Gas was 1/4, engine light was on, and directions to get the truck took much longer due to the app being really slow. Wish this was explained to me prior to booking this looking and much rather deal with a human face to face
Shona G
GVA Brands Corp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, BC V6V3C1
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Customer Reviews
- 3.5 Average Customer Rating
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Pretty terrible U-Haul experience overall. The pickup and drop-off locations were both changed from what I selected to incredibly inconvenient locations, the truck was over two hours late for pickup - AND - at the last minute I was given a massive 20 foot truck instead of 10 foot one. When I booked the truck on the U-Haul website, it said that there were 10 foot trucks available for my selected date so I don't see why it got changed for me. I had absolutely no need for a 20 foot long truck, driving it around and parking it was a pain in the fucking ass and it used more fuel than the 10 foot one would have. Turned my moving weekend into even more of a headache than it already was.
Connor RThis has nothing to do with the location. I RESERVED a truck about a month before I needed it, and two days before I was informed that my reservation had changed. Both pick up location and time were changed, which seriously impacted my move because I had booked a elevator lock off time with my apartment building. Our drive also was 5 hours so being delayed by uhaul's change to my booking meant that our whole day plan was thrown off. Even when I tried to call uhaul to change this, I tired to call, but the service agents said I need the Richmond office, but when I was forwarded there, another office would pick up. I tried 5 times to get through, with no luck. Finally, even though this reservation had been booked, and I'm assuming this is because the rental was moved to a new location, this location didn't have most of the equipment I requested (blankets and appliance dolly) Again, the location was perfectly fine, and the people there were helpful and apologetic. This is not about the location. This is about uhaul, which made changes at close to the last minute that impacted me, the people working at the location, and therefore my move and experience. If a friend was already going to rent a uhaul, sure I'd recommend this location, but I will never recommend uhaul to anyone.
Ian SPick up truck at customers home.
Cameron BVery smooth transaction
Larion K