Customer Reviews for Family Automart of NC
(U-Haul Neighborhood Dealer)

375 reviews

5547 Yadkin Rd   Fayetteville, NC 28303

(910) 487-6774

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 4/21/2021: Closed

Services at this Location:

Contact Us

(910) 487-6774

5547 Yadkin Rd
Fayetteville, NC 28303

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 4/21/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Felicia E. 
Rating:
5.0

Great experience. The man at the counter was kind and helpful

Billie M. 
Rating:
5.0

Very very helpful would rent from them again!

MARANDA M. 
Rating:
5.0

Staff was very efficient, polite and could handle multiple contracts at the same time.

Danny S. 
Rating:
5.0

Customer did not leave a comment.

George J. 
Rating:
4.0

Customer did not leave a comment.

blake L. 
Rating:
5.0

Owner was helpful and made the pick-up a breeze.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

Loren B. 
Rating:
5.0

Customer did not leave a comment.

Jacob B. 
Rating:
5.0

Everything was great!

Jazzmayne H. 
Rating:
5.0

Customer did not leave a comment.

Dequan E. 
Rating:
5.0

The owner was a very pleasant person. even thought I live in Raeford she made the trip.

Shirley H. 
Rating:
5.0

The gal there was so friendly and helpful!

HERTZ A. 
Rating:
3.0

The gentleman who rented me the Uhaul said he didn't have the truck i requested, but said there was a 26' instead. I assumed it was being compared because that was a mistake on their end. My bill ended up being $300 more than it should have.

Logan S. 
Rating:
4.0

Customer did not leave a comment.

DONALD B. 
Rating:
4.0

Customer did not leave a comment.

Mary A. 
Rating:
5.0

Customer did not leave a comment.

JOSE Z. 
Rating:
1.0

We picked up after hours, the equipment was left basically in the weeds, in a non well lit area. Area is not safe. I felt very unsafe picking up the vehicle. Also the vehicle had absolutely zero gas in it and we were charged for gas. This is not acceptable.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

samuel C. 
Rating:
1.0

Could not finish online process, Was told when I called local number that they couldn't help me, only way I got the truck was that a VERY nice young lady called through 800 number and helped me. The locals store did not have any wifi connection so I had to hot spot on my phone. was a very stressful situation.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Aaron T. 
Rating:
5.0

Customer did not leave a comment.

Maurice H. 
Rating:
5.0

Great service

Autumn M. 
Rating:
5.0

Customer did not leave a comment.

Zane H. 
Rating:
5.0

Great experience and very friendly staff!

kiana J. 
Rating:
5.0

Customer did not leave a comment.

Nikhil S. 
Rating:
5.0

This was a good experience

AMANDA A. 
Rating:
5.0

Customer did not leave a comment.

VIKTOR H. 
Rating:
5.0

Bottom line, the rep truly knows how to work with customers. Worked with me during the Christmas week. Fair and exceptional customer service. Made my move possible without any hassle.

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

Sheryl M. 
Rating:
5.0

I am a returning customer, Family Automart is just outstanding!

Mark P. 
Rating:
5.0

I've been dealing with this U-Haul company for a long time.The people here including their staff, are excellent. They're professional and have great hospitality. Thank you so much☺️

Sonyette L. 
Rating:
5.0

Reservation was made over the phone with a different location that found the trailer that I wanted. Very helpful and courteous of them to do that for me.

JERRY P. 
Rating:
5.0

Everything was great during pick up.

Victor S. 
Rating:
3.0

Customer did not leave a comment.

ERVIN W. 
Rating:
5.0

Customer did not leave a comment.

MELANIE B. 
Rating:
5.0

Super fast service, very polite and friendly staff. Was in and out during pickup and return. Will definitely use this location again.

Michellie B. 
Rating:
5.0

BEST UHaul Rental ever! This is my 3rd time renting, owner is very accommodating/flexible. Will continue to rent. Thank you for your help!

TARA A. 
Rating:
5.0

Customer did not leave a comment.

Steven Z. 
Rating:
5.0

Tim was awesome!!! He took care of my needs with great customer service. I will highly recommend others to visit his facility in the future.

SHEREE B. 
Rating:
5.0

Not a thing

Annie M. 
Rating:
5.0

Customer did not leave a comment.

Nichole S. 
Rating:
5.0

Owner was very courteous and informative, he helped with various suggestions on how to make my move even smoother. I have never enjoyed moving but this was surprisingly pleasant.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

Shaun C. 
Rating:
5.0

Customer did not leave a comment.

Glen W. 
Rating:
5.0

Customer did not leave a comment.

