Customer Reviews for Fairfield True Value
(U-Haul Neighborhood Dealer)

580 reviews

2100 W Burlington   Fairfield, IA 52556

(641) 469-3754

Office Hours

  • Mon-Sat: 8:30 am–4:30 pm
  • Sun: 11 am–4 pm

Services at this Location:

Contact Us

(641) 469-3754

2100 W Burlington
Fairfield, IA 52556

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–4:30 pm
  • Sun: 11 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Peter R 
Rating:
5.0

Customer did not leave a comment.

jason B 
Rating:
5.0

Customer did not leave a comment.

Carl C 
Rating:
5.0

Customer did not leave a comment.

Darrell L 
Rating:
5.0

Customer did not leave a comment.

Doug D 
Rating:
5.0

Customer did not leave a comment.

Dorene M 
Rating:
5.0

Customer did not leave a comment.

Rustin L 
Rating:
3.0

The person was not friendly and would not even do the walk through or check out when I was there. He told me he was too busy and would do it later.

Carrie R 
Rating:
4.0

Customer did not leave a comment.

Angela R 
Rating:
5.0

It was excellent service and good local business experience. Keep it up!

Lane C 
Rating:
4.0

Customer did not leave a comment.

David K 
Rating:
5.0

Great service.

Steve H 
Rating:
5.0

Good jod

John C 
Rating:
1.0

I had to pay 100 dollars and was supposed to get money back but they never gave me money back

Patrick O 
Rating:
5.0

Great experience

Jill K 
Rating:
3.0

Customer did not leave a comment.

Brandy R 
Rating:
5.0

Customer did not leave a comment.

Denny E 
Rating:
4.0

Customer did not leave a comment.

Mark S 
Rating:
3.0

Was charged $8 +Tax for an item we did not use or even rent.

ShaLeah B 
Rating:
5.0

Customer did not leave a comment.

Dorene M 
Rating:
5.0

Always helpful in a pinch!

Joshua L 
Rating:
5.0

Great customer service, well maintained equipment at a fair price

Ashley L 
Rating:
5.0

Adrian provided excellent customer servic. The truck i rented was in great condition.

George W 
Rating:
5.0

Customer did not leave a comment.

Terrence W 
Rating:
5.0

Customer did not leave a comment.

Frank C 
Rating:
4.0

Customer did not leave a comment.

Brigette A 
Rating:
5.0

What you are doing is straightforwardly the best. Keep doing what you do and your success will be the proof, you are the BEST. Thank you for helping me when I needed it. Dave

David W 
Rating:
5.0

very helpful staff

Daniel B 
Rating:
4.0

Back area of truck needed to be hosed down

Carl B 
Rating:
4.0

Customer did not leave a comment.

Ken D 
Rating:
5.0

Customer did not leave a comment.

Wilson S 
Rating:
4.0

Customer did not leave a comment.

Joseph H 
Rating:
3.0

Customer did not leave a comment.

Allison H 
Rating:
5.0

Adrien is AWESOME! Best and friendliest at any uhaul location I’ve traveled to and super appreciative for the wonderful service!

Meralex A 
Rating:
5.0

Overall great experience!

Garret B 
Rating:
5.0

Customer did not leave a comment.

Wilson S 
Rating:
5.0

The UHaul rep was professional, efficient, kind and helpful. The vehicle I rented was clean and in excellent condition. I recommend Fairfield UHaul to everyone.

Jerry H 
Rating:
3.0

Customer did not leave a comment.

Nathaniel A 
Rating:
5.0

It was fine. I have no complaints and there was nothing I would do to improve anything at the location.

Patricia B 
Rating:
5.0

The staff at True Value Fairfield is excellent!

Patrick V 
Rating:
5.0

I thought my experience was very good, and I will recommend the service to my friends.

andrew H 
Rating:
5.0

Customer did not leave a comment.

Stacy W 
Rating:
5.0

Everything was outstanding. Equipment and customer service was top notch.

Matthew Y 
Rating:
5.0

Customer did not leave a comment.

Dorene M 
Rating:
5.0

Customer did not leave a comment.

Mark M 
Rating:
5.0

The man that helped me did a very good job with me as well as others.

Eric S 
Rating:
4.0

Customer did not leave a comment.

Danyelle W 
Rating:
5.0

Customer did not leave a comment.

Jim F 
Rating:
5.0

Customer did not leave a comment.

carl b 
Rating:
5.0

I very much appreciated the staff working with me in returning the vehicle after hours. A big win!

Michael J 
Rating:
5.0

Customer did not leave a comment.

Stacey J 
Rating:
5.0

Customer did not leave a comment.

