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COLIN B
Customer Reviews for Ezmissions com Alpharetta
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employee at this location was excellent. He provided great customer service. Highly recommend!
Julianne PTruck was long in the tooth struggled with power, smell inside the cab was not great
MICHAEL SGreat customer service
David GClaiming this truck was met with several delays due to the location not being open at the reservation time, despite claiming 24 hour available pickup.
Michael Gcomplete 180 from pickup spot. trucks neatly parked in a row, help checked in the truck and I was out of there in a couple minutes. as good as the other was bad!
JEFFREY HThe trailer lights stopped working halfway into our trip. The police had to escort us as it was raining. After an hour we managed to get it to work. We were traveling with our three kids and it was at 10pm at an exit with no businesses. And the rain was so hard it wasn’t safe for us or other drivers to stay on the road.
Hitesh PThe uhaul trucks in the parking lot made me sure I was in the right place. Otherwise, i was unsure if I was actually at the right place. I didn’t see any signs like “PICK UP / DROP OFF HERE”. Employee came out and got me squared away within 5 minutes.
JOHN HAlthough not the attendant's fault (simply to front-line messenger), being charged for damage I didn't do (only discovered upon arrival at destination) is not a great experience...so I cannot recommend.
EDWARD EThe cab of the 15' truck was a little dirty and dusty, but not too bad. The windshield should have been cleaned but it wasn't bad either. The employee was excellent on pickup and with my calls about returning it after hours. My main concern was the right mirror wasn't very tight. When my sister shut the door, the mirror moved out. She corrected it. With the first bump the mirror moved out. I tried several times to readjust it, but it continued to move out. I had to lean my head over any time I changed lanes. We rented a 15' truck two weeks earlier and it was in great shape. The employee was also excellent on pickup and return.
PAULETTE TProcess for booking a reservation for a truck/van rental was great. It would be better if storage boxes and packing supplies were downstairs in view. Even though the owner has a display case of locks, packing supplies and furniture covers, sometimes you don't remember items that you need unless they are displayed in front of you.
ARDIE MQuick and fast service
BRITTANY RWe dropped off the car trailer after 5 and no one was there. It would have been helpful if there were directions to drop off after hours. Like where to leave it. We just put it in a parking spot and I guess that was the right thing to do. We returned the Uhaul the next day and there was no issues.
NICOLAS MCheck in after hours process was beyond horrible. Truck was older than dirt. Person managing the location hates his job. Overall awful experience.
Randolph GThe associate was focused on customer service.
Jonathan JAlways the best place to go for anything. Thanks!
Mike LThe entire process went smoothly thanks to the outstanding support from the employees at this location. Everyone I worked with went the extra mile. The truck was perfect and the employees there provided excellent customer service.
mike tQuick and easy! Love this location and the staff very nice and professional! Keep up the good work guys.
KENYA HGreat customer service.
DAVID ANothing everyone was nice and took their time serving us and I love that
KATTIE THi, It's not my first time that I took U-Haul from this place. I really like this location and the people there are great. I'm Highly recommended I had a great experience as usual Oren.
AKIVA OGood customer service. Staff was very helpful.
MICHAEL PRobert is very easy to work with and I use this location for all our local truck rental needs. Great team too.
MATTHEW FThe gentleman was professional and quick
BRAD BPick Up location is outstanding. We rent from Robert often. He and his team know us and make the process simple and effecient.
JAMES TThe Rental & Return was quick and easy the best U-Haul
MARK Mver easy to reserve
SHARON SNo criticism. The 5x8 trailer was like new and an excellent design. The ramp, the latches and all the hitch components were very well designed. The aluminum construction made the trailer easy to reposition by hand. I have occasionally rented U-Haul trailers in the past and do not recall them being this nice.
ROGER MThe person that helped me when I picked up the U-Haul was very unprofessional Another person I think the owner, was kind enough to call me because i left my car running when left With the U-Haul, very impressed I dropped off my U-Haul at 7:15,pm my rental time was 2p-8pm, and was charged a $20 late fee.. pls remove this or I will dispute the charge I have a life360 that shows I was in U-Haul parking lot at 7:15, thx You can call me if needed 404-808-9953
BENJAMIN GRent from this location several times a year and always great service and good equipment.
JAMES SFantastic customer service. Perfect experience. Look forward to renting from this location again in the future
ARTHUR PEasy return. Super friendly guy. All Paperwork documented and truck reviewed !
Joal DThe attendant was excellent
WALTER MFor a last minute purchase, I'm glad he had vehicles available.
CHISOM NHave your employees properly trained because this wasn’t my original pick up spot. I had to go out of my way to get a truck and they didn’t have the equipment I wanted and the location I actually got the truck from
MADELINE MSmooth
STEVEN RWasted four hours with three attempts to return based on bad info from 800 number.
DAVID AHave rented here previously. Always a positive experience at Ezmissions. Fast and easy. Bob and his team do a great job and are service-oriented.
RICHARD EI would not recommend u haul again. I’m asking for a credit for not upholding their part of the bargain.
robert rJust an after hours drop so no personnel
NICHOLAS BFriendly and nice
ERIC SKeep kind friendly professional workers just like the one that assisted us and you can’t go wrong. He truly made my day.
YVETTE RGreat experience. Person helping me was very helpful hooking up trailer.
Bruce SThe tech Robert was excellent. Helpful, patient, offered advice, even cleaned the windshield before I drove away. Most impressive u-haul associate I've come across and I've rented 6-7 trucks this year. Far exceeded the service and engagement of the Buford Ga location and several others.
ROBERT MGreat customer service, the gentleman was very helpful.
CHARLES WAll the designated parking spaces were full when I returned the truck after hours. It wasn’t totally clear what I should have done in that case. Might be worth communicating at pick up.
ROBERT RJustin was so incredibly helpful! We had an issue with a truck from another location and he saved the day. Very knowledgeable and great customer service. Highly recommend this location!
EDWARD GJacob was very helpful during the rental process
Gary EGreat employee. Knew equipment very well and was able to make solid recommendation. Handled transaction quickly and efficiently.
ROBERT SThe process was simple and easy.
PETER CJustin was awesome. Professional and helpful!
GERALD MNothing - the employee who checked me out and the employee who checked me back in did a good job.
Jeffry BThe equipment was not in good working order. The truck broke down on our way to the storage, so we never completed the move. I had to still pay my workers and never completed my move. It was a nightmare move.
LAURA NDrop off went smooth with no issues. All staff were friendly.
SEAN K