Still waiting for a credit claimed to my debit card of $10.26 for an overcharge of price per mile on the additional ran miles. Charged .99 cents when should have been .80 cents, the rate original charged on 2/29/24!
Jose Ortiz
Value Store It Seville LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Clearwater, FL 33764
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Your app/online reservation is a joke! O reserved the truck to be picked up at 3pm. I didn't actually get the code to key lockbox until almost 7pm! The app kept telling me they couldn't verify my location, yet I was sitting in the parking lot where the truck was! After 3 1/2 hours I was finally able to talk to a live person who could help me! I had to leave the app and log in to UHaul.com, was then able to send my picture and my driver's license, but was still not able to get the code for the lockbox! The lady finally gave me the code over the phone! After almost 4 hours I was finally able to get the key to the truck! In the time it took to get the truck, I could have been done moving what I had to move! Your system is TERRIBLY FLAWED! I will never use your system again! If I Ever use UHaul again, it would Only be in person! I believe I should be reimbursed for the rental fees for all the hassle I had to go through Just to pickup the truck!
Bruce FittingDespite having locations settings turned on for both the app and the web version, the mobile check in process to pick up the truck before office hours kept failing. It would not accept scans of the location barcode or let me move through the process. It took so long that it incurred another additional charge at a secondary uhaul location in order to have equipment long enough to move my items. I had to return this truck by 11:30 so I had to cut my usage short because of the faulty mobile process and purchase more rental equipment to finish the job. I'm so upset that this cost me more money when it shouldn't have.
Jeanna BowenShe was very nice
David KuperThe employee (Paula) was very polite and made the process very simple.
Christopher Lyons