Customer Reviews for Extra Closet Storage St Pete

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Extra Closet Storage St Pete

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BETTE O. on

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The Anvil location gets 5 stars. Great customer service.

Johleen S. on

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Customer did not leave a comment.

Charles C. on

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I will 100% never rent a truck from U-Haul again. When trying to drop off the truck I was told the location was full I had to drive the truck on moving day which is already stressful enough to three different locations and then call the one 800 U-Haul number to get assistance in with where to return the equipment. I was spoken down to one of the representatives told me, “they have no room For the fucking truck” worst rental experience period! Budget will have my business moving forward.

kimberly C. on

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No mention from the very nice man that I needed to log in to drop off when he took me outside and showed me drop box. Then, no matter what I did the location would not work to check in. I had 30 minutes to get to the airport, had to call, and after telling her I am putting keys in drop she then asked me to go and take a picture of dashboard...ummm….the truck is locked.

Lynda K. on

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Need help with my loading and Ed lined up an amazing man Joey. This is what I call above and beyond. I also rented 2 units from them. Great service great everything. Never met anyone as great as Ed. Thank you.

jeannie C. on

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My mother recently passed and we need to clean out her house. The representative at Uhaul was so helpful and considerate. I high recommend this vendor.

Thomas M. on

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Easy pick up and drop off, billing was correct and fair

Amanda H. on

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Customer did not leave a comment.

Robert G. on

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Keep doing what your doing.

Larry P. on

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Ed was great. Came down on his day off Sunday to help. Talked to Brett on Monday good person too all in all excellent

lance J. on

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Ed was wonderful thank you Ed

Mohamed F. on

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Awesome service and very convenient...

JOE M. on

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I have known Eddie over 10 years at the storage place. Needed a one way u-haul and he fixed me up. My experience with ed has been above and beyond expect ions. Please if you can clone him fir

Vicki W. on

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I had picked this location because I had dropped off a truck there before since it was close to my house. For some reason, the return location was changed and I had to call to change it back!

Bruce G. on

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return to the fuel return policy where the trucks come with a full tank and you return with a full tank... anything else is bullshit!!!

KEVIN W. on

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There was an issue with the scheduling of the truck and change in drop off by U-Haul Corporate, but the guys at this location were awesome and they helped fix everything for us. I would definitely use this location again.

Eric B. on

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Patrick S. on

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Overall was absolutely unacceptable. Very unsafe truck. Social media is gonna love this rant.

Amanda T. on

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Ed was a amazing caring person. I feel blessed to have meet him. Very sweet genuine man. He helped us more than we can explain. He made this move less stressful for sure. I had a mileage issues. We thought we put in enough miles. Turns out we needed to another load. I called and he helped! I can not thank this man enough for helping us out! My kids my mom and I are extremely grateful! He is one employee that i would definitely be grateful to have at my company!

Thomas M. on

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RONALD L. on

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Yevgeniy E. on

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Elba S U. on

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Edward R. on

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All great. Not much could get better

Jennifer R. on

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Bart W. on

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Candace over the phone was EXTREMELY helpful AND courteous, and so was Bret inside.

Shelly R. on

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rolanado M. on

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DEBBIE M. on

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You can have your telephone people know what their doing.I spent 3 out off 6 hrs.dealing with complications because the right hand didn't know what the left hand was doing. It was very stressful

Edward P. on

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Awesome customer service experience! Checking out and returning it, I had two different employees and they were both absolutely wonderful people!

Gene W. on

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The owner on Anvil Street was great. The Truck was tired and should be sold. My problem is that I RESERVED a truck at a preferred location just minute from where I needed to be, only to find out when I get there that I have to go the Anvil Street to get the truck. When I quizzed the owner at 66th street location I am told well we didn't have any trucks. So Uhaul inconveniences me , instead of Uhaul excelling in customer service. Also of note the truck had less than half a tank of gas, just one more unplanned stop in the day (to get gas). I will avoid Uhaul next time.

Kim J. on

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This guy is great! I highly recommend this outlet. Very personal.

