The kid behind the counter was a moron. He didn't seem to know what he was doing. When I asked if we were close to finishing the paperwork because we were on a deadline, his answer was just â€œI don't know we have to put in the correct answers firstâ€ when I asked what that meant he replied â€œI don't know, the answers aren't correct yetâ€ when I asked him to help hook up the car dolly he insisted we move the truck closer. I suggested he just pick up the tongue and move the dolly to the truck he looked at me and replied â€œI'm not picking that upâ€ I also had a 20% off on my initial reservation but after changing the pick up location 3-4 times on me somehow my discount was lost. The boy genius struggled so much with the paperwork on the dolly it wasn't worth my time to deal with him anymore. I'm only quite frustrated that after being assured of a close pick up location for the tow dolly I ended up having to go more than 50 miles each was in the wrong direction of my move to pick up the dolly. That alone cost me almost $50 in gas and what did I get for comparison? â€œWe'll add 80 miles to your trip at no extra chargeâ€ that was insult to injury.Buddy Z.
First Lube Plus
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Salem, OR 97301
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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The two guys inside asked for the keys but didn't come check the truck or anything. I asked if they needed to see my paperwork but they said just give me the keys.Celeste W.
Quick customer service, even though I was going to use the self serve option they came out and got me entered into the system and on the road quicklyjoseph K.
There was some black residue on the floor which got some stuff dirty.. that's to be expected when moving though. Nothing is perfect. All the employees were super nice at this location as well.Mike R.
The guys there were great. Highly recommend them.Glenn A.