Customer Reviews for Exxon at Irving Park
(U-Haul Neighborhood Dealer)

Rating:

3.0

Interior of the van was dirty. Windshield had something splashed on the interior, as well as the air outlets. The change oil reminder was on, and there was no windshield washer fluid, as that warning light was also on. The front floors of the van were dirty with grass and other debris, and the steering wheel seemed to be coated with grime. The equipment needs to be cleaned before rented.

Rating:

3.0

Customer service was excellent. Truck was ready when I arrived. Turnaround was quick. Only down side is I drove 12 miles and the truck took 5 gallons of gas when I turned it in. I do not think it had been topped off when I picked it up.

Rating:

1.0

The owners are quite terrible. For a local use rental, I was asked to park 1/4 mile away and walk back to the truck, and walk back after returning. I parked the truck where I was told, and was then told to move it or be charged an extra $25. They also run a gas scam which tricks rental customers into paying 40 cents per gallon higher than the local average. My recommendation would be to remove all U-Hauls from this location. I will never do business there again, and will recommend to anyone who inquires to go anywhere but here.

Rating:

5.0

Awesome service

Rating:

5.0

Staff were friendly and informative at pickup and dropoff. (same location) Having rserved vehicle online, the onsite process was easy and went quick. Staff made sure to point out things like vehicle number, noting fuel level, and making sure the vehicle size was right for my need; they showed me all the different size vehicles they had onsite

Rating:

5.0

Everything was perfect and easy to rent

Rating:

3.0

Make sure that the truck is cleaned inside. Other than that issue, service was great.

Rating:

3.0

Give paperwork at time of rental & receipts.

Rating:

5.0

The nicest people.

Rating:

5.0

Some of the blankets were damp

Rating:

5.0

Friendly people, and equipment I rented was well maintained. Would use again when needed. Thank you.

Rating:

4.0

wish we knew about deposit before hand. drop box was closed locked up when we returned the vehicle, luckily the store was opened and was able to give the key to someone there

Rating:

5.0

Everything went great except i was charge for fuel when i brung it back with the right amount. The customer service rep fixed it with no problems

Rating:

5.0

Easy process

Rating:

3.0

Truck had serious damage to driver door and window would not roll up all the way unless forced which I thought would break it. Should never rent truck for 600+ mile drive with that damage to door

Rating:

5.0

Friendly customer service, quick and easy

Rating:

3.0

Had reservations at location near home and was changed to this location which was about 1/2 hour away.

Rating:

5.0

N/A

Rating:

5.0

Very helpful employee. Walked me through the process quickly and I was on my way.

Rating:

5.0

The truck itself rode like a jackhammer hammering into concrete. It needed service desperately.

Rating:

3.0

Location is great, but it's a gas station (which I knew) so U-Haul representative had to take care of gas station customers while also working on my order.

Rating:

5.0

Great and friendly service...

Rating:

1.0

I reserved my van on the app and asked for the self check in option. The location changed it to at the counter. They changed my per mileage rate and added insurance after I told him that I didn’t want it. Then he changed the mileage rate again for my final bill and still charged me for the insurance. Scam location and I’m not pleased with this service at all!!!!

Rating:

1.0

The vehicles need to be maintained properly. Parking needs to be available for vehicle swap of personal vehicle with Uhaul vehicle rental. I had a perfectly good parking space at the Exxon location. There were other spots open and available as well. The woman (owner?) at Exxon told me I couldn't leave my car there while I was using the rental. She directed me across the street to a pizza restaurant, that's past another gas station. I have a disability and it was very painful to have to walk that distance. I was afraid if I didn't comply, she'd have my vehicle towed. When I returned the Uhaul that same evening, after business hours. I did not feel safe walking alone back to my car. I've rented quite a few Uhaul vehicles over the years. I've definitely been a repeat customer. This was the worst experience I've had.

Rating:

2.0

I was charged a $10 cleaning fee. I was the only one in the U-Haul and the only thing I had in there was a cup of water. I was moving a king size mattress so I certainly didn't make any kind of a mess. I was also charged $25 for extra mileage. Had they looked at the truck and charged me while I was there, I could've discussed this with them, but I just received an email with these charges.

Rating:

5.0

The place looks dumpy but the lady was super nice and efficient. It was very clean! Great customer service!

Rating:

5.0

Was easy and smooth, no waiting time, easy.

Rating:

4.0

I tried two days in a row to rent from this location. The first day, the entire U-Haul system was down so they could not help me. The second day, they were very helpful and got me taken care of.

