Customer Reviews for Exmore Tru Blu
(U-Haul Neighborhood Dealer)

364 reviews

4015 Main St   Exmore, VA 23350

(757) 442-6814

Location Hours

  • Mon-Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(757) 442-6814

4015 Main St
Exmore, VA 23350

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

chuck H. 
Rating:
5.0

Customer did not leave a comment.

MICHELE KOCH K. 
Rating:
2.0

The original pick location was closer to where I lived which is why I chose it. Then 2 days before we were told a truck was available in a location 20 miles away. Why pick a preferred location if one can't get it from that location. Other than that the truck did well.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

Cynthia F. 
Rating:
4.0

Customer did not leave a comment.

Lawrence S. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Daryl M. 
Rating:
2.0

This Uhaul location is run out of a convenience store. It's chaos in there. I was hoping to be able to buy boxes for last-minute packing items, but they didn't have boxes like a regular U-Haul location.

Douglas L. 
Rating:
5.0

Customer did not leave a comment.

Milton H. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

I was scheduled to pick up the truck at the Shell on Newton Rd in Virginia Beach which was only 7 mins from my location. However, the day before I was to pick up I was informed that the location was changed to a place that was 1 1/2 hrs away and we had to pay a $21 bridge toll. This was extremely inconvenient and frustrating. In addition, I was not able to get any furniture blankets there and had to travel to 2 more locations to find some.

ELIZABETH W. 
Rating:
5.0

Drop-off was a breeze. Lot was large and made it easy to park the truck. Gas was available at the lot but we didn't need it. Attendant was polite and thorough. E-mailed me a copy of the receipt after the inspection. Overall the trip was a success.

MARK W. 
Rating:
3.0

Mud on front passenger side floor board low on fuel just not happy with this whole experience

ROBERTRAY A. 
Rating:
5.0

Customer did not leave a comment.

La Vara B. 
Rating:
5.0

Customer did not leave a comment.

MARYELIZABETH L. 
Rating:
5.0

Customer did not leave a comment.

APRIL V. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

When I first got the truck I seen where the charges were $1.25 per mile, but when I returned the truck and the guy did the mileage it was $1.29 per mile. How can that be??????

ROBERTLASHAWN P. 
Rating:
5.0

They were helpful and understanding especially when I informed them of how bad the truck was. They let me return it there assured me that they would inform uhaul of the trucks condition.

SJOCKIEA M. 
Rating:
5.0

Customer did not leave a comment.

KOREYDANTAYE T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
4.0

Customer did not leave a comment.

MELISSADENISE W. 
Rating:
1.0

Train the person/people there to complete paperwork in a reasonable timeframe. We were told it would take 10 minutes to pickup the uhaul, but it took well over an hour. We just stood around and waited for the guy to do his paperwork, even though we had already done it online before we got there.

JEFFREY S. 
Rating:
1.0

Worst experience I have ever had with any co in the USA

TIMOTHYBRIAN R. 
Rating:
3.0

Customer did not leave a comment.

LORIJ R. 
Rating:
3.0

The truck was hard to drive and needed front end work bad.

GEORGEHARRY G. 
Rating:
5.0

Customer did not leave a comment.

Regina S. 
Rating:
5.0

Customer did not leave a comment.

Todd K. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

The people are very professional and they always help me out

James M. 
Rating:
3.0

The return experience was great!

LEROY P. 
Rating:
5.0

Customer did not leave a comment.

JEANMITCHELL P. 
Rating:
4.0

Customer did not leave a comment.

Walter B. 
Rating:
5.0

Have left four enclosed trailers & one 16 foot truck at this location. This U-Haul Dealer couldn't be easier to deal with! THE BEST

Richard P. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN C. 
Rating:
3.0

Customer did not leave a comment.

Chris E. 
Rating:
5.0

Service was excellent.

Travis A. 
Rating:
5.0

Nothing. The staff was attentive and courteous. They were quick to hook up the trailer and get me on my way.

DARINMITCHELL A. 
Rating:
5.0

They was very friendly and polite willing to help you with any issues or show you how to use the equipment.

JOSELUIS C. 
Rating:
3.0

Front wheel straps were frayed and not usable as is and had to be trimmed to fit into ratcheting mechanism. Rear chain had broken hook and was not usable. Very poor maintenance!!!!!!!!

GRANTGEORGE S. 
Rating:
4.0

Yes, but not any other locations in the area.

Kasey N. 
Rating:
5.0

Customer did not leave a comment.

MELLOWMICHELLE T. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
4.0

I would have rather pick up trailer closer to home, but none were available.

KEITHALAN F. 
Rating:
4.0

Customer did not leave a comment.

Max S. 
Rating:
3.0

Customer did not leave a comment.

