Customer Reviews for Express Lube
(U-Haul Neighborhood Dealer)

183 reviews

2111 12th St   Kenosha, WI 53140

(262) 883-9041

Location Hours

  • Mon-Thur: 7 am - 6 pm
  • Fri: 7 am - 5 pm
  • Sat: 7 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(262) 883-9041

2111 12th St
Kenosha, WI 53140

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 6 pm
  • Fri: 7 am - 5 pm
  • Sat: 7 am - 3 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

I ask for a 15" at first, i then edited for a 20 they sent me far away from the one that was close to me only to get there an still have to get a 15", which cause me to have truck 2 days an make 3 trips since someone didn't do there job. Causing me to spend 450$ for a 1 day move if i could have gotten the 20" i requested.

LESLEY S. 
Rating:
5.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

Great service

TERRANCE E. 
Rating:
5.0

All was great. In and out under 10 mins.

Chris V. 
Rating:
5.0

Customer did not leave a comment.

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

LISA M. 
Rating:
5.0

Customer did not leave a comment.

RANDY B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT O. 
Rating:
4.0

Customer did not leave a comment.

Dale T. 
Rating:
3.0

Customer did not leave a comment.

LAURIE A. 
Rating:
5.0

Although going on-line to reserve a truck should be easy, it was not. If trucks are reserved it should state this on the site BEFORE we go through the steps and go to the location to find out there is no truck available. Then it states if you want to edit the order go to a certain page but it doesn't give any additional options. So, you end up having to call anyways. I called 3 different numbers that were on the Uhaul site for Union Grove, WI and none of them had a person to talk to. It was quite frustrating.

Jessica H. 
Rating:
5.0

I can't speak for this location itself as it was a last minute change because both areas where my truck was assigned to originally apparently didn't have a truck for me and after some back and forth I finally come to find that my GUARANTEED and RESERVED truck was apparently taken off any list and I was left unassigned without any knowledge and I spent nearly 45 minutes on hold waiting to talk to someone only to find I had to reserve a different truck which was in a location nearly half an hour away from the original pickup location. All in all terrible experience and would not recommend using uhaul again until they can actually communicate with customers as changes are made of availability.

Larry O. 
Rating:
5.0

Outstanding customer service. Thank you!

KIM W. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

I don't know. This location is excellent. I have used them before and will use them again. They were great!

MICHAEL G. 
Rating:
1.0

If other locations staffs did not mention we must return furniture pads, how we can leave them in the truck. You should inform us when we return the truck by your location or app. Your app did not ask anything about furniture pads return.

BOLORTUYA E. 
Rating:
5.0

The owner was on-site and was very helpful. Will definitely rent here again.

Darrel T. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY T. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

I feel that you don't need to change anything.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

JAMES Z. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

JONAH L. 
Rating:
5.0

Everything was as it should be. Very professional and a smooth experience.

Michael G. 
Rating:
3.0

Customer did not leave a comment.

britney L. 
Rating:
5.0

Excellent customer service Thank you

LINDA P. 
Rating:
5.0

Don't change a thing! The customer care was spot-on.

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Great customer service Definitely would recommend

LINDA P. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER G. 
Rating:
5.0

Customer did not leave a comment.

PAMELA L. 
Rating:
4.0

Customer did not leave a comment.

Eriberto M. 
Rating:
4.0

Customer did not leave a comment.

SUSAN D. 
Rating:
5.0

Stay nice and friendly

Conrado C. 
Rating:
2.0

Overall pickup and drop off was smooth but I had 2 issues. I was missing equipment that we had requested in the reservation and there was only 1/4 tank of gas in the truck.

Kristen D. 
Rating:
5.0

Customer did not leave a comment.

Justin V. 
Rating:
4.0

Customer did not leave a comment.

QUANEISHA T. 
Rating:
5.0

Thorough and efficient. Service was fast with no hassles or wasted time. Excellent

george M. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR B. 
Rating:
5.0

Make returning the vehicles, after hours, via the app, easier or clearer.

Lesia S. 
Rating:
5.0

Customer did not leave a comment.

marie M. 
Rating:
5.0

It would have been better if I could have picked up my truck at the location I originally reserved it for, instead of having to drive 45 mins to this location.

RACHEL W. 
Rating:
5.0

had to travel 50 miles for pick-up. U-haul service for scheduling pick up was at best terrible but the location for pick up was very good

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
4.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

Anastasia K. 
Rating:
5.0

Customer did not leave a comment.

