Customer Reviews for Estate Storage
(U-Haul Neighborhood Dealer)

887 reviews

21650 Novi Rd   Novi, MI 48375

(248) 349-5776

Location Hours

  • Mon-Sat: 9:15 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(248) 349-5776

21650 Novi Rd
Novi, MI 48375

Services at this Location:

Location Hours

  • Mon-Sat: 9:15 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CAROL LYNN H. 
Rating:
5.0

Customer did not leave a comment.

Venugopal N. 
Rating:
3.0

The location did not have the furniture pads I ordered. While I understand COVID supply chain issues, I wish they had contacted me before pickup so i could have made other arrangements.

Peter H. 
Rating:
4.0

Customer did not leave a comment.

PATRICK FRANCIS M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
2.0

The location that was supposed to be open until 5pm was closed at 3pm for drop off. There was a text about how to return in this case that I didn't see until after we had dropped off. Very confusing.

DIANE MARIE Z. 
Rating:
5.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT EARL K. 
Rating:
5.0

Best U-Haul experience I've ever had

STEPHEN BRENT E. 
Rating:
3.0

No gate code was given to return into the uhaul - no instructions available for returns on Sundays. Had to try to return it multiple days. Other customers were stranded with me on Saturday and Sunday.

Brandon F. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

NEIL STEWART D. 
Rating:
5.0

We needed storage for a temporary downsizing. The facility was friendly, helpful and so easy to work with from moving on to moving out!

Frances C.  |  Overall Experience 
Rating:
5.0

Thanks a lot team. Best Regards. Appreciate all work done :)

SUVADIP P. 
Rating:
5.0

Customer did not leave a comment.

LATREICE JON-EST G. 
Rating:
5.0

The passenger door was a little difficult to close completely. No other complaints!

Donna R. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
4.0

Customer did not leave a comment.

BRYAN NICHOLAS S. 
Rating:
5.0

Was in need of a truck on short notice and rental office was very helpful….this included Uhaul paperwork and explanation of my options.

NORMAN EDWIN N. 
Rating:
5.0

Excellent service as always!!

Terry T. 
Rating:
4.0

Customer did not leave a comment.

MARTIN JOHN P. 
Rating:
4.0

Very courteous and well-organized. The truck was older and very noisy. No windshield washer fluid. I like the facility just not the truck.

GARY JOHN G. 
Rating:
5.0

Used online reservation and drop off system. Easy to use and self explanatory as far as adding any visuals (driver's license, odometer reading etc).

mike H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT EARL K. 
Rating:
5.0

We always use Estate Stoage. Brandon and his mom are very helpful and delightful!!

TERry T. 
Rating:
5.0

Fast, simple and smiling service. Couldn't be better!

PATRICK EMMETT W. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
5.0

Working with Brandon and his mom was a very good experience they gave me support in ever aspect of the transactions they made adjustments that supported the overall outcome Very Pleasant experience

JOSEPH FRANCIS S. 
Rating:
5.0

Customer did not leave a comment.

ronald B. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Nice storage facility and good friendly customer support. I would recommend to anyone that lives in the neighborhood.

Victor M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

I don't know why I was charged two separate charges on my credit card. Also the email link didn't work for an after hour return. I was unable to log the fuel/mileage etc so I could not complete.

LISA MARIE E. 
Rating:
1.0

Customer did not leave a comment.

eddie S. 
Rating:
3.0

I used the truck share option and the app is really slow, it takes a really long time for each page to load and sometimes does not allow me to select a certain button unless I tapped it over 40 times.

Murtuza B. 
Rating:
5.0

Haven't bought a trailer in a long time. These folks were very helpful, giving me lots of hints and suggestions for my one-way trip.Great experience.

JIMMY DARRELL W. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Perfect in every respect— I enjoyed driving the truck!

ROBERTB W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Great Prices, very friendly staff, always clean and felt safe when I was at my unit.

Taylor B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa B. 
Rating:
5.0

Customer did not leave a comment.

SYED TANVEER A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

CAROL C. 
Rating:
5.0

When registering online, they asked some of the same questions as the same day check in; I had to repeat some additional driver information. The hooks of bungee cords (too wide at the base) that we had at home would not fit through the wood slats on the side for securing some items, so we had to improvise, but we made it work. Otherwise, the 15' truck was easy to drive, clean and comfortable. Great experience.

GREGORY DALE W. 
Rating:
5.0

The truck was available when scheduled, the entire process was handled online. Very convenient.

David J. 
Rating:
5.0

Customer did not leave a comment.

ANGELIA CYR G. 
Rating:
5.0

Customer did not leave a comment.

KENNETH JULIAN C. 
Rating:
1.0

Price was higher at pick up than quoted. I was told I could return truck early for discount - ended up not being true. Overall, people were very nice but feel I was victim of bait and switch at a point where they knew I had no other choice. This was the 2nd time I have been quoted and charged a different price at pick up by U Haul (although 1st time was NOT at Estate Storage)

STEPHEN MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

ANITA M. 
Rating:
5.0

The motorcycle trailer worked perfectly! I think it was brand new. The process was quick & easy and the charges were very reasonable.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

YUHA N. 
Rating:
5.0

Customer did not leave a comment.

stephanie P. 
Rating:
5.0

Friendly and efficient service. Thanks

Donald Z. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Our trailer did not have a jack to aid in hook-up. Would have been nice. Trailer needed swept out before we could load. Otherwise it was a quick check- in an pick up experience.

