Customer Reviews for Federal Highway Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Federal Highway Self Storage

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German Q. on

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julio A. on

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Excellent experience for the service.

Dexter M. on

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Daniel M. on

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Everything went well

Alexei K. on

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Elaine M. on

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Claude D. on

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Willaim T. on

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Last minute request for a truck, pick up at 10AM retrun at 5PM quick and easy, thank you

Jill H. on

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Charles was very helpful with our uhaul reservation and getting the truck ready.

Lisa W. on

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Nothing! Beyond exceptional customer service at this location!

VINCENT A. on

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We rented the 10ft. Small box truck which gets 12mpg on Saturday, Oct. 26th We used a total of 17 miles. We filled up the gas passed the line shown and got a receipt for 1.655 gal. for a total of $3.90. We dropped it off Saturday evening after just getting the gas. Sunday morning we received an email showing a charge of an extra $8.00 for two more gallons of gas. This would mean that the truck got 4mpg instead of 12mpg. An obvious error that Charles at Fed. Hwy Self Storage refused to acknowledge. He even mentioned how energy efficient the trucks are. I need corporate to let me know how this could be charged with proof of our total miles and a receipt for the gas. This needs to be rectified asap. I am contacting my Chase credit card ti dispute this charge until the extra $8.00 is removed.

Tracey Z. on

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Dubois O. on

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Nothing - it was beyond excellent !

bill S. on

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The Gas wasn’t full so I filled it upon return

Fred P. on

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Excellent Staff Extremely helpful!!!

Jay S. on

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Trent W. on

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Samantha at federal self storage where I picked up my uhaul is an exemplary employee to any organization. Even though she does not directly work for uhaul, they should strive to have employees like Samantha. She was friendly, helpful, and very knowledgeable. Despite me handing in my keys after hours, Samantha was still there cleaning and checked my vehicle out kindly, efficiently and without any haste. I will definitely be back and it’s all because of Samantha.

Cynthia L. on

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Nothing you can do any better. The whole experience and staff was amazing. Super friendly , helpful and accommodating.

ROBERT K. on

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I was happily impressed with the professional courtesy and friendly support from the U-Haul team I received because it was outstanding each time I either needed a quick question answered, PLUS changing my rental extended so I could complete my move. Best of all they wanted to make sure I understood what was being explained with patience, to make sue it's what I needed and wanted. It felt like a happy smile on the phone. Best of all IT GAVE ME PEACE OF MIND. From my heart I will recommend to my business friends and individuals that that this is the way to go, especially if this is a person's first move...Because it was done right....and easy too! Robert

Marlon R. on

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brian G. on

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Super smooth transaction from start to finish.

Rose J. on

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William T. on

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Van needed vaccuming

Laura H. on

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Jeff L. on

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CHARLIE K. on

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I was very happy with the van I git and am currently looking to purchase the same type vehicle

gary L. on

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Esmail E. on

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Joan S. on

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Nothing my experience was very pleasant.

Mona B. on

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Easy pick up and return with friendly staff.

Antonio F. on

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Thank you Kim for allowing my husband to pick up the key. We thought we could get to the unit before the hurricane but our preparations for the hurricane took us longer. see you this week

Carlos C. on

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The back of the van had a little dirt inside, so I had to clean it before putting my stuff in there. Putting that aside I had a good experience

Leslie C. on

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The Best. Very, Very Happy. Most companies don't function as well at all now. I wish all companies function this well & smooth. Most companies collude /partner with other bad companies, and ruin our lives. U Haul should train other companies to be as respectful of their customers, and they accept debit cards which is the best. Congratulations U Haul you Are on the top of the list of Best Companies, so many others fell to not acceptable at all. Keep on doing Great. Thank God Your here for US.

Sharon S. on

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India C. on

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I will definitely recommend this location to anyone. The customer service was great!

Jose A. on

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Great service

derrick A. on

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Timothy R. on

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Rental was fine.. facility clean .. Woman at desk for pickup not the warmest sales person I have dealt with .. kind of like a robot with her communication At drop off i asked the girl if we would inspect the vehicle.. she said no need to ?? So I asked her to walk it with me .. she did

Joan M. on

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Abriana was kind & professional!

Christian R. on

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This is the place I recomend excellent customer service to the people who work on this place thanks

David E. on

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Gary P. on

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Jose L. on

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You are really good

George D. on

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Clean, well regulated facility. Moving in was easy!

Roland M. on

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Kim was extremely efficient and helpful

Jeraldo Z. on

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randy C. on

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Friendly staff

Patricia O. on

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Kim was very friendly, informative and helpful. She made my move in very easy. Also, another customer came in to return a truck and she was great with him too!! She is a keeper!!

