I was charged for a dolly I never received and I made a round trip to get it and store was closed. I want a refund of the dolly I never received and credit for 14 miles . I thought somebody was going to call me and not just bill me because I reported these issues The mirror on the passenger side was also very loose and moved every bump so it made it unsafe to drive
NICHOLAS K
First Lube Plus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salem, OR 97301
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Customer Reviews
- 4.5 Average Customer Rating
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The back was not locked in a downtown location. If there had been a hand truck it was gone and there were only two loading blanks of the dozen we reserved. The office was closed so there was no one for assistance. The app kept glitching and it was not clear based on the instructions provided that there was only a 15 minute pick-up window when we reserved the entire day. Overall awful experience.
Sarah PFriendly and informative customer service. No problems or complaints
PHILLIP LThe computer system was down and I still received great customer service onsite
Melissa RFast, friendly, and helpful. Silverton Road Uhaul has lost me as a customer FOREVER. Kent Walker KW Cleaning Service Salem, OR
Kent W