Customer Reviews for Fenelon Falls Storage
(U-Haul Neighborhood Dealer)

740 reviews

855 County Rd 121   Fenelon Falls, ON K0M1N0

(705) 887-2626

Hours

  • Mon–Sat
    10 am–4 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/25/2022 - 12/27/2022: Closed

Services at this Location:

Contact Us

(705) 887-2626

855 County Rd 121
Fenelon Falls, ON K0M1N0

Services at this Location:

Hours

  • Mon–Sat
    10 am–4 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/25/2022 - 12/27/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Storage unit was very clean and secure. Storage compound was also well maintained. Office manager was very pleasant and helpful.

JIM B.  |  Overall Experience 
Rating:
5.0

I just like to add that the staff at this location is outstanding. I've dealt with Cheryl and Chris and their demeanour is top drawer I'd like to bring them to my company because they're excellent employees. I can't thank them enough for making what is the moving experience arduous that much easier for me! Thank you again your loyal customer, Maggie

Margaret H. 
Rating:
5.0

Customer did not leave a comment.

PATSY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa G. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

Extend their open hours

Martin K. 
Rating:
5.0

Good customer service easy to navigate… Thank you

Andrew S. 
Rating:
5.0

Had a wonderful experience dropping of the truck. Great customer service.

Trudy S. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Gilles B. 
Rating:
5.0

Chris accommodated us on short notice and in a time frame that we could handle

Chris C. 
Rating:
5.0

Very helpful service

Victoria T. 
Rating:
1.0

A little compassion towards customers when there is a serious promblem

Bruce D. 
Rating:
5.0

Customer did not leave a comment.

Rob M. 
Rating:
5.0

Customer did not leave a comment.

Victoria T. 
Rating:
5.0

excellent customer service at this location!

andy B. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
3.0

Customer did not leave a comment.

Conrad C. 
Rating:
5.0

Customer did not leave a comment.

Wayne H. 
Rating:
5.0

Customer did not leave a comment.

Calvin S. 
Rating:
5.0

Very very nice man, helped me and he handled his busy rush of customers coming in at closing time and he didnt mind at all...and was very professional. Thank you

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

CHARLESA J. 
Rating:
5.0

Customer did not leave a comment.

Alan N. 
Rating:
5.0

A great experience.

Robert B. 
Rating:
5.0

Great friendly service

Darcelle D. 
Rating:
4.0

Customer did not leave a comment.

Lloyd V. 
Rating:
5.0

Nothing, big thank you to Cheryl for her kindness and understanding.

dianne D. 
Rating:
5.0

Customer did not leave a comment.

Theodore S. 
Rating:
2.0

Customer did not leave a comment.

JEFFREYL P. 
Rating:
5.0

Great personal service Thanks

Duane H. 
Rating:
5.0

Drivers side mirror was un able to adjust.

sean W. 
Rating:
4.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Nothing...everything was great

Cornelius L. 
Rating:
4.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

Always a great experience

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

james D. 
Rating:
5.0

Customer did not leave a comment.

Clinton C. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Fantastic

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

FRANK J. 
Rating:
5.0

The folks here were top notch. Helped me get hooked up and unhooked upon return. Very friendly and helpful. Highly Recommend!

Ken B. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
2.0

Staff could be a little more friendly and inviting. An explanation of the drop off process would've been helpful. Assistance in unhooking the trailer would've been appreciated but not offered

Brian M. 
Rating:
5.0

Customer did not leave a comment.

GARYA D. 
Rating:
5.0

Nothing

Rick G. 
Rating:
3.0

Customer did not leave a comment.

Mike R. 
Rating:
5.0

Great customer service. Easy to reserve a rental.

Scott S. 
Rating:
5.0

The store was awesome friendly staff, very efficient, thank you so much, and clean! Thank you!

SUSAN D. 
Rating:
5.0

Customer did not leave a comment.

MARTIN R. 
Rating:
5.0

Customer did not leave a comment.

