Customer Reviews for Express Mobil Mart
(U-Haul Neighborhood Dealer)

320 reviews

519 Broadway   Monticello, NY 12701

(845) 794-0200

Location Hours

  • Mon-Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(845) 794-0200

519 Broadway
Monticello, NY 12701

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANNM F. 
Rating:
5.0

I only went 19 miles total and paid for 60 miles never got my money back nothing ! Monticello ny mobil 12701

Christina D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Rental prices could down some for example 19.95 and make it like 19.00

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

LUISO S. 
Rating:
4.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

VERONICA M. 
Rating:
3.0

It took over a halfOur to get the truck when I already did the truck on my phone

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Djoka C. 
Rating:
1.0

This place let someone use my information illegally to rent a U-haul truck. I am VERY upset about this situation and I will make sure to continue reporting this until I find out how and why wasn't the driver's identity verified?! Someone used MY name and MY email. They are supposed to check IDS. This is NOT okay!

DANIA G. 
Rating:
1.0

Terrible customer service

Antoinette G. 
Rating:
5.0

Customer did not leave a comment.

JESUS ROLANDO L. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
1.0

I couldn't understand the person helping me as his accent was very strong. The building a very tight gas station with little room to spare. People were coming in and out and not maintaining social distancing as well. The guy helping me disappeared behind a curtain with my CC and ID. Unsure what he was doing with it and seemed very unprofessional. They were also selling Rhino performance enhancers behind the counter right next to where the guy had me do the paperwork. Gotta get rock hard while moving out my parents. 1/10 Would not return. Monticello is called montighetto for a reason.

Daniel C. 
Rating:
1.0

The people who worked there were rude and smelled. I waited 45 minutes to get the truck and then when I returned it they were rude and slammed my money on the counter

SHELBY K. 
Rating:
5.0

Customer did not leave a comment.

Josephine W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie D. 
Rating:
3.0

They didn't have the mattress covers and they're unable to get me a refund

Juan R. 
Rating:
5.0

Customer did not leave a comment.

yitzahok G. 
Rating:
5.0

Customer did not leave a comment.

Zequiel B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S R. 
Rating:
2.0

The truck window had wind noise and the front cab was dirty.

ERICP V. 
Rating:
5.0

Customer did not leave a comment.

Clay R. 
Rating:
3.0

At least truck was there. truck smelled like oil, and so did I after I got out.

WENDY A. 
Rating:
1.0

This was by far the worst and most unprofessional experience I've ever had!

ADRIAN N D. 
Rating:
5.0

Customer did not leave a comment.

Alan N. 
Rating:
3.0

Location itself is cramped but OK. Think some staff could be better trained--check-in took a very long time, made worse by the online check-in not working and having to match up the key to the truck serial number. Otherwise, equipment was in really good shape and supplies (blankets) were ready for us.

Michael L. 
Rating:
2.0

This is partly a problem with corporate. The app said that the pickup location was open until 9 but when I arrived, even though the store was open, there was a sign that said that they only did U-Haul until 6! I was able to convince the owner to rent it anyway.

TIMOTHYB M. 
Rating:
5.0

Customer did not leave a comment.

Bob C. 
Rating:
1.0

You are spamming me for no reason

MARKA B. 
Rating:
1.0

Had to wait over hour and half for the people lay me have truck truck I rented had no brakes almost crashed three times. It was a nightmare almost hit two cars in front becuase brakes brake pedal hittting floor. Should have crashed so I could get my lawyers not right paying for something that could have killed people

THOMASJ H. 
Rating:
5.0

allow customer to pay in cash and charge nothing to credit card

BARNABYHAROLD F. 
Rating:
4.0

Van had a “Traction Control” warning light that kept coming on which was very distracting.

STUARTALAN B. 
Rating:
1.0

Very poor ! Truck was dirty , parking lot was a disaster! Attendant did not print out rental agreement so I had nothing to say I did not steal the truck ! I will never use this place again!!

Anthony S. 
Rating:
1.0

Truck was dirty, check engine light was on, and ody of truck smelt like it was just used for hauling hot garbage. U haul customer service was great, location was the worst. Never use monticello location, I will be telling anyone that listens.

ROBERT F. 
Rating:
1.0

This place was discussing the service was terrible . I used the truck for an hour to move a pool table and being that the back was dirty and had dirt and rocks in it scratched my table. Inside the cab was gross there was a dead plant in a pot on the dash and a Jewish bible or something . Very upset with service. The lot the truck was is was flooded and muddy . I had to step in a puddle to get to the truck which made my foot soaked .

TABITHA S. 
Rating:
1.0

The person working at this stores location did not know anything about the UHAUL portion of the store. I ended having to wait an hour and a half for the owner to arrive to complete my paperwork and take the rental truck

KYLEITAM W. 
Rating:
5.0

Customer did not leave a comment.

GARYL S. 
Rating:
1.0

Customer did not leave a comment.

ASHTON N. 
Rating:
3.0

Customer did not leave a comment.

