Customer Reviews for Exmore Tru Blu
(U-Haul Neighborhood Dealer)

311 reviews

4015 Main St   Exmore, VA 23350

(757) 442-6814

Location Hours

  • Mon-Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(757) 442-6814

4015 Main St
Exmore, VA 23350

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LAWRENCE A. 
Rating:
1.0

I think you need to spontaneously inspect your uhaul locations and maybe put your employees through customer service training.

Clarence A. 
Rating:
5.0

Nothing. Perry and his crew are very easy to work with and accommodating. Thank you!!

Valerie N. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Marnette Z. 
Rating:
2.0

Not completely change my reservation from a one way to an in town to try to make money

JUSTINANDREW W. 
Rating:
5.0

Customer did not leave a comment.

BRIANM S. 
Rating:
3.0

Get a working system.

Paul F. 
Rating:
3.0

Customer did not leave a comment.

DARINMITCHELL A. 
Rating:
3.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

The personal at this location are wonderful, friendly & knowledgeable. . . Great to work with. . . No room for improvement in my opinion!

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

COLBOURNEJOSEPH T. 
Rating:
4.0

Pick up and returned to the same location, the process was slow because they were very busy doing other things. They were very pleasant and I do understand today you need diversity in business to survive. All in all a good experience.

KEITHBRYAN F. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
3.0

Customer did not leave a comment.

Ashok P. 
Rating:
5.0

Customer did not leave a comment.

JEFFRYTILLMAN F. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

PAULANTHONY W. 
Rating:
5.0

Wonderful experience..above expectation

Steve E. 
Rating:
5.0

Customer did not leave a comment.

Willard N. 
Rating:
5.0

Customer did not leave a comment.

Louis F. 
Rating:
5.0

Nothing.... everything is great just the way it is now.

Stephanie G. 
Rating:
4.0

Worst rental experience I have ever had. I was called the day before my scheduled pick up and told they had NO EQUIPEMENT for me. That is the reason for a reservation ! ! ! I had to drive 90 miles one way to pick up the equipment I reserved 3 weeks prior.

GARY P. 
Rating:
5.0

Customer did not leave a comment.

Amanda Parker B. 
Rating:
5.0

Customer did not leave a comment.

Reade N. 
Rating:
5.0

Customer did not leave a comment.

KEITH K. 
Rating:
2.0

Man stated he had went over the trailer and everything was fine. 600 miles into my trip I could feel the trailer sliding on the road. Ended up having to call u haul roadside assistance because the tire had a bald spot in it so bad it was going to blow any minute. This is after I informed him that I was moving to California from Maryland for school. Won't use him again. Ended up adding a whole extra day to my trip as the u haul roadside assistance took almost 3 hours. Disappointed

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

lyle M. 
Rating:
5.0

Dropped off on Sunday, closed

Stephen P. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
3.0

I filled out all of my info online before picking up the trailer but I had to fill it out again in person. Otherwise it is a ok location. Just wish I did not have to fill out my paperwork twice.

Andrew A. 
Rating:
5.0

This was my first uhaul experience. Everything went like clockwork.

Robert D. 
Rating:
3.0

The uhaul person had to wade through screen after screen to find out actual time/date for return. Thought truck and trailer were both late, but eventually got to the bottom of it. Any problem I had with location does not extend to agent. He was very helpful.

James R. 
Rating:
3.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Everything great no improvements needed

DONNELLJUNIOR L. 
Rating:
5.0

Fantastic friendly service by this business.

Scott F. 
Rating:
4.0

I would never recommend using the online check-in. Always go when the location is open. The app wasn't working correctly, getting approved was time-consuming and a hassle. Never again.

Brennan W. 
Rating:
5.0

Customer did not leave a comment.

Shana G. 
Rating:
4.0

Polite and nice.

Janine R. 
Rating:
5.0

Customer service over the phone is horrible. The lady was a complete bitch when trying to explain the location that they sent us to was closed. The guy that helped us at tru blue in exmore Virginia was amazing. He even talked to the lady to explain.

krystal D. 
Rating:
2.0

Customer did not leave a comment.