SHELLEY M. 
Rating:
5.0

Customer did not leave a comment.

Taylor C. 
Rating:
5.0

Customer did not leave a comment.

Toya E. 
Rating:
5.0

Customer did not leave a comment.

ALICIA BETH G. 
Rating:
2.0

Nobody was there to check in, didn't answer phone when I called, not a good drop off experience

Daniel B. 
Rating:
5.0

Thank you for assisting with the return. I just forgot to note the mileage and take a photo of the odometer, so was unable to complete the return online. I really appreciate your help!!

Laura G. 
Rating:
5.0

Customer did not leave a comment.

Tamara H.  |  Overall Experience 
Rating:
5.0

Excellent experience all around!

Karin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corry A.  |  Overall Experience 
Rating:
5.0

This was by far the easiest trailer rental I have ever had, your new systems are easy to use and make pick-up and return easy.

JOHN CHARLES S. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Terri was fabulous!!! What a helping and friendly personality. She made my drop off seamless and easy for me to get on my way.

NATHAN D. 
Rating:
5.0

On-site customer service representative was professional and curteous.

Kevin C. 
Rating:
5.0

Novi location was clean and the folks there were friendly and helpful. I've tried other places and I always come back to u haul for the value and ease of renting a moving truck.Thank you

DAWN MARIE D. 
Rating:
5.0

Nothing! Everything was great!

JILL SUZANNE S. 
Rating:
3.0

I use you guys and gals all the time, since I had my stuff in storage for yrs so I tell everyone about you

THOMASLLOYD P. 
Rating:
3.0

The after hours drop off is not the most user friendly. It was asking for a code to enter, but I was never given one? Then I ended up having to leave this lot and go to the one next door (bowling alley) and then walk back to this place to leave the key. I've never really had to do anything like this at any place I've dropped a U-Haul off to before

Tyler L. 
Rating:
5.0

Easy & convenient!

Markallen S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ZUBAIR K. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

BROOKS WILSON K. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
5.0

Great office customer service!!

JEFFREY MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Allyse M. 
Rating:
4.0

Customer did not leave a comment.

ROLAND COURTNEY A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ALEXANDE L. 
Rating:
5.0

Highly recommend Estate Storage. The team and experience was terrific from start to finish.

Frank K. 
Rating:
5.0

Customer did not leave a comment.

PATRICK JOSEPH S. 
Rating:
5.0

Nothing. Great location and friendly staff.

EDWARD RICARDO P. 
Rating:
5.0

NIce place. Used them for years.

Steven K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

Jessica B. 
Rating:
4.0

Wish there were more parking spaces in the U-HAUL lot.

SARA M. 
Rating:
5.0

Thank you for a fast check out and check in.

Sostenes C. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Great owner. Very professional and personable.

Vaughn G. 
Rating:
5.0

The 2 staff people I dealt with were EXTREMELY pleasant to work with, especially the woman that helped me close out. I don’t normally leave reviews, but she was super nice!

Paul S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL MICHAEL M. 
Rating:
5.0

Clean, secure, reasonably priced. Good people to deal with. No complaints..........

jeffrey y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis A. 
Rating:
5.0

Easy process friendly people. Teri and Brandon are the best. They're a pleasure to deal with. No very accommodating.

JOHN MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Damon C. 
Rating:
5.0

Customer did not leave a comment.

TOMA C. 
Rating:
5.0

Extremely friendly and accommodating.

Zachary R. 
Rating:
5.0

Terry and Brandon have always been able to help me with my moving and storage needs.

DAVID DEAN B. 
Rating:
3.0

The interior was technically clean, as in there was no trash thrown around. However the steering wheel, seat and dash where covered in gritty black, soot like dirt. The truck had clearly not been cleaned or more importantly during COVID , sanitized. Also I loaded pics of my license prior to pickup but had to do it again at pickup. Was not given a code to get keys from lockbox like previous rental. Had to go inside. Clerk not friendly or helpful:

Margie A. 
Rating:
5.0

Customer did not leave a comment.

Ronak K. 
Rating:
3.0

Customer did not leave a comment.

Martin C. 
Rating:
5.0

Customer did not leave a comment.

ANNA MARIE S. 
Rating:
3.0

Ordered extra blankets that were not provided but was still charged. No room to park vehicle. Vehicle was not prep'd for early pick up.

Nikolay L. 
Rating:
5.0

Excellent service and well maintained vehicle. Easy to use self-check in after hours. Highly recommend.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

maureen s.  |  Overall Experience 
Rating:
1.0

I was unable to get inside the premises . I was not given any gate access to enter. i was waiting for more than 2 hours.

Akhilesh B. 
Rating:
5.0

Smooth process.

MICHAEL JOSEPH C. 
No reviews have been submitted for this location.

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