Customer Reviews for Fast Trac
(U-Haul Neighborhood Dealer)

366 reviews

501 N Washington Hwy   Ashland, VA 23005

(804) 752-7023

Location Hours

  • Mon-Sat: 8 am - 9 pm
  • Sun: 9 am - 9 pm

Services at this Location:

Contact Us

(804) 752-7023

501 N Washington Hwy
Ashland, VA 23005

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 9 pm
  • Sun: 9 am - 9 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Perry J. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDERRAY H. 
Rating:
5.0

Customer did not leave a comment.

ARETHADURSILLA E. 
Rating:
3.0

Customer did not leave a comment.

Marsha W. 
Rating:
4.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

The drive train had a bad vibration and wouldn't go into high gear until I let off the gas and let it coast of awhile. It made that all that counts.

ROBERTWOODARD S. 
Rating:
2.0

The uhaul had paper in the back everywhere. The drop off is so far from where I live. I called the guy working there if the drop off is the same as pick up and it wasnt turns out I could have traved 5miles instead of 44mil to drop off.

lorenzo K. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

TYRONETAVON C. 
Rating:
4.0

Customer did not leave a comment.

SARAHJANE C. 
Rating:
5.0

Wonderful staff

Ella S. 
Rating:
5.0

Customer did not leave a comment.

robert L. 
Rating:
3.0

My truck was gross and had dog poop and trash all in the back. Which delayed my loading the truck due to cleaning it first. And when I returned my truck they said I would receive a new total which didn't happen because there wasn't anyone there when I returned my truck.

Gabriel L. 
Rating:
5.0

Customer did not leave a comment.

Will M. 
Rating:
5.0

Customer did not leave a comment.

SHAKYLAANGELIQUE R. 
Rating:
5.0

I called the 1-800 customer service number and requested assistance with receiving credit for mileage approximately 60-80 that I travelled as a result of the original location not having the equipment. I was hung up on and they did not return my call. I need a supervisor to assist as I was charged an additional fee of $90.29 which overdrew my bank account

TISHA H. 
Rating:
4.0

setup a place other than the register to fill out the paperwork

ROBERTCLARK A. 
Rating:
3.0

Customer did not leave a comment.

Max S. 
Rating:
5.0

Make sure all of the lights work

Jason S. 
Rating:
5.0

Customer did not leave a comment.

JEFFERYR. S. 
Rating:
4.0

Everything went well,no problems at all .

THOMASMICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
3.0

Clean the equipment and make sure it's in good working order.

Jennifer W. 
Rating:
5.0

I was on the road with my brother and his wife. We were traveling with mom trying to get hwr home after our dad past away while they were pit of town. Mom made it only so far and couldnt drive. This was the only plave i could find a uhaul. The manager went out of the way to make sure i could het it

DARRYN R. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPHRODERICK S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
4.0

Customer did not leave a comment.

Clay L. 
Rating:
3.0

Customer did not leave a comment.

Lloyd N. 
Rating:
5.0

Nothing at all.... Perfect service and very polite... I personally appreciate my visit there and the use of the truck was great

LAVARTYRELL W. 
Rating:
5.0

Customer did not leave a comment.

JULIO R. 
Rating:
1.0

Clean the truck before hand and ensure accurate mileage reading

david S. 
Rating:
5.0

Customer did not leave a comment.

DAVIDALLEN M. 
Rating:
2.0

Their computer kept giving them an error message. My husband had to get somebody on the phone and we had to have them call the regional office to get things straightened out. It took us an hour to get the truck.

Anthony C. 
Rating:
1.0

I hooked up the first trailer by myself in the rain, then when checking the lights realized the trailer wiring harness was missing a prong and I had no turn signal. So I went back in and was advised to try a different trailer so I unhooked the first and hooked up 2nd. As I'm checking everything I realize the door does not latch on the second trailer and I can't risk having my stuff get stolen or loose on the interstate, so I end up unhooking and hooking up a 3rd trailer- all of this in the rain, with no help.

Chad R. 
Rating:
1.0

Get better employees.

SAMAHHATIM M. 
Rating:
5.0

Customer did not leave a comment.

Kelly J. 
Rating:
3.0

Customer did not leave a comment.

Tony M. 
Rating:
5.0

Very convenient, really got me out of a tight spot

MICHAEL M. 
Rating:
2.0

I booked an appliance dolly to move a washer and dryer from the second floor. They only had a regular handtruck when we arrived to pick up the truck. They gave us no notice in advance so I could make other arrangements.

Christopher Snea S. 
Rating:
5.0

Customer did not leave a comment.

Jesse H. 
Rating:
5.0

Customer did not leave a comment.

STEVENPETER S. 
Rating:
5.0

They were great, and standing by on the phone in case I needed any help with the U-Haul 24/7 Truck Share in returning the truck.

JOYCE W. 
Rating:
5.0

All was good No changes needed

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Jesse J. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
5.0

Customer did not leave a comment.

MICHAELROBERT D. 
Rating:
5.0

No light on the trailer

TIMOTHYKEITH V. 
Rating:
5.0

Easy drop off. Thank you

Daniel F. 
Rating:
2.0

Location is a liquor store with one on-duty clerk. Vehicles are parked in a gravel lot next to / behind the store. It was self service as far as picking up the trailer (which had a lot of dirt on the inside), and dropping off the trailer (difficult to move the trailer in the gravel once detached). Trailer was left clean.