Porcelain P. on

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This was the best experience I’ve ever had with U-Haul by far. Ed is one of the nicest people you will ever meet and very patient. Whenever I need an Uhaul this is the location I’ll be coming back to every time.

patrick M. on

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Everything was perfect from start to finish and Ed Brownnell was the perfect representative.

jenelle I. on

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Customer did not leave a comment.

Celinna M. on

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Ed rented it to me, Brett took it back. Both excellent at there jobs and customer relations. Will definitely us this u-haul co again. And am moving in next moth for storage.

Tamara B. on

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Cindy P. on

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The gentleman I talked to was very polite, took care of business and looked like Santa. I will recommend him for both u-haul and storage.

Sonia A. on

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I received the truck with 3/8 gas and returned it with 3/4 of a tank, accidentally filling it too much. It would be great if you had a way to return the $ for the gas

KRISTA M. on

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Gentleman (name?) was very friendly, and helped us immediately. We were in and out in 5 minutes. Will rent from him/this location, again.

bryan W. on

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Ed was very professional and courteous

Dorothy S. on

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Jeffrey F. on

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I would recommend the location. The service was great and we had a very nice and friendly experience. However, I would say that you aren't asking the right questions. I think its crazy that U-Haul as a company is allowed to advertise $19.95 a day or $29.95 a day when you don't get a single free mile included in that price. If you are only able or willing to pay the $19.95 +tax, what exactly could you accomplish with the equipment rented? Nothing! Which probably explains why the last 2 U-Hauls I've rented have not had a full tank of gas. I know you only have to bring it back at the level it was at which I did and that was fine for me. BUT why not just have them all full when rented so you don't have to guess when you are refilling? So to truly answer your survey, the location was great, especially compared to my previous experience. But I don't think the price is right.

Karl K. on

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Ron D. on

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Chu T. on

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EXCELLENT Customer Service. I really like this place

Anton T. on

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The owner/manager of this location was outstanding and EXTREMELY cool and friendly! 10 stars for him. YOUR website and customer service for your app is absolute crap though...I was on hold for 2 hours trying to return the keys...however, your representative was extremely polite and had a sense of humor, thus lowering my blood pressure. Y'all seriously need to improve your app! 10 stars for the location, zero stars for the app. Anton Turek

joseph A. on

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Super convenient,great staff,I highly recommend this company!

larry P. on

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Kathryn C. on

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ELIZABETH P. on

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Ed was wonderful. We needed to rent a truck to move some furniture last-minute because the moving company we had originally contacted fell through. Not only did he have something available, but in the 15 minutes it took us to get there, he had it all set up for us. We will definitely use this location any time we need to rent a truck again in the future!

Mike B. on

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Mr. Ed Brownell was jovial, informative, and inviting. He made the transition to our new location smooth and effortless. Truly a wonderful employee!

louis T. on

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The person working there that day was very pleasant and helpful

jean page P. on

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Only complaint is the cab leaked during strong rain. Otherwise, it was perfect and we were very satisfied!

Anne K. on

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I’ve used u-haul several times, but never treated as nicely as Ed at extra closet treated me. He went well above and beyond my expectations. Thank you Ed very much.

Tony H. on

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The U Haul customer service gentleman Ed, provided excellent customer service and we are greatful for the help and support during our moving transition. Thank you Ed, Tony and Shirin Harrison

JOHN P. on

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Ed was Great

gloria O. on

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Jose D. on

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Mike D. on

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Greater assortment of trucks, pick up or vans maybe?

sharon A. on

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Bill H. on

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Nothing, excellent service. Thank you ed for all your help

ELIZABETH T. on

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This was the least stressful UHaul rental. Ed with Extra Strorage Space went ABOVE and BEYOND! I will never rent a truck elsewhere!

Dennis B. on

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The manager, Ed, was extremely friendly and helpful. We could not have had a better experience.

