I am rating my overall U-Haul experience, not this specific location. That would seem to be the reasonable practice; I have no idea why U-Haul would not provide the ability to do that. I will duplicate this rating and text for both the pick-up and drop-off locations. The trailer itself was satisfactory: it towed and operated correctly. However, I was given to believe when I picked it up that I would not be charged for more days than I kept it. Otherwise, why would I have been asked to call the drop-off location to confirm when I would return it, so that they could book another rental for it? I picked up the trailer at about 11:20 AM 5/27 from the pick-up location, and returned it almost exactly 48 hours later on 5/29 at the drop-off location. Why was I not charged for 2 days, rather than 3? I was also not pleased to find that U-Haul has no centralized customer support for this kind of rental, forcing the customer to deal with two locations separately for the same transaction. That is tedious and time consuming for the customer, unless the intent was to make it as difficult as possible for the customer to get clear, official, responses to issues. I will be extremely reluctant to use U-Haul in the future after this experience.
Scott M
Customer Reviews for Point Auto Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great
Michael AIt was Sunday night, the location was closed. It had New front steps and porch. Plenty of room for parking.
Robert GNothing
Philip DProbably not the locations fault but I could not return trailer thru app, online, or anyway. Took 30 minutes to get live operator to help me do paperwork to return trailer. No one at location. Wasted an hour of travel time trying to figure out what went wrong
THOMAS DGreat drop off experience
cosmo cLower the price some.
Fred PSimple, straightforward, prepared with everything I needed, great communication and professional demeanor. Nice to meet you
TRAVIS HSeemless experience
AMY MDog was a great surprise!
Katherine VUnstaffed
John KI think that if you return the truck early, you should get some of the fee refunded. Also, the mileage cost for around town is insanely expensive. My "19.95" a day wound up being 253.00 and I returned it 20 hours early.
AIMEE SI forgot the clerks name, but she was extremely friendly and very helpful. You’ve got a great employee!
Mary WVery accommodating!
ROBERT HEverything went smooth. U-Haul app was convenient
Tom MYou are excellent the way you are
Jose RNo one around to help. Business hours were posted but not a sole was available to assist and had to switch to mobile pick up.
John WNo interaction with this location. I dropped trailer off after hours. Selected yes to survey questions because I had too....
john f