Customer Reviews for Extra Closet Clearwater

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Extra Closet Clearwater

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karyn v. on

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Thomas K. on

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No call back with location to pick up was received. Pick up location was not where I ordered it from. I had to call to find out where it was. The tank was not full as indicated. The location people where I picked it up were very nice.

TANISIA E. on

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Very nice establishment and management

STEPHEN E. on

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Very upset. We were affected by Hurricane Irma, living in the Tampa area. Last Saturday at around 10:30 I rented a truck to move a fridge from a friend, mine was a wreck. The guy at the U-Haul place said that if I returned it after 2 PM when he closed that I could leave the keys in the slot. I was done with my move, and since I figured I had some time with the truck, I used the truck to help my neighbors haul away dead tree trunks and branches which were clogging our street. Later on that afternoon, I returned the truck. I did the online check-in, and found to my surprise that I was being charged DOUBLE everything. That means double truck rental, dolly and insurance. When I got home I did an online chat and the guys said sorry, he couldn't help. to call the place where I rented. Which I did today. Nice guy, he said that going online meant that it was in the hands of U-Haul, he couldn't change it. I should have seen this coming, and read the fine print, should of understood that U-Haul no longer rents by the day, they rent by the hour. I don't know, maybe if I hadn't been so wiped out camping with no power for the last week and dealing with the devastation of this event I would have been smarter. But good news, we have another hurricane coming, and this time I'l be smarter and make sure I rent someplace else.

Dino M. on

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john v. on

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the trailer was old, rusted, and towed like pulling a sled. they didn't help me connect or show me how to connect the trailer they didn't check brake light or turn signals. and I reserved this trailer, he told me that I was lucky this trail was here because it was suppose go to Miami as a one way but the guy brought it back. so if he didn't make a mistake and bring the trailer back I wouldn't have had a trailer. he say its ok because he would have called me on Friday morning and told me I didn't have a trailer. which would have total screwed up my plans. so thanks for renting me a piece of junk and telling me how lucky I am.

Jason C. on

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I reserved my u-haul 3 weeks and 1 day prior to my move. My preferred pick-up location. Was ignored. When I called corporate office to complain the first lady I talked to hung up on me when I asked to speak to a supervisor. I called back and talked to a supervisor and I felt that she completely blew me off. I am VERY unhappy with this company and I will NEVER rent from u-haul again. Even if they are cheaper than anyone. If I'm paying that much to rent a truck and trailer I BETTER be able to pick it up where I chose to pick it up when I made my reservation.

Kevin B. on

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Nathanael B. on

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I was up charged again from my original quote, I will no longer use uhaul

Harry b. on

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EILEEN C. on

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Rental was quick and easy , truck clean and had the dolly I requested alread inside. Drop off after hours was very convenient for me and the credit from unused miles quickly taken care off! Thank you!

Allison L. on

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RHONDA D. on

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Great customer service!! Would rent from this location again.

Ian R. on

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Keith A. on

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Exceptional customer service!

LEGNALY V. on

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Keith P. on

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Connie S. on

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kenneth s. on

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Nothing

Teresa F. on

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Great customer service.

Jarrett D. on

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Mabel S. on

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John is so amazing. I am happy to see he is back. He helped up quickly as always.

MABEL S. on

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Kenneth R. on

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Awesome staff. Great experience.

Stephanie C. on

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Was given the wrong pick up location

MABEL S. on

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We are always provided a 5 star experience in this establishment!

Alan J. on

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JOHN G. on

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MABEL S. on

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MABEL S. on

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MABEL S. on

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DIANE N. on

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Nothing! Was unable to drop off the auto transporter there due to lack of space but was given great directions by Josh to take it to the nearest uhaul dealer that could unload it. Josh was extremely d helpful when it came to finding storage available the day we arrived (thought my place would be ready and it wasn't) Josh even gave me the name and number of someone who can reload and move the stuff when I'm ready!

MICHAEL F. on

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Excellent service, friendly and helpful. Clean vehicles

KENNETH A. on

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staff is very helpful. I checked another u haul dealer and he acted like I was wasting his time. This will be MY dealer from now on.

Mabel S. on

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John is so efficient an quick. Love working with him.

MIKE M. on

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Dianne Y. on

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JUDITH A. E. on

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Mabel S. on

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Love this place for renting the uhual trucks

DAVID S. on

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Did not like that drop off location had NO SURVILANCE CAMERAS..NOT GOOD IF DROPPING OFF AFTER HOURS

Mark j. on

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Mabel S. on

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KENNETH H. on

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Excellent service

william d. on

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Denise K. on

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Dash lights didn't work on the truck. Agent Joshua handled the situation to my satisfaction. I will definitely rent from this location again.

David E. on

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We reserved our truck online and received a confirmation for our desired location. We made our other connections to get help with the moving of materials on a date and time. We received text msg the nite before our pickup. It said our reserved truck was about 3 miles further away which cost us more money and we had to notify our help of the change. We complained and got no satisfaction. Trucks are okay and the customer service sucks.

Chad L. on

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Box truck had bad vibrations and bad brakes which made driving dangerous....I had to use all side streets which cost me twice as much money.....I will not use uhaul again

RAYMOND W. on

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Mabel S. on

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#1 facility in all of FLORIDA! Maybe the world!

Sam a. on

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