Joanne H. 
Rating:
5.0

Everything went perfectly Good customer Service Very helpful

Wayne L. 
Rating:
4.0

Well it's not the place but I would give the UHAUL company an F rating since the night before the rental was to be picked up I was told that the 20 foot truck I rented in advance was not available and I would have to take a 15 foot truck and trailer instead. Now if that wasn't bad enough I was then told I would need to drive over an hour to pick up said truck and trailer AND I couldn't pick it up until 1:30pm meaning I wouldn't be back to my place to load it until at the earliest 2:30pm. I had also set up movers to help us load the vehicle and they were set to arrive at noon which would obviously not work. I contacted the movers immediately to let them know the issues and then proceeded to sit on the phone with uhaul for an hour just trying to work something better out. I spoke to at least 5 people and no one could help me. We ended up driving an hour wasting our gas to pick up the truck and trailer. The mover (Pegasus) were amazing and came that evening insted and managed to use only half of the uhaul so we did not have to pull the tiny trailer that couldn't be seen behind the truck all the way to Michigan. We called and they said we could drop off the trailer in Orillia, Ont Canada where we should have picked up our truck. Once again the movers (Pegasus) were amazing but Uhaul was terrible and I will never use them again.

Marilyn F. 
Rating:
5.0

Used this location several times

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

BOB M. 
Rating:
5.0

Wish there was a Uhaul in Haliburton or Minden, but Fenelon Falls had great staff, nice lady on the front desk

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH A. 
Rating:
5.0

Customer did not leave a comment.

Heidi M. 
Rating:
4.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

excellent service, very fast

Vladimir A. 
Rating:
5.0

Customer did not leave a comment.

Sally F. 
Rating:
5.0

Customer did not leave a comment.

Trevor M. 
Rating:
4.0

For me was the first time to drive a truck (26), the manager should give clients some advises verbally and not just in a paper. Also, considerations such as PSI and type of gas for each vehicle MUST be clear indicated in the drivers door or in a sticker.

Sebastian V. 
Rating:
5.0

Customer did not leave a comment.

Robin C. 
Rating:
3.0

Everything was good , friendly and informative!

Andy H. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
3.0

Customer did not leave a comment.

Graham N. 
Rating:
5.0

Hire employees who know what they are doing or have them properly trained, a better tracking system, better communication and compensate for your screw ups. I will be going after uhaul Canada for compensation, this should never have happened to anyone.

MARYCHRISTINE M. 
Rating:
5.0

It took 5 locations before we could find what we were looking for. The inside of the trailer could have been cleaner, there was actually snow in the back, but it was functional and did what we needed.

Aloysius C. 
Rating:
5.0

Very Friendly ! Stayed open longer so I could pu Trailer !

Gary T. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Timmothy B. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Chris V. 
Rating:
5.0

Customer did not leave a comment.

Theresa M. 
Rating:
5.0

Keep up the good work

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Charles Ross S. 
Rating:
5.0

Very friendly staff!

david G. 
Rating:
3.0

Customer did not leave a comment.

Duane H. 
Rating:
5.0

Cheryl was very accommodating and friendly

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN N. 
Rating:
5.0

Great service. Friendly, knowledgeable and helpful staff

MARIANA C. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

ADAM K. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Nothing

RICHARDM W. 
Rating:
4.0

Customer did not leave a comment.

Carolyn M. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Dennis R. 
Rating:
5.0

The owner made a special trip in from Cobourg all the way to Fenlon Falls for my rental. I was very impressed with their dedication and service.

STEVEN G. 
Rating:
5.0

Customer did not leave a comment.

glen C. 
Rating:
5.0

Customer did not leave a comment.

Lainie F. 
Rating:
5.0

Customer did not leave a comment.

DOMENICO L. 
Rating:
5.0

Customer did not leave a comment.

Lynne J. 
Rating:
5.0

Service was fast. Nice equipment

JOHND B. 
Rating:
5.0

The Owner is A wonderful Man and went above and beyond to help me, I would definitely recommend this location, Thanks so much for everything

TERRENCE G. 
Rating:
5.0

Customer did not leave a comment.

IRA P. 
Rating:
4.0

Customer did not leave a comment.

WILLIAMV D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
5.0

All good. Neil was kind and courteous. Smooth transaction.

robert M. 
Rating:
5.0

Update the reservation system and notification to keep clients informed where their equipment will be available if not confirmed at the desired location.

Alan K. N. 
Rating:
3.0

Customer did not leave a comment.

Brian E. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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