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Michael M
Customer Reviews for Express Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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daniel nAs expensive as they are, you would think the out-of-town trucks would have a GPS screen or GPS offered system
DAVID PVery helpful. Great customer service.
Bobbi BEverything was great, keep up the good work!
John MVery friendly and helpful service. Everything went smoothly and we are completely satisfied with the experience.
ROBERT SThe two gentlemen that helped me (the day I picked up and the day I returned) were incredibly kind. I’ve found in the past that most of the Uhaul dealers I’ve dealt with have been very rushed. It was a very pleasant surprise and when I’m in need again, I will most definitely make this my stop! Thank you.
Marla SOwner was very accommodating and offered great service.
Vic cGreat customer service
mia bNothing
judy hNot a thing. Mario is the best. Equipment great. Highly recommend.
Jennifer CThis man was very rude and disrespectful
denise yThe manager was very courteous and respectful. He was on point. Thank you !
Anthony WI reserved a 10ft truck at a location that was 3 miles from my destination in advance to my pick up date. I understood this meant that my truck would be guaranteed. On arrival to pick up the location stated on my app and planned upon I was informed the location had changed. It changed to a location that was 9 miles from my destination. This required me to pay for 27 miles instead of 10 miles and 20 instead of 10 in gas. I in fact overfilled the tank from when I got it. The relocation put me behind a full hour in my move and cost an extra $25, not including my personal gas. Extremely inconvenient when a vehicle is reserved you expect to have that vehicle available. I will not be utilizing the services of u-haul again. The lack of communication and dependability recieved from this company is horrible. I will expect some form of refund for the inconvenience in order to feel this company truly cares for its customers time and guaranteed reservations. Thank you.
Catlaina WThe truck was clean, however the back tires were very bare and dry rotted. We had snow/slush on our moving day and the tires caused some problems. Otherwise, the service and location were fine.
Kailyn Pgreat customer service
JOHN DWas a pleasure to deal with these guys.
jeff sTha man who checked me out was a very big help! He was really helping me understand how everything works when he did not have to i appreciate him! Thank you for making this experience easier for me!
maxine kI appreciated that there was a vehicle available, as I reserved within 2 hours. The reservation process online was easy but declining all of the U-haul add-ons was tedious. The service was great at this location and it was a quality vehicle.
Heather PWhen I made reservation it was for pick up in Franklin WI not Kenosha.
Jane SFix the trailer I dropped off. Employee was great and helpful.
Erik NI couldn't ask for anything better.
JAMES LThere was an automated email sent to me indicating that the pickup location was different than what the phone order associate had told me. I went to that location and it was closed and no pickup. I had to call U Haul CS at which time the pickup location originally specified was waiting on my arrival. After that mishap. All went well.
jay sThank you Mario!
Noreen COutstanding customer service and very reasonable rates!
timothy bWould not recommend uhaul to anyone. Equipment broke down on us and our original reservation was canceled last minute.
John EExcellent service from the location owner
Numan PEverything was excellent from associate I spoke to to the condition of the truck.
rosa mExcellent experience
JANEE HFast and Friendly service. The truck was clean and ready to go when I got there to pick it up.
Dawn CEverything was great!!!
syid aGreat customer service
jack sEasy to check in, easy check out. The heater worked well. The 15' truck was very clean on the inside. The receipt was accurate and e-mailed within 30 minutes of my return of the vehicle. Well done.
JOSEPH VVery friendly service and it was quick and easy
EDWARD AI ask for a 15" at first, i then edited for a 20 they sent me far away from the one that was close to me only to get there an still have to get a 15", which cause me to have truck 2 days an make 3 trips since someone didn't do there job. Causing me to spend 450$ for a 1 day move if i could have gotten the 20" i requested.
LESLEY SGreat service
TERRANCE EAll was great. In and out under 10 mins.
Chris VAlthough going on-line to reserve a truck should be easy, it was not. If trucks are reserved it should state this on the site BEFORE we go through the steps and go to the location to find out there is no truck available. Then it states if you want to edit the order go to a certain page but it doesn't give any additional options. So, you end up having to call anyways. I called 3 different numbers that were on the Uhaul site for Union Grove, WI and none of them had a person to talk to. It was quite frustrating.
Jessica HI can’t speak for this location itself as it was a last minute change because both areas where my truck was assigned to originally apparently didn’t have a truck for me and after some back and forth I finally come to find that my GUARANTEED and RESERVED truck was apparently taken off any list and I was left unassigned without any knowledge and I spent nearly 45 minutes on hold waiting to talk to someone only to find I had to reserve a different truck which was in a location nearly half an hour away from the original pickup location. All in all terrible experience and would not recommend using uhaul again until they can actually communicate with customers as changes are made of availability.
Larry OOutstanding customer service. Thank you!
KIM WI don't know. This location is excellent. I have used them before and will use them again. They were great!
MICHAEL GIf other locations staffs did not mention we must return furniture pads, how we can leave them in the truck. You should inform us when we return the truck by your location or app. Your app did not ask anything about furniture pads return.
BOLORTUYA EThe owner was on-site and was very helpful. Will definitely rent here again.
Darrel t