Customer Reviews for Express Mart Pit Stop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Express Mart Pit Stop

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Mark H. on

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Customer did not leave a comment.

LARRY G. on

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The lady that rented to me was very professional and helpful. I would recommend them and use this location again.

Christy J. on

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I called the location 4 times (over the course of 2 days) and told the employee that I needed to reserve a trailer and was told each time to call back later. During one of the short conversations, I told the employee on the phone that I needed to reserve the smallest trailer ($14.95) and was told it would be there, but to call back later (in an hour, in three hours, tomorrow morning, etc). When I arrived to pick up the trailer (after never being able to talk to anyone to specifically reserve the trailer), the employee was very frazzled and was very unsure of the process of completing the paperwork for the transaction. She told me they didn't have the size trailer I needed (I told her that I was told it would be there, to which she stated "I don't know what happened to it...it doesn't show it was rented out...maybe they just came and got it"). She told me the only size they had cost $29.95 to rent (plus $8 for insurance). I was already feeling that this establishment did not want my business, and then to be told I was going to pay twice the price for more room than I needed. I was renting this uhaul to transport doughnuts for a school fundraiser and had my tax-exempt letter, but the employee did not know how to complete the paperwork to remove the taxes, so I paid them. I was very unhappy with the experience and will not be eager to do business with them in the future.

Richard B. on

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Provide cruise control on the vehicles

William M. on

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Customer did not leave a comment.

Michael H. on

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There was very very few U-haul products available. As a repeat customer i did not like having to pay a deposit!!! I've always returned your products in great condition and on time!!! Also when i returned the truck this time i was told my deposit would be mailed to me and that was not mentioned when i was asked to pay it. The people in Doniphan where i returned it knew me and refuned the deposit right there. But still as a repeat customer i thought that was Bullshit!!!

Michael A. on

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Customer did not leave a comment.

Joey S. on

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they werent there on time to pick up. The didnt acknowledge me when she arrived. i called the day before to see if they could walk me through loading my car onto the trailer and they said no

Lee R. on

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Have the pre-ordered equipment available. Provide a well-maintained truck.

David S. on

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Customer did not leave a comment.

Mike A. on

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Was ok

samatha D. on

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Customer did not leave a comment.

MARTIN D. on

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Customer did not leave a comment.

Curtis C. on

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Customer did not leave a comment.

Ronnie H. on

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Customer did not leave a comment.

Donna H. on

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We had to drop off the truck and no one wanted to do there job . and when you have a drop off date on Sunday no one is there to look at the truck and now I have to wait for the person to come in and see and get my deposit back.

LISA G. on

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Customer did not leave a comment.

Delina F. on

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Well I did not want the insurance and they click yes on insurance. I even filled it out on line with no insurance. They stated they did not want to redo and would take that off when we came back. Well still had to pay for 2 days of insurance I did not want. They did not take it off as promised.

LINDA R. on

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Excellent service

Bob N. on

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Customer did not leave a comment.