My original reservation was canceled when I arrived at the Sunset Point locxation located at 23917 US HWY 19 N in CLEARWATER. I even called uhaul and asked what time do they close as I was running late at 6:15ish and was told when I arrived that it cancelled at 5:15pm with no phone call to me out of courtesy. I would think the store would call to ask if it was still needed, nope. Even when I arrived I was told not professionally it's been canceled and nothing else was done to accommodate me. With a blank stare not knowing what to do at that time at night I just went to my car and called I uhaul. Made another reservation that I had ti drive out of my way to to pick up 24/7 share uhaul. Even that was a mess because the app would not accept my photos and it timed out which I had to call again and be transferred after being on hold and now I am two hours into no uhaul. I also wants able to move anything into storage unit bc it only open from 7am -10pm which forced me into even more money to rent for a second evening. Also I was told there was code sent to me to get into the climate controlled facility and I could not nor was it ever sent after speaking to uhaul on many occasions asking how the heck am I supposed to get into the unit once I am packed to empty truck to get it returned. I even opened a customer action file and no manager ever called me as I call led in several times waiting to be told "my managers said he is currently business but has been emailed my info and will call back" . I feel the second night rental should be reversed all charges. Horrible communication and experience was inconvenience full circle .April S.
Value Store It Seville LLC
(U-Haul Neighborhood Dealer)
Clearwater, FL 33764
- Mon–Sat9 am–6 pm
- Sunday10 am–2 pm
Special Operating Hours
- 4/9/2023: Closed
Services at this Location:
One-Way and In-Town® Rentals in Clearwater, FL 33764
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- 5.0 Average Customer Rating
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Keep being friendly and ahead of the curve. Wonderful experience!!!Samuel W.
Paula and Jorge were awesome!Jennifer A.
The rep at Sunset and Us 19 location was so rude and unhelpful. I will never go back to this location.nagy A.
Paula was amazingTimothy C.