Customer Reviews for First Lube Plus

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of First Lube Plus

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BRENDA M. on

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They need more help in there. They told me it would be minute and it was 45 minute. My U Haul was full of dirt and leaf. I had to clean it out before I used it. What I was using it for I needed a clean trailer. I can't believe you charge so much for gas. Yes that is on me but wow. I would like to get the cleaning the trailer money out of it. Your welcome to contact me about it. Brenda@bgmfotos.com

celeste S. on

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John L. on

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duane N. on

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Very nice people working there.

Dennis L. on

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Steve H. on

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Great service.

sean O. on

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Always friendly service

Richard M. on

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Dennis L. on

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LARRY D. on

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Sheryl Q. on

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Great place to deal with.

Dennis L. on

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janice R. on

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Sheryl Q. on

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Love this place. The guys were awesome. I will definitely use this location again

andrew B. on

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Diana O. on

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Harlan M. on

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Bradley K. on

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David B. on

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Can’t think of anything. Everything was ready to go and no problems whatsoever.

Jodie N. on

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Second time renting a truck, 1st time everything was clean and ran good, this time truck was dirty and seemed like it was struggling. We will still rent from them, nice employee.

J Karl L. on

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Just keep up the excellent service. Great experience and I will be renting from this location again.

Cody C. on

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It was clean and maintained other than the drivers door had been Damaged and didn’t close properly other than that it was good

Jodie N. on

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Brianna W. on

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Literally everything went wrong. Even though I had confirmed the night before that I had signed up for 24/7 truck share, I got to the location and it wouldn’t allow me to pick up the truck online. I was on hold with uhaul for over 20 minutes and nobody ever picked up. Then the business I was picking up at finally opened and I was able to talk to someone. Of course his system was down though so he couldn’t check out the truck to me either. Finally, they checked the truck out to me manually and I was on my way, an hour after scheduled time.

Esmeralda F. on

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Jon J. on

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Tiffany D. on

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Nathan M. on

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Dan, the location manager or owner is excellent!

Dale J. on

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kayla Y. on

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JOHN H. on

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The truck I rented this time the door didn’t open up as wide as the last time and the step was in more, compact. It was designed to look better I guess, but I missed the step and feel out face first.

Andrew A. on

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WILLIAM W. on

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WILLIAM RONALD B. on

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Tanner L. on

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janice R. on

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Service above and beyond expectations. Very pleased!

Chris M. on

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The vehicle exterior was filthy, covered with debris from the tree it was parked under. I could barely see out of the windshield when I picked it up. I had to take it to a car wash before I could use it. Also, the contract indicated there was 1/2 tank of gas in it. I drove it 15 miles and it took $16.00 in gas to bring it back to 1/2 tank. I would say that is come really bad gas mileage. That would be like 3 MPG.

jake Y. on

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Please take off 585 Wallace Rd (Shell Gas station) as a possible drop off place. It is not a drop off. It can only be used if you picked up a van and returned it to that specific location. Wasted a bunch of my time yesterday while being met with uneducated employees about the whole process. When I called the customer service line, they reset my return inspection and had me go somewhere else. Then charged me a comically 12 cents for the drive between locations. The whole process started great until I had to return. The gentleman at this Lube shop was wonderful though to help me get through the rest of the process.

Anthony T. on

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charles B. on

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Laura G. on

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Jeff V. on

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Kumar R. on

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jack S. on

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Gentlemen that I returned the vehicle to was very friendly and made the return very easy.

Christy D. on

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John P. on

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Make sure the equipment is hooked up right before the customer leaves

Jennifer P. on

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wayne F. on

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leon C. on

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Don E. on

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Service was excellent...Everything was ready when I got there...no hassle no fuss...Great location and I will be letting my friends know!

Mark E. on

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Jonathan S. on

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Bekki A. on

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Friendly, polite, efficient Customer Service picking up & returning. The building was clean, organized which gave me a hint of what my truck would be like. Everything was spelled out on Website (very user friendly). Truck was clean, damages were marked. Improvements at THIS location? None. I couldn't have asked for a better experience. Thank you.

KEITH H. on

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first B. on

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Pamela K. on

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Jeff V. on

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Great folks, very helpful

jim R. on

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The picture online show a trailer with only a side about 6” tall, not 3’. The trailer available for me did not work well for my particular needs as a result. However, the customer service at the location was good. Would also prefer to have a secure way to drop off after hours. Leaving a utility trailer without securing it made me feel uneasy. Makes me worry about being liable if something happened to it after being dropped off. I would suggest security cameras or trailer locks to improve this process.

Michelle L. on

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Liliane M. on

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casey J. on

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ryan C. on

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Rebecca A. on

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I had the pleasure of of being on the receiving end of "First Lube Plus" U-Haul representative Timo... From start to finish he was professional, Kind and very helpful. He made my hectic 24 hours ... less crazy! Thank you

amanda S. on

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The customer service was great. I wasn't sure about my pick up time or drop off time and he was very patient with me.

Wendy N. on

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Dik P. on

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Michelle S. on

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melissa O. on

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dennis G. on

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Service was exceptional

janet C. on

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Extremely friendly and helpful explained everything

Jon W. on

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Temo (I think that's his name) was very helpful and friendly. He made the whole moving experience a little less stressful with his positive attitude and professional approach. Thank you! Jon

Jennifer J. on

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Best experience I've ever had at a uhaul location. I highly recommend this location.

Marcelina H. on

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There's really nothing you can do to improve for the next customer. The vehicle I needed was available, the staff was very professional very helpful. This will be my new location to rent U-Haul.

Jon H. on

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Terrific overall experience. No complaints.

Howard M. on

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The equipment that we rented worked as expected we had no problems, we will rent from Uhaul again.

Ron K. on

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Carol C. on

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Nice, friendly staff. Fast service. Thank you!

Sharyn M. on

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Dawn W. on

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I returned truck with only driving 13 miles and was charged $30 gas. Unacceptable. Shameful

Marissa H. on

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Alea D. on

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Dennis C. on

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Quick and friendly service!!! I'll go here whenever I need a uhaul!

Marcus H. on

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Carol S. on

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They were very busy so it took quite a while to turn in the truck. However, they apologized for the wait and efficiently completed the he transaction.

Glenn K. on

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Very friendly people and extremely helpful!

Scott M. on

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Excellent, very helpful and personable staff.

Gary L. on

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Wonderful service from a man who gives back to his community. Highly recommend renting through First Lube!

Bill E. on

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Every person I talked to was very professional, courteous and kind.

Jessica S. on

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I wish I had been sent to the location around the corner from my house, instead of across town

Keven W. on

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Fantastic service. All the positive reviews of this place are true. You need a unhaul? Get it from these guys!!!

Sandra S. on

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jake C. on

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Great experience! Very helpful and efficient! Also loved the fast check in online, when we went to pick it up it was smooth and fast. Everyone was great!

dana M. on

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justin P. on

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Roger J. on

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Michael B. on

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Very helpful on the return! Thank you who helped me at First Lube!

Linae S. on

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Michael H. on

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Customer service agent was extremely helpful in ensuring my drop off location would accept the truck when my move was complete. Saved me a ton of possible headache.

Philip M. on

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I had done most of the booking online, so the pick up was quick and efficient. Staff kind and helpful.

Toni F. on

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