Customer Reviews for Excel Management LLC
(U-Haul Neighborhood Dealer)

52 reviews

207 E Fern Ave   Foley, AL 36535

(251) 943-3549

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(251) 943-3549

207 E Fern Ave
Foley, AL 36535

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent and friendly customer service with Tina. Had all the packing supplies I needed. Truck was clean. Made my move a little less stressful

RONALD B. 
Rating:
3.0

I ordered an appliance dolly but no one left it on the truck. This proved to be a huge disadvantage when I had to carry a washer and dryer up 32 stairs at this apartment. To make matters worse I was then sent a receipt where I was charged for an appliance dolly that I wasn't provided with.

Logan G. 
Rating:
1.0

Dropped off the truck and trailer on a Sunday, which was a day earlier than on contract. Location was closed, called the number on contract and verified I was dropping equipment off, put key in drop box and I was still charged an extra day rental on truck and trailer. Still have not gotten that resolved.

JOHN B. 
Rating:
5.0

Easy online check in and return

GERALD S. 
Rating:
5.0

Every representative was courteous & professional...helping to make a long 1200 mile moving trip managable & affordable.

JESSE K. 
Rating:
4.0

Customer did not leave a comment.

Sherri H. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN K. 
Rating:
5.0

The lady that was working there, was extremely helpful.

ALBERT H. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN K. 
Rating:
5.0

Great experience. Will be using again in a couple of weeks!

Dawn G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Tina and staff always helpful

GARY C. 
Rating:
4.0

We returned it on Sunday, so there was no one there.

janice T. 
Rating:
1.0

Pick up took hours! Truck was absolutely disgusting! Location was listed to have the dolly I needed and they didn't. I had to go to multiple locations to find one in resulted in me adding more miles than I was expected to. I'm very disappointed! Horrible experience. Never will use or recommend uhaul again.

BRITTNEY C. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLEY D. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
1.0

I have used u-haul no less than 50 times and this was the worst experience. After completing everything online and doing the pre-checkin and it being confirmed by u-haul online, they had me go through the entire check-in again. When I started questioning what they were doing they just blamed it on the weather, when really it was incompetence that prevailed. I needed the vehicle first thing that morning and it took over 30 minutes to complete check-in. They open later and close earlier than other locations, and were a shabby set-up all together. After further research, to improve and based on all the other locations in the Foley/Gulf Shores area, shut this one down.

william G. 
Rating:
5.0

Customer did not leave a comment.

SHERRY B. 
Rating:
4.0

Nearest drop off should have been Marion Lumber, my home town, however it wasn't in the drop off list. Also the phone number given for the drop off location was no longer in service and when I arrived at the drop off location it was closed (due to attending a funeral).. otherwise it was a good experience. You need to get your website current.

GARY LYNN P. 
Rating:
4.0

Customer did not leave a comment.

William Q. 
Rating:
5.0

Customer did not leave a comment.

Seth B. 
Rating:
4.0

Customer did not leave a comment.

GERALD R. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY E. 
No reviews have been submitted for this location.

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