Customer Reviews for Estelle's Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Estelle's Automotive

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Gary Z.
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Owner was over 1hr30min late to open his location. Trailer I was originally hooked up to wasn't in his system got a older second trailer which was not cleaned out. This location was over 20 minutes further from me. U-Haul didn't inform me where I was picking the trailer up a day early.

Wilfredo T.
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Customer did not leave a comment.

Anthony I.
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Customer did not leave a comment.

Mishael M.
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dont send me 69 miles away from my job location

VICTOR T.
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Customer did not leave a comment.

Dylan R.
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The engine in trucks are woefully underpowered and when fully loaded struggle up even the smallest inclines. It would make immensely more sense for fuel mileage and hauling capacity to have the motors be diesel.

Anita R.
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Customer did not leave a comment.

jacek C.
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Customer did not leave a comment.

Terry-Anne B.
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Customer did not leave a comment.

Matilde T.
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Customer did not leave a comment.

Teodoro M.
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Customer did not leave a comment.

Nicole Z.
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Customer did not leave a comment.

JESSIE S.
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Customer did not leave a comment.

amanda R.
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Customer did not leave a comment.

Rosemary P.
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I didn't know the place would be closed it was not clear how I was supposed to drop off. Website would not let me download photos. I had to call my husband to come with another phone tondo it which caused the truck to be logged in late. I will never drop off again to a place that is not open.

Robyn N.
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They would not print my contract, or a receipt for me when I left. I was overcharged on the truck, and also charged for items I did NOT rent. They should not be renting trucks.

Eugene P.
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Customer did not leave a comment.

Garett L.
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Don't give a customer a truck that you have to jump start for them to use it.

Hyein Y.
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The location was convenient. I had an issue getting the equipment at the selected time (730am) because another vehicle was blocking my assigned one. I had to ask the mechanic from Estelle to help move the vehicle in front of me to access my vehicle. I did not get my vehicle on time as expected.

Judi S.
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When I showed up, they had no idea I was picking up the van. They couldn't find the keys, and had to wait for the owner to come and find them. Van was not clean, had no wiper fluid. I went there 15 minutes before my 10 am pickup time, didn't leave there until almost 10:30 am. When I returned the van, they didn't check it at all. I gassed it up to a 1/4 tank more than the 1/2 tank I picked it up with. The men there were all very nice, but I don't think uhaul service is even remotely a priority. Nothing against the guys working there, again they were very nice and apologetic, but I will not use them again.

Robert G.
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I feel im getting ripped of on the return invoice

Dennis B.
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Customer did not leave a comment.

Victor G.
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I walked in no one knew what to do. Then when they asked the person who knew she acted like we were bothering her. The pla e was all mud had to jump puddles to get out of truck. Completly uninviting

eugene M.
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Customer did not leave a comment.

tom M.
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Just dropped truck there

Charles G.
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I was unable to pick up the reserved truck at the location i asked for. i had to go to this location to pick up the truck that i needed. i waited in line at the first location frover 30 minutes and was very disappointed to find out i had to go somewhere else. the first location the people were very rude and not helpful at all.

Timothy S.
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Estelle's did a great job representing U_Haul. I will recommend then and use them again should the need arise..Thanks

roy A.
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We turned down the insurance and still got charged for it. And never informed us they would be charging more to my bank account after the payment yesterday.

George L.
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Customer did not leave a comment.

Thomas W.
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Was very appreciative to Estelle's Automotive. The 4x8 trailer was in good working order and handled the load from New Jersey to Virginia Beach. Thank you Estelle's Automotive for having the 4x8 trailer available for use.

Kelly H.
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I ordered the vehicle at a different location and Tony was very friendly and made the ording of the vehicle extremely easy. I pick up a Pam's location and it was seamless. She was very helpful and made the experience a great one. Thanks again .

Olaoluwa O.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

jeffrey H.
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Customer did not leave a comment.

Natoya C.
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Make sure tge equipment they have on there order is in truck when schedule to pick up especially if they are picking it up after hours.... When i picked up my truck the dolly i order was not in truck so it put me back alot of hours packing up my truck because i had to wait into the next day when they opened to go get it... Which beated the whole purpose of picking the truck up the night before

Kevin B.
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The truck had several maintenance issues, the suspension was lacking, the brakes squealed, there was way to much play in the steering wheel.

Clint D.
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Customer did not leave a comment.

Cindy B.
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Customer did not leave a comment.

KIMBERLY S.
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I did not receive the utility dolly that I paid for. They could not see my order because it was done online. It was ridiculous. Finally they had to give me a utility dolly. I was very upset with going back and forth with customer service and the service center.

eric D.
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Customer did not leave a comment.

Robert C.
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Very customer service based and very helpful

Charles I.
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Was extremely a pain in the ass to pick up this truck was there at 10am never got truck till like 10:45 / 11:00 am. I was very unsatisfied with the location / 1-800 go uhaul I will never us uhaul again. Plus the 800 number was very rude & not helpful at all.

David G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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