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CYNTHIA M
Customer Reviews for Express Mobil Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First I waited about 45 min to get a key and then I was given no instructions just walk in the back and find the truck that matches the key basically I get to tie truck and it was opens a little I closed the truck and as I got in I head noises in the back I thought it was a raccoon or so thing I opened it up and a man was in there and he ran away leaving a crack like a cup if piss and some food and a bent spoon I don’t even know why someone was in there bending spoons but whatever I told the guy in the building what happend and I have to wait about her 45 min or so for them to clean the truck out all while he laughed about the situation and told me I should have locked him in and drove to the police I said you should be renting trucks in a safe manner I could have took this stranger to my home and exposed the safety of my children and they would have seen drugs this is ridiculous
Kimberly ZWill be using this location more.
Angelica mThe location should’ve to the least been there with the customer upon hooking it up to the hitch and not tell the customer “hook it up and come up front so that I can take a picture”
PINCHUS GRead the fine lines, they will not reimburse you if you put more gas than you’re supposed to and they’re too expensive per mile.
lisa aFirst i got there and had to wait a half hour while the computer was slow. The truck had only 1/4 tank. It wasnt very clean. After my job, me and my employee swept the truck. They charged me a cleaning fee which is robbery. It was already not cleaned and then we cleaned and and get charged.
Andrew HThe truck was dirty, not swept out, smelled like body odor. It was not well maintained -- I used it for a local errand and would have hesitated using it for any distance or length of time. It felt unsafe to drive. The pickup service at the location was slow, but the truck was really problematic.
Lana BClean the vehicle
Shemika WThe vehicle was filthy. The owner of the Express Mobil Mart had the nerve to ask me if i returned it clean. Are you kidding me? It took a half hour just to pick it up even after i reserved it online. Never again Uhaul.
Patrick OThe company is the best
ruperto TFood services
Juan SThe van needs a lot of maintenance and cleaning. It was very dirty inside the cab and the tires are nearly bald, which made it difficult to handle.
Josephine MUpdate your system. When a customer wants to pickup their rental ask for the invoice number and give them a receipt and tell them they will be chafed with the card on file they used to reserve the vehicle once their trip is complete. This location charged my card again because they could not pull up my reservation. I will be calling Uhual corporate on Tuesday for more information to see if a refund from their extra charge is warranted.
AUTUMN POne problem i had is that the drivers side rear view doesnt adjust properly. Otherwise no problems.
Wendy SIt was not marked clearly - it was just a convenience store.
Paul HWas charged twice for 1 rental
Gordon TShare the drop off box code in the app. List where the pick up and drop off box is located on the premises.
Bonnie VCustomer service was excellent everything was well done.
Clayton HExcellent service and great customer support
LARRY BTruck was horrible inside. They definitely do not clean at all. Smelled like something died in there and truck was filthy with ashes and dirt
Edward GI think you guys need to communicate with the places you have renting your trucks and check up on them periodically because you guys are definitely not on the same page. The truck I got literally had a roach in it and was dirty, clearly not cleaned in a while with cobwebs in it and built up dirt everywhere. I’m not blaming your company it was clearly the Mobil’s fault for not maintaining their trucks and having a terrible attitude, but sadly it does directly influence my decision on renting another truck through uhaul.
Meli HGiving right information when we got the truck it was 1/4 tank of gas when we took it back we put the gas back to a little over 1/4 tank when I got the receipt I was charge $20. For gas WHY they waited till we left then then fill out information and debit my account and put what ever they want I don’t think that is the way business is allowed in AMERICA!!!. I believe this will be the last time I use u hall .
JENNIFER jNice
Juan SWas first told to drop off in calicoon then eldred when I got there 50 minutes round trip was told that location was not accepting trailers. Then was told Monticello....
Jay BThe retailer manager would not talk to me, as a professional woman . I’m a woman from a diverse background and having my brother speak to them to get some respect was awful. This location is in a town with many diverse people. Someone should know how to speak to people with respect. We have pictures of how the truck was given to us with equipment not working well.
RENEE WA+++++
PETRE V