Customer Reviews for Exprezo 121
(U-Haul Neighborhood Dealer)

Rating:

1.0

Terrible customer service from the pick up place. He was rude and canceled my reservation when I was standing right there because I couldn't figure out how to get the truck. AND the key was stuck in the box. AND there was another lady standing there in tears because she couldn't figure out the return process and they wouldn't help her either.

Rating:

3.0

staff was great, truck had seat cover that did not stay in place plus had tire system message that hid milage. otherwise, truck was fine for a small moving job.

Rating:

4.0

That's all very good. Thanks

Rating:

4.0

No furniture dolly as advertised.

Rating:

5.0

Para mi fue un muy buen servicio gracias

Rating:

2.0

We had reserved a dolly. There was no dolly and the attendant did not speak English.

Rating:

4.0

Self pick up and drop off process on the app is really complicated and most important the app is not fast on processing and a lot of times it stops working so you have to start the process all over from the beginning Also the lock on the key box it has a really poor mechanism. Not smooth at all , took me 10 min to figure it out that i was not doing smth wrong , was just the lock itself requiring a lot of special techniques in order to work properly

Rating:

4.0

The driver's door had to be slammed just to close. The smell was terrible in the cab. The truck bed was very dirty - it hadn't even been swept out.

Rating:

3.0

the girl was happy but didn't know anything or speak english

Rating:

4.0

No issues with the business here but had major issues with the app and a long wait for contact back from U-Haul. I’ve used the app twice before seamlessly but entirely frustrating this time.

Rating:

3.0

Discovered the small truck did not have a ramp. The AC in this truck does not blow while in motion. It only blows when stopped. This is Florida. AC while especially moving is a must.

Rating:

2.0

No one came to help me. I tried to speck to someone about the mileage charge. Seeing that they wanted me to drop it off further then my closes location. he just said to contact UHAUL.

Rating:

3.0

The Uhaul had a check engine light and the AC did not work. Definitely needed maintenance.

Rating:

3.0

A/C worked for about 5 minutes and it was in the 90’s. Truck check engine light was on the entire time and when I asked about it , I was told it’s always on and not to worry. Can of the truck was filthy and looked like it has never been cleaned. Windshield was so filthy I could barely see out of it and had to stop and clean it because the wipers made it worse. These trucks definitely need to be updated and better maintained. The truck served its purpose however it was far from clean or maintained.

Rating:

5.0

Everything was perfect.

Rating:

4.0

Process was pretty straight forward though they were low on some of the auxiliary supplies (furniture cart, moving pads, etc.). Interior of the truck was free of debris but needed a good wipe down. Perfect for what we needed though which was an in town move.

Rating:

1.0

When I dropped off the uhaul I was told the person that handles drop offs is not there and my receipt will be emailed to me in 2 hours . I did not want to wait two hours for this person to come in so I left. Later I was charged $22 extra after returning my rental. I filled the gas past what I picked it up at. When I tried to call the drop off location no one would answer. I do not understand why I was charged an extra fee.

Rating:

5.0

Thank you very much for understanding me at least we both satisfied. Have a good time.

Rating:

5.0

The service was excellent and your staff explained everything perfectly. I would gladly rent from this location again.

Rating:

3.0

The cabin of the truck smelled like smoke; it was disgusting for my son and I to be in for the time we rented it. We smelled gross after we sat in it for the rental period.

Rating:

1.0

This was not my requested location. Do not change locations on a customer without an obvious email telling them of the change

Rating:

3.0

This location was ok. The only issue was with the original pick up site, that they changed it on me and was 30 miles difeent at .79 a mile adds up.

Rating:

1.0

Have moving blankets / pads available. We requested 6 pads for $5 at the time of the reservation but upon arrival, found out there weren't any. We had to go 6 miles out of the way to Home Depot to buy something to protect the furniture which cut into our 4-hour window. The total for that is $48.82. This was after Hurricane Ian so this "side venture" took MUCH LONGER than it would normally. We picked up the truck with 7/8 of a tank, we filled it back up to 7/8 to return it. The truck was parked on a deep angle and reads just under 7/8 of a tank and we are charged $19 (equaling 4 gallons). According to the agreement, it is $4.75 / gallon to refuel. When calling the location to question, the worker refused to or couldn't understand what we were trying to say or ask. Very disappointing to say the least. Not only did they not have the items we requested, they also tried to charge us for something that they shouldn't have.

Rating:

5.0

Good services, this conpany hel me to may moving

Rating:

5.0

Good service

Rating:

4.0

PODER CAMBIAR LA DIRECCIÓN DE ENTREGA

Rating:

1.0

Post a sign outside the store that Uhaul is located inside to store and Uhaul store hours.

Rating:

5.0

The young man who served me at the Exprezo 121 location provided the best service I've ever received at a Uhaul. He was polite, clear and efficient!! Would definitely recommend this location to rent a Uhaul!! Mike

Rating:

5.0

So professional

Rating:

5.0

Excelente 👌

Rating:

3.0

We paid a lot of money for this truck plus had to put air in front right tire everyday because tire was soft.not happy about this and cost outrages

Rating:

3.0

Woman behind the counter was very friendly but had no idea how to operate the U-Haul service. The truck was dirty and full of ants and had a horrible smell to it.

Rating:

4.0

The first representative was unaware of the online check in process, thankfully the manager showed up and got us on our way with the key.

Rating:

5.0

the staff was so helpful.

Rating:

3.0

I extended for one day and was charged for two days since I brought the truck back about 2 hours after the original rental time. This was never explained and I feel that charging for one complete day when it was back before 10 am is completely out of line. Never again.

Rating:

2.0

I was notified the day before that my location was changed. Once I arrived they did not have the dolly I had paid for and requested, and only had 3 pads instead of the 6 I ordered. The truck was dirty inside. I was stuck needing the truck this day and time and could not at this time back out. Very disappointed in Uhauls service.

Rating:

5.0

friendly staff

Rating:

5.0

The clerk was extremely helpful and courteous

Rating:

1.0

We rented a truck for the day and the driver cabin was infested with bugs! And I mean extremely infested! They were crawling all over the cabin doors and roof and we didn’t realize it until we were already at our destination. The cabin was completely disgusting and this bug problem needs to be addressed.