Customer Reviews for First Lube Plus
(U-Haul Neighborhood Dealer)

351 reviews

615 Liberty St NE   Salem, OR 97301

(503) 375-2101

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(503) 375-2101

615 Liberty St NE
Salem, OR 97301

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Dolly had a brake light out but other then that all was good. Got the job done.

ROBERT GALE S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY F. 
Rating:
1.0

There was cigarette ash in the cup holder, candy stuck to the floor, dirt in the cab, and garbage in the back.

BENJAMIN L. 
Rating:
5.0

First Lube Plus is the finest truck/trailer rental I have ever experienced. The location is easy to find, plenty of parking. The establishment is organized and clean, indoors and outside. The staff were friendly, efficient and competent. The information about rental, drop-off, insurance,etc., was presented clearly. I will certainly use First Lube Plus again and will recommend it to all my friends.

John P. 
Rating:
5.0

Staff were great and the location is very simple to get too and out of

Clayton B. 
Rating:
3.0

Customer did not leave a comment.

Gary S. 
Rating:
1.0

Try cleaning the trucks that you rent out especially considering covid-19 My truck was DISGUSTING their we're Orange syringe caps, catheter wrappings, tons of dog hair, dog saliva, trash, food pieces, what appear to be human beard clippings! Windshield wipers did not work, was told there was a half tank of gas inside truck but their was only a little over a quarter tank. One of the men inside the First Lube Plus was not wearing a mask! They we're NOT adhering to any of the covid-19 regulations. I am currently working with U-haul to "fix" this issue. I had already had two people waiting for me that were being paid by the hour or else I would not have accepted the truck! Do Not rent U-haul from First Lube Plus in Salem Oregon I recommend going to the 12th street location.

KEVIN J. 
Rating:
5.0

Timo and Dave were fantastic to work with. We rented a 6x12 trailer that had some miles on it, but was in great condition and traveled without any issues whatsoever. Thanks U-Haul. We'll be back when we need to rent another trailer. Ray Gauthier

RAYMOND GEORGE G. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH W. 
Rating:
5.0

Everything was perfect and the people there were really friendly and helpful. We will be going there again and will recommend them to all our friends and family

JANET SUSAN S. 
Rating:
1.0

Customer did not leave a comment.

ARTURO A. 
Rating:
5.0

I didn't have a reservation and they still had what I needed. Easy, no hassles, good experience...

RICHARD SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Warren L. 
Rating:
5.0

Customer did not leave a comment.

DeBorah B. 
Rating:
5.0

Customer did not leave a comment.

Glen D. 
Rating:
1.0

The employees did not have face mask on. Two employees! Not one but two in the small office space. The employee there also had a huge vape pen on the desk. I preordered my truck and an appliance dolly. They didn't have the dolly. It took over 30 mins to get are truck. As well I as I was over charged for mileage. I over estimated at 17 miles to be safe and used 9 ,did not receive a refund. Absolutely worst experience ever would never recommend to a friend. I actually am letting people know to never use uhaul again.

ROSEMARY V. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Will B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA H. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
3.0

It was a drop off. He was nice

KATHERINE C. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPH DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE C. 
Rating:
5.0

Customer did not leave a comment.

Myah M. 
Rating:
2.0

Workers were not knowledgeable in all the ins and outs of transaction. Dirty truck. Less fuel than what was said.

Aaron P. 
Rating:
5.0

Cool people. In and out with no problems.

Venessa M. 
Rating:
5.0

Customer did not leave a comment.

dan R. 
Rating:
5.0

Customer did not leave a comment.

Kara S. 
Rating:
5.0

Customer did not leave a comment.

sheridan L. 
Rating:
3.0

They needed to send me to another location to have my vehicle loaded on transport trailer.

cheryl H. 
Rating:
5.0

Customer did not leave a comment.

RUDOLPH G. 
Rating:
5.0

The crew is the most helpful and considerate I've ever dealt with. I will recommend this place to any one moving and for oil changes.

Andrea S. 
Rating:
5.0

The cab was leaking water and I wasn't sure if it had been cleaned by the previous renter.

Sarah P. 
Rating:
2.0

Nothing wrong with location. Just you at UHaul suck. Your app sucks and took me 30 minutes to fully check in and get the truck. Customer service and policies suck. Wouldn't except a picture of my passport and "needed" a picture of my expired driver's license. It's fucking expired so why would I carry that around with me? I have my current license. So stupid. Why do you even need some of that info? One of my contacts was called and then put on hold for 7 minutes. I had to wait on hold to talk to someone who couldn't answer any of my questions when I reserved it in the first place for over 20 minutes. Your service is appalling and I won't use in the future if I can avoid it. Not to mention fees that were not disclosed before the reservation. Go fuck yourselves.

Kirk A. 
Rating:
5.0

keep up the good work!

keith W. 
Rating:
5.0

Your employee's helped me out when I needed help close to closing time. You are lucky to have such good workers.

