Customer Reviews for Express Self Storage Bw8

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Express Self Storage Bw8

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TIMOTHY D.
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Customer did not leave a comment.

Elias D.
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Dave G.
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Very neat and clean area to drop off vehicle. VERY helpful that it was at a storage location too!

VICTORIA L S.
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Michael T.
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MADELINE D.
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Doris H.
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Send me a recent of bill

Carl L.
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The 2 ladies in the office were exceptionally knowledgeable and very helpful.

REINALDO Z.
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Robert J.
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My personal experience was to perfection! Great 1 of a kind customer service and the location is wonderful. Will defenitley recommend!!!!!

LEKENDRIX R.
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Stacie R.
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JUAN G.
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Damon R.
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Baba B.
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Susie S.
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RUBEN S.
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REINALDO Z.
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HOMER S.
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I was required to leave the office and go to my bank to get cash! It was the noon rush hour and traffic was heavy, I had a loading crew hired and had to pay them to sit while I spent at least an extra hour getting cash!

PETER CHUKS N.
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Customer did not leave a comment.

Phil B.
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Nothing Keep hiring the type of people you have They are very professional and friendly

Pam M.
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I would like to say that I have used Uhaul for years. I have never been so upset with the service as I was this time. The system failed both on the pick up and return. I was supposed to get the truck at 9am. I was not able to pick it up until 10am. The person let me wait for 40 minutes before helping me. I was 30 minutes late and had movers waiting. I would just like a phone call and perhaps a refund of some sort due to the awful time I had today. The stress was unbearable!

Evan K.
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Overall clean but air pressure was low in the right rear tire, according to the dash message

Patrick D.
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Great customer services, good prices and very clean.

Glen S.
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Employee I contacted was very friendly and helpful.

Nilda D.
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Opening sundays. The agent was very nice, polite and professional

Robert Z.
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Customer did not leave a comment.

Adolfo P.
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excellent customer service

Eric R.
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Richard S.
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Nothing. Everything was great.

TIM B.
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This location was great and Kristina the manager did a great job to accommodate, UHAUL however overall was not a good experience. I had a reservation and when I showed up the vehicle was not there and they told me to go to another place or find another reservation. I tried calling multiple uhaul places and no one would answer the phone. communication is not good at all with UHAUL. I tried calling to get some kind of compensation for how much it cost me to drive the extra miles and rent a bigger truck I did not need but UHAUL would not compensate. Not a good experience with UHAUL at all.

Joseph B.
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carolyn G.
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melissa I.
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the front desk customer rep was friendly and very helpful. there was no hassle to pick up or drop off.

Daniul B.
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Diana C.
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Keep up the good work!

Jimmy A.
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Kelly D.
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Luiz S.
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Mary S.
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Everything was great service and Melissa was very helpful I will definitely recommend this location for friends

Christina P.
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Walter R.
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Keep the employee there she's great

Monica M.
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My experience here at this U- Haul location was AWESOME!!! Melissa is great and made things so Easy from helping us with the truck we rented and helping us get the storage we needed. Melissa has Great Customer Service and Very Patient..... Very Professional and the property was so nice and clean even the curb appeal as you drive in go the parking lot, very inviting. I will definitely recommend friends and family there.

Jose M.
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Great service , friendly staff.

Natalie D.
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Steven B.
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Zuleyka P.
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Exelent service

Harrell W.
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Melissa M.
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The Managers here go above and beyond. Very sweet and professional. You need to rent a truck, I recommend this location.

Pedro G.
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Idalia H.
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We want to say thank you for helping us through the process and explaining each detail and questions we ask. Kudos to the employee who assist us. We feel she was our hero of the day. There is no other way to explain it better. Thank you so much!

Jose O.
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All's well that ends well!!!

