I was totally disappointed of the people who were running this place. Truck was in good shape but the people who were running this place was very unprofessional. They charged me $30 dollars for insurance. I told them several times that my insurance covers all rental cars and trucks I never had any issue before; they ignored my statement. I was going to hire two people from Hom depot, they told me they have people who likes to work for you, we discussed the price and they overcharged me by $120 dollars. Sending their cousins to work for me was an illegal by the U-Haul agreement. I am charge extra by $150 dollars. I will ispute thi for the insurance coverage and illegal people working for me by over charging me.
STEVE T
Customer Reviews for Fiesta Smoke & Grocery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul needs to communicate with private lenders I had to wait until 10 because no one got the key code.
JOSHUA RKeep it up. It’s really great.
Maher RThe location of origin referred me to a different location 7.2 miles away from where I live and had to uber there which cost me $26.00 and was given a very bad attitude and just was willing to explain herself nor any compensation to the time money and lose of mileage. I was told that my revised reservation was guaranteed at this new location. when I got to the smoke shop/mini market, they told me the only have local rentals and was not going to get a unit but the owner contacted UHaul and 15 minutes later I got the rental. My ISSUE is with your McHenry location and the person there was kelsey
RENE M