Customer Reviews for Express Wireless
(U-Haul Neighborhood Dealer)

51 reviews

462 Birchmount Rd Unit 28   Scarborough, ON M1K1N8

(647) 794-1765

Hours

  • Mon–Sun
    10:30 am–7:30 pm

Services at this Location:

Contact Us

(647) 794-1765

462 Birchmount Rd Unit 28
Scarborough, ON M1K1N8

Services at this Location:

Hours

  • Mon–Sun
    10:30 am–7:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Never answered their phone despite 10+ attempts Set up the return time incorrectly Did not close out rental on time (charged for extra day) Tech systems were not working

James A. 
Rating:
5.0

Thank You was Great Customer Services

Paulos S. 
Rating:
1.0

The guy at location put the wrong timings and unnecessary cleaning charges. Even customer care is worst, nobody ready to listen to facts.

Rakesh L. 
Rating:
2.0

Better customer service. Person at this location totally left me waiting in the midst of serving me to converse with someone he knows who came into store; shameful. Make sure vehicle is thoroughly cleaned out for next customers use. I filled vehicle with gas to a little over what I received it at. Why was my credit card charged an addition $18 plus? I obviously will not rent from Uhaul again nor will I recommend this company.

Sonia H. 
Rating:
5.0

I went into dealer's shop several times to ask questions and confirm procedures and all was as expected. Thanks for making the whole experience a good one.

jade C. 
Rating:
3.0

Worst experience of my life given I was moving to a new city. U-Haul moved my reservation from downtown Toronto to Scarborough, and on top of that the pick-up time was three hours later than I'd booked - it affected every single other vendor, rocketed my stress level, and almost threw all of my move off the chart. Would never rent from U-Haul again.

Bernice C. 
Rating:
5.0

Customer did not leave a comment.

Mahmud K. 
Rating:
3.0

Overcharged for fuel, truck cab not clean on pickup - lots of garbage on floor and under seats

Ross P. 
Rating:
5.0

Customer did not leave a comment.

CONAL T. 
Rating:
5.0

Superior customer service from the gentleman that provided us the key for rental on 10/18/22. Fast, friendly and efficient service inside the iClinic Repair Centre. I will definitely recommend this location to my family and friends nearby.

Kimberly L. 
Rating:
3.0

Customer did not leave a comment.

Fraser T. 
Rating:
3.0

Customer did not leave a comment.

William L. 
Rating:
3.0

The location was confusing and there was no proper addressing of the location and i had to waste almost 30 mins searching for the location

SonuSebastian V. 
Rating:
3.0

van smelt like smoke

Vern S. 
Rating:
4.0

Truck was smelling so bad.

Mofizur R. 
Rating:
4.0

Very friendly U Haul agent who helped us with the drop off. The site would not accept my shot of the dashboard and he recognized that we were tired at the end of a long day of driving and hard work so he took care of it.

Leo V. 
Rating:
5.0

Customer did not leave a comment.

Mauricio Q. 
Rating:
2.0

Do not allow people to reserve blankets and dollies if you're not going to provide them. Also, the location is very difficult to find.

Alisha S. 
Rating:
1.0

Signage for store is terrible. Took me 20 mins to find it. No follow up after I dropped off car. Had to call customer service to get my closing invoice. When I checked my U-Haul account the truck was still labelled as dispatched under my name 4 days later, after I had returned it.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

MANDIP G. 
Rating:
2.0

I booked the 24/7 pickup service, and the instructions told me to go to the location at 10AM. When I arrived at the location, I was told I had to wait until the venue opened at 10:30AM for hand delivery. This messed up my schedule and could have been disastrous if the time difference was greater. I did not get the service I paid for, and I will never use U-Haul again.

Fred M. 
Rating:
5.0

Customer did not leave a comment.

Carla Z. 
Rating:
1.0

The clerk clearly doesn't know how to do the job. He works very slowly and continually calls U-Haul customer service for guidance. The first time I picked up a van from this location, the clerk's bumbling cut into my rental time by 15 minutes. The second time, it took him 10 minutes on the phone with customer service before he could tell me that my van hadn't been returned by the previous customer, and that he didn't have another van to give me. It emerged that the previous van's return deadline had been over 3 hours earlier but it had never occurred to the clerk to call someone at U-Haul to secure another van for me, or to call me and tell me there was a problem. Then, with me standing at the counter needing a van at the time he was supposed to provide me with a van, the clerk didn't do anything to try and get me a van. Instead he made excuses about why this wasn't his fault, and advised me to call U-Haul customer service and get credit on my next rental. That's a completely unacceptable level of service. When I rent a van, I want a van, not excuses, and I want you to deal with any problems that arise, not tell me to deal with them myself. Your focus should be on providing the customer what your company promised him, and if you don't think that's your responsibility, you shouldn't be a U-Haul dealer.

Colin D. 
Rating:
2.0

My pickup time was 11:00 but the clerk's inefficiency meant that I didn't actually get my truck until 11:15.

Colin D. 
Rating:
5.0

Customer did not leave a comment.

Sterlin A. 
Rating:
4.0

Unable to return uHaul boxes as this is not a uHaul center. It is not clear where to park the uHaul vehicles too.

MARCUS T. 
Rating:
3.0

I would recommend it only because it was close. The vehicle was not clean to my liking. Friendly , proper working vehicle, quick service for sure, however I was not comfortable with the vehicle cleaning maintenance.