Francisco M.
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Arlene R.
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Getting charge for cleaning when uhual was turn in the way I receive from San Antonio location

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NAGUIB E.
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Roland W.
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peter T.
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My friend, if you were rent a u-haul come to 3320 E Sam Houston. Pasadena. They are very friendly and helpful to rent a U-haul

Leticia G.
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Barry M.
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All was good. Staff was excellent. Service was great

Angelo L.
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Very good service!

ELLIOT A.
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Robert C.
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Staff where very rude!!

Ty D.
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NELSON P.
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The girls service was fast, knowledgeable and friendly Thank you!

Angela R.
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Friendly staff amazing customer service

Brenda W.
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Pablo S.
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Customer service was outstanding! Melissa was the best!

Danny C.
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Thomas S.
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The electricity was out, with no lights, AC or computers. The attendant was buy herself yet she handled the situation beautifully. She got me checked in and another client check ed over her cell phone.

Alireza Y.
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They charge me $34 extra for what? I dropped off the truck at 1:40 20 min sooner the scadule time I walked into the office no one was there the office door was locked I put the key inside the truck and locked the doors that's it , I had to leave the truck and key unsecur where which is not gated ,where is no employee or anybody else? Sorry

Vina E.
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Vina E.
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SAMMY P.
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I traveled 11 miles and it cost me $18.00 for 3.6 gallons of gas. That is a rip off. Sammy Patterson.

Kevin B.
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we arrived to pick up the truck and location locked up tight, nobody around. we then called. scheduling lady called the location twice and confirm nobody was there then she could not find another truck. eventually we had to drive to another location for a truck we had to pay for by the mile and could not leave tuck at our destination like our original contract alowed us to do. original comtract was also half the price of new arrangement, plus wasted 1.5 hours. this was the worst experience I've ever had with service purchase. to top it off, nobody has even called to talk about our concerns. worst customer sevice and fraudulent bait and switch ever. unbelievable

Cara D.
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Melissa G.
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Carrol E.
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The dolly was not secured and the blankets were not folded and put in the holder. Just an oversight, no big deal.

michael W.
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michael W.
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Richard D.
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Melissa was WONDERFUL!!! went above and beyond!! I was having a bad day, then Melissa answered the phone and fixed everything! She deserves accommodation and promotion! Thank You Again,Melissa.

Terri A.
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The manager was offsite, so we put the keys in the holder. It looked like it was a nice place. Plenty of parking to drop the truck off.

Wendy P.
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I waited for 2 hr to get truck even know i when there a week early. I lost alot time would like to credit me in some thing because that waste my time call me at 8328834284

charlie J.
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No personnel to assists in unhooking trailers

Arturo A.
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Christopher W.
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rhonda C.
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ANGELICA S.
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MATTHEW G.
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LEGIA L.
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The air conditioner kept going on and off.

Bobby G.
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24 hour drop off process very easily understood and executed.

Dorothy P.
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They charged me a $25 dollar cleaning fee and said there was a cup in the cup holder and that there was glass all in the back that had to be cleaned when we cleaned out the glass in the their parking lot. It's not enough that I paid $381 to rent it one way but let's get $25 more dollars out of a 70 yr old senior citizen. Thanks Express self storage.

Christine D.
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Customer did not leave a comment.

Karyn T.
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Transmission needs attention. Jerky when put to drive and accelerated. A/C blower seemed to have some trouble, but once the truck began warming up, it did OK, but probably needs service.

David B.
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Customer did not leave a comment.

eric M.
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When I got there I was told, "We don't rent trailers here". Then they discussed seeing my reservation earlier, so I asked why they didn't call me. They said "It's not our job." I had to go to another location and rent a smaller unit that was available.

JOSE V.
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Customer did not leave a comment.

JUAN G.
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Jose V.
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The ladies here at this store are wonderful. Every time I have been in this store they have been very helpful, more helpful than U-hauls own customer service center. If I ever need a truck, this is where I will be coming from now on.

peter G.
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Front desk lady is very friendly!!

No reviews have been submitted for this location.

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