Rating:

5.0

I was kinda taken aback on the $59 amount, only drove 14 miles....other than that...ok!

Rating:

5.0

Easy return

Rating:

3.0

Quicker service

Rating:

4.0

The receiving agent was very nice and explained everything clearly and didn’t give me a hard time about the cleanliness of the truck after I explained the situation she told me she would charge the cleaning back to the guy I originally got the truck from. So I felt she was extremely helpful

Rating:

5.0

Easy process! Loved it, will be using in the future!

Rating:

1.0

I completed the entire rental online, and though I had my payment info, driver’s license and everything else required, upon arrival at the Exxon/UHaul on Battleground Ave. in Greensboro, NC the person there required everything already submitted again, all while being on the phone the entire time. The truck wasn’t full of fuel when I got it, and though I estimated 14 miles of use, the clerk made me put 1 gallon of gas back in the truck and then after charged a $9 fuel fee. There was one pending charge for 150 miles, which has not posted yet, but the $72.65 was not at all the $46.77 that I gave my credit card for online. Poor customer service, and unclear billing, 3 different pending charges that Amex is monitoring. There just is no excuse for this level of annoyance for a fully paid for, reserved truck used for less than 2 hours.

Rating:

5.0

They did a wonderful job with helping me,this place deserves an award

Rating:

1.0

I would NEVER get a U-Haul from this location EVER again.The owner was beyond rude…told me he was going to charge me an extra $30 for 3miles .I showed him I had proof I returned the truck just like I got it from him.He was so rude I had to call the police

Rating:

5.0

Really great customer service, speedy service, and great convenience!

Rating:

4.0

Pick up and return was made really convenient would use again.

Rating:

3.0

trash on truck. i cleaned but charged 10 cleaning fee!!!

Rating:

1.0

Not much help, and 238 refund which its crazy ,truck was not even there at 10am like accorded

Rating:

1.0

Made me put more grass in when I brought the truck back in the full mark. Attendant tried to charge me for a hand truck that I did not rent Was argumentative with me an insisted that I had gotten a hand truck when I did not get a hand truck I was basically called a liar until the camera was reviewed When I picked up the truck it was on the full mark I have pictures whenever I return the truck it was on the same full mark but she the attendant made me put more gas in there to go above full It should never take almost 40 minutes to return a truck and to tell and argue with me about something that I got that the attendant the day before when I rented the truck put on the account and I did NOT rent one... Very rude and held me up

Rating:

1.0

The owner of the location had my car towed from his parking lot during a 4hr rental during which I was only gone for less than 1 hour. He pointed out that he has signs posted, which he does. He did not mention this to me during pickup. He called me from a phone that appeared to me as a telemarketer. Caller ID was "KNPR Corp". It cost me an additional $263 to recover my vehicle. The towing company said they get calls from him daily to tow cars from his lot and that "they do not like him". He reflects poorly on U-haul. I will recommend that people in my extensive greensboro network do not use this site.

Rating:

5.0

Thank you. Everyone was professional and accommodating

Rating:

1.0

I met with the owner as I picked up my rental. After driving home he called to say my car would be towed for leaving it in his lot. When I asked why he had not told me this earlier, he said there were signs. Indeed there were, lost in the maze of dozens of signs and advertisements. The price of credit card gas was also $.50 higher a gallon than cash. Very convenient profit from people returning their U-Hauls and having to gas up.

Rating:

1.0

They need to update their reservation system, they charged a $250 deposit to rent a truck, at that location, won't be doing that again, store manager had bad attitude, had accused me of not putting gas back in the truck because I didn't get it from his service station I put more gas in the truck that was in the truck Got a receipt anyway very bad rental truck experience

Rating:

1.0

Provide excellent customer service to customers and make sure the equipment is available at the time of pick up. I had a utility dolly on my reservation. When I arrived to pick up my truck the dolly was not available. They called me to come back after I left to pick up the dolly. It was an inconvenience.

Rating:

3.0

Better instructions for pick up and drop off

Rating:

2.0

No parking, tire was almost flat, it was raining and the windshield wipers didn't work.

Rating:

3.0

Great customer service would recommend, get you in and out

Rating:

3.0

Make sure vehicles are clean inside before rentals.

Rating:

5.0

Thank You Uhaul!!!

Rating:

5.0

It was a great experience!

Rating:

4.0

The young man was helpful.

Rating:

3.0

There was no mention of a $250 deposit on the estimate or contract until I came to pick up the truck.