Customer Reviews for Family Automart of NC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Family Automart of NC

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MIGUEL S. on

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Excellent service

Aaron W. on

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Customer did not leave a comment.

Lizzie L. on

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Karen Y. on

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This was by far the best experience I have ever had while renting a u-haul. Tim was great and treated us like family. Thank you for taking great care of us!! Excellent Customer Service!!

Gary S. on

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a better soundproof cab and some way to connect to cell phones wirelessly would improve travel

DARIAN M. on

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Donna D. on

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kristopher B. on

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Overall a smooth experience.

Ledell S. on

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Customer service was the best I'll had in a long time. Thanks for a great job well done.

Elmond K. on

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Staff very professional and friendly.

Desire C. on

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ASHLY D. on

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JINGER C. on

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The pickup location was AMAZING!!!!! BEST COSTUMERS SERVICE EVER!!

Rosalind H. on

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SUZETTE W. on

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Provide a hydraulic jack or lift to pick up the trailer.

James M. on

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Fantastic experience!

Andrea J. on

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Denise D. on

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We rented a 26' truck with auto trailer. Tim and his crew were very friendly, informative, and relaxing to deal with. They made every part of our experience with them easy. We were dealing with a death in the family and Tim was so patient with my repeated questions and multiple phone calls to him. I highly recommend them!

Derrick R. on

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Continue the Excellence that is present now!

Carmelo O. on

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Waited an hour to have my item approved for virtual pickup messing up the timeline for the day.

Lawrence S. on

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Sidney B. on

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Dwight M. on

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i was quoted one price on line at 44.00 and .99 cent per mile. But at check out it was 84.00. Never again will i use Uhaul. I only move 5 mile down from old house

FRANK G. on

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Tammy T. on

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There was a little mix up on returning using mobile app. Also customers should be told ahead of time if checking in with it you need to take pictures of inside of truck. Worked out for me but should be told that.

Nathaniel L. on

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Continue doing what you are doing!

Stef M. on

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Somehow charged 70$ for a 35$ trailer and insurance. Trailer was picked up and returned on time. Sticks and tree debris from being parked under a tree in the bed. Called to hopefully have them explain the issue, told me to call back later. I don’t usually leave negative reviews, but don’t blow me off when I call to resolve something.

sharday P. on

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Have someone at the facility to check the trucks in.

John S. on

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Sweeter S. on

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SAMIR C. on

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Felix A. on

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Improve U Haul information system. It is an extremely slow process.

Jon S. on

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Annie M. on

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None, just keep doing what you are doing, awesome customer service

Rolland H. on

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Rodney D. on

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N/A

Tom P. on

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Killian M. on

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SHOLON R. on

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The owner of this Uhaul office kept trying to up sale me things I didn’t request and he blamed the inaccurate info on my request on the Uhaul computer. Plus the cargo area of the truck was dirty with old spilled soda pop or something.

Annie M. on

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Nothing

James D. on

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Great customer service.

Vicki W. on

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Tim even saved an item that I left in the truck until I could return to his location to retrieve the item. Great customer service!

Chiquita M. on

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Richard S. on

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Kendra S. on

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David W. on

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Bridget F. on

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Rona T. on

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Go see Tim in Fayetteville. Helpful to every need, plus his welcomed knowledge.

Kwasi O. on

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They have to document the right mileage... That is lack of integrity....

Jacob E. on

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Wiley P. on

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Robert J. on

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RHONDA T. on

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Everyone was very professional and helpful...just ask questions and they will answer.

Neil H. on

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Very accommodating. Very hospitable. Willing to answer questions prior to during and after the process has been completed.

Kenneth W. on

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Alfornzia Y. on

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Hugo F. on

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The manager was awesome and very friendly.

Vidal R R. on

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Hugo F. on

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Charles S. on

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This location has become my go to location because the owner there is always accommodating. He provides excellent service, his staff is friendly and helpful and fast. At most other locations you will wait around for what seems like forever just to get to the counter and to be told they do not have what you need. This location is closer for me and so far they always have what I need and get me on the road quickly.

Jason B. on

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cedric W. on

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COLLEEN K. on

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Excellent customer service. I highly recommend this location!!!

John D. on

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Seemed like the building was being sold off

Steven S. on

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Elvis B. on

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JEREMY M. on

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Original car trailer I was issued had flat tire and had been sitting for awhile. Luckily there was a second one available and was easily swapped out. Friendly customer service.

Mary P. on

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Nothing much. Good service

Charles S. on

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At this location, customer service is above and beyond what you are probably used to. The entire staff was helpful and friendly and accommodated my needs above all else. I will definitely being using them again when I need my next truck or trailer.

Becquerel B. on

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Staff was friendly and pleasant.

DEBRA R. on

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the hitch was broking makin it hard to close

Richard B. on

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Paul N. on

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Ashley B. on

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Sonya H. on

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The air conditioner did not work in the truck, which made for a very uncomfortable experience, but the staff was nice.

Kathryn F. on

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Friendly staff, very helpful, and easy to work with. The transition was smooth and simple, which helped make things great!

Donald W. on

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Patricia B. on

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DAVIDA V. on

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mary P. on

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Good service

Annie M. on

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The Customer is great, couldn't ask for better service

FRANCESCA G. on

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EDWARD P. on

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Great costumer service

RONALD B. on

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Awesome!!

Monique W. on

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Ramesh J. on

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GINGER T. on

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LAVON L. on

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Nothing

Dominic K. on

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If the trailer rented does not work due to width of the ramp vs. the item being loaded and the customer returns the trailer immediately; the customer should get a partial refund and not pay in full for a trailer that cannot be used.

Kelvin H. on

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Ronald L. on

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Clean the windows and make sure windshield wipers are not damaged.

SHANNON H. on

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Everything was perfect.

LARRY F. on

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The staff was friendly and very informative. They made the transaction quick and easy.

FINLEY D. on

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Samantha T. on

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I work for Uhaul as well in sales and reservations, my first time using the truck share app and it was a great learning experience.

DENZEL W. on

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The owner was so helpful and considerate. Thank you for all your help.

Mian P. on

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Great service wonderful people thanks

Paul O. on

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Paul

Mariel C. on

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Customer did not leave a comment.

Yahaira G. on

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