Customer did not leave a comment.eric D.
Customer Reviews for Fast Graphix
(U-Haul Neighborhood Dealer)
Thief River Falls, MN 56701
Services at this Location:
- Mon–Fri9 am–5 pm
- Saturday9 am–12 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Is there a way to make the floors less slippery? Every Uhaul I have used, the floors are extremely slippery. This place was perfect!Sherry N.
Customer did not leave a comment.Cynthia W.
Customer did not leave a comment.Shawn W.
The customer service and assistance received at rental pick-up was very friendly, polite, helpful, and informative. Also, the truck was ready, waiting, already warmed-up for me, and was de-iced, as well. And lastly, the U-Haul website, automated text messages, and customer service agent were all really exceptional, helpful, clear, and very user-friendly and easy to navigate! It was an excellent rental experience, from the initial reservation all the way to truck return!!! I'd highly recommend U-Haul and this specific rental location!Danita H.
Customer did not leave a comment.PAUL M.
Customer did not leave a comment.PAUL S.
Customer did not leave a comment.richard G.
Uhaul cab and back were dirty. Lots of false Christmas tree needles in the back.Lilia O.
Customer did not leave a comment.Matthew R.
N/A, it was nice to be able to talk with someone!KORY A.
First, clerk who was checking us out, had a horrible cough, and coughed into her hand, then handed us the keys. Disgusting, since we are preparing to move elderly parents. 1. Clerk said the vehicle was half full of gas.... It was not, it was less than half. We stilled filled it half way, since that is what we were told to do. 2. After loading U-Haul. It would not start. Called/messaged U-Haul as instructed on the agreement, we did everything they advised. Was put on hold twice for over 20 minutes. Was moving parents, one of which is in hospice care. Ended up moving after dark, which was not planned. Very disruptive to all involved. 3. No working tail lights. Front, brake and parking lights functional. It was a lot of inconvenience to all involved, very unpleasant experience with U-Haul.Robert W.
It was a great experience. The owner was so pleasant and inviting. We chatted for awhile to make the experience even more pleasant.LISA S.
Customer did not leave a comment.Dale R.
Customer did not leave a comment.Christine H.
Customer did not leave a comment.Vicki T.
Don't reserve equipment to find out the equipment isn't available. I rented a trailer over two weeks before I needed it to find out it wasn't even at the location i reserved it at. Why reserve it if it isn't available !Josh G.
After the pickup experience, this was hassle free, and that is appreciated.Paul B.
Customer did not leave a comment.Donovan K.
The staff at Fast Graphics made it so easy! I highly recommend them!Tawnya P.
Great serviceStephen O.
Customer did not leave a comment.Jerry M.
Customer did not leave a comment.Wayne J.
Address I was texted was incorrect. When we arrived, location was closed.Terry B.
Customer did not leave a comment.Randy H.
The woman working was fantastic.Michael E.
Customer did not leave a comment.kathryn C.
Do not keep asking for information on-line, ahead of pick-up, especially photos of licenses, if we are going to have to spend time answering the same questions and filling out the same paperwork, when we pick up the trailer.Cord C.
Helpful and quick service. Best Uhaul experience I've had!Lizz N.
Customer did not leave a comment.Elvis H.
Customer did not leave a comment.gula S.
We dropped it off on a weekend and they were closed. Wasn't sure where a good place to leave it... as it seemed like new soft dirt was there and some ditching. I hope it was an OK spot to park the trailer.Jennifer A.
Customer did not leave a comment.Ricky O.
Pick-up and drop-off were very simple and the locations worked perfectly for where we needed to use the truck.Karen L.
Everything was great.John L.
The truck dashboard was lit up. Company tried charging for the standing repairs needed prior to my rentalJake H.
Customer did not leave a comment.Kim H.
Wonderful! No problems whatsoever!Ken F.
Terrible customer service weren't helpful had attitudes and tried to over charge meKieran G.
Customer did not leave a comment.DARROLL V.
Customer did not leave a comment.Allen P.
Customer did not leave a comment.Hope L.
I rented an appliance dolly and it was not in the truck. Tammy at Fast Graphics said I should be glad the truck was there cuz she had to leave company at her house to make sure the truck was there. I had to spend over 100.00 for an appliance dolly. She is not willing to buy the dolly from me. What a poor excuse for a rental outfit for Uhaul.Lynnell T.
Customer did not leave a comment.Jay B.
Not much my drop off was easy and very understandable..Tiffany B.
Customer did not leave a comment.Roxane G.
