Customer Reviews for Fast Gas & Propane
(U-Haul Neighborhood Dealer)

900 reviews

13700 Catalina St   San Leandro, CA 94577

(510) 962-5961

Hours

  • Mon-Fri: 6 am - 6 pm
  • Sat-Sun: 6 am - 5 pm

Services at this Location:

Contact Us

(510) 962-5961

13700 Catalina St
San Leandro, CA 94577

Services at this Location:

Hours

  • Mon-Fri: 6 am - 6 pm
  • Sat-Sun: 6 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
4.0

Customer did not leave a comment.

JENISE H. 
Rating:
5.0

They were fast and quick to get me the truck but I haven't recieved my refund they took money off my card in case I drove over 50 miles, but It was only 10 miles. So please ask them to give me my refund.

Saundra H. 
Rating:
5.0

I moved from Oakland to San Francisco and it was a great experience picking up the truck and delivering it to U-Haul after.

BRIAN P. 
Rating:
4.0

Customer did not leave a comment.

Jonathan N. 
Rating:
5.0

Customer did not leave a comment.

Melissa D. 
Rating:
5.0

The owner helped with an issue with a burnt out fuse in my car which was affecting the trailer lights and was able to resolve it quickly and with little cost. Would definitely highly recommend.

David P. 
Rating:
5.0

Customer did not leave a comment.

MOTUNRAYO A. 
Rating:
3.0

Customer did not leave a comment.

Joann W. 
Rating:
5.0

Customer did not leave a comment.

Reniesha B. 
Rating:
4.0

With the covid-19 going around as we speak, the vehicle should be free of dust and spider webs

HARRY B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

William O. 
Rating:
5.0

Make sure seat adjusts. Clean dirt out of the cargo area.

Krysta S. 
Rating:
5.0

Muy buen servicio y limpieza en el vehículo. Rebasaron mis expectativas.

JANITZIN R. 
Rating:
4.0

everything was clean and worked right, the price was fair and the customer service was good. Also the vehicle was new and maintained

Jeff M. 
Rating:
4.0

Customer did not leave a comment.

Liberty C. 
Rating:
5.0

Customer service wa outstanding

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO M. 
Rating:
4.0

Customer did not leave a comment.

Olivia B. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Priscilla P. 
Rating:
1.0

Customer did not leave a comment.

Arnitha H. 
Rating:
5.0

Customer did not leave a comment.

Sherrill D. 
Rating:
4.0

Customer did not leave a comment.

NANCY S. 
Rating:
4.0

Everything was good.

KANIKA B. 
Rating:
5.0

Customer did not leave a comment.

DONNA M. 
Rating:
5.0

The truck is really clean. Friendly staff. Easy check in and return. Will be using this location from now on. Really good experience.

Auraaurea S. 
Rating:
4.0

Customer did not leave a comment.

Hector J. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
1.0

Maintain your vehicles so more people don't have to experience what I went thru stuck in a broken down truck for 6 hours!!!

AMBER S. 
Rating:
4.0

If there was some way customer could be informed the equipment they rented, i.e. furniture dollie, is not available or will probably not be available, would be great so they could make other arrangements. Moving was harder because the dollie I had requested when I made reservation was not available.

LOUISE M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

muhammad A. 
Rating:
5.0

Customer did not leave a comment.

JORDAN P. 
Rating:
5.0

Customer did not leave a comment.

Walter W. 
Rating:
5.0

Thank you! Pleasant rental experience

MARIA C. 
Rating:
5.0

The truck needs alignment

HECTOR D. 
Rating:
5.0

Your service Representative Maria was simply outstanding!!!!!!

Sal M. 
Rating:
5.0

Customer did not leave a comment.

TYLER G. 
Rating:
5.0

Sean was awesome. Customer service exceptional, he cleaned the trailer out and helped us hook it up. Would use the facility again just for the good customer service.

ALEXANDRA B. 
Rating:
5.0

Customer did not leave a comment.

Linh N. 
Rating:
5.0

Good customer service and excellent

Hector R. 
Rating:
3.0

NA

Bernardino L. 
Rating:
4.0

Customer did not leave a comment.

Sylvia V. 
Rating:
5.0

Customer did not leave a comment.

CECILIA H. 
Rating:
3.0

The Mirror is not available to adjust manually

Dung N. 
Rating:
4.0

Customer did not leave a comment.

JOEL Z. 
Rating:
5.0

Service is great.

Kenneth N. 
Rating:
5.0

Best customer service! We used them twice...and may be going back a third time. Highly recommend vs. Using Uhaul on line.

Julia N. 
Rating:
5.0

Great customer service and patients.

Leslie J. 
Rating:
5.0

Fast Gas & propane is my go to for a uhaul. And they offer cheapest gas in town.

Valentin M. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE S. 
Rating:
1.0

There was a gentleman at the end who was not wearing a mask and repeated harassed me to the point I could not retrieve my belongings from the vehicle. He was rude and I want a refund for my experience.

MICHAEL L. 
Rating:
1.0

No one there to give me the truck. They took a 30 min break and I had to wait for him to come back.

