Customer Reviews for Express Lube

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Express Lube

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Kristen D.
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Overall pickup and drop off was smooth but I had 2 issues. I was missing equipment that we had requested in the reservation and there was only 1/4 tank of gas in the truck.

Justin V.
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Customer did not leave a comment.

QUANEISHA T.
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Customer did not leave a comment.

george M.
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Thorough and efficient. Service was fast with no hassles or wasted time. Excellent

Michael S.
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ROBERT S.
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Matthew C.
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TAYLOR B.
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Lesia S.
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Make returning the vehicles, after hours, via the app, easier or clearer.

marie M.
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Customer did not leave a comment.

RACHEL W.
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It would have been better if I could have picked up my truck at the location I originally reserved it for, instead of having to drive 45 mins to this location.

Steven H.
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had to travel 50 miles for pick-up. U-haul service for scheduling pick up was at best terrible but the location for pick up was very good

Matthew J.
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Customer did not leave a comment.

Sandra S.
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Anastasia K.
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DENISE P.
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PAMELA L.
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Very information, very friendly and accommodating.

JAMES C.
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We were asked if we wanted to rent blankets or Dolly. We said no and we didn't use them. We had a bigger piece to move we had to move the dolly for this piece. We were charged seven dollars. Maybe remove it if someone says no.

JIMMIE M.
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Just better customer service

DAVID P.
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Vehicle is in excellent condition (almost-new, 750 miles) and the location is great. I rent this van every week. Overall, the experience has been great. It would be nice if the U-Haul app could store my driver's license info so that I don't have to scan my driver's license every time.

YVETTE S.
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Customer did not leave a comment.

greg C.
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Excellent customer service. Friendly and knowledgeable individual at pickup. Would definitely recommend for anyone who needs u-haul services in Kenosha!

Kenneth F.
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This place is excellent, super friendly. They actually cared if we had any concer about the truck and how our experience was. Thank you for the Exceptional experience!!!

Victor M P.
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Customer did not leave a comment.

David P.
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The web app was infuriating and hung up frequently. It was very frustrating and took much longer than necessary. The vehicle and the U-Haul location were fine, but the web app needs to be improved.

RANDY S.
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Customer did not leave a comment.

DAVID M.
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Good person took care in handling my request. Thanks

Robert S.
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The owner makes everything easy and fast.

Patricia G.
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The attendant charged us an additional $85.00 for mileage. The error was discovered at the return location and refunded. Gas station right outside is 10 per gallon more that a mile away.

Thomas N.
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Customer did not leave a comment.

LISA T.
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Excellent Service...thank you

Ronnie S.
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Thomas S.
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Lindsay B.
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Sandra M.
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i returned the truck around 10PM. with all the pictures i was expected to take and having been instructed to leave the truck behind the business i felt a bit unsafe. where i was leaving the truck was not very visible from either highway and being an older female i felt anything could have happened. i really only expected to drop the key in the box and then go on my way. but please do not take this as a criticism, i will certainly use u-haul again and have always had very good service from all the places i have rented from. this was just a bit of a surprise is all.

nicholas C.
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A great rental from a quality location!!!!!!!

tim H.
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Customer did not leave a comment.

Scott B.
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Great customer service and easily convenient for my moving needs

Jesus H.
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Keep doing what ur doing excellent service. And if I needed to extend the time I needed the truck u guys took care of it very satisfied whit ur service. Thank you

david S.
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N/a

Mark C.
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The person at the front desk was very knowledgeable and knew what he was doing and he was quick at what he did very satisfied

Kathleen P.
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Customer did not leave a comment.

Ronnie S.
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cody S.
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Check tire pressure before the customer leaves. I had to fill the tire because it was low.

Robert D.
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stayed after hours for truck rental for me

Paul M.
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Customer did not leave a comment.

Ruth G.
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I had a hard time to pull out the ramp and to put it back in, with another person's help it was easier.

Chester N.
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Customer did not leave a comment.

Katlin G.
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ronnie S.
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Chester N.
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Mario runs a clean, efficient location...& goes the extra mile to accommodate his clientele.....

RICHARD N.
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Customer did not leave a comment.

Chester N.
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Nice to have a u-haul rental so close, saved me the price of another month at storage. Very nice people to deal with..!!!

Rosanne A.
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The return process was a disaster and I never was able to use the return process you set up because there was no internet access. It was after hours and I spent almost an hour trying to reach someone

Phillip D.
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Entire thing was messed up from beginning to end. Currently have $750 debited from my account for a $180 rental. Going to be several days before the difference gets back to my account if it ever even does!!!

Andrea M.
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Customer did not leave a comment.

Paul C.
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Store manager/clerk went out of his way to accommodate our needs for this truck rental. I will definitely recommend this location for friends and family.

Charles J.
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Nicole S.
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April O.
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Cynthia W.
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JAY W.
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mario B.
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fast and easy. great place/people

Jamesdavid D.
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Mario is a stand up kinda guy....did whatever was necessary to help get me into a car transport which included staying after hours for a hour again....to help me out coming from 3 states away(during rush hour!). THANKYOU MARIO....YOUR THE BEST!!!

mariano B.
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easy in/out clean equipement

Connie Z.
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Mario was awesome ~ great service & very helpful!

jo ann C.
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Customer did not leave a comment.

Tony B.
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Nothing, Gentleman at counter was extremely nice and process of picking up truck went smoothly.

Alexis G.
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Don't have to change anything.

Anthony M.
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Customer did not leave a comment.

daniel M.
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sarah B.
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Jerry J.
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I was cheated and overcharged for mileage!!! I never received a receipt. I would never visit this location again

Ramon G.
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I return my equipment after 24 hours , and that because the door was stock before my last trip today and I have to go to menards and purchase a belts to hold everything inside the trailer.

guy S.
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Customer did not leave a comment.

mariamo B.
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mario B.
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Ken L.
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Unbelievable professionalism and genuine friendliness. This has been the best location in my U-Hual history and I have rented many times. Thank you for the outstanding service.

johnny P.
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Customer did not leave a comment.

sarah B.
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curtis S.
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sarah B.
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maria K.
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cynthia Q.
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maria K.
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dave M.
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AHMAD I.
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mike B.
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mario B.
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Steven S.
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Nothing!

mario B.
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Customer did not leave a comment.

Ryan S.
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Very friendly staff, very nice equipment, made me feel at ease

denise S.
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Mario was friendly and knowledgeable for all our questions and we were in and out of there quickly.... I will refer him to my friends... Thank You Very Much!!!

mario B.
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Customer did not leave a comment.

mario B.
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mario B.
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SHAREA C.
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Excellent customer service. Could'nt ask for a better experience.

mario B.
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rolando M.
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rolando M.
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No reviews have been submitted for this location.

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