Customer did not leave a comment.Makayla P.
The app is terrible.Pete F.
Customer did not leave a comment.Jose S.
The owners at this location are awesome.Michael H.
Nothing, Terry Blacklance and his wife were exceptionally helpful, give them a bonus.Orley G.
My reservation was for Grand Forks, ND, having to drive over two hours to pick up a the trailer seems to be too far. This is the fourth time this has happened to me in the past two years. IF you had competition we would have a choice.Joe R.
Customer did not leave a comment.Tami P.
Customer did not leave a comment.Randy R.
Customer did not leave a comment.rebecca L.
Customer did not leave a comment.Don P.
Customer did not leave a comment.STEVEN W.
Customer did not leave a comment.Todd M.
Great business, friendly folk.james K.
Customer did not leave a comment.ZACHARY B.
They charged me too much. I called the guy said he would fix it never heard back. By my math the bill was close to $100 to much.Scott K.
The staff was friendly and helpful.Edward H.
Nice people, good service, helpful and courteous!Neal C.
Customer did not leave a comment.Jason L.
Customer did not leave a comment.JOSEPH K.
Trailer lights didn't work got pulled over by law enforcement due to thisRalph M.
Don't move my fucking ptruck to another fucking town in another fucking stateCameron G.
The vehicle was so loud! She said it needed work and it should have been done before letting it on the road!! Neighbors weren't to happy about it either! Couldn't even have a conversation!Darcy H.
Customer did not leave a comment.Jacqueline L.
Customer did not leave a comment.STEVEN F.
very dark area to bring a truck back to at night. the drop box near the front door had no light so i hurt my foot on the step that i could not see that was there! I also got charged for extra gas when the gauge was where it needed to be. will not be going back to this location!LAURIE T.
Customer did not leave a comment.James L.
It was my pleasure to do business with this company. Not only were they very professional and courteous but they had exactly what i was needing and made great efforts to expeditiously get me through my paperwork, hook up my trailer and get me on my way. Will definitely do business with them againScott P.
Customer did not leave a comment.Monica C.
Customer did not leave a comment.Julio C.
This location told us our pre-arranged drop off location did not exist. Corporate office said it did exist and to go ahead with our pre-arranged drop off plans.Carter S.
Customer did not leave a comment.KELLY T.
Customer did not leave a comment.KRISTEN S.
Staff was friendly, efficient, & knowledgeable. Equipment was ready as requested. All around happy with our rental experience.Dusti C.
I have used Fast Graphix in Thief River Falls, MN many times and the service is always safe, friendly and speedy!! I would highly recommend them!Kelly T.
This is a great location. I appreciate the work the owner is doing to make a responsive, inviting business. That said, the algorithm determining allowable driving distance is absolutely in error. I drove nearly the shortest possible distance to Moorhead and was charged for extra miles. The Thief River Falls location indicated on the UHaul website is incorrect, and that may be part of the issue. Very frustrating to pay a premium for a 6 hour rental and then get charged slightly more for a small number of calculated miles. The local franchises are good, the parent company, is this instance, is less satisfying.Philip M.
Customer did not leave a comment.Steve N.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.MITCHELL B.
They were very polite and accommodating when we needed a quick rental this week.John W.
I was to pickup the truck in Grand Forks, ND as per my early reservation. They sent me to Thief River, MN (62 miles) to get the truck. That was very disappointing and frustrating as our help in loading and our schedule was totally disrupted! I thought the Grand Forks location should have had or gotten the truck I registered for â€” not pleased with the â€œoh sorryâ€ response!Robert J.
Customer did not leave a comment.Jason S.
uninformed as to Crookston having a drop off place, would have been nice to cut the miles--went on line and no info for the new place.Steve B.
To add tongue lifts to the trailers would be a huge addition to the Uhaul offerings.Travis W.
Customer did not leave a comment.Teresa N.
The U Haul on Gateway Drive in Grand Forks cancelled our equipment a couple of days earlier. Fast Graphix owners were excellent and honest!!frances G.
Customer did not leave a comment.Auston M.
They told me one price and change it !! It will be the last time I'll ever rent a nother one from thief River falls not from that guy !! And I'll make sure a lot of my friend knows about it !!Evelyn K.
Customer did not leave a comment.Auston M.
Customer did not leave a comment.Katherine M.
Customer did not leave a comment.Timothy I.
Customer did not leave a comment.Ian G.
Customer did not leave a comment.CHAD H.
Customer did not leave a comment.SCOTT D.
Customer did not leave a comment.Luther P.
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