Customer did not leave a comment.Edith L.
Customer Reviews for Executive Climate Control Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did not have reserved dollieys of any kind. Had to find appliance Dolley from other company. Should have rented trailer from other company. I will next time. Uhaul you failed. You lied and your fired.James P.
Customer did not leave a comment.Derrick S.
Customer did not leave a comment.Seetharama J.
Customer did not leave a comment.TaMara C.
No other location gives the service as this location including moving supplies, move service and storage.robby M.
Customer did not leave a comment.Tamara C.
Customer did not leave a comment.Allen C.
Customer did not leave a comment.Katharine H.
supposed to have furniture dolly with truck so didn't being one, when I got there they said they didn't have any dolls.Patricia N.
My original time was to turn in on Sunday the 9th. But due to the fact that we finished in a timely matter I tried to turn it in on Saturday. I looked up their location look for times open and close they did not have any. Get all the way over there there was a car actually SUV that was parked right there in front so I'm thinking someone is in the office. Nope there was no one there and they close at 12 on Saturday. My question is who closes on 12 on Saturday unless you trying to get some more extra charges put on to your clients or your customers paperwork. Then I tried to call Sunday morning at 8 when they open phone still busy. Sorry I forgot I tried to call them when I got there on Saturday phone busy. Now back to Sunday I called at 8 a.m. phone busy call back at 9 a.m. phone busy call back at 9:30 so I'm busy call back at 10 phone busy so on and so forth so I hope you get the gesture what I'm talking about. Phone stay busy no one was there. And at this point I'm scared that I'm not even getting my refund back.NOSLEN N.
Customer did not leave a comment.Steven P.
The office area is rather dumpy. The 2 ladies were nice and did a great job.Eldon E.
Customer did not leave a comment.Tyler H.
Customer did not leave a comment.BENNY P.
Customer did not leave a comment.Matt L.
Fast. Quick & Easy. Truck was nice and clean.Kenya D.
Not as busy in return. It took less than 10 minutes.Eugene S.
Representative was very nice and efficient. I witnessed her response to other customers as well. She was cordial to them also.KENNETH N.
Customer did not leave a comment.ROGER S.
Customer did not leave a comment.robin P.
Customer did not leave a comment.kwaman R.
Needed more specific parking instructions like "use parking lot next to street".AARON G.
Customer did not leave a comment.Johnnie M.
The staff was friendly and gave great customer service.karen N.
I was instructed to drop off the uhaul at a place that didn't exist. You should really update you list of locations.VICTORIA G.
Customer did not leave a comment.Shavonta C.
Everything was seemless. The instructions were clear and the experience good.Dava A.
Customer did not leave a comment.adam W.
Person on site notified the area manager because first truck they gave me had a low pressure tire.Jean Francois P.
Easy and great people! Will definitely use the next time I need a U-Haul!!kelsie D.
Customer did not leave a comment.Toby G.
Customer did not leave a comment.ANNIE S.
Get your stuff in order.Jesse S.
Customer did not leave a comment.Jessica C.
Debbie was quite helpful and pleasant.Jihad A.
Customer did not leave a comment.Clinton C.
Customer did not leave a comment.Montrell B.
Customer did not leave a comment.Denise F.
Customer did not leave a comment.Benjamin E.
Customer did not leave a comment.Jo'Kia G.
Customer did not leave a comment.RANDY O.
As an older person who is not so tech savvy, I had difficulty returning my vehicle after hours. The process was above my level of proficiency.VERONICA L.
The check in app makes you startnov3rClinton C.
Customer did not leave a comment.Jonathan S.
Everything was great ðŸ‘ðŸ½CONSTANCE W.
Answer the phone when the customer calls instead of having to wait for such a long time. provide appliance dolly and furniture dolly requested instead of telling him we haven't had any for a while. make sure truck is full of fuel at pick up.Chris P.
Customer did not leave a comment.David K.
I was not able to pick up truck due to reservations made person to person after store hours!! I am not happy about wasting my time.Miesha W.
Customer did not leave a comment.LES C.
Customer did not leave a comment.kenisha W.
Contact renters if equipment reserved is unavailable. Not having a dolly was inconvenient. Also check the entire property to make sure a drop off was done. I had to call back and confirm that I did, in fact, drop off the trailer.Babin G.
I ordered a 20 foot truck. I ended up with a 15 foot. I ordered it in one city and had to pick it up in another, of course at 99 cents per mile. I was not shown the electronic version of my gas beforehand, only after when I had to pay for three gallons. If I would have been shown this before I would have gased it up MORE myself. Instead I was only told that it was between one fourth and half tank full, which is how I returned if AFTER I had gased it up myself before turning it in. When I called to see if there was a 20 foot available I was told by the electronic phone system my wait would be between FORTY AND FIFTY MINUTES!!!! The staff at the pickup location were rude, and I had to make THREE TRIPS by getting a 15 foot, of course again at 99 cents per mile. When I originally called to confirm my online reservation (because I got kicked out of the system) I was told someone would call me to confirm, which NEVER HAPPENED. Then to add to all this messy, unorganized confusion I got an email saying MY RESERVATION HAD BEEN CANCELLED!!! Honestly, I don't know how my service and experience could have been worse. Oh, yes, I do. I could have been the people trying to pick their UHaul up after hours who weren't given an access code to the key box. Honestly, UHaul, you used to be a great and efficient company. What the heck happened?!?!?! Such a disappointment.Leah T.