JAN H. 
Rating:
5.0

Customer did not leave a comment.

Monica P. 
Rating:
5.0

Best customer care! Walked me through pricing and rates . Def recommend

Jose D. 
Rating:
5.0

Customer did not leave a comment.

Gerardine M. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

The representative was honest and kind!

Eunique T. 
Rating:
3.0

Make sure to put exactly the same amount of gas there was in the car when you picked it up. They will charge you a crazy amount if you don't get it to that point but not give any kind of credit for going over either. It is a problem with the U-Haul app not giving the place an option to do anything. The transaction is all done through an app. The employees were great but that is a very poor design for the app.

Amelia C. 
Rating:
5.0

nice

weiheng P. 
Rating:
3.0

When asked if I wanted the insurance I declined as I am covered through my car and travel trailer My fault for not checking receipt. When I checked the receipt... I was charged ..... not happy

Deborah E. 
Rating:
3.0

The men who run this place treated my daughter and I as if we were interrupting their normal business. They ignored us until I stated I wanted the van I rented. The man kept looking over my shoulder as if looking for someone else. Not a female friendly place. They were a bit condescending.

Heather J. 
Rating:
5.0

Customer did not leave a comment.

Dale J. 
Rating:
5.0

Customer did not leave a comment.

Vinh H. 
Rating:
5.0

Customer did not leave a comment.

MILENA N. 
Rating:
5.0

Customer did not leave a comment.

Brijesh P. 
Rating:
3.0

Keys were not in car as was described in the app. Had to go get them inside from the store at the location. Very confusing, figuring this out ate about 30 minutes into my rental time.

Collin P. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Customer did not leave a comment.

Roberto J. 
Rating:
5.0

Customer did not leave a comment.

ERIC Y. 
Rating:
4.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Nice place, nice people. made the horrible experience end with some relief with their kindness and personality.

Paul F. 
Rating:
3.0

Truck window was dirty and tire pressure was low. Had to point it out and then they refilled tires. Contract was rung up incorrectly - I paid for 4 extra days plus insurance and safe move. On third rental day (4 days prior to return date I paid for) received numerous rude calls telling me my rental was overdue, charges would occur and a family was waiting for my truck! Had to call distribution center to inform them my contract covered all the extra days and the truck was not overdue. Finally they saw it was posted as I said but had been incorrectly input by San Leandro U-Haul! I ended up returning truck a day and a half early but did not receive any discount for the problems or for a day early return.

LILI B. 
Rating:
5.0

The staff at this location are to be commended. They are friendly, helpful, and very efficient!

Michael I. 
Rating:
5.0

Customer did not leave a comment.

Tracy L. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
5.0

The only problem I had with this rental is due to my height of 6 foot 6 inches.There was not enough leg room for me and the instrument panel was difficult to read do to the overhang of the dashboard. One other problem was due to height was looking out the front window I had to scrunch down to see farther than 40 feet down the road. This is due to the seat hitting the back of the compartment with not enough travel to move back further. Other than that everything was fine.

john C. 
Rating:
5.0

Supreme customer service!

MICHAEL L. 
Rating:
5.0

really nice guys, fast in and out, no problems at all, truck in very nice conditions

DANIEL B. 
Rating:
4.0

I had a "guaranteed" pickup location in Oakland and when I went there at the guaranteed time and date, I was told there were NO trucks within 100 miles! After 45 minutes, they finally said they could give me a cargo van if I went to this location to pick up. The personnel at this location were great, but obviously I was very angry that I was no longer getting the truck I reserved. Especially when you advertised that I had a guaranteed reservation! This is false advertising and misleading consumers and I do intend to take action and notify state and federal authorities.

Karen R. 
Rating:
5.0

The latch had a problem it opened when the door rolled up and was very hard to close with door rolled up.

christine T. 
Rating:
5.0

Very easy and friendly

Alicia R. 
Rating:
5.0

Customer did not leave a comment.

Tuan B. 
Rating:
5.0

This is my second rental. I will go back.

Nancy S. 
Rating:
2.0

Customer did not leave a comment.

Steven B. 
Rating:
4.0

Customer did not leave a comment.

Leonard S. 
Rating:
5.0

Customer did not leave a comment.

Altan K. 
Rating:
5.0

Very nice people

WEITIAN Z. 
Rating:
5.0

Customer did not leave a comment.

DeAndre W. 
Rating:
1.0

Very unorganized. Reservation location and equipment was changed and I was notified last minute. Poor customer service overall, and very unsatisfied with the service provided.

Michaela Z. 
Rating:
4.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

Employee helped me park the trailer because I couldn't do it.

yoneda Y. 
Rating:
3.0

The truck was a bit run down and shifted gears sharply. Overall there was no concern with the locations themselves, the issue was the ridiculous night before cancellation and poor customer service when calling for resolution. There's no point in a "reservation" if there won't be a vehicle reserved.

Tamara F. 
Rating:
5.0

Customer did not leave a comment.

IGOR Z. 
Rating:
3.0

Customer did not leave a comment.

DAVID A. 
No reviews have been submitted for this location.

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