Sherri K. on

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Clone Johnny and Ed

Grady H. on

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What a complete difference in locations, between Bayard New & Used Tires and Extra Closet Storage - St. Pete. Ed Brownell handled my check in efficiently and without any hassle. The facility is clean and obviously very organized. Excellent job, Ed! I'll be back to rent another U-Haul from Extra Closet Storage - St. Pete when life calls for it!

james M. on

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Customer did not leave a comment.

Chris M. on

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Ed with the xtrra closet is a great guy. Exceeded expectations.

Joseph M. on

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Great service and a very clean and new rental truck. I will definitely go back to Extra Closet Storage St Pete the next time I need to rent a truck.

Chris- Laurie T. on

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See Ed Great guy!

anita D. on

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No improvements needed. Moving is stressfull and everyone at Extra Closet made renting the uhaul to renting a storage unit easy. They are extremely friendly and helpfull. I will always recommend them to anyone who needs their services. Thank you so much to everyone who works at Extra Closet.

alan C. on

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I return my truck to this location after 12 Am I have the truck and I unloaded and a U-Haul storage and I dropped the material off and my customers house in the ramp sat on her front porch when it was extended I return the truck and I had a $26 charge for a dirty truck I called to ask about it and the guy was ovulate obviously frustrated and said if I had to call them at 8:30 that it would've been a different outcome that you know I got the complaint that he doesn't make any money you know if were taking trucks and blah blah blah you know I hurt a lot more than I should of and more than I care to I think the $26 charge was unjust and I'd like somebody to contact May Alan Creson 727-243-8439 thank you

EDWARD H. on

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Definitely first class.

Grady H. on

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Superior service provided by Ed Brownell made my U-Haul drop off extremely simple. I would highly recommend Ed Brownell and his U-Haul business to all my co-workers, friends and family.

benjamin S. on

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You should clone Ed Brownell's charming personality and make it mandatory for all your locations to be familiar with his cheerful upbeat style. Just to hear him talk has to make you smile.

Maureen G. on

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Ed and Johnny are always great. The Best

James C. on

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Very nice people

oscar E. on

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Customer did not leave a comment.

Sergio E. on

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Used the Self Pick-Up and it was actually pretty easy. Still felt a little strange having to send someone a pic of my license, but it's fine. Very clean vehicle and very friendly staff when I dropped it off.

John M. on

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Great people at this location. This is the second time I have used them.

david W. on

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Ed was wonderful. Very customer service oriented and made us feel like old friends, but also professional and more than courteous. The truck was clean and ready to go when we arrived and the whole experience was a happy one. Would highly recommend this uhaul location, and I'm sure his storage facility would be great too.

Chuck L. on

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Customer did not leave a comment.

michael C. on

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Very polite, helpful and quick.

ALBERTAS G. on

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The site was closed when dropping off the truck.

John M. on

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Friendly and well organized.

Jose Q. on

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everything was great. attention prompt service and able to accomodate to my needs

Raynard C. on

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geno C. on

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Dianna A. on

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The trailer had a squeaking noice I guess needed some grease on the wheels. Also stopped to sleep checked the trailer and the whole tail light had come off and was hanging I had to duck tape it before I could drive anymore. This was the worst trailer I've ever rented as far a maintanence go. They really need to be serviced before trav long 1400 miles. Had he wrong drop off location .

John W. on

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Ed was extremely friendly and helpful.

David O. on

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Patrick G. on

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Vijay S. on

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JASON C. on

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Wilson A. on

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These guys were very professional , yet friendly at the same time! I will use this location again. The new Van was awesome less that 3000 miles on it, drove like a luxury car and more than enough room.

Rachel K. on

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Craig B. on

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I dealt with ed, very high level of customer service, great attitude, very friendly, very helpful, definitely made truck rental a great experience. Everyone go see ed for your moving truck rental and storage needs! !!!

Bobby K. on

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I certainly wish all my rental experiences were a remarkable as this was. Ed went out of his way to help us with tips and directions. Thank you for sending me to this location.

Keith R. on

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Thank you Johnny and Ed what a great experience. We will recommend all our friends to this U-Haul location Again, Thank you

CHRISTINE S. on

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Customer did not leave a comment.