George J. 
Rating:
5.0

After Uhaul corporate sent me to pickup at a different location than my preferred location which was First Lube Plus, Timo-an employee at First Lube Plus- went into the system and changed it back and was excellent at customer service! At pickup, Timo and Joe were excellent to work with making the process smooth and punctual for our moving day.

Millyellen S. 
Rating:
4.0

Thinking the truck could use a transmission service or maybe a modulator valve to had bad shifting problems when it was cold like sticking in gear

Matt L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT CARLS H. 
Rating:
5.0

Customer did not leave a comment.

Martin S. 
Rating:
5.0

Everyone was nice fast and friendly! Would recommend them to anyone needing U-Haul

DEMETRIUS K. 
Rating:
5.0

Customer did not leave a comment.

Carole D. 
Rating:
4.0

Customer did not leave a comment.

Ernest H. 
Rating:
5.0

Customer did not leave a comment.

Dik P. 
Rating:
5.0

first the renter should research which location they find the most close to the renter. And as early as possible.

John C. 
Rating:
3.0

Cab reeked of marijuana, had to drive with windows down which is not great in October.

Jason V. 
Rating:
5.0

Customer did not leave a comment.

Alexander S. 
Rating:
4.0

Very good service, and the workers were very friendly and helpful!!

dennis G. 
Rating:
5.0

Customer did not leave a comment.

mario C. 
Rating:
5.0

The gentlemen working there were very kind and helpful

Rabia S. 
Rating:
5.0

Both gentlemen at the First Lube Plus location were GREAT - friendly and helpful. I also appreciated their patience with me, as I was arriving from out of town and was late to pick up the trailer. Even though they were very busy, they kept up their good humor and helpfulness.

Joy C. 
Rating:
1.0

The lock on the truck was so hard to open that we had to take a detour to get tools to open it. In addition, there were four men at the desk where we checked out the truck. None of them were wearing masks despite a government requirement that everyone wear masks.

Jonathan B. 
Rating:
5.0

I rented the week before and did not get insurance. I told him my AAA covered it. The next week, we went to rent and on day one I noticed they charged the $8.00 fee fir insurance coverage. I called and said I did not ask for or want that. They said they would talk to the manager. Still charged. I kept the trailer an extra day and it was considered “in town” when my move was 1•1/2 hour away. I had to return to that location. I drove back and returned it an hour and 1/2 later than the return time and was charged for a theirs day. They never stated that to my husband or I would have pushed and done one more load. For what we ended up paying for the 6X12 trailer and having to bring it back each time cost more in gas than if we had rented the big truck and paid moksha AND DIDNT have to return it at the same location. We won't be back but the kid that works there does a great job. Water under the bridge.

cheryl B. 
Rating:
2.0

I signed up to use the contactless pick up, where I could sign in on my phone to pick up the Uhaul truck. I booked the truck for 9 AM and had movers scheduled to arrive at 10 AM. When I arrived, the website said I would have to wait until 10 AM to pick up my truck, which would have meant paying the movers to stand around and wait for me. I ended up going inside to talk with the staff, and it turned out my truck was there -- I had parked right next to it. Not sure what was wrong with the website. Staff were nice enough but did not wear masks, so my good intentions with the contactless pickup were completely undermined.

Adam L. 
Rating:
5.0

On the pick up end, it was as perfect as a transaction could ever be. The only thing that could be improved would be if UHaul could replicate all 3 of the attendants and spread them throughout the entire UHaul chain of service points. These were the most helpful, kind, knowledgeable, and professional representatives for the UHaul brand. Thank you gentlemen! Carl Wyant Moses Lake, WA

Carl W. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

Wonderful service!!!

cheryl B. 
Rating:
5.0

Would like to say that Joe provided excellent service!

Nikki D. 
Rating:
5.0

The staff are so nice and professional.

Brenda T. 
Rating:
5.0

I think U-Haul could do a better job with tracking pre-existing damage to their vehicles. When I point out damage without a small sticker I am always told, "yeah we knew about that one" . THEN MARK IT! It is a waste of my time every time I rent from ANY U-haul location to have to look for scratches and dings, photograph them, and find staff to update/acknowledge damage before I can leave.

Jonathan W. 
Rating:
3.0

stop nickel and diming people

Mikel P. 
Rating:
5.0

Thank you for everything.you guys are amazing

lisa C. 
Rating:
5.0

Easy!

Benjamin Fisher D. 
Rating:
5.0

Customer Service was very professional and pleasant.

Brenda T. 
Rating:
5.0

Customer did not leave a comment.

Ken G. 
Rating:
5.0

Great customer service! Nice people! Thanks

Laurie E. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Brenda G. 
Rating:
3.0

It needed to be disinfected given the times but was acceptable under normal conditions

Chelsey S. 
Rating:
5.0

Customer did not leave a comment.

