and it was very easy to return.

Michael P 
Rating:
5.0

Very helpful

DAVID F 
Rating:
3.0

Customer did not leave a comment.

Richard G 
Rating:
3.0

Customer did not leave a comment.

Gary W 
Rating:
5.0

Customer did not leave a comment.

Gary V 
Rating:
5.0

Customer did not leave a comment.

Richard H 
Rating:
5.0

I was called and offered an upgrade from a 15’ truck to a 26’ truck, which I accepted. When I was called to confirm the reservation and pick up, I was told a 26’ truck was not available. I’m not sure why the upgrade was offered when the vehicle was not available. However, I ended up with a 20’ truck that was very nice, mobile check in and return was very easy and convenient and I would say everyone I talked to at U-Haul was helpful and pleasant.

Andrew W 
Rating:
5.0

The person that we worked with was efficient, helpful and personable. I would be a return customer because of her.

David B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele A 
Rating:
5.0

I really liked the self rental process

Thales T 
Rating:
5.0

Customer did not leave a comment.

Dan M 
Rating:
5.0

Martina went above and beyond to make sure I was set up with the right vehicle and my rental was as smooth as it could be!

Jon K 
Rating:
3.0

The location was fine but the process via the app was terrible and I would never recommend any use it.

Don S 
Rating:
3.0

Customer did not leave a comment.

Breno B 
Rating:
4.0

The tire sensor indicates the PSI for rear tire was very low shows 13 when I was driving in the middle of nowhere. PSI reading for all other two tires showed 54 and 58 and one tire PSI shows 74. The office manager advised me to call U-Haul road assistance snd they were very great assisting me and checking on me and asked if the tire service driver showed up yet. The tire service driver was very kind to keep in touch with me via texting. Yesterday when I returned the van. Thshowed very little of sympathetic about the incident. She said it can happened at anytime.

Marlene K 
Rating:
5.0

Nice people and smooth check out and check in Truck was clean

lawrence B 
Rating:
5.0

Customer did not leave a comment.

JOHN H 
Rating:
5.0

Customer did not leave a comment.

Patsy S 
Rating:
5.0

Customer did not leave a comment.

Daniel M 
Rating:
5.0

Customer did not leave a comment.

Mike T 
Rating:
3.0

Fix the app that isn’t reliable and crashes. Wasn’t able to get the gate code for the drop off

Kyle C 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

The lady working at the location was the best: polite, helpful and efficient. Highly recommended.

Ahmad M 
Rating:
5.0

Customer did not leave a comment.

Lisa N 
Rating:
5.0

Customer did not leave a comment.

Sharon L 
Rating:
5.0

Thank You <><

Michael K 
Rating:
5.0

Nothing comes to mind. Prompt and friendly.

Robert D 
Rating:
5.0

Customer did not leave a comment.

Jonathan E 
Rating:
5.0

Customer did not leave a comment.

Andy C 
Rating:
5.0

Customer did not leave a comment.

Curtis J 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
2.0

The returning was an issue. The gate bar did not open automatically differently from what the office lady told me. I had to ask a favor who was loading to the stroage room, and they kindly gave me the gate access. Very puzzled for 15min.

IN-SOO S 
Rating:
5.0

great

Brian R 
Rating:
5.0

Had a 5' x 16' storage unit available when I called. Sign up was quick, explained all the information, and able to come and go to my storage unit 24/7. I lost my keys, and they were able to get a locksmith the next business day, for a reasonable cost. This is the second time using this facility in the last 30 years. Would highly recommend.

Nancy S  |  Overall Experience 
Rating:
4.0

The only glitch at times was getting someone to answer the phone. Yes during business hours. Everything else was very good. Brad is very helpful and friendly.

Margaret M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neerav A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas G  |  Overall Experience 
Rating:
5.0

Estate Storage was great. Their location worked well for us The facility is clean with easy in and out. They have rental trucks as well if you need it. Great communication. The staff is wonderful. Can't ask for anything more. Will call Estate Storage first every time!

Tony S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David F  |  Overall Experience 
Rating:
5.0

everything worked just fine. would use them again.

Jeffrey R  |  Overall Experience 
Rating:
5.0

Have used this storage facility many times. Would highly recommend this storage facility if asked. Thanks again.

Pamela M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin C  |  Overall Experience 
Rating:
5.0

Great service, the staff are friendly and helpful , and the facility was close to were I was moving.

