Help keep the contracts easier to fill out on the computer. There were mistakes made on mine that they did change me 151.62 for the first day Plus the 100.00 deposit so that day off my card they took 251.62 one day rental rate was 19.99 when it should of been no where near that until you add 100.00 depositteresa E.
Customer Reviews for Family Fun RV Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Clarence C.
Customer did not leave a comment.Jim G.
The truck was not ready when I arrived. The staff person was friendly but I had to wait an hour before the truck was "found" in the system. The furniture blankets were used and dirty. The interior of the truck was dirty.Andrew V.
Friendly, helpful staff. Easy pick up/drop off.John M.
Make sure your trucks actually have brakes! Don't rent other human beings shitty vehicles you wouldn't want your own family members driving. I would never ever recommend anyone to U-Haul EVER.Brian R.
Customer did not leave a comment.QUINN T.
Customer did not leave a comment.Brian W.
Customer did not leave a comment.melissa M.
Easy and hassle free.LEANN MARIE L.
Customer did not leave a comment.JOSHUA LANE J.
I was originally scheduled to pick up the U-Haul at ATC autobody and paint. I needed it at 8 AM. I called at 8:05 and the guy rudely said to wait 20 minutes as he was running late. When he finally got there he was rude and inconsiderate of my time. Then he could not get the U-Haul started and blamed it on a chip malfunction. As he attempted to rearrange my reservation for a different pick up location he started complaining on the phone about the maintenance problem and trying to schedule a time for someone to come out and work with it all while I was standing there waiting. When I mentioned that I was in a hurry and that I would really appreciate if he hurried with me he said I could just leave. Wow. I think his name was Brandon. The guy has zero customer service skills. The U-Haul rep on the phone redirected by reservation and when I made it to the Family Fun RV Center they were extremely helpful and nice and got me on my way within 10 minutes.Jeremy N.
Customer did not leave a comment.MAHENDRA KUMAR M P.
Customer did not leave a comment.Rebecca G.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.WENDY JOANNE S.
He didn't seem to really know what he was doing and couldn't even find my reservation at first.. when I picked up the truck it had little less than a quarter of a tank of gas when I returned it I had stopped and made sure it actually had a little more than a quarter of a tank of gas but I guess the Roseburg Place had marked on the sheet that there was 1/8 gas in there so he wouldn't believe me and charge me the difference in the gas $24.18 That wouldn't have upset me if I hadn't purposely just moments before stopped and made sure I gave them more gas than they gave me next time I will know to take a picture of the Gage and pay very close attention to what it says on the paperwork before I leave with the truck after picking it up. Thanks MichaelMichael M.
Employee expected me to do his job by chaining up the trailer hitching the trailer and wiring the trailer to my vehicle all by myself when this was his job clearly. When dropping off trailer the same employee along with one of his co-workers smirked at me and laughed as I had to unhitch and do everything again by myself.SHANE GREGORY M.
This location was great, they had the size of uhaul we needed in stock. This location was easy to find/access and the staff were friendly and knowledgeable.LONNA B.
I checked in my truck online, then redundantly inside. The rep was not wearing a mask.Thor S.
Customer did not leave a comment.Bradley B.
The location didn't have the supplies I ordered online and the truck had a massive gas leak. U-Haul locations should have U-Haul supplies and well-maintained trucks.KEVIN J.