Customer Reviews for Falcon Storage Partners LLLP
(U-Haul Neighborhood Dealer)

1,301 reviews

7630 Bent Grass Meadows Dr   Falcon, CO 80908
(Behind Falcon District 49 bus depot)

(719) 495-1082

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: 11 am - 4:30 pm

Services at this Location:

Contact Us

(719) 495-1082

7630 Bent Grass Meadows Dr
Falcon, CO 80908
(Behind Falcon District 49 bus depot)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: 11 am - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The lady who checked the unit out was rude and bossy. If she doesn't like her life, change it. If she were my employee, I'd fire her.

Eric L. 
Rating:
3.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

SONDRA R. 
Rating:
4.0

Customer did not leave a comment.

ALAN B. 
Rating:
5.0

Customer did not leave a comment.

PHILIP S. 
Rating:
3.0

Some confusion on drop location that was created by the renter and staff. The staff on the phone made it all right, but there was some anxiety until the lady fixed the drop issue.

Ralph J. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
5.0

Customer did not leave a comment.

KRISTAN W. 
Rating:
2.0

Had to drop off on an active city street. This is not a safe place for crawling under car haulers.

BARTLEY S. 
Rating:
5.0

I was totally satisfied with your Uhaul rental service. The staff was very helpful and kind throughout my entire experience. I highly recommend you to any of my friends and family. One of the greatest place I've ever rented a vehicle from. I greatly appreciate your time and effort.

ERIKA M. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Great folks at the Falcon location. Friendly, polite, helpful. Always my first choice!

MARK B. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH A. 
Rating:
4.0

Customer did not leave a comment.

Gregg B. 
Rating:
5.0

Customer did not leave a comment.

AUDREY R. 
Rating:
5.0

The equipment was ready when needed.

RONALD G. 
Rating:
5.0

Absolutely the best place ever!! Very friendly and helpful!! I appreciate having such a GREAT U-Haul business in Falcon!!

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Preston M. 
Rating:
5.0

Customer did not leave a comment.

NANCY A. 
Rating:
5.0

Customer did not leave a comment.

Ernest A. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth O. 
Rating:
5.0

was sold harness adapter that was not required.

BRUCE B. 
Rating:
4.0

Customer did not leave a comment.

JESSICA C. 
Rating:
4.0

Customer did not leave a comment.

Karl G. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
1.0

I ended up having to go to 3 different locations to pick up my U-Haul. My reservation was made 13 days in advance, with the understanding that there would be the truck I reserved at the first location. I ended up having to drive an hour and a half out of my way to pick up the truck. And I had labor hired to help me that then had a 2 hour delay. It was not acceptable at all.

ANDREA B. 
Rating:
5.0

Customer did not leave a comment.

T LYNN A. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY A. 
Rating:
5.0

The staff was very friendly and efficient. I had the opportunity to rent a new truck I would need to haul landscaping material using a trailer as well. I would recommend keeping a pick-up truck at this location as new residents are moving into new communities and they will need to rent a pick-up truck to do their landscaping.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Jody M. 
Rating:
5.0

Customer did not leave a comment.

JAY S. 
Rating:
5.0

Rent large trailers one way

CAROLYN P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Jenniffer H. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

backing up to the trailer over uneven ground was a little un-nerving. a level surface would have been better

ELLEN W. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey E. 
Rating:
4.0

Customer did not leave a comment.

Grae S. 
Rating:
5.0

Reps were friendly helpful and knowledgeable.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Jorge R. 
Rating:
5.0

Great service, friendly

James G. 
Rating:
5.0

The people were kind, courteous, pleasant and helpful.

GENE H. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

MADONNA S. 
Rating:
5.0

Nothing

JAMES J. 
Rating:
5.0

Great customer service - thanks 😊

ROY K. 
Rating:
5.0

Great management!!!!!!

TODD W. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE B. 
Rating:
3.0

the 26' truck needs better suspension the thing rode so rough and bumpy. i would never haul with that truck again they need air ride suspension like semi's have.

shawn B. 
Rating:
2.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

Customer did not leave a comment.