Colin M. 
Rating:
3.0

The main person I talked to was not very skilled at customer service. A little rude and Condescending. To be fair he may be overworked, but for someone who has never rented a uhaul before, and works customer service, it was frustrating. Overall the details were fine and executed properly

Ida B. 
Rating:
1.0

Steering wheel and inside door handles were sticky, mirrors were dirty, cabin smelled. There was the previous persons paperwork on the seat too. Doubt it even got cleaned between me and the previous guest which is not okay during this pandemic. Nice employees and location. Terrible truck.

kyrstin H. 
Rating:
5.0

I was very happy with my entire experience. I rented a trailer and towed it hundreds of miles without any issues.

Eric M. 
Rating:
5.0

Everyone was nice and informative and the entire transaction was fast and easy.

Cooper C. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

lou N. 
Rating:
4.0

Road construction made it a bit hard to find/get to

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Dino M. 
Rating:
4.0

It was not clear where to drop off the trailer, but the staff didn't make my husband back into the spot after the first try and just pushed it by hand. Everything was quick. In and out in under 5 minutes. I was impressed.

Lia C. 
Rating:
4.0

The experience with staff at this location was good. The frustration with the after hours return of the truck made the experience negative enough that I will be renting through another company next time I need a truck. Received a text from UHaul with a link to check in the truck. I wasn't able to get into the link. I forwarded it to my daughter's phone since her phone is newer - She tried multiple browsers and finally found a browser that let her in to the link but then she wasn't able to enter in the information such as mileage at return. I attempted to call UHaul customer service and the message stated that my wait time would be at least 40 minutes. At this point my daughter and I had been sitting in the parking lot for over 45 minutes trying to navigate the required online return (it was stated that having staff do the return the following day would be an extra $20 charge!! ridiculous - if I'd returned the truck in person staff would have had to do the check in). Ultimately I put the rental contract and keys in the drop box and left a voicemail for the location. They took care of the check in the following day without incident. If you're going to require people to check in through a link the link should work. Waiting over 40 minutes to speak to a UHaul customer service rep does not = customer service! :(

Linda S. 
Rating:
4.0

Persons very polite and helpful

Bill W. 
Rating:
5.0

Great customer service. Made it very easy and fast to get my tow dolly. Will return again in future

Nehamiah Z. 
Rating:
5.0

Good crew working at this location. Very helpful

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

They are quite friendly, courteous, and knowledgeable. Any customer would have a great experience at this location.

SARA T. 
Rating:
3.0

Customer did not leave a comment.

Manuel G. 
Rating:
5.0

Nothing! Best service I have ever had from a U-Haul center. Friendly and fast. The best in Salem, OR.

John M L. 
Rating:
5.0

The staff at the location helped me previous to their operating hours when I was having challenges with the online syystems. High level of service. Appreciate those guys.

Thomas H. 
Rating:
3.0

It was not clear where the key drop was. There was construction all around making it hard to get into the lot.

Michael S. 
Rating:
5.0

When the mobile checkout agent refused to accept my credentials they where quick to process my rental.

Brandon M. 
Rating:
5.0

Well done and keep up the good work!!!

Bekah N. 
Rating:
4.0

Your system of having the customer refill the gas tank is a scam. You say the fuel gauge reads full ... yes it is above 7/8, but it is not full. I'm told it's closer to full so I'm responsible for returning it full. I work for a charity and your facility is walking distance from our office - 2 blocks- the entire rental was 13 miles, did not idle the engine for any extended period- literally 6.5 miles one way out to pick up a donation and 6.5 back to our office to drop it off, and then back to your office. That truck took over 6 gallons of gas to fill. Hardly the 10 to 12 MPG you claim, is it?

Jon W. 
Rating:
5.0

the vehicle was on site, but the 24/7 pickup system failed. I wasted an hour waiting for my rental.

Jon W. 
Rating:
4.0

Everything was fine . They were very friendly. Answered questions etc. However, they did not accept or take my discount coupons, saying I was to use them when I delivered the truck. At the end of trip, gentleman while very friendly said he didn't read or handle any paper work. Result--I did not, have not received my $80.00 discount through Coldwell Banker Real Estate. Would appreciate this being handled ASAP and my credit card being credited with this amount. Thanking you in advance. Gelene M. Davis

gelene D. 
Rating:
5.0

Customer did not leave a comment.

michael W. 
Rating:
5.0

Guys there were great, very helpful and efficient. I highly recommend this location for your rental needs.

Steve M. 
Rating:
5.0

Great staff interaction

scott B. 
Rating:
5.0

I must say, these folks exceeded my expectations. And this at a very crucial time in our history. Thank you so much for taking care of your customers, and making it possible to rent, and return U-Haul carriers.

Guy B. 
Rating:
5.0

The guy who checked me out at the counter and the guy in the yard were great. Real professionals and I appreciate their apparent work ethic!

Paul L. 
Rating:
4.0

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Albert V. 
No reviews have been submitted for this location.

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