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Gary H
Customer Reviews for Exmore Tru Blu
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman running this place was sharp , on task and knew what to do all by herself. Very professional!
Barbara Bcontinue to stay customer focused.
JEROME PThe owner, Mr. Pari, of the Tru-Blue gas station in Exmore, Virginia, helped make the whole experience run smoothly...even when he was on the first few days of his family vacation....he helped me get everything I needed.. Great service.
James ANothing! It was perfect, the agent was professional and very helpful explained everything and assisted setting up the dolly checking lights
tamera lThe Owner Perry was knowledgeable and very helpful. Excellent customer care. I highly recommend Tru Blue in Exmore!
Mark DNothing, staff was friendly and knowledgeable!
Shane PDrop off was easy and Perry kindly backed the trailer up in it's spot. He was really great and helpful.
THERESA AI couldn't find the dropbox for the keys after hours. If the location doesn't have one, they should consider it.
Derrick BHaving this option as a drop-off saved us so much time. Appreciated the convenience, as well as the pleasant customer service. Thanks!
MICHAEL WNothing for this location, wonderful service.
Lavor DPerry was great, extremely helpful and very professional.
WILLIAM TExcellent service w/ a smile, Helpful w/ clearing up what could have been a significant problem w/ scheduling
Doug MThe drop off location was fine,
Henry PThey are doing a great job!
JOHN BPerry is an excellent mgr.
Cheryl Meverything was great. Very nice people and good customer service
Bill SNa
George MI was impressed by the courtesy and professionalism that I was shown. Continue to maintain your high standard.
JEROME PSimple and easy, used the drop box. It was great.
Briar CThe woman behind the counter was uninformed. She was unable to provide me with a receipt or proof of rental return.
Eric NThey were very helpful and the transaction ran smoothly.
Brenda RNothing
David B👍
Micheal TPerry was very personable & accommodating & couldn't have been nicer!
Frank BNothing! Perry was great, the process was streamlined and it was easy and quick!
Josh LHaving rented from UHaul a number of times over the years, I must say this pick up station was extremely well organized, professionally run by a kind and efficient individual. I am extremely pleased with this overall experience!!
philip wN/A
Barry BFriendly and courteous.
ROBERT JWas very happy with the manager at this drop off, didn't make us wait very long and was a super nice guy
michele sN/A
UMEKA WHad a great experience!
Nioaka MThe store was closed. very easy return area.
Donnie COwner was very helpful and nice to work with
KATHLEEN MA direct phone number to the UHAUL representative at this location.
Alvarana WIt was a great experience.
David BEasy peasy! It was good to be free of the trailer and the help was appreciated! We will likely be repeating this route soon.
Robert DWe had originally needed at 10 foot truck. When we arrived for self check in the truck we were assigned was full of cigarette smoke, ashes, and clearly had cigarettes put out in the door. We called U-Haul and they assured us we could have a different truck but would have to wait till the place opened at 10 (two hours after our 8am pick up). We waited, he didn’t show up till 10:20, and took 20 minutes to switch trucks because he didn’t know how. We were not offered more miles/discount or anything for having to drive a vehicle with worse gas millage because it was larger plus the time to try to get trailer.
Teri CLocation was convenient, but it was a little sketchy, wasn't sure I was in the correct place.
Michael MExcellent service location.
Leonard SOur experience was great, the personnel worked with us allowing drop-off a couple hours later. It was necessary due to closing time.
Shirley DVery friendly and efficient. Quick pick up and return.
Bradley HManagement represented UHaul in an extremely professional manner.
Margaret GThere was a problem using the tow dolly. My son who picked up the truck & tow dolly said no one would assist at the location. I called the location 24 times during the next 2 hours!!! No one answered! I called the main dispatch and spoke to a guy there at least 3 times. I explained about the tow dolly issue. He tells me to go to the Uhaul site and watch a video!! HE also tried to call that location over and over also. No answer. My son in VA was to pick up the rental but I am in NY and needed to speak with someone at that location ASAP. This caused a huge problem in what was already a very stressful situation. Normally, Uhaul is reliable, but this particular location was useless. Their lack of care and concern is blatant. What ever happened to real customer service!
Chaun DI was charged $10.50 for fuel ($5.25/gallon!) when I had fueled the vehicle before returning. I have pictures of the dashboard; there was 202 miles to empty upon return; 194 miles to empty upon pickup. Irritating in what was otherwise a pleasant and helpful rental experience. Since the drop off location sells gasoline, I expect this happens regularly.
Claude T