Customer Reviews for Extra Closet Clearwater
(U-Haul Neighborhood Dealer)

367 reviews

2080 Palmetto St   Clearwater, FL 33765
(Between Hercules and Belcher near the private airport)

Location Hours

  • Mon-Wed: 8:30 am - 4 pm
  • Thur-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 9/26/2022: Closed

Services at this Location:

Contact Us

2080 Palmetto St
Clearwater, FL 33765
(Between Hercules and Belcher near the private airport)

Services at this Location:

Location Hours

  • Mon-Wed: 8:30 am - 4 pm
  • Thur-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 9/26/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
1.0

The gentleman who rented me the truck was pleasant. My issue is with the condition of the truck. The truck was dirty...actual dirt which I had to sweep before placing my belongings in it. The truck needs servicing...wheel alignment is off, the truck sputters while driving and the brakes squeak. This location needs workers to prep and maintain the trucks or possibly partner with a nearby facility that has the space and crew.

Nicole S. 
Rating:
5.0

Easy in , easy out … how it should be ! First location we went to had us waiting for over 30 minutes only for them to tell us they didn't have the size we needed … I recommend this location for sure!

Vinny M. 
Rating:
5.0

Customer did not leave a comment.

Glenn C. 
Rating:
5.0

Top notch location with excellent customer service. Thank you!

Alan P. 
Rating:
5.0

the gentleman(David) who waited on me was not only knowledgable but he was extremely helpful and pleasant. Thank you for having as a part of your company. I will be back.

Pat O. 
Rating:
5.0

Exelente

Diego C. 
Rating:
4.0

We only received 7 furniture blankets when we were expecting 12 for $10. There were some tense moments at the beginning of our rental when it appeared our truck was somewhere else, other than the location we had selected. This may have been due to our failure to see an update on the change (though we could not find one). But it made the owner of the U-Haul franchise where we picked up the truck very angry as he talked about "political s***." We assume this is par for the course with the U-Haul system of official stores and private franchises. It sounded like the official store was in the habit of taking business away from franchises. We worked through it pretty quickly. Just made us anxious at first.

Larry J. 
Rating:
5.0

Very friendly

sean C. 
Rating:
5.0

I have been unable to see the receipt on UHauls website. Have tried about 20 times. Even tried to log in on the site and it doesn't allow me in as it said it sent the receipt to me.. Not this locations problem is my guess but still frustrating that I can't see what my final charges were..

James F. 
Rating:
5.0

Customer did not leave a comment.

Philip K. 
Rating:
5.0

Dave & Brett was very friendly and helpful. I will be using U-Haul again in the future.

Mary H. 
Rating:
4.0

Customer did not leave a comment.

Dillon Q. 
Rating:
5.0

Customer did not leave a comment.

JohnRussell J. 
Rating:
5.0

Customer did not leave a comment.

Keirsten B. 
Rating:
1.0

This place was horrid, the employee was rude as hell and it's situated in a way you can't turn around with a trailer. Hope your reverse trailer skills are good. I pulled up and waited for an employee, after 30 minutes no one came so I took the trailer over by all the other trailers and started the self checkout process then once I am done in the pouring rain a guy finally came out and told me I couldn't put it there it had to go on a concrete pad that didn't even exist on the other side of the property then just went inside never to be seen again. Absolutely ridiculous I was tempted to back it up to his main door and trap him inside for being such a prick and running a trailer rental service on a property hardly even good enough to park a car on let alone flip a trailer around

Charles B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Dave, the gentleman working here, was my only positive experience with my entire move. I originally reserved the truck right up the street from my apartment, because i knew i had to move by myself. uhaul advised me, less than 24 hours before pickup, that i had to go 20 miles away to get the truck. When i called customer service to plead my case, she hung up on me. Unacceptable. I. Will. NEVER. USE. THIS. COMPANY. EVER. AGAIN.

Donna L. 
Rating:
5.0

The gentleman working in the office was super outgoing and friendly personable and helpful, I will definitely recommend this location to everyone I know

Michele R. 
Rating:
3.0

Notify of mileage fee before rental. $0.99 per mile is a high fee and we would have liked to check rates with other companies. Likely won't use u-haul in the future.