Yonas W 
Rating:
4.0

Found an inch of water in the middle cup holder. Stuck my Rolled up Rental Contract in it temporarily and when I pulled it out it was all wet. It is dry now. Also, this truck Shifts very rough. The Automatic Transmission needs to be checked out. It did not matter whether you shifted it by gear from 1 to Drive using RPM or just put it in Drive, it was having a rough time shifting until it got up to drive then it ran fine. I did not get a chance to talk to the Rental Agent. They closed the store 4:00 pm instead of the regular 4:30 pm and I got there at 4:05 pm so had to use the Night Drop Box for the keys.

Ben Y 
Rating:
4.0

Customer service was polite, efficient with no hassle.

Timothy T 
Rating:
5.0

Customer did not leave a comment.

Amber L 
Rating:
5.0

Customer did not leave a comment.

ed f 
Rating:
5.0

Great customer service.

Joan F 
Rating:
5.0

Customer did not leave a comment.

PATRICK O 
Rating:
3.0

The dog who greeted me at the door was friendly and professional, and the guy with whom I spoke helped me get everything turned in properly.

Nathaniel A 
Rating:
5.0

The employee at True Value was courteous, explained and helped where needed

Renee A 
Rating:
3.0

Customer did not leave a comment.

ROBERT H 
Rating:
5.0

Staff member Adrian was polite and efficient and made the drop-off smooth.

William H 
Rating:
4.0

Customer did not leave a comment.

Jennifer T 
Rating:
5.0

Everything was great. Easy return.

Troy J 
Rating:
5.0

Thanks Adrian for all your work!

Jonathan F 
Rating:
5.0

Customer did not leave a comment.

David A 
Rating:
4.0

The pigtail for trailer lights was faulty before and after I picked up the trailer. A new pigtail needs to be installed. The person that helped hook up trailer was having problems getting the lights to work on the trailer. The pigtail ends were worn out and needed replaced. Once I left the true value with trailer the lights stopped working again. I had to twist the connectors in one direction in order for the lights to work.

Nathan G 
Rating:
1.0

Switch where the U-Haul business is handled instead of a dying “True Value”. Took a long time for someone to show up.Took too long to process…….oh forget it ……no one really gives a shot any way .

Bruce B 
Rating:
5.0

Always get great personal assistance from the staff in Fairfield. Thanks everyone!

Lane C 
Rating:
5.0

Customer did not leave a comment.

Marvin M 
Rating:
4.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

Meralex A 
Rating:
5.0

Customer did not leave a comment.

Christopher P 
Rating:
5.0

Customer did not leave a comment.

Grant L 
Rating:
3.0

Everything was good

Dulce V 
Rating:
5.0

Excellent truck. Outstanding customer service.

George W 
Rating:
4.0

Please inspect, or have someone knowledgeable about vehicle wiring, inspect the trailers for corroded wiring. This is definitely a safety issue.

STEVE C 
Rating:
5.0

Customer did not leave a comment.

David N 
Rating:
5.0

Customer did not leave a comment.

STEVE C 
Rating:
5.0

talk throw process

John C 
Rating:
5.0

Customer did not leave a comment.

Jessica C 
Rating:
5.0

Customer did not leave a comment.

Russ H 
Rating:
5.0

Adrian was awesome to work with. Very professional and clear in explaining everything to me and then helping check over the uHaul trailer and ensure it was properly hooked up to my vehicle. Love using uHaul rental trailers for reliable trailers and reasonable costs.

Lane C 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
3.0

It wasn't clean when I got it but before I returned it it was very clean inside and out but I got charged a 25 cleaning fee

Courtney R 
Rating:
5.0

Customer did not leave a comment.

Tom L 
Rating:
5.0

Customer did not leave a comment.

Kennedy S 
Rating:
4.0

Customer did not leave a comment.

Brad W 
Rating:
5.0

Customer did not leave a comment.

Kelly L 
Rating:
1.0

Customer did not leave a comment.

Benjamin P 
Rating:
4.0

Customer did not leave a comment.

Robin F 
Rating:
5.0

The gas tank was not full.

Christopher C 
Rating:
4.0

Excellent service!

Joy M 
Rating:
4.0

Create a better way to secure a rental trailer to the tow vehicle. There should be a lock mechanism.

Aliko F 
Rating:
1.0

Ridiculous! I got charged twice and they charged a different card than they were suppose to!

Alicia W 
Rating:
5.0

Customer did not leave a comment.

Dennis L 
Rating:
5.0

Customer did not leave a comment.

LARRY B 
Rating:
5.0

Customer did not leave a comment.

Steven M 
Rating:
4.0

Customer did not leave a comment.

ELAINE H 
Rating:
5.0

Customer did not leave a comment.

Michael R 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top