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MOLLY G
Customer Reviews for Fast Gas & Propane
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Out of confusion, I had made a reservation at a different location, but they took care of me here beautifully. The van had been returned a little dirty but it was not a big deal.
Stephanie RKeep up the good work!
Adrian T10
Bryan ASeamless drop-off experience.
ROBERT FNice large lot to maneuver around on.
Patrick MI was grumpy about moving and getting a uhaul text at 530 in the morning and the rep just brushed it off and was very helpful. I apologized profusely when I returned the equipment since it was a me problem and not something they should have had to deal with
brianna rVery kind people all is ok so no coments
victor tYour service was excellent I can't think of any improvement needed
jose sEverything was all good
Jacqueline GGreat experience. Will rent from this location again.
Sandra BVery satisfied. Very nice & professional people.
Djamal MDrop off was easy and staff was very helpful.
Vince PMore trucks should be Nice becouse im a regular costumer and very ofthen they run out of trucks but for the rest they doing a great job
victor tTruck wasn't ready for an hour
Lere GThe only thing I would do differently is go up to the counter vs using the app to check in. I felt the app took longer than if I had gone inside. Otherwise, this place was a great place to rent a variety of Uhaul trucks.
Dianne CAwsome service!!!
Ronald AThe trailer I rented had a stained bed comforter and a lot of broken glass in it, I had to spend over 20 minutes cleaning this unit myself.
Travis ZMy experience was fast, easy & efficient & the customer service & satisfaction was excellent. Thank you & keep up the great work!
Taryn M1. No dolly was available, at least mark it early so we can arrange for one elsewhere 2. Tow hitch was attached when I did not even need it. Did not know how to unhook it. The person said it was unhooked and drive and it will unhook. Lies.
Bunra AA las 11:am llegué por la unidad, hice todo por línea para no hacer fila y salí de allí después de 1/2 hora, pues me pidieron información que ya había dado por línea. Muy tardado. Que se explique todos los costos que uno tiene que pagar,. Por ejemplo, en mi caso no sabía que me entregarían la unidad sin gasolina, le puse $80.00 dólares de gasolina. (en el contrato decía que si regresaba con 1/4 o más, me regresarían $26 .00 dólares, la regresé con un poco menos de l1/2 y quien recibió la unidad dijo que no hay reembolsos.)
Luz CI can't think of anything off hand. I t was a very smooth rental al around.
cris wI have used this spot many times and they are always incredibly nice, prompt and the communication is very clear. The vehicles are also in good shape and mostly available. Highly recommend!
Michael KThe truck ran like a rocket !
Kenneth OAgent is very helpful and friendly
Jeffrey iExcellent customer service
Gilbert AThe front desk staff were VERY NICE!!! Very much appreciated!!!
Donte WImprove customer service.
Kim Sbroken lock, check engine light and gas cap indicator light on, front air dam hend on by zip ties
Richard GThey loaded my car onto the car hauler and did it wrong so my front bumper got ripped partially off when I tried to back off of it. I have video and photos
Julie HThe truck was not properly cleaned, A-lot of Maintenance needs to be done on the truck. It was a very bumpy, unsteady ride. I can say more but it will be too much in writing. I was very disappointed and dissatisfied with the rental truck with U-haul. I have never experienced this problem. I have rented from U-Haul for many many years and never experienced this type of tragedy. In order to improve, the Customer service needs to improve, and Maintenance. Maintenance was my number 1 concern for my safety and my children's safety. I felt very unsafe driving this U-Haul truck. It would not pass Safe Inspections if it was well inspected. The U-Haul truck would not pass all 3 inspections.
Sabrina PNice and fast
GERALD BThis location is one of the best. Great management and employees
LORENZO REverything was great, easy rental, good customer service. Easy return as well. Called in before truck was due was able to keep another night.
Gail mThe people here were very helpful and friendly, i will always come back here
Robert Lkeep to good customer communications.
Linda KThis experience went from smooth to terrible within hours. I dropped off my rental on Saturday at 12:30 pm and was told I’d get an email receipt no action required. By 9 pm I was charged an additional fee for an extra day. I called the 800 number and was advised I had to get the local office to close out the rental. Having no other choice I went at 6 am and asked for them to close it. They were “surprised” that it wasn’t done. Now I have over $300 in unauthorized “pending” charges to my primary credit card. Needless to say this entire experience was terrible and I would NEVER recommend anyone rent from this location or U-Haul for that matter. You’ve unfortunately lost my business.
Anthony SGreat 👍 👌 👍 👌 job
Khellaf BThe guys taking care of the UPS rental service at this location were all friendly and professional.
Sherman WNothing
Anthony PVery helpful and even let me use a couple straps no charge, thanks again!
Michael PEverything went smoothly and I was very appreciative with my experience.
Jeff RGreat helpful people. Wonderful customer service.
Michelle BStaff or anyone that knows how to work Uhaul's computer services, should know the ends and outs , like letting the customer know when their funds will be released
JAMES HThe person who assisted us was really friendly, which was great. However, we did encounter a couple of issues with the rental. The original truck we had reserved had a flat tire, so they had to replace it with a van and unfortunately had a cover. The van didn't quite fit the furniture we needed to pick up, so we ended up having to rent another car. To make matters worse, the replacement car we rented had broken tail lights and some other problems, which made it impossible for us to return it to the location at night so we kept the car all night. We immediately contacted U-Haul to let them know about the issue, but it wasn't until it got dark that we noticed the broken tail lights. Thankfully, U-Haul was understanding and didn't charge us for keeping the car overnight. The guy at the location even provided us with a small discount for the inconvenience. It would have been better if their vehicles were better maintained though.
Jose PThe drop of experience was smooth and quick
Clarance GThe guys I dealt with for the U-haul rental were nice, but another guy working in that same location, right at the door faced me with: “What do you want?” and a cold expression. Zero client communication skills.
Georgi DThese guys are professional. They have a large selection of trucks. I would do business with them any day.
Bruce BThe location was great, especially for Oakland and the staff were super helpful. The truck itself, however, had significant bumper damage; it looked like someone caught the front bumper on something as they were backing-up and it pulled the bumper away from the truck, making it more difficult to drive as the driver-side portion did not contour the front of the truck as intended. The inside of the storage bay was riddled with spiders. I killed 3 that just happen to be exposed at the top of the roll-up door and saw others while loading the truck, which means others were likely brought into our new residence upon unloading. We had to purchase a padlock because the one included would not close/lock. The cup holder performed it's function thanks to the help of rubber-bands already in place upon entering the cab. Finally, we rented a dolly which had to be alternatively secured due to the pre-installed dolly clamp being rusted and unable to close around the dolly axle. The truck itself performed well while driving/hauling, otherwise.
Melissa C