Paul J. 
Rating:
5.0

The truck i had was doing a lot of jerking when you get close to 40 MPH

Eric R. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
1.0

Tried to contact location repeatedly and never answered the phone. Always got stuck in an automated menu that would loop when you pressed a key instead of continuing. Truck floor was kinda gross.

Stephen B. 
Rating:
4.0

Customer did not leave a comment.

Larry J. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL S. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
4.0

Very nice gentleman and everything went smooth

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Pete G. 
Rating:
5.0

This guy was amazing. A great person to work with and a great attitude and fantastic service. Blue diamond!! Thanks!

Marc B. 
Rating:
5.0

Tough to suggest how to improve because I have rented twice from this location. The one thing I would really like to say that the person at the front desk. I know him as Dave. He is a very kind person, super personable, knowledgeable and reasonable. I have rented U-Haul's in California and Dave, in my book, is a star. It was a pleasure working with him.

Nicholas S. 
Rating:
5.0

No need to make things better they were great people to deal with

Brian S. 
Rating:
5.0

Quick and easy!

DAN B. 
Rating:
5.0

I originally had reserved a rental truck from Croun U-Haul rental on Betty Ln. in Clearwater. When I arrived at that location no one was there and I was unable to pick up my rental. I had to call and wait online at least 10 minutes two different times to speak with someone. U-Haul company that stood me up should be canceled from renting any U-Haul's from this point forward. The above location where I did get my rental did a fine job.

Michael R. 
Rating:
4.0

The air conditioner the truck not working and the light motor

Eric M. 
Rating:
5.0

Everything was great and Dave is really a treasure!!

Cathy N. 
Rating:
3.0

Customer did not leave a comment.

ALAN L. 
Rating:
5.0

Customer did not leave a comment.

Marc T. 
Rating:
5.0

Person working there was fine. Everything at site was fine. I ordered a 4' x 7' open trailer bc I needed that size no larger and what I got from the site was a 5'x8' trailer hearing they don't carry the smaller size after I returned it shortly after driving away with it. I tried to back trailer into a narrow barely over 4' wide space to realize trailer was too large and see they gave me larger trailer. Checking my email to confirm I ordered the 4'x7 foot trailer I see they offered me what Uhaul called an upgrade. Its the smaller size that matter to me, not the "upgrade" larger trailer. I had to drop that trailer off and go elsewhere to get the size I needed. I was not offered a refund although I barely left the facility. I had to get work done, so no need delaying what didn't work out. The website should tell you when placing orders that the size you want is not available so I could have gone elsewhere. It allowed me to book the smaller size even though site didn't have it.

Robert S. 
Rating:
5.0

All was good we will be back when we need equipment to move merchandise

kelly E. 
Rating:
5.0

Excellent, friendly but professional service.

Gualberto P. 
Rating:
5.0

Customer did not leave a comment.

Shirley S. 
Rating:
5.0

Customer did not leave a comment.

Anita D. 
Rating:
5.0

Great customer service! Good availability of vehicles. Great price.

Tina C. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer service was competent and friendly. Can was great except someone had smoked in it. Maybe you could get a smoke detection device that detects and charges people an extra penalty fee if smoking has occurred in the car. Wouldn't that be cool!

ursula S. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Dave does first rate job...he is Mr.

David W. 
Rating:
4.0

The cargo van was dirty and smelled like someone had been smoking in it. Upon pick up there was sand all in the cab and the cargo area. I did tidy the cab and back but did not clean out the sand as that was the condition it was picked up in. The process was very convenient and smooth.

Stephen M. 
Rating:
3.0

Customer did not leave a comment.

Victoria N. 
Rating:
5.0

Dave was friendly and professional. I misplaced my phone with my reservation info but he cheerfully pulled up the confirmation info on the computer hooked me up with an auto transporter and I was off in a flash.5stars.

Dennis S. 
Rating:
5.0

Everything was great...seamless and efficient!

Lori N. 
Rating:
5.0

Very nice and helpful 👍 staff! Dave & Brett thanks! Everything on time and complete. Will use there services again and highly recommend!

Robert E. 
Rating:
5.0

This was my first time U-Haul experience. My contact was such a pleasure to work with; was so accommodating and thoughtful. Giving me suggestions and tips on how to make my journey back North (Delaware) a much better one! And it was! Need more individuals like him w/the kind of attitude and interest for the consumer! He's definitely a Keeper!!

