Customer did not leave a comment.
Amber R
Customer Reviews for Finishing Touch Automotive & Detail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app was glitchy with the photo uploads and the instructions for verification were unclear & difficult.
Amanda BMuch better experience at this location than my pickup location. Good customer service.
steve kTrash left in truck
Zachary CFantastic help and service - timely and got me on my way really quickly. Great people also!
Brandon CGPS takes you past the parking lot. Not even a parking lot to drop off the U-HAUL, it’s a dirt lot and it is completely full of vehicles, hard to find a place to park.
Jordon MI dropped this off in Green Bay at the U-Haul on Packerland Dr. There was someone outside and he told me where to go with the trailer. He met me there and took the trailer off for me and pushed it where it needed to be. Very helpful.
James BSecond rental from this location. Was a good experience both times. I’ll be using their services again, and recommending them to friends.
Chris VNot gonna lie , looks pretty shady egg green you arrive. Door access in the rear but the Staff was VERY polite, knowledgeable & professional
Elizabeth GI had thought to buy some moving supplies (boxes, tape, etc) but this location doesn't stock them. Not a big deal, hardware stores or other locations are easy to find, but it would be helpful to have those supplies available as well.
Mark TWas dropped off at where we picked it up.
Susan BThe customer service was excellent. However, the van did not have the appropriate amount of gas when I received it. Unfortunately, I did not take a photo before driving off, and as a result, I was charged for a fuel refill.
Tanea LBrian is awesome 👍
Tammy RI called the day I moved to explain that the trailer leaked from the roof and ruined some of my pictures. Tried calling in and got put on hold nonstop from Uhaul. I will not stop trying to file this complaint because I am very upset. The location and the service I got was above and beyond. Uhaul's customer service has been less than subprime which is disapointing.
Shayne MVery pleasant experience
REED BBottom of cargo trailer was dirty. Could’ve used a good sweep.
Timothy LFriendly and helpful
LAURA KThey could have double checked, there are material clothes that are all over inside the truck. Someone left their bottle of drink behind the passenger seat. Truck was unexpected not starting and dispatched service took a while due to bad weather.
Marin KThe app didn't work for contactless check-in but the individual in the shop was cordial and respectful of my time.
JAMES TLocation was good, they were closed but was easy to follow instructions. It all went very well.
camile sGuys are great and very professional. Week battery on the truck so I left it running all day until I returned it. Shut the truck off and restarted it no issues battery was fully charged but my need to be replaced due to age. Your software system did not register my reserve online so the guys were a little confused as to why I was there renting a truck. They were very helpful and luckily they had one for me to use that day. They even called a customer service for assistance, but seemed to struggle with the software system.Taking the appointment. But nonetheless, they got it figured out..
CHAD SWay finding could be improved. Rentals are in a lower parking lot and the customer entrance is poorly marked and on the upper level far side of the building. A bit of wandering in the crowded lot to find where I needed to go. The guy manning the shop was very helpful. The trailer I rented was in great shape. Now that I know the lay of the land I would make this my go to for U Haul rentals.
JOSEPH HPoor signage outside and inside the building. I needed to cal the next day to get my return processed.
Susan SWhat didn't go right: The night before my truck pickup U-Haul changed the size of the truck requested to 15'. I needed a 20' And the pickup point was changed to Sun Prairie, from Deforest. So when I picked the truck up in Sun Prairie I left my car there. The truck return was still in Deforest, which meant my car was still in Sun Prairie! So I need to find a ride to get my car! The whole thing was difficult! The smaller truck meant 2 loads instead of one, which added more time to what I had to pay my movers. The new truck was very nice though. My truck the previous week was horrible, should be retired!!
John MParking is tight but they worked with me on that!
LISA JHonestly it was really simple! My only gripe was that I couldn't 't pay with apple pay so I had to charge my debit. Otherwise, fantastic!
SAJID AAmazing customer service. Will definitely be using again.
JAMIE HI would like to say Thank You to Brian for working with me and lining up the Uhaul trailer. He is a great person to work with.
KENYON KDid not encounter any staff as this was an after hours drop off
JAMES Bnot the locations fault but i reserved a trailer 2 min from home and the day prior was told I had to drive 40 min out of my way to pick up the trailer. not good!!!
Jason CLet the customer rent what he wants
ERIC PVery helpful staff!
JENNIFER BThey were very knowledgeable. Worked with you easy turning of equipment small place but excellent.
DAVID CFix the firewall cover properly, so the 4 car accident I had ( totaling out my own car ) NEVER occurs to someone else, or kills them! Call / email people back U-Haul/ Quit playing a game of trying to charge one’s credit card AFTER the equipment has been returned, and verified properly. Quit being crooks. Get a different insurance company than Repwest, who actually takes care of your customers. Call me at [redacted] if you wish to discuss. L.
MARK GThis was THE BEST part of our moving experience. The gentleman that checked us in on Monday the 31st of March at 9am gave the best customer service. I will be using you guys again. I will tell everyone to use you as well!
CLARK BWhat a hassle! I had no idea it would take this long to pick up and return. Please prepare people for the steps involved - taking pictures is a pain. I was late to my reservation and had to call the 800 number to reactivate the reservation. If you prepare people for all these things the user experience would be much better.
Anne FVery nice, professional sales man. It takes 5 minutes to complete the transaction. I recommend this location.
WAGDY KExcellent
patrick oVery good equipment and service. Price as quoted. Excellent.
PATRICK OThe online pick up process was difficult to navigate and took us about an hour. By that time we had to restart due to being late for our reservation. It may be helpful to let renters know that they need to have someone with a different last name available to take a phone call when the renter is picking up the vehicle.
Neil WThings went well with the renting, pick-up and return.
SALLY KVery friendly and helpful staff at this location!
ROGER PIf you offer additional equipment it should be available if reserved in advance. I reserved and paid for a pack of blankets, but was told they don’t have any.
Steven GEveryone was very helpful and knowledgeable
TODD SNo clear sign as to where the rental returns were. Passed by several times and had to guess where to return equipment.
Kisang YReturn deposit fee same day upon rental truck is returned.
DORENITA WLimited space for drop off/pick up
Morgan FThis location was not even supposed to be open when I arrived. However the manager came in and helped hook up the trailer and helped maneuver the truck for me. Only complaint was that I did not receive my furniture pads, BUT the guy that helped me even stated he did not normally complete the uhaul transactions.
Samantha BWe dropped off after dark so most questions don’t apply. Small parking lot, very difficult to park such a large truck. Everyone I have dealt with at U-Haul corporate has been unfriendly.
tracy wThe place was not open when we got there. Our trailer was rented for 8:00. He told us we would have to wait 20 minutes.... Proceeded to check in other returns from the day before, instead of getting us the trailer we rented.
Timothy M