I ordered a truck and an appliance dolly days before pick up. I got a call saying they didnt have a truck at the place I signed up for so they refered me to First Lube. When I arrived the day to pick it up, they didn't have an appliance dolly, they sent me 5 miles away to get one, all while charging me for the distance. Then I realized the 10 foot truck doesnt have a ramp. Why wounld't anyone tell me, knowing I needed an appliance dolly. So I had to come back and exhange for a 15 foot. When I arrived again, the truck was on empty and the battery had to be charged. I was promised that they would refund me $50 if I brought the truck back with a quarter tank. I spent $40 and got a half tank. Upon return the guy told me that he could not refund me the $50. Uhaul literally set me up to lose money paying for their gas, their mistake. Im furious! and demand the refund I was promised.
Matthew D
First Lube Plus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salem, OR 97301
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I only answered no to the above helpful question because the location is closed on Sunday
Ken LDid not catch the assistant's name, but he was excellent. Had me hitched up and ready to go very quickly. No hassles what so ever.
Edward AI have dealt with this location several times now, and each time I get personalized and reasonable service. It is actually just like that I expect the best rental experience to be.
Ed KI rented 4 trucks for a huge move over ten days time. Philip, Juan and Chance were all very helpful with my needs each time I went in.
CAROLYN H