Delia W. 
Rating:
5.0

Customer did not leave a comment.

Cassidy B. 
Rating:
4.0

Assist with trailer hookup.

Gerald I. 
Rating:
5.0

Customer did not leave a comment.

Shelia O. 
Rating:
3.0

Customer did not leave a comment.

Greg A. 
Rating:
4.0

Customer did not leave a comment.

Breanna M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
4.0

Easy to use...moderate pricing.

James M. 
Rating:
5.0

Good costumedservices

ROSA D. 
Rating:
5.0

Customer did not leave a comment.

artur B. 
Rating:
5.0

Wonderful experience! The gentleman at the rental facility was helpful, knowledgeable, extremely efficient and very professional. He made the rental experience a joy from beginning to end. Would definitely recommend him and this facility to anyone looking to rental from U-Haul.

Peter D. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

Customer did not leave a comment.

EMRIK H. 
Rating:
4.0

Quick drop off.

Dennis F. 
Rating:
5.0

Mr. Dave is very professional, kind and courteous! I miss Mr. John dearly who is resting with our load and savior. I've use Extra Closet for many years now. Blessings!

Edna C. 
Rating:
5.0

They were very helpful in getting me the right truck for the job

Raul S. 
Rating:
5.0

The gentleman who helped with the rental process was so wonderful!

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

Fran Y. 
Rating:
5.0

Everything was easy and simple. easy pick-up and fast drop off! It was perfect. The van was clean and well maintained and worked perfectly for what we needed to do!

John B. 
Rating:
3.0

1- The checkin by phone takes way longer than i expected which ate in to the time I allotted for my project. If some things could be done before the actual pick up. 2- The car had 2 low tire warnings. I had to take time out of my project timeframe to go and fill the tire.

Raul S. 
Rating:
5.0

Customer did not leave a comment.

Bruno B. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

great customer service

RICHARD T. 
Rating:
1.0

Customer did not leave a comment.

Jacques S. 
Rating:
3.0

This location should not be used as a drop off for trailers. Only one person and it was extremely difficult to remove the trailer from my truck.

Hope H. 
Rating:
5.0

Customer did not leave a comment.

Komal R. 
Rating:
4.0

When a customer reserves a truck months ahead of time they expect the truck to be at the store that they chose for convince not have to go to 3 stores to get a truck and deal with the extremely rude dark haired lady behind the counter at the Seminole store Next time I"m going to Penske

Carey M. 
Rating:
5.0

Customer did not leave a comment.

Orlyn O. 
Rating:
5.0

Customer did not leave a comment.

AMANDA L. 
Rating:
4.0

Only issue is ants in drivers door.

Stephanie K. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
3.0

Van was dirty inside. And it smells so bad. O hope someone going to clean.

Fili0 Z. 
Rating:
3.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

The guy there was very helpful and I was able to get the van I needed fast.

Nicholas V. 
Rating:
3.0

Dropped off after hours

Mike N. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Nothing?? The man that helped me went above and beyond. He even cane outside to help me asjust rhe windows. He was - Kind,Very Courtesy, Professional & Knowledgable. Great asset to your company!

Tracy H. 
Rating:
4.0

Very polite and helpful at this location.

Joyce K. 
Rating:
5.0

Everything went well for me at this location. The gentleman who took care of me was very kind and efficient.

Kristin B. 
Rating:
5.0

Customer did not leave a comment.

george K. 
Rating:
3.0

The 26' truck was clean and easy to find. The app very easy to use. The truck was old, very loud because the exhaust was busted. Full blast outside and inside. My ears hurt after 30 minutes in it. Seriously loud. The breaks were very low. Engine in bad condition.

Jorge V. 
Rating:
5.0

Customer did not leave a comment.

shantay B. 
Rating:
5.0

Customer did not leave a comment.

Raymond H. 
Rating:
5.0

dave provided great service!

Chris R. 
Rating:
5.0

Customer did not leave a comment.

thomas B. 
Rating:
4.0

Have items available for sale like straps and furniture pads.

Kaylin A. 
No reviews have been submitted for this location.

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