Lloyd H. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
5.0

Having more options on the size of the uhaul but other than that everything is amazing at this location !! Even the guy who took care of me! He made me feel so warm and welcomed !!

SUE L. 
Rating:
3.0

Ensure correct keys in correct lockbox for when employees are not on site to help.

Heather F. 
Rating:
4.0

Customer did not leave a comment.

LATESHA H. 
Rating:
2.0

The price versus the the time and distance I travel to high

khali B. 
Rating:
5.0

Customer did not leave a comment.

JAMALE M. 
Rating:
5.0

Nothing! Keep up the Good Work!

James H. 
Rating:
4.0

Remove the 14.00 charge from my bill as I did not ask for the coverage on the rental. Also that should be discussed as an option for customers to accept our decline just as it is at the main Uhaul store.

CARVIN B. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

MORAIMA C. 
Rating:
5.0

Customer did not leave a comment.

Nastassia S. 
Rating:
5.0

Customer did not leave a comment.

Lane P. 
Rating:
5.0

This place is the best he really helps people get what they need when they need it and the costume service is great

TARSHA C. 
Rating:
4.0

Customer did not leave a comment.

BRANDON W. 
Rating:
5.0

Person who took care of me was very helpfull

Cristhian S. 
Rating:
5.0

The manager was great. Friendly, worried with a customer before me efficiently and told them how long, price and what to expect for their moving services.

Jeffery L. 
Rating:
5.0

Customer did not leave a comment.

BRANDON L. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

The staff was very friendly and extremely attentive to my needs

Kimberly C. 
Rating:
5.0

Excellent service, very professional would recommend this location to everyone I know.

HERMINO O. 
Rating:
4.0

Customer service was great and very helpful.

William W. 
Rating:
2.0

The location did not prepare for COVID. Mask were not worn and distancing was not practiced. I assume the vehicles were not properly sanitized as no other measures were taken. Since the location is deadly to customers, I must provide a failing grade and inform others about the unsafe practices.

Christopher C. 
Rating:
5.0

All was good

June N. 
Rating:
4.0

No issues, all went well and trailer was hooked up to my hitch.. in no time. Thanks to all.

AURA B. 
Rating:
5.0

Great customer service

michael R. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Efficient and fast

ERIC M. 
Rating:
3.0

The parking lot is really small and he didn't really want you to ask questions because he had a line and only one computer.

Angela K. 
Rating:
5.0

The staff was friendly and helpful, they even loaded the hand truck into to truck.

craig K. 
Rating:
5.0

Customer did not leave a comment.

tamra or james B. 
Rating:
5.0

Annie is as great and provide excellent customer service. Will come back to this location.

Victor C. 
Rating:
5.0

Customer did not leave a comment.

Oliver B. 
Rating:
5.0

Customer did not leave a comment.

Jessie J. 
Rating:
5.0

OUTSTANDING service!

Tim P. 
Rating:
1.0

This was the worst experience with uhaul ever. Igot booked for a truck that wasn't available had to get a bigger truck, had to pick the truck at a location that is over an hour away and to top it off I got charged almost $400 for renting this uhaul for 1 day because of the mileage which would have never been put on the truck had I been able to pick it up at the original location.

Jessica F. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth U. 
Rating:
5.0

Customer did not leave a comment.

Shaun C. 
Rating:
2.0

Customer did not leave a comment.

Sierra S. 
Rating:
5.0

Customer did not leave a comment.

david O. 
Rating:
3.0

Explain the return process better. Returning the truck was a very bad experience. He told me I could drop off the truck and put the key in the dropbox, not explaining the complicated return by phone process.

Ruffin W. 
Rating:
4.0

N/A

FLORENCE G. 
Rating:
5.0

Keep doing what you're doing??

ARTREESE A. 
Rating:
4.0

Customer did not leave a comment.

Advelina G. 
Rating:
5.0

Customer did not leave a comment.

Stalin S. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Tim from Family Automart was the nicest and most helpful person I've ever dealt with while dealing with a U-Haul rental in the last 20 years. He went over and beyond was most people have done in the past. If I'm ever in need of a U-Haul rental in that area again, I'll be going to Family Automart and asking for Tim!

Jamie T. 
Rating:
5.0

Customer did not leave a comment.

Dara A. 
Rating:
5.0

Customer did not leave a comment.

Cherecil G. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Renee T. 
Rating:
5.0

nothing perfered custmore service

Craig D. 
Rating:
5.0

Tim was very professional and was very helpful during my transition out of state. He went above and beyond in assisting my husband and I. If I could give him 10 stars, I most definitely would. My husband and I appreciate the hard work and dedication that he provided to us. Thanks again for all that you did!!

Amanda S. 
No reviews have been submitted for this location.

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