Customer Reviews for Exian Cellphone Accessories
(U-Haul Neighborhood Dealer)

731 reviews

5671 Minoru Blvd Unit 160   Richmond, BC V6X2B1
(On the corner of Lansdowne and Minoru)

(778) 732-0420

Location Hours

  • Mon-Sun: 9:30 am - 4 pm
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(778) 732-0420

5671 Minoru Blvd Unit 160
Richmond, BC V6X2B1
(On the corner of Lansdowne and Minoru)

Services at this Location:

Location Hours

  • Mon-Sun: 9:30 am - 4 pm
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Close down your useless on line booking scam. Its a total sham changing date, time and location is the worst.

Ian B. 
Rating:
5.0

My original reservation was for a different location and different pick up time..only found out this morning that U-Haul reservation has changed this booking. Quite aggravating as we were on a specific schedule. The only consolation was that we were familiar with this location as we had rented from here in the past . Very disappointed in the inconvenience of having to adjust our schedule at such short notice. No issue at all with the location.i take huge issue with uhaul's reservation system.

MICHAEL Raymond Y. 
Rating:
5.0

you are good job ! 你们做的非常好! 下次会继续使用! ^_^

YU S. 
Rating:
5.0

Everything was well done and the experience made my move easy and relaxed.

MICHAEL C. 
Rating:
3.0

U-haul needs a major fix to its reservation system so that equipment is available on the day/time that it has been reserved !!!

ARTHUR C. 
Rating:
5.0

Thank you so much for your service.

Yi tao G. 
Rating:
5.0

without cell phone or computer, will impossiable to rental u haul. I feel little difficult for old woman like me.

Song P. 
Rating:
5.0

Owner of place very polite , advisable and cooperative

SALAH Mahdi Omra A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

Rebekah R. 
Rating:
5.0

It would be helpful if there is information on where parking is available. I wasn't sure if I could leave my car at the spot, or any other U-Haul spots for the duration of the rental.

KEVIN Kin Chung A. 
Rating:
4.0

Customer did not leave a comment.

ALON F. 
Rating:
3.0

Just drop off. Didn't see much, but everything worked out great so I am happy.

STEFAN S. 
Rating:
5.0

Staff introduce more about vehicle to customer. Pay attention to attitude.

QIANG S. 
Rating:
2.0

Nothing regarding health and safety was performed in the service car, such as clean vehicle, wipes or hand sanetizers. The U-Haul rental guy didn't perform about how the vehicle operates, as I told him I never drove a van and I was very close to have an accident to his shop wall. He was very upset and showing no compassion when he saw I am stressed of not knowing how to drive the van. He could give me a short training before I take the car. I hope this doesn't happen again.

GITA G. 
Rating:
5.0

Customer did not leave a comment.

Marie-Anne Y. 
Rating:
1.0

They were supposed to be open at drop off. We're not then charged an extra day although it dropped off on time then refused to return my calls where I left voicemails for days. Caused me the need to call main number and wait on hold twice to a total of 2 more hours of my time.

Paula P. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
5.0

Customer did not leave a comment.

TAT LUN A. 
Rating:
5.0

The person working there was very knowledgeable and patiently answered my questions.

Denny S. 
Rating:
4.0

The location and person there was good , but u haul itself is nothing less than an unfair non transparent company.. I reserved truck for 6 hours in a nearby center , they changed the location to a 25 kilometres far and also changed the time from 1130 to 1030 and when i reached the counter for pick up they informed me to drop off the vehicle even before than i was scheduled. Such a pathetic experience, the market monopoly really sucks, new competitors are needed

manoj K. 
Rating:
5.0

Customer did not leave a comment.

Gokhan P. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH EMIL A. 
Rating:
5.0

Customer did not leave a comment.

Wing W. 
Rating:
5.0

Customer did not leave a comment.

Soyoung P. 
Rating:
5.0

Customer did not leave a comment.

CHANG S. 
Rating:
5.0

The owner of this location was very helpful and answered all our questions.

