This is the second time I've rented with U-Haul in 4 years and probably the last. The first time I used the app to pick up a truck. The truck was there. But the app required me to put in all the info I had already entered to make the rental. Since the office was closed I had to take pics of myself and my license, again, IN THE RAIN. When approved I was told the keys were inside the office. Which WAS CLOSED. I called U-Haul and was given replacement... 45 minutes away. This time? New outfit literally down the street from me. Thought U-Haul might have the issues worked out. Wrong again. On Arrival: - Asked to photo my license - which I had done 1 hour before on the reservation - Had to wait more than 5 minutes for app to approve me - Given the number for a truck which was not there - Inside, agent required my license - AGAIN - and a reference person to get a new truck. Even with the app & reservation showing on my phone - Gave me keys and vehicle# for another truck. - As I was leaving agent raced out to say I was taking the wrong truck. The same truck she gave me keys and a vehicle # for. - She told me to put the truck back and come inside. - Received another truck (SO MUCH FOR SELF CHECK IN) - Truck had a half a tank of gas when I got in. No big deal. I returned it with the same half tank of gas - WAS CHARGED ANOTHER $25.88 IN FUEL FEES BECAUSE THE HALF-EMPTY TRUCK I RENTED WAS NOT RETURNED FULL. The one thing I keep learning from UHaul's rental business is that you folks are truly lousy at renting things.
Francis R
Customer Reviews for F&Z Gulf Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All went very well No issues and no complaints
Daniel RI made a reservation online, but they couldn't find the reservation. I waited for over 30 minutes while they worked out the issue, which was very frustrating because I had people waiting for me. The truck was clean, but the driver's side door did not close well, which caused a very noisy and drafty drive. It got the job done, but it could have been a better experience.
GRETCHEN D