Need to improve the online reservation of trucks to actually work. Reserved a truck online 3 weeks in advance and they didn't have one for meJohn W.
Customer did not leave a comment.David D.
If you fire the woman that works here, this place would be great. She sits at her desk and yells at people that aren't wearing masks. And she's not wearing a mask herself. HypocriteJesse C.
Customer did not leave a comment.Kenneth R.
You can improve your reservation system. I originally ordered a 6x12 enclosed trailer from Hi-lo auto sales in West Monroe on 05/20. When I arrived today 05/29 I was advised that there was not a trailer assigned for me, like it was no big deal. I travelled over 100 miles to move my daughter and now I had no trailer. They did give me a number to call. The woman who answered after 20 minutes was uncaring and kept saying she was in Oklahoma and not in Louisiana. I don't care where you are, help your customers who you have already messed over. Closest trailer was 60 miles away. I made a reservation over a week out and now am told I have to drive another 60 miles there and 60 miles back to get a trailer I was promised would be ready. Btw, where is my $50 from the guarantee it would be there? I finally had to find a smaller open trailer which made me take 2 trips, at 100 miles each way and just got done at 11:20 at night when I started this chore at 8am this morning. Uhaul has some serious issues with reservations. I feel I should be compensated with the new rental taken care of due to hassle I was out through unnecessarily. And I still want my $50 guaranteed compensation. Executive climate was friendly and helpfu, but high-low was a 0.Eric F.
Contract was canceled since they were busy came back later. Luckily they still had the trailer. I had rented a furniture dolly which they did not have. Blamed it on distributing center in Shreveport. Need to have equipment a customer ordered.Quincy D.
Customer did not leave a comment.Matthew S.
Nothing, you did a great job.Kenneth L.
This location helped us in a tight situation. I really appreciate the help and professionalism shown. I can't remember the lady's name, but I commend her customer service. To U Haul online: useless. To the in person service at Executive: Excellent! Thank You! DJDeborah J.
The on-site agent,Debbie,was very polite and helpful and everything went smoothly. I highly recommend this location and will use them again in the future!!Charlotte P.
Customer did not leave a comment.OBAD AHMED-ALI A.
Customer did not leave a comment.betty H.
Office clerk was extremely friendly,nice,and helpful. She was prepared for my pickup, I was out in and out in less than 5 minutes and that was without me checking in online.shaconya T.
Have the truck in the location that it was reserved for , not thirty miles away.Michael B.
Customer did not leave a comment.Ulonda H.
Customer did not leave a comment.Mark T.
Customer did not leave a comment.Nicole E.
They was really nice peopleKayetta B.
Customer did not leave a comment.ALIGABL S.
The representative was very professional, nice, I couldn't ask for.a better representative. Need more people like her.Debbie S.
We were told at tye rental office we had 40 miles before we would be charged milage. We drove 38 miles and was charged 38 dollars. If we had not been told in the office that we had 40 miles we would not have questioned the charge. As it is we will not be using Uhaul again. There are many other options.James S.
Customer did not leave a comment.CLINTON B.
Make sure all materials that are requested are in one location.CORDELL B.
Customer did not leave a comment.SHAWNTEE R.
Customer did not leave a comment.CRAIG M.
Customer did not leave a comment.Donald G.
Have a human available. There was nobody there when I retired at 2pm. My truck wasn't due until 4pm and I was charged for late turn in Bc nobody was there to witness my return.Jeffrey M.
Customer did not leave a comment.JALISSA E.
Customer did not leave a comment.Terry S.
They were so rudeðŸ˜¡.. and they rushed me with the truck Fr someone else... would Neva use ths one againShantric P.
Customer did not leave a comment.lecarlo A.
Customer did not leave a comment.Ulonda H.
Customer did not leave a comment.john G.
Stop over chargingMelvin C.
I was over charged for my drop off uhaul customer service has to be better at they job both locations are great and clean just my contract was messed upDamarcus S.
Excellent service from start to finish !Gloria C.
Customer did not leave a comment.glenn S.
Very few locations like this place 5 stars all the wayrobby M.
Customer did not leave a comment.deanthony B.
Customer did not leave a comment.GERALD C.
Customer did not leave a comment.brian B.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.Kendal P.
I opened 6 boxes of my things I have feces from a rodents. I have throw away everything in those boxes. I will never rent nor will I suggest the inside storage.Chandra S. | Overall Experience