Donald R. 
Rating:
2.0

When I picked up the truck he just basically handed me the keys and paperwork and that was it, when I returned the truck I made sure to put the gas gauge back to where it showed on the paperwork even tho it wasn't there when I picked the truck up. I was hoping to drop it off at another location but was told it would double the price. Overall I am happy that I am done moving and glad I don't need to rent a u-haul again. Might just bite the bullet and get a Penske or anything else next time.

DENNISCHARLES V. 
Rating:
1.0

Poorly ran location took entirely to long to get checked out and had to hook up trailer myself and had to make sure tires had air and lights worked which 2 of them did not and the roof of it leaked water inside and got our belongings wet

ROBERT B. 
Rating:
3.0

Clerk was pleasant and helpful but location was also a convenient store so my transaction was interupted with clerk handling customers with store purchases not related to uhaul. Would have been better if had two people working one for uhaul and one for store customers.

sharon G. 
Rating:
3.0

Don't provide a trite “we can get you roadside assistance in 24 hours” to a stranded vehicle

Per P. 
Rating:
5.0

Customer did not leave a comment.

JAMESSTANLEY W. 
Rating:
2.0

Person renting me the truck was very argumentative .

DERRICKLYN W. 
Rating:
5.0

Good job .

David G. 
Rating:
1.0

Was lied to about getting a credit for having to pick up at a different location. Tried to call and straighten out, representative talked over me and had no record of the credit I was supposed to receive. Will not use Uhaul again.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

robert-anthony L. 
Rating:
1.0

Didn't have the correct equipment (dolly) the blankets were gross and smelled like mold and were damp

amie G. 
Rating:
5.0

Customer did not leave a comment.

GLENN D. 
Rating:
5.0

The gentleman that helped me return the vehicle was excellent.

Mark S. 
Rating:
5.0

The app was awesome and easy!

David H. 
Rating:
5.0

Customer did not leave a comment.

luke R. 
Rating:
5.0

Customer did not leave a comment.

Arthur J. 
Rating:
5.0

Customer did not leave a comment.

ian M. 
Rating:
3.0

Customer did not leave a comment.

glen W. 
Rating:
3.0

There is a place for packing blankets in the truck but there weren't any.

Charlotte R. 
Rating:
3.0

Customer did not leave a comment.

Timothy B. 
Rating:
3.0

Credit card terminal was down which complicated things. We were lucky to have enough cash to put a $100 down payment. All in all, a good experience.

William P. 
Rating:
1.0

I reserved a furniture dolly along with the trailer, but when i picked up there was no dolly. This created a delay of more than an hour in beginning my move, as I had to drive to a Home Depot to rent a dolly. If you don't have the reserved equipment, you should notify the customer 24 hours in advance, so other arrangements can be made. This was a major inconvenience, and I may never rent from U Haul again because of it.

Christopher W. 
Rating:
3.0

Customer did not leave a comment.

Starr A. 
Rating:
2.0

This location was sketchy to me - U-Haul is a side line of income for a mart where folks play slot machines. I felt very uneasy at this location.

Heidi F. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
4.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Nothing. Always a great place to work with and reputable.

Lori A. 
Rating:
5.0

Customer did not leave a comment.

Kendall W. 
Rating:
5.0

Excellent service

Salim Z. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Frank was very nice and helpful Prompt courteous service

Dale P. 
Rating:
5.0

Norhing... My transaction was text book....

James R. 
Rating:
3.0

Customer did not leave a comment.

DAVID S. 
Rating:
3.0

I expected a 6×12 trailor would have a 6ft. gate on it. The attendant where I picked it up didn't have a clue about the trailor. The trailor itself was clean and worked beautifully. I was picking up a 61" lawn mower and had to remove the mower deck to use the trailor. Made the job alot longer than it should have. Thanks

Robert S. 
Rating:
4.0

Tried to use the app to document the beer bottle caps and the smell of cigarettes when I first got the truck, but when I tried to leave a description and photo, the app malfunctioned and wouldn't allow my camera to take a photo. This also happened when I tried to claim undocumented damage on the front passenger side. Seems like it could be a way to keep me from documenting up front so that they can charge me later. My stars will definitely drop of that is the case.

Jacob E. 
Rating:
5.0

Customer did not leave a comment.

Terri P. 
Rating:
4.0

Customer did not leave a comment.

Humberto A. 
Rating:
3.0

Customer did not leave a comment.

Laura P. 
Rating:
5.0

Customer did not leave a comment.

Chester M. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Ken F. 
Rating:
3.0

The incorrect gas information was in the computer. Thankfully I had my paperwork that stated the correct gas level.

Jennifer W. 
Rating:
4.0

Nothing really. All good!

John G. 
Rating:
5.0

Customer did not leave a comment.

Joel G. 
Rating:
4.0

Printer for receipt did not work

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Kevin P. 
Rating:
4.0

Quick, polite and helpful service.

Christine S. 
Rating:
4.0

Customer did not leave a comment.

shawn J. 
Rating:
4.0

Quick easy will use again

Kimberly L. 
No reviews have been submitted for this location.

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