Louis N. 
Rating:
1.0

I was told by the uhal company in Middletown that if I returned the uhal before closing the next day I would be charged as a one day rental. The location I picked up from was charging me for 2 days because I was an hour late. Then charged me for not leaving the fuel on full but I have pictures of a full tank

GEEVON A. 
Rating:
4.0

The only downside is that the clerk was busy with convenience store customers, but the wait was not terrible. Other than that the experience was excellent. Best part was that this was the only place around where I could rent without a smart phone. A++ for that!

John G. 
Rating:
5.0

Customer did not leave a comment.

Yaakov L. 
Rating:
5.0

Customer did not leave a comment.

Ross E. 
Rating:
2.0

Customer did not leave a comment.

howard D. 
Rating:
5.0

Customer did not leave a comment.

Brendan O. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
4.0

Customer did not leave a comment.

RYAN C. 
Rating:
4.0

Customer did not leave a comment.

Ronnie G. 
Rating:
3.0

Quicker service

Ronnie G. 
Rating:
5.0

Customer did not leave a comment.

DAN B. 
Rating:
4.0

The truck I used needs the wiper blades replaced... Thank You....

Thomas K. 
Rating:
5.0

When I got home to Long Eddy from Monticello, after picking up food for Blessing Food pantry, in Callicoon, I realized I did not ask for receipt for uhaul which I needed for Regional Food Bank of Northeastern NY. I called Mobil express , where I rented uhaul from and when I asked for receipt to be sent to me, I was told "already done". Thank you for the pleasant experience with uhaul.

Rosemarie K. 
Rating:
5.0

Customer did not leave a comment.

edwin M. 
Rating:
4.0

Customer did not leave a comment.

Katia D. 
Rating:
5.0

fast and aesy

Juan S. 
Rating:
3.0

The guy at the counter seemed to know very little about what I (or he) was doing. He vaguely pointed to a lot, but I figured out my process myself. It was more of a mini-mart and he seemed disinterested in the whole deal. I was exhausted after moving and a more friendly, knowledgeable staff member would've been welcome.

Jeannie F. 
Rating:
5.0

Great, easy process! Thank you!

Angela R. 
Rating:
4.0

Customer did not leave a comment.

Roslyn V. 
Rating:
3.0

Customer did not leave a comment.

Yanayisa R. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA S. 
Rating:
2.0

Could not adjust mirrors, u haul representive was rude

Joshua R. 
Rating:
5.0

You don't have to do anything everything is good

KENNETH Q. 
Rating:
5.0

Very friendly and helpful staff even though they were very busy!

Bruce W. 
Rating:
1.0

This location was absolutely disgusting, no customer service skills, the truck was stuck in ice and snow and nothing had been plowed. The property was also dangerously icy and I'm 9 months pregnant. I would not recommend this location to anyone.

Miguel -. 
Rating:
4.0

It was smooth, dropped off the truck and keys easily.

Madhava H. 
Rating:
1.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Other than giving me a free rental, lol, I'm totally satisfied both with the quality of the product, and the conduct of the employees. Well done! I will be back.

John B. 
Rating:
5.0

Customer did not leave a comment.

Emilio M. 
Rating:
4.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

More advanced notice of vehicle availability

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Let the customer choose which one(Small, middle , large or open box/pickup). Thank you.??

Hendra J. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
3.0

I wish check-out process is more automated and faster. Customer service was nice tho

David S. 
Rating:
3.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

Cost

rohan P. 
Rating:
5.0

Use this location often always a pleasure.

Neal M. 
Rating:
5.0

No comment at this time

STEPHEN L. 
Rating:
1.0

Worst costumer service ever received from this Indian

nachmen W. 
Rating:
3.0

Customer did not leave a comment.

Irean K. 
Rating:
5.0

The pick-up location staff were extremely helpful and accommodating.

Linda C. 
Rating:
5.0

A dedicated service sales person. The sales person seems to have many different jobs, cashier, gas attendant, bottle stocker and dealing with the uhaul service.

rohan P. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
2.0

The clerk had me sign 3 papers without allowing me to read them I never should have signed them without reading them nor did he provide me with copies of the papers I signed I'd like to have a copy of all the papers I signed.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

ITCHIE S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

WENDY S. 
Rating:
5.0

Nothing it was all good.

KATINA V. 
Rating:
5.0

Customer did not leave a comment.

stephen B. 
Rating:
5.0

Efficient and helpful

BRIAN H. 
Rating:
1.0

My worst experience ever with uhaul at this location.Employees had no experience with reservations..I had to go outside and reserve myself and then had to wait 45 minutes for them to confirm my reservation..I felt harassed and uncomfortable with this experience..I will never use this location again.

peter P. 
Rating:
5.0

Customer did not leave a comment.

Todd J. 
Rating:
4.0

Absolutely nothing!! Affordable, So customer friendly, and professionally trained.... exceptionally nice.

LETISE B. 
Rating:
4.0

i was treated with friendly and courteous service.

MORTON D. 
Rating:
5.0

Customer did not leave a comment.

TIANA B. 
No reviews have been submitted for this location.

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