Carma G. 
Rating:
3.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Love this location.

Allan M. 
Rating:
4.0

Customer did not leave a comment.

Mikeiel K. 
Rating:
5.0

Staff was awesome!

Robert W. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Jade, in your Colorado Springs "traffic" department was arrogant, rude, and ultimately incorrect, which forced me to travel to Falcon to drop off equipment. This is not a reflection on either rental center. I will be complaining about the treatment I received.

MARK C. 
Rating:
5.0

Easy, quick and zero stress. Let me barrow a broom to sweep out the back and promptly had me on my way after I turned the keys in.

Louis D. 
Rating:
5.0

This Uhaul dealer was helpful and great! They are the only reason I'll possibly use Uhaul again!

JOHNNIE M. 
Rating:
4.0

Not sure the purpose of checking in online. Thought it might speed things up at pickup, but it didn't. I still had to do everything again when I got there. They asked all the same questions, asked for my license even though I uploaded a copy at online check in. Online check in was total waste of time.

STEVEN R. 
Rating:
5.0

Lavonne is the best

VICTOR K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Lavon is a great multitasker and very friendly, excellent customer service from all of the employees, thanks.

HENRY M. 
Rating:
5.0

I actually put a post on my Facebook page recommending the Falcon Storage w/I-haul equipment.

MERCEDES M. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Albert B. 
Rating:
5.0

Nothing, it was great 👍

Sharon N. 
Rating:
1.0

Truck had rear-end problems. The back end swung over to the other lane when driving causing people to honk.

Steven B. 
Rating:
1.0

Please inspect the trucks properly. The staff was very nice but, my family was out at risk due to the brakes going out.

Lamesha B. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND D. 
Rating:
2.0

We dropped off after hours, there was an attendant on site. After we park the unit, there was no signage showing where it needed to go, so we placed it off the street. They wanted us to move it to the street. They also would not complete our check in until we returned 6 over looked pads. Which we returned immediately.

Erica M. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
3.0

Customer did not leave a comment.

Ralph S. 
Rating:
5.0

Love the couple that run the counter! Thank you

CHRISTINA E. 
Rating:
5.0

Customer did not leave a comment.

Leeland W. 
Rating:
4.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

n/a - EVERYTHING was smooth

Dominique L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Great job for my last minute requests

JOHN J. 
Rating:
5.0

Always efficient, never enjoyed a better overall customer service experience at U-Haul than the Falcon staff. Consistently.

Carlton C. 
Rating:
5.0

Best uhaul in Colorado! Best experience i have ever had. Thank you Justin and leyvonne for everything

Kristina G. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

Customer did not leave a comment.

STEVE T. 
Rating:
1.0

Terrible experience. We went to pick up the truck and spent almost two hours trying to do a “mobile pick up” we called customer service and they weren't apologetic or sympathetic to our situation or time lost with paying a moving crew hourly. We were forced to drive to Falcon (13 miles away) to pick up a different truck.

Tristan C. 
Rating:
5.0

Uhaul parking directions.

Ian M. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

The auto dolly was in good shape. The staff were courteous and the return office was impressed at the professional hook up from the rental location. I am highly satisfied.

Gary J. 
Rating:
5.0

Customer did not leave a comment.

Kenneth N. 
Rating:
5.0

Customer did not leave a comment.

Eileen P. 
Rating:
5.0

Customer did not leave a comment.

Sharon G. 
Rating:
5.0

Came after hours, so I didn't meet anyone. It was a bit confusing where to park the trailer since it was gated. The app was easy to use to return the trailer after hours. You need a good smart phone, though.

Jeffrey L. 
Rating:
5.0

Excellent, friendly customer service. Very easy to book, pickup and return. Very pleased!

Jennifer J. 
Rating:
5.0

Customer did not leave a comment.

MaPilar F. 
No reviews have been submitted for this location.

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