Dane C. 
Rating:
4.0

Customer did not leave a comment.

Bernie F. 
Rating:
5.0

Pepe is super friendly and very helpful!! He made the experience smooth and fun. The truck was fine, all good. But the real star of the day was Pepe! Thank you!

Emily S. 
Rating:
5.0

Customer did not leave a comment.

Pierre M. 
Rating:
5.0

The location had excellent customer service. They were very friendly and over the top accommodating. Would highly recommend.

Jagdeep G. 
Rating:
1.0

The location is such a scammers, they mentioned a over 100kms in the contract which I never drove even before I took the vehicle out and charged me for that. They need to be brought down and taken action against

Naveen Kumar A. 
Rating:
1.0

Customer did not leave a comment.

Paul W. 
Rating:
4.0

Very friendly customer service! Appreciated the efficiency in the pick up and drop off process.

JASONERNEST B. 
Rating:
5.0

Customer did not leave a comment.

silvestre J. 
Rating:
5.0

The rear tail lights

Garett G. 
Rating:
1.0

The trucks battery died even though we did not use any electrical equipment in the truck during unloading. at the destination and we had to wait on road for 2 hrs. This was my first time renting a uhaul truck and my experience was very bad. Would not recommend to anyone.

SURYA KIRAN K. 
Rating:
2.0

Provide some clue where in the plaza to park, parking spaces large enough for the trucks, and a clue where in the plaza the storefront is located.

Tristan R. 
Rating:
5.0

Customer did not leave a comment.

SHAYNEADEL K. 
Rating:
3.0

I have not received any kind of email confirmation receipt for the truck I rented and returned. I would have liked a receipt confirming the return and charges to my credit card. Sincerely, cyncee

CYNTHIA B. 
Rating:
4.0

Location is easy to access especially in our situation where we did a after hours drop off

Nino Angelo C. 
Rating:
1.0

I was charged 1.43 /mile instead of 0.4/mile . Location made a fool out of us and told us to return the truck to him instead of going to hamilton and then charged us almost $600 extra . If uhual doesnr solve this , we will not be paying for that .

MAYANK M. 
Rating:
1.0

They charge me $20 for gas so i dont know why they charge me

Mohammad C. 
Rating:
1.0

I have used another location for my u-Haul needs in the past but because the size of the vehicle I needed was not available, I was directed online to the Birchmount outlet. I was to pick up the van at 2:00. It did not arrive on site until 2:30 and was not cleaned prior to my use. Absolutely NO questions concerning COVID-19 were asked of me either online or in person. When I was told that the van was ready for me I asked if it had been cleaned and wiped down for possible COVID exposure. I was told that "we don't have any supplies for that". Eighteen months into the pandemic and no supplies were available? Not appropriate. To make matters worse, there were used tissues just under the passenger seat that were clearly visible from the driver's seat as soon as I entered the van. Also, there was no odometer reading, and no indication as to how to adjust the side mirrors. Although the van I had ordered had not been returned to the site until 30 minutes after the guaranteed pick-up time, there was a 10-foot van on site. I was told I could use it but would have to pay the additional fees for the larger size. It was not booked for the day. No remuneration was going to be granted for the inconvenience to me, even after having spoken to the manager and customer service. I have had nothing but positive experience with u-Haul at the Gerrard Street location in Toronto and am extremely disappointed with the service at this Birchmount outlet and "who cares" attitude.

Leslie L. 
Rating:
1.0

Office opened an hour later than advertised. Location's signage was also different from the name on the U-haul site - actual location sign is 'chatr mobile'. Employee was friendly and apologetic but it was still a pain in the ass. Ended up getting the van two hours later than planned due to wasted time trying to find the place and get help from U-haul customer service.

Simon B. 
Rating:
3.0

The location had nothing to do with the issue. The guy there was friendly and courteous. He did his best. The problem is the business of UHaul. Your site let me book a large truck and then when it would be too late for me to find a different company with the same size you called and changed my truck size by 10 feet. From a 26 to 15 foot, with only a week or so before my move, and after I had booked movers already. So now I have to make additional trips with my SUV and waste time, gas, mileage on my car, not have professional movers on hand and waste days driving since I'm moving to Ottawa from Toronto. It's insane how badly U-Haul works. My equipment was clean, but I also booked 2 dollys, and a utility dolly, and 48 blankets. I got a dolly and 16 blankets. And so I emailed about that and uhaul said to talk to the office at check in, they would fix it.

Arlene P. 
Rating:
3.0

The truck share app needs to be amended. I got half way through and it would not let me continue. When it finally did, I got right to the end and it said 'see retailer for key box code' The guy in the store was new and new nothing about it, Ended up texting support help in Arizona and finally got the keys. Took just over an hour in the sweltering Toronto heat.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Tracy G. 
Rating:
3.0

Location had nothing to do with it as the agent was excellent. It was the process through U-Haul that was awful. Took us 30 minutes to get the keys due to your website not giving us a code for the lock box. The online representative was not helpful and it was extremely frustrating. Please get an app that is helpful and creates a smooth user experiencing.

Patrik Z. 
Rating:
5.0

Customer did not leave a comment.

Margit B. 
Rating:
1.0

Customer did not leave a comment.

Calvin W. 
No reviews have been submitted for this location.

Additional Services at this Location

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