Needs front end work and maintenance done on it
Timothy G
Customer Reviews for Executive Climate Control Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
EDWARD HTo get better some windows handle mind was broke and I didn't have a rear view mirror I feel like ever haul need a dolly including with a truck and no extra charge
Lydia H🌟
Tywanda LEverything was wonderful. Very nice to get a newer van.
Pamelynski WThe app doesn’t work. It took 45 minutes to get the equipment. I paid for a utility dolly yet there was not one in the vehicle. Returning it was also a pain in the dick as again the freaking app doesn’t work.
Kourtney SBest location within 100 miles
robby MTrucks were available and they were more than accommodating. Salute to this location.
KION CThey charge you without telling you what they are charging you for! Then they leave out important details that will cost you more money!!! COMMUNICATION IS HORRIBLE!!
Carlos PGreat service
Danny GNothing everything was great and the service I got was great too thanks so very much
Mary NI have no recommendations. The staff were professional, friendly, & accommodating. The trailer was exactly what I needed and worked perfectly.
James HThey were very patient with us
jacquline jTHE LADYS THAT HELPED ME WERE SO WONDERFUL, they went out of there way to make sure I got the right trailer, and helped with connecting and disconnecting the trailer .THANK U SO MUCH
William OThe truck needed to be maintenanced. It made an extremely loud screetching noise while driving the steering was also not straight (aligned). I was a little afraid that it was not safe to drive
Rakeida BNeed appliance dolly. Great customer service.
Mary CNothing. Service was great
Shawn JExtremely helpful customer service. Only complaint is I was told that I would have a truck with Cruise control and in fact, the truck I rented did not have cruise control.
Steven SIt was All Good and right on time!!!
jerry rSuper friendly very nice genuine people :)
shelora eOutstanding service and availability...
James RVery polite and professional
Sharon JVery nice and respectful told them what and how I received the truck
Scott BExcellent customer service, very friendly, made my move easy!
Lindsey WThe sale person there was so helpful and kind and really attentive to her customers. I watched her with other customers and she seemed to have a love for people. She deserves recognition for her kindness. Great job👍🙌
carolyn hNo refund was giving got charged to much
corey wYour trailer needs a jack on it.
Mitchell JUHAUL Company over charged me and ripped me off! I will be contacting BBB!
keisha hNothing everyone was nice and friendly.
michael GThe quality of customer service at the Monroe, LA pick up site was superb. Amy, the office staff worker, went above and beyond to make every necessary accommodation for our needs. I would highly recommend this location, and Amy!!!
evon pExcellent experience. Will definitely use them again !
ROGER FTruck need work and it was a little dirty when I got it
Lydia HThis uhaul facility is my go to. The owner is always nice and courtesies. They make the transaction effortless and I tell all my clients and friends this is a A+
Marlo MNothing
Lasonya DYou will love them
Shaquita DNothing! Great Service
Shenterius YThanks for great customer service
shonta mEverything was great, Thank you 😊
Ermadeen FTruck=TM 3012R Head lights= drivers side low beam is weak. Passenger side low beam is ultra bright TPMS censor wasn't synced to the truck front left steer tire Steering wheel is of by 15degrees slanted to the left to steer straight , Truck needs a front end alignment...along with the steering boxes needs to be reset for the steering wheel to be straight when driving .. There is a searbelt warning icon on the left side of the dash.. no cruise control at all... Tow haul mode light stays on the right side of the dash gauges... Truck returned to uhaul at 208pm 9/24/23
paul dThe truck was well worn not any reflection on the dealer but on uhaul. The truck had 120k miles on it but as I have noticed uhaul is keeping trucks way too long. This year I have used uhaul a number of times and found each truck needing replacement or repair. I appreciate uhaul features and understand pushing for profit but seems it would be possible to provide a little better rigs.
Larry MJust keep doing what you are doing. Been friendly.
Donald DThe staff was curious and knowledgeable of the equipment They took the time to answer all questions and made a wonderful experience
David BEverything was great! Very friendly staff! Great job ladies keep up the good work!
Rachael FNever saw anyone.
Jeffrey WCustomer service is great at this location
brenda aThe overall experience was great. The representative was pleasant and knowledgeable.
lindoln pI am a disabled veteran and I wasn’t told I was going to be charged extra fees at drop off , that was very unfortunate and sad
Winzell RAmy was very professional and accommodating. Our agency appreciates all the help and understanding.
NEDHSA BNothing, been using company and same location for years
zaquanya hPerfect Customer Service
Ulonda HThere was a mix up in info for my storage. The unit that was booked over the phone by someone else was not available for me, but the attendant went above and beyond normal assistance to help me. She cleaned out a bigger room so that I was able to get everything off of the truck and return it in time to avoid further fees. I truly appreciated her dedication !!
Lucinda G | Overall ExperienceVery happy with them. Friendly as all get out LOL.
Greg S | Overall ExperienceThe only problem we had was the U hauls we're always in the way when backing up to the door , but the staff was there to make room other than that our experience was great will highly recomend your units.
Raymond J | Overall ExperienceSuper nice owner
Holly R | Overall ExperienceIf u remove your things before your due date and don’t inform them even if you call the next day they will charge you that month and will resale the storage you paid for
Shumekia W | Overall ExperienceNice place to use and it's clean! Plenty of doilies and carts and 24 hr service!
david s | Overall ExperienceThis is the best storage company ever. The two ladies that work the office were super nice and very polite.
michellene j | Overall ExperienceI opened 6 boxes of my things I have feces from a rodents. I have throw away everything in those boxes. I will never rent nor will I suggest the inside storage.
Chandra S | Overall ExperienceGreat service
Privacy R | First ImpressionsGreat customer service, very helpful and knowledgeable
Privacy R | First ImpressionsI actually used their non climate controlled Economy self storage . The people here are customer service all- stars!! Amazing customer service at both locations!!!!!!
Privacy R | First ImpressionsHelpful staff, clean facility.
Privacy R | First ImpressionsThe owner made sure to guide me into the location being that I was from out of town. An employee even helped me move my items into the storage room. Nice and clean. Highly recommend!
Privacy R | First Impressions