Make sure the tires are good
Kevin M
Customer Reviews for Euro Spek Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Put up a sign for uhaul trucks to be returned in the back of the parking lot.
Riaz NThe night before my rental I stopped by to make sure I understood the process for picking up the truck - The agent was sitting off to the side at a table that I thought may have been for guests - he had earbuds in no uniform or indication he worked there. I walked around the site for a few minutes before finally asking if anyone that works there was around. He finally spoke up and did answer my questions. The pick up was a pain because the locks they use for the key pick up were in awful shape. I took me over 10 minutes just to get the lock open. The vehicle was OK however the interior was not very clean, the mirrors were all askew and you could barely see out of the windshield. The inside of the windshield was filthy with big water spots. The wipers were old and worn and didn't do much to help with visibility. I've rented numerous times from u-haul with much better customer service and vehicles that were much cleaner. I had reserved a 15 foot truck and was told none were available, and switched me to a 10 foot truck that barely fit the contents of the apartment, and did not have a loading ramp - this made lifting heavy items into the back of the truck much more difficult. Wish I had been told that, as I'd have preferred a 15 foot with a ramp. Overall, just not a good experience this time - sorry U-Haul.
Anthony KThe person who rang me up added a $15 charge for the insurance that I didn’t ask for. I have yet to see any adjustment reflected to my account. Only after I called them inquiring about it, they then added another $15+ in other charges so that either way they’d still get that extra money out of me.
Sarah Fis fantastic very helpful and knowledgeable
Musa BThis place was great! I received all the help I needed. One comment was that the store was supposed to open at 9, but the person opening did not arrive until 910/915. However, overall not a big issue and I appreciated the help I received! He took care of me, gave me a great truck, and furniture pads in excellent condition.
Burkhart HMusa was great he was very helpful and took the time to answer all of my questions
Mahmoud SSmooth process friendly staff
Leonard CSmooth move thanks to U-Haul. Good communication for a 350 mile one way move
james gI was not notified beforehand that 2 forms of ID are required, and this caused some panic at pickup. Uhaul needs to notify customers who are from out of town that they will need to provide an additional form of ID or contact ahead of time, to avoid last minute problems.
Amanda BI was asked by UHaul to move my reservation to this location. When I picked up the vehicle, there was no clear place for me to park my car. When I came in, I was not greeted and had to initiate asking for help. The whole time I was checking in, the employee was in a call and not giving me full attention to help me navigate the process. Ultimately, I parked me car and did my business. Then received a call asking me to come back and move my car since it was in the wrong spot. I could not and did not. Ultimately, the parking situation was vary unclear and the employees seemed stretched too thin to be able to cover the car rentals in addition to repair shop responsibilities.
Elizabeth MThe doors weren't open and no one was inside when I arrived at my rental pick-up time. I had to go to a nearby U-Haul rental location to figure out what was going on. When I returned the vehicle at about 1:00 p.m. the office was again closed. The customer service was fine when I was able to get in and speak with someone, but I think the office should be open and available during normal business hours.
Michael NI called when we arrived in Ann Arbor and asked if I could bring the uhaul back. The guy said sure, he was there. He didn't tell me I would be charged $20 for after hour drop off. I could have easily dropped it off the next day.
STACY LDealer was leaving when I arrived. Did not know I was picking up. Then left property before I confirmed all information on the vehicle check in. Very stressful experience
Victoria CHard to take a left turn out of this location, but the fellow there was extremely pleasant and helpful. And, if you only need the truck, it was fine. If you need anything else for moving, you would have to go across the steeet.
ANN R