MATTHEWKYLE S. 
Rating:
5.0

Customer did not leave a comment.

PAULA S. 
Rating:
4.0

Customer did not leave a comment.

Eric K. 
Rating:
4.0

No complaints here but it is a gas station so I did have to wait 20 minutes or so but it was no big deal I was early so everything went smooth once he got to me no problems good place and good ppl

Shelia W. 
Rating:
5.0

Customer did not leave a comment.

WILLARDREADE N. 
Rating:
3.0

The service gentleman was especially nice and helpful.

CYNTHIAEVE D. 
Rating:
5.0

Customer did not leave a comment.

stuart B. 
Rating:
5.0

Everything was great. It would be nice to have another van at this location.

Colleen P. 
Rating:
5.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

Excellent service. See nothing that needs improvement.

Joeseph B. 
Rating:
5.0

Customer service at the Tru Blu location was excellent. Highly recommend the staff and their quality service.

Joseph W. 
Rating:
2.0

Customer did not leave a comment.

Kathleen C. 
Rating:
5.0

Customer did not leave a comment.

Patricia E U. 
Rating:
3.0

Customer did not leave a comment.

Jim P. 
Rating:
5.0

Great customer service!

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Tephaine N. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

The entire transaction went smoothly, the location was convenient to where I live. The return couldn't have been better. I thank you for being there in my need of your service.

Gloria W. 
Rating:
3.0

Customer did not leave a comment.

Edwin L. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Great service Very nice people

GREGORY B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Brittingham R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
2.0

Customer did not leave a comment.

DayZhia R. 
Rating:
5.0

Service was great and equipment was ready on arrival to pick up

Teresa K. 
Rating:
3.0

It was conveniet with limited locations available.

Lloyd H. 
Rating:
4.0

Used them in the past and will use again. Worked to get me checked out effectively

Alvin B. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Everything wonderful. Came on this location by accident. Was actually closer than one we originally planned on dropping off. That place was closed for weekend, these people were open, gladly took the return. That saved us time on return

James S. 
Rating:
5.0

Fast, friendly service. Thank you!

Michael P. 
Rating:
5.0

Customer did not leave a comment.

tommy S. 
Rating:
3.0

I guarantee that I will never use u-haul again. When I picked up the 5X8 in Palm Harbor,Fl. I was told the cost would be ~$100 use it till drop off in Exmore,Va. Imagine my amazement when I found out the return trip to Palm Harbor,Fl. from Exmore,Va. was going to cost $400. Last u-haul deal for this family!

Ronald M. 
Rating:
3.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Rand M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
3.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Sam was very helpful and we appreciated his efforts in getting us on the road.

Patrick B. 
Rating:
5.0

Have rented from this location once before and the service has been great.

Nancy B. 
Rating:
5.0

Customer did not leave a comment.

renee R. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
4.0

better computer system the rep had a tough time finding my order

Darrell S. 
Rating:
5.0

Customer did not leave a comment.

stacy W. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
3.0

Customer did not leave a comment.

Dustin B. 
Rating:
5.0

Always so nice to do business with them! Fast, friendly, and efficient.

Joseph Z. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

Customer did not leave a comment.

LORI M. 
Rating:
5.0

Awesome person to person . very happy with the service.

Thomas G. 
Rating:
4.0

Customer did not leave a comment.

debra C. 
Rating:
5.0

Customer did not leave a comment.

nykki K. 
Rating:
5.0

Customer did not leave a comment.

Delando W. 
Rating:
5.0

Customer did not leave a comment.

Brandy R. 
Rating:
5.0

I reserved trailer at the Machipongo location online. Arrived 0900. When I got there they said another customer had "walked in" earlier that morning and he would be back to get the trailer. (Though I had reserved it and my reservation was on their screen. Also he was not there and I was.) I had to go to another U Haul dealer (The Tru Blu location) and luckily they had a suitable trailer. Did not feel well served at that location. But the Exmore location was fast, savvy, and very satisfactory.

David P. 
Rating:
5.0

Customer did not leave a comment.

RON L. 
No reviews have been submitted for this location.

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