Donne Catu A. 
Rating:
5.0

Customer did not leave a comment.

LASZLO G. 
Rating:
5.0

Overall it has been a very nice experience. I'm a neat freak but it would be better if the van was even more clean. The smell in the van is pretty strong too.

MUZHI O. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE D. 
Rating:
5.0

Customer did not leave a comment.

JUN M. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER Hsiao Y C. 
Rating:
5.0

Customer did not leave a comment.

EDWIN Alfred D. 
Rating:
5.0

Nil

RAVEENDRAN R. 
Rating:
5.0

Great deal!

Richard G. 
Rating:
5.0

Very nice customer service clean and friendly

JAMES Brian B. 
Rating:
3.0

Overall customer experience was frustrating. My reservation times were not booked correctly. I had to make 4 calls to get right.for example..I booked 2 days, got confirmation email, then another that was wrong, then day before pick up changed to 1 day, phoned, on pick up was still not correct.... Was told I would be charged 25c per mile traveled extra with 80 miles free, but was charged more. I also only traveled 19 miles extra not 36 as charged..but serves me right for not taking picture of start odometer reading. Lesson learnt Apart from all the above, truck at least was in good condition, ran well. No problems there.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

ROSE ANN YULO C. 
Rating:
3.0

give final receipt at store instead of email

VICTOR W. 
Rating:
1.0

The vehicle was not clean at all I had to wipe the areas a driver needs to touch. The fob was not working I had to open the truck manually every time the security system were going off , the engine sign in dashboard was on the engine sound weird.

Abdul K. 
Rating:
5.0

Customer did not leave a comment.

Vinay Deep S. 
Rating:
2.0

Truck was not clean. The keyfob was out of battery so opening car was only possible manually. Engine was making weird noise when accelerating Engine light was on

MACIEJ H. 
Rating:
5.0

Customer did not leave a comment.

SAN YA L. 
Rating:
5.0

Open at 9 am would be great. We rent a van every month and could use a better opening time.

LAWRENCE B. 
Rating:
5.0

Customer did not leave a comment.

Marco M. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS N. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
1.0

I had to travel a long distance ,because of availability and original charge waas 20 dollars, estimate giving was 60 ,bill was over 90,there should of been some allowance because of travel for location.

JULES Timothy N. 
Rating:
1.0

Don't charge so much for your products. It is way too expensive. The fact your gouge you're clients at the end of the month and offer cheaper services mid month means I will never recommend you to my friends and will recommend they go with your competitors if they have the option.

Joshua G. 
Rating:
1.0

I was totally surprised to see such a high end bill. I called U-Haul through a call centre and i was not advised about the extra mileage fee! I would have never accepted this offer. The Call Centre sent me a quote for about $80. Surprisingly, I ended up paying over $200. I consider this false advertising and request to be contacted by a manager for explanation and compensation. My number is 604-362-1399.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Reynaldo L. 
Rating:
5.0

Simple and fast. very good!

PEIRAN W. 
Rating:
1.0

Sorry to say. Owner was there and I was little early to pick up only 30 min. Owner said he don't have vehicle yet. But there was three trucks. Then he gave me one of them. Brakes were making noise as you apply. I was kind of scared of driving. It was not a great experience.

DAVINDER P. 
Rating:
5.0

More truck and more time to choose.

WaiKong T. 
Rating:
5.0

Customer did not leave a comment.

FAROUK K. 
Rating:
5.0

Helpful

Sheila Z. 
Rating:
5.0

The fine fellow was amazing! Kind, helpful. Definitely recommend his business!!

Moses William D. 
Rating:
3.0

The fob did not work, the smell of previous renters was part of the experience, I think, it could be better, the engine light went on about 10 minutes after gazing, not sure why, overall not my best day with Uhaul. I have been at this location many times, I understand it can happen.

Martin G. 
Rating:
4.0

Quick and easy to get your vehicle. U-Haul in general needs to fix their website and how they handle mistakes on their end, and not try to charge us more to fix it.