Donald H  |  Overall Experience 
Rating:
5.0

We returned the keys on December 12th. We would recommend your facility to our friends. Thank you.

deborah o  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George H  |  Overall Experience 
Rating:
5.0

In my 75 years I have rented a few storage units. Estate Storage was the by far the best, I had 4 units at one time, sorry I did not leave a review for each of my move outs, but I would have said the same. It was always clean, no debris laying around and in the winter the snow was always removed in a timely manner. All areas were well lite, and I felt very secure...in fact I conducted many sells on Craig's list because of this security. My costumers felt very good with this and at times rented a very convenient U-Haul to haul away their new purchase. The office was always open 8 to 5 except for Sunday. I had 24 - 7 access which was used at times. The staff was very well trained and always solved any of my problems. Very friendly with a smile and wave when I entered the gate. I would recommend this facility to all especially a friend. Norman Nordstrom 248-704-9924

Norman N  |  Overall Experience 
Rating:
5.0

The door latches are tough to open. May want to upgrade them. Thank you for everything!

Denise C  |  Overall Experience 
Rating:
5.0

We needed a small storage unit for our son’s college furniture when he was between apartments. Estate Storage was convenient, affordable and easy to access when needed. Martina was very helpful when we needed a trailer to move the contents, and she helped us when we reserved the storage unit and moved out. It was a great experience all around. We highly recommend Estate Storage.

Theresa P  |  Overall Experience 
Rating:
5.0

Rented with Estate Storage for over 8 years, 3 units at one point. We have always been extremely happy with the facility and particularly the owners. They are caring and helpful and very accommodating. Thank you for a great 8 years. We have relocated and will miss you! Always a friendly wave and smile when we drove by the office on the way in.

SALLY V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary A  |  Overall Experience 
Rating:
5.0

It was easy and convenient to rent. Easy to access. Friendly staff.

Scott B  |  Overall Experience 
Rating:
5.0

Estate Storage was incredible. I almost did not move they were so nice and professional.

Phyllis J  |  Overall Experience 
Rating:
5.0

For over 25 yrs I have had personal files and equipment stored at Estate Storage with the utmost confidence that my goods would be protected. The staff was always ready to help. The inside of the unit was clear and dry and my goods as well. I highly recommend them. The location was excellent and thus I never felt uncomfortable going there on my own. Tony Gallina

PARAMOUNT F  |  Overall Experience 
Rating:
5.0

The staff at Estate Storage are always very friendly and professional. Enjoyed their attention to detail regarding the rental process and billing. Very satisfied customer.

JOHN L  |  Overall Experience 
Rating:
5.0

Thank you for your support & service all the time! That is very appreciated, the team there is like family and that makes it really special!

Peter S  |  Overall Experience 
Rating:
5.0

Great facility, Great People.

Edmund M  |  Overall Experience 
Rating:
5.0

I was very pleased with how well kept this complex was maintained. The insect population was kept at bay so that I did not have to ever fight spider webs and spiders to enter my unit. The staff was stable and always professional. I knew them by name. Thanks guys for everything these past 8 years! Kim

KIMBERLY S  |  Overall Experience 
Rating:
5.0

Great experience. Easy to work with had a unit for 4 years as well as uhaul rentals.

ALEXANDER N  |  Overall Experience 
Rating:
5.0

We needed storage for a temporary downsizing. The facility was friendly, helpful and so easy to work with from moving on to moving out!

Frances C  |  Overall Experience 
Rating:
5.0

Nice storage facility and good friendly customer support. I would recommend to anyone that lives in the neighborhood.

Victor M  |  Overall Experience 
Rating:
5.0

Great Prices, very friendly staff, always clean and felt safe when I was at my unit.

Taylor B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara H  |  Overall Experience 
Rating:
5.0

Excellent experience all around!

Karin M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corry A  |  Overall Experience 
Rating:
5.0

Easy & convenient!

Markallen S  |  Overall Experience 
Rating:
5.0

NIce place. Used them for years.

Steven K  |  Overall Experience 
Rating:
5.0

The 2 staff people I dealt with were EXTREMELY pleasant to work with, especially the woman that helped me close out. I don’t normally leave reviews, but she was super nice!

Paul S  |  Overall Experience 
Rating:
5.0

Clean, secure, reasonably priced. Good people to deal with. No complaints..........

jeffrey y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maureen s  |  Overall Experience 
Rating:
5.0

Thank you

BONNIE S  |  Overall Experience 
Rating:
4.0

The staff were very courteous and helpful. The worse thing I can say is the lightbulb in my unit burned out.(not their fault).

Carleen M  |  Overall Experience 
Rating:
5.0

Nice people. FYI-Renter supplies light bulb for unit. Our unit had a 9 ft ceiling and didn’t have a light bulb. We always forgot to bring one. Rather challenging when we were in unit after dark.

Matthew M  |  Overall Experience 
Rating:
5.0

This is a very well run storage facility

KEITH B  |  Overall Experience 
Rating:
4.0

Thanks again for your hospitality

DALE K  |  Overall Experience 
Rating:
5.0

Great place

KAREN F  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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