The customer service person on the 800 number that I called that helped me find the location was incredibly helpful and kind!!
Janine patterson
Customer Reviews for Family Auto Sales And Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
UHaul policy for $1 per mile over some predetermined one way mileage is ridiculous. Fortunately, we only went 13 miles over the predetermined limit, however, we did not take side trips and went directly to our destination. Completely penalized based on what parameters?
Roger DimmaThe gentleman who checked me in and helped hook up my trailer was so friendly and I loved it. I appreciated the time he took to explain everything to me.
Maia RollVery friendly and helpful.
amy sylvainNot a large dealership, but great service and follow-up!
Ken GriffinEverything was done as contracted. Helpful and friendly service.
Daniel DickeyThis location was closed at the time of drop off.
Tom Cote'Great customer service, quality well maintained equipment, would highly recommend and use again.
Suzy WalkerdineSmall, but super friendly and efficient. I wish more businesses were this way.
Kyle KurtzStaff was very helpful, professional and courteous. Truck lil older but still maintained well. Would recommnd and rent from again!
Kathy VanDeCarExcellent Service!
Steven SikkemaFriendly and helpful.
James KilmerThey we’re great to work with 👍
Lisa SchofieldEasy and quick;)
Karen Slabaugh-StewartFast easy service, great people!
Frederickernest LauerWas very friendly & helpful, Thank you
maureen blazenThe representative at the store was a great help, everything went super smooth. Thanks!
James BalousekVery helpful, great location
Roberta BegleyMy husband got cut open while unloading and I had to get him to the ER and they sped up the check in process so I could do so which was great. Appreciate you guys so much thank you!
lizabeth BonnellOwners were exceptionally nice and pleasant
ANDREA KEGGBEEMERGreat customer service
Danny ShockVery helpful, friendly, courteous and accommodating
JAMES LAMERATOThe attendants were cordial and efficient!!
David MeckstrothGreat experience. Fast pick up and drop off. Look forward to using the Alanson location again.
Patrick McGurkVery easy and quick drop off! Thank you.
Willis Gilmore IIIVery nice people here--and helpful, especially since UHaul computer system was down.
Patricia KrokenAwesome service! Great? Experience :)
jay julianMy reservation did NOT request optional insurance. This facility added it to my charges WITHOUT informing me. All documents were done electronically so I did not see the contract until later when I opened my email. Very disappointed in the deception!!!
Michael McCarthyJust great people to work with!!
Kathryn McConnellRepresentative was great and quite funny! After a 900 mile trip I needed some smiles!
Hunter NamanNo improvement needed.
Thomas McDonaldI was so impressed! They were very accommodating. We were experiencing unforeseen weather conditions and they went out of their way to make sure that our needs were met! Excellent customer service!!!
Anthony HamiltonVery nice people!
Cindy RodriguezGreat service & friendly staff at pickup location, newer truck! Thank you!
Thomas TaylorNo issues. The staff was very friendly and helpful. Drop off took less than five minutes.
chaz JudyNo problems!
Adam HarringtonVery nice folks!
Adam HarringtonNice people. Prompt. Courteous. Would do business here again.
Steven GrandstaffI have nothing to suggest.
Tom McDonaldNothing at this time to improve on. Great customer service.
Mark HuffmanPeople were very nice and helpful
Curtis SkowronskiGreat experience with Gary and Alicia!
Steve ParkerAlways great service
GARY DECHAPEParking lot is very small but thankful they take trucks and trailers
Kelli BeaudryParking lot is very small but I was thankful they took both truck and trailer
kelli beaudryThe drop off was very quick and convenient. I was greeted while backing the trailer into a spot and never even had to go inside. The whole process took less than five minutes.
Jeffrey HofmannNeed straps
James DrinkallThe staff was very friendly and accommodating.
JAMES LAMERATOHe got the truck all ready for my pick up, even though I selected mobile pick up he was there and we talked. It was the same as when I returned it! They even gave me a ride 1/2 mile up the road to get my vehicle instead of making me walk.
Karen Hood