LINCOLN ROY W. 
Rating:
5.0

The employee was friendly and helpful. U-Haul has saved me on multiple occasions. I appreciate your company.

LINDSAY G. 
Rating:
4.0

Make sure the vans are clean BETTER FOR YOUR IMAGE

FLORIANO D. 
Rating:
3.0

Customer did not leave a comment.

CHI KIN Y. 
Rating:
5.0

Customer did not leave a comment.

XING L. 
Rating:
3.0

They did very simple customer service. Not so friendly. Didn't do any inspection on the car with me or any explanation. A Chinese lady at the shop was watching TV and eating some snacks. No greetings.

HIROSHI I. 
Rating:
5.0

Customer did not leave a comment.

Boon Leong K. 
Rating:
5.0

The vehicle was not clean inside or outside but it only had 1500 kms on it so the 9" van ran smoothly. I would highly recommend that this location clean the inside driver & passenger seats before offering to the next customer. The seats were very dirty. The outside of the van was dirty as well & I recommend that the cellular store/UHAUL Renting Company wash its Vans outside before giving to a new customer. Very disappointed in the total lack of cleanliness ESPECIALLY during COVID.

Shelley L. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

RANVIR SINGH B. 
Rating:
5.0

All good

Pablo L. 
Rating:
5.0

Customer did not leave a comment.

DAYU T. 
Rating:
5.0

Customer did not leave a comment.

LUKE De Zhen K. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
4.0

The counter service was excellent. But the van which I rent was a bit dirty.

Xiaoping X. 
Rating:
5.0

Customer did not leave a comment.

Audrey G. 
Rating:
5.0

The app was terrible and didn't work. Agent had to do it for me.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

HULIN Y. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Serguei S. 
Rating:
5.0

Customer did not leave a comment.

Tang L. 
Rating:
4.0

Great, friendly service!

PHILIP S. 
Rating:
5.0

Customer did not leave a comment.

CHEUK YIN C. 
Rating:
3.0

Customer did not leave a comment.

LYLE Ralph W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW ROY DOUG E. 
Rating:
5.0

Customer did not leave a comment.

Andre S. 
Rating:
4.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

DAN X. 
Rating:
5.0

Great location. Friendly staff and efficient service. Thanks very much!

DAVID JUNG C. 
Rating:
5.0

Nothing great staff. Rented there before that's why I came back.

John R. 
Rating:
4.0

agent is friendly n nice

BILLY See Sing N. 
Rating:
4.0

N/A

Win Chen S. 
Rating:
5.0

The Gentleman (name?) who assisted me today was polite, fast, knowledgeable and friendly. While I was there I noticed he gave all his customers the same excellent service.

PAUL S. 
Rating:
5.0

Staff was wonderful and very accommodating. They really clean the trucks as I left my parking pass and I went in the next day and they had it behind the counter waiting for me. 5 star service! Thank you!!

GEORGE KENT H. 
Rating:
5.0

Customer did not leave a comment.

LIANG W. 
Rating:
5.0

The owner at the uhaul location at minoru Exian is very nice. We've rented from them three times and it's always been great service. Please let them know they are doing a great job.

JIA Yue C. 
Rating:
5.0

Customer did not leave a comment.

ESMAIL E. 
Rating:
5.0

Customer did not leave a comment.

MILO L. 
Rating:
4.0

I spent over forty minutes for mobile pickup but not successful. Took photo was the only thing I could do and won't continued. Talked to your customer service representative on the phone but nothing she can do. Finally had to wait for your representative.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
3.0

Final receipt is unclear and difficult to see how "Best Rate" is calculated. I had the vehicle for 6 days but seem to be charged for 7 days. Distance is measured in km but charges are based on miles. 621 miles or 612 miles are both written - while the amount driven is 612 km.

Richard G. 
Rating:
5.0

I was very satisfied. I have no suggestions!

Michael B. 
No reviews have been submitted for this location.

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