Alfredo I. on

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Peter F. on

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The truck was hesitating and it was difficult to steer.

Guilherme A. on

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Guilherme A. on

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Great customer service

David W. on

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Nothing in my mind. The rental was fast, the facility was neat and clean, and the van was new!

clara C. on

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The truck was originally delivered to a different office so when this office received it, it was filthy.

Theodore R. on

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Jeffrey A. on

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Great friendly staff

Lynnette O. on

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Christy was very helpful and pleasant, even though, it was busy.

Regina S. on

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Nothing! Great experience!

charles c. on

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Your computer system is not set up to service out of country clients and needs to be updated. Your staff was very helpful.

danielle r. on

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We arrived earlier than anticipated and Federal Highway storage accommodated is by allowing us to move in a day early which was great. The process was quick and easy and the unit was clean

SCOTT C. on

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The checking in/out of the vehicle was exceptionally easy! I will definitely be using them again.

Andrew S. on

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Everything went smoothly. The staff was very knowledgeable and friendly.

Sreedhara M. on

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Christopher S. on

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I really like the units i just could not find time to get down there I am so busy. Wveryone is so nice as well

steve B. on

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Samuel H. on

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Professional, polite and courteous. Would highly recommend this location.

bettina S. on

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I forgot the woman's name at the sales counter..but she is very warm and friendly. She's very funny and interacts well with customers. I'm sorry I forgot your name sweetheart but I just want to say thank you for your warm nature I was having a rough day that day and you were one of the highlights of the day....thank you!

RICHARD D. on

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Scott S. on

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Nothing...

Tabitha G. on

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Great customer service!! Would recommend to my friends and family.

Lee L. on

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Very helpful staff, clear explanations of contract, clear instructions on access to unit.

MAXINE S. on

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I do not see any improvement..this was a great experience.

Kenneth B. on

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Excellent customer service and overall experience. The manager went above and beyond to do a great job.

Jose A. on

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Great customer service and very prompt I was greeted with a smile from the staff and will be back again

Dawn S. on

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Great Friendly service ??

Thomas B. on

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Gas tanks full ... not fair to guess level on gauge... I put in extra to be sure ??

Kimberly B. on

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Super customer service! Friendly and FAST!

rex H. on

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Joaquin O. on

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Mark B. on

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Premises: Very clean and well secured. Storage unit was spotless. Staff: Very friendly, thorough and efficient. We appreciated the personal escort to the storage unit.

Rodrigo R. on

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Joaquin O. on

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william D. on

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Fred P. on

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FANTASTIC Great people!!! Great Service!

Fred P. on

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I’ve said it before, and I’ll say it again. This business. These employees. ARE in fact, are going up and beyond. They have went the extra mile to accommodate my request. GREAT place to rent your next haul.

racquel A. on

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PHILLIP S. on

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Very friendly staff always there to help out.

CLARA B. on

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Thank you, very happy with the service.

Thomas C. on

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Marlene S. on

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MICHAEL B. on

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was there a couple of years, not one complaint

rickie P. on

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Personally I think it was a perfect rental experience

Mario D. on

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Annette S. on

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The staff at this location is awesome. They were professional and pleasant and went out of their way to accommodate me.

amanda F. on

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I made reservations over the phone only to get to the store and it not to be correct and then nobody did anything to fix the issue ended up driving 10 miles in the opposite direction just to pick it up 3 hours after the time I scheduled. I had to go to 2 diff locations for the hitch and they did not know how to put it on. Took them an hour to put on a hitch. The employees were very rude and nonchalant. One employee told me no uhaul place had any trucks at all on a Friday. Horrible I will never use uhaul again. Complete foolery.

Fred P. on

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THIS location is the VERY best! The staff and equipment are far superior to any other location in the area.....

clifton W. on

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Christie is awesome!

Joanne H. on

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Christie working at this location was a wonderful.

John V. on

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Jose A. on

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Wonderful staff , courteous , attentive and always with a smile

SHANE W. on

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andrea C. on

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the people at this location Don and cheryl help;ed so much Thank you

Rolando R. on

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RICHARD D. on

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bryan Z. on

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Henry G. on

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Excellent team on that store, thanks for everything

Andrew B. on

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Just keep up the excellent service. Thank you!

LESILE C. on

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The option for Mobil check was a huge Help Thank you

chris B. on

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Staff were courteous and professional, couldn't have been any better. It was a pleasure doing business with them.

Fred P. on

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Year after Year. 100% GREAT staff. Been to other locations..... THIS location is the BEST. Exceptional Service & Staff!

steve Y. on

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Frank R. on

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GARY C. on

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every thing was superb