Dodd D. 
Rating:
4.0

The people were nice, i wouldn't call them real helpful, but it was easy and quick. i would use them again.

STEVEN S. 
Rating:
5.0

Drop off was quick and effortless, simply park the trailer in the field and I was done.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

NASARMAHMOOD C. 
Rating:
4.0

The only issue I had was I scheduled to pick up at the closest location. The location had to be change to one farther away due to availability.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

KRISTY L. 
Rating:
4.0

Great experience!

Tommy S. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE A. 
Rating:
1.0

I think you need to spontaneously inspect your uhaul locations and maybe put your employees through customer service training.

Clarence A. 
Rating:
5.0

Nothing. Perry and his crew are very easy to work with and accommodating. Thank you!!

Valerie N. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Marnette Z. 
Rating:
2.0

Not completely change my reservation from a one way to an in town to try to make money

JUSTINANDREW W. 
Rating:
5.0

Customer did not leave a comment.

BRIANM S. 
Rating:
3.0

Get a working system.

Paul F. 
Rating:
3.0

Customer did not leave a comment.

DARINMITCHELL A. 
Rating:
3.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

The personal at this location are wonderful, friendly & knowledgeable. . . Great to work with. . . No room for improvement in my opinion!

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

COLBOURNEJOSEPH T. 
Rating:
4.0

Pick up and returned to the same location, the process was slow because they were very busy doing other things. They were very pleasant and I do understand today you need diversity in business to survive. All in all a good experience.

KEITHBRYAN F. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
3.0

Customer did not leave a comment.

Ashok P. 
Rating:
5.0

Customer did not leave a comment.

JEFFRYTILLMAN F. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

PAULANTHONY W. 
Rating:
5.0

Wonderful experience..above expectation

Steve E. 
Rating:
5.0

Customer did not leave a comment.

Willard N. 
Rating:
5.0

Customer did not leave a comment.

Louis F. 
Rating:
5.0

Nothing.... everything is great just the way it is now.

Stephanie G. 
Rating:
4.0

Worst rental experience I have ever had. I was called the day before my scheduled pick up and told they had NO EQUIPEMENT for me. That is the reason for a reservation ! ! ! I had to drive 90 miles one way to pick up the equipment I reserved 3 weeks prior.

GARY P. 
Rating:
5.0

Customer did not leave a comment.

Amanda Parker B. 
Rating:
5.0

Customer did not leave a comment.

Reade N. 
Rating:
5.0

Customer did not leave a comment.

KEITH K. 
Rating:
2.0

Man stated he had went over the trailer and everything was fine. 600 miles into my trip I could feel the trailer sliding on the road. Ended up having to call u haul roadside assistance because the tire had a bald spot in it so bad it was going to blow any minute. This is after I informed him that I was moving to California from Maryland for school. Won't use him again. Ended up adding a whole extra day to my trip as the u haul roadside assistance took almost 3 hours. Disappointed

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

lyle M. 
Rating:
5.0

Dropped off on Sunday, closed

Stephen P. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
3.0

I filled out all of my info online before picking up the trailer but I had to fill it out again in person. Otherwise it is a ok location. Just wish I did not have to fill out my paperwork twice.

Andrew A. 
Rating:
5.0

This was my first uhaul experience. Everything went like clockwork.

Robert D. 
Rating:
3.0

The uhaul person had to wade through screen after screen to find out actual time/date for return. Thought truck and trailer were both late, but eventually got to the bottom of it. Any problem I had with location does not extend to agent. He was very helpful.

James R. 
Rating:
3.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Everything great no improvements needed

DONNELLJUNIOR L. 
Rating:
5.0

Fantastic friendly service by this business.

Scott F. 
Rating:
4.0

I would never recommend using the online check-in. Always go when the location is open. The app wasn't working correctly, getting approved was time-consuming and a hassle. Never again.

Brennan W. 
Rating:
5.0

Customer did not leave a comment.

Shana G. 
Rating:
4.0

Polite and nice.

Janine R. 
Rating:
5.0

Customer service over the phone is horrible. The lady was a complete bitch when trying to explain the location that they sent us to was closed. The guy that helped us at tru blue in exmore Virginia was amazing. He even talked to the lady to explain.

krystal D. 
Rating:
2.0

Customer did not leave a comment.

MATTHEWKYLE S. 
Rating:
5.0

Customer did not leave a comment.

PAULA S. 
Rating:
4.0

Customer did not leave a comment.

Eric K. 
Rating:
4.0

No complaints here but it is a gas station so I did have to wait 20 minutes or so but it was no big deal I was early so everything went smooth once he got to me no problems good place and good ppl

Shelia W. 
No reviews have been submitted for this location.

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