My original reservation was canceled when I arrived at the Sunset Point locxation located at 23917 US HWY 19 N in CLEARWATER. I even called uhaul and asked what time do they close as I was running late at 6:15ish and was told when I arrived that it cancelled at 5:15pm with no phone call to me out of courtesy. I would think the store would call to ask if it was still needed, nope. Even when I arrived I was told not professionally it's been canceled and nothing else was done to accommodate me. With a blank stare not knowing what to do at that time at night I just went to my car and called I uhaul. Made another reservation that I had ti drive out of my way to to pick up 24/7 share uhaul. Even that was a mess because the app would not accept my photos and it timed out which I had to call again and be transferred after being on hold and now I am two hours into no uhaul. I also wants able to move anything into storage unit bc it only open from 7am -10pm which forced me into even more money to rent for a second evening. Also I was told there was code sent to me to get into the climate controlled facility and I could not nor was it ever sent after speaking to uhaul on many occasions asking how the heck am I supposed to get into the unit once I am packed to empty truck to get it returned. I even opened a customer action file and no manager ever called me as I call led in several times waiting to be told "my managers said he is currently business but has been emailed my info and will call back" . I feel the second night rental should be reversed all charges. Horrible communication and experience was inconvenience full circle .
April S.
Value Store It Seville LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Clearwater, FL 33764
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 5.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Keep being friendly and ahead of the curve. Wonderful experience!!!
Samuel W.Paula and Jorge were awesome!
Jennifer A.The rep at Sunset and Us 19 location was so rude and unhelpful. I will never go back to this location.
nagy A.Paula was amazing
Timothy C.