DENISE P. 
Rating:
5.0

Very information, very friendly and accommodating.

PAMELA L. 
Rating:
5.0

We were asked if we wanted to rent blankets or Dolly. We said no and we didn't use them. We had a bigger piece to move we had to move the dolly for this piece. We were charged seven dollars. Maybe remove it if someone says no.

JAMES C. 
Rating:
3.0

Just better customer service

JIMMIE M. 
Rating:
5.0

Vehicle is in excellent condition (almost-new, 750 miles) and the location is great. I rent this van every week. Overall, the experience has been great. It would be nice if the U-Haul app could store my driver's license info so that I don't have to scan my driver's license every time.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

YVETTE S. 
Rating:
5.0

Excellent customer service. Friendly and knowledgeable individual at pickup. Would definitely recommend for anyone who needs u-haul services in Kenosha!

greg C. 
Rating:
5.0

This place is excellent, super friendly. They actually cared if we had any concer about the truck and how our experience was. Thank you for the Exceptional experience!!!

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

Victor M P. 
Rating:
5.0

The web app was infuriating and hung up frequently. It was very frustrating and took much longer than necessary. The vehicle and the U-Haul location were fine, but the web app needs to be improved.

David P. 
Rating:
5.0

Customer did not leave a comment.

RANDY S. 
Rating:
4.0

Good person took care in handling my request. Thanks

DAVID M. 
Rating:
5.0

The owner makes everything easy and fast.

Robert S. 
Rating:
2.0

The attendant charged us an additional $85.00 for mileage. The error was discovered at the return location and refunded. Gas station right outside is 10 per gallon more that a mile away.

Patricia G. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
5.0

Excellent Service...thank you

LISA T. 
Rating:
5.0

Customer did not leave a comment.

Ronnie S. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Lindsay B. 
Rating:
5.0

i returned the truck around 10PM. with all the pictures i was expected to take and having been instructed to leave the truck behind the business i felt a bit unsafe. where i was leaving the truck was not very visible from either highway and being an older female i felt anything could have happened. i really only expected to drop the key in the box and then go on my way. but please do not take this as a criticism, i will certainly use u-haul again and have always had very good service from all the places i have rented from. this was just a bit of a surprise is all.

Sandra M. 
Rating:
5.0

A great rental from a quality location!!!!!!!

nicholas C. 
Rating:
5.0

Customer did not leave a comment.

tim H. 
Rating:
5.0

Great customer service and easily convenient for my moving needs

Scott B. 
Rating:
5.0

Keep doing what ur doing excellent service. And if I needed to extend the time I needed the truck u guys took care of it very satisfied whit ur service. Thank you

Jesus H. 
Rating:
5.0

N/a

david S. 
Rating:
5.0

The person at the front desk was very knowledgeable and knew what he was doing and he was quick at what he did very satisfied

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Kathleen P. 
Rating:
5.0

Customer did not leave a comment.

Ronnie S. 
Rating:
3.0

Check tire pressure before the customer leaves. I had to fill the tire because it was low.

cody S. 
Rating:
5.0

stayed after hours for truck rental for me

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
4.0

I had a hard time to pull out the ramp and to put it back in, with another person's help it was easier.

Ruth G. 
Rating:
5.0

Customer did not leave a comment.

Chester N. 
Rating:
5.0

Customer did not leave a comment.

Katlin G. 
Rating:
5.0

Customer did not leave a comment.

ronnie S. 
Rating:
5.0

Mario runs a clean, efficient location...& goes the extra mile to accommodate his clientele.....

Chester N. 
Rating:
5.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

Nice to have a u-haul rental so close, saved me the price of another month at storage. Very nice people to deal with..!!!

Chester N. 
Rating:
3.0

The return process was a disaster and I never was able to use the return process you set up because there was no internet access. It was after hours and I spent almost an hour trying to reach someone

Rosanne A. 
Rating:
1.0

Entire thing was messed up from beginning to end. Currently have $750 debited from my account for a $180 rental. Going to be several days before the difference gets back to my account if it ever even does!!!

Phillip D. 
Rating:
5.0

Customer did not leave a comment.

Andrea M. 
Rating:
5.0

Store manager/clerk went out of his way to accommodate our needs for this truck rental. I will definitely recommend this location for friends and family.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

April O. 
Rating:
5.0

Customer did not leave a comment.

Cynthia W. 
Rating:
5.0

Customer did not leave a comment.

JAY W. 
Rating:
5.0

fast and easy. great place/people

mario B. 
No reviews have been submitted for this location.

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