Customer Reviews for First Step Computer
(U-Haul Neighborhood Dealer)

Rating:

3.0

To Whom It May Concern: I am writing to formally express my concerns regarding my recent experience with U-Haul, specifically at the Whittier and Covina locations, under reservation #85555063. On Thursday, September 17, 2026, I reserved an auto transport at the Whittier facility for pickup on Saturday, September 19, 2026, at 6:45 PM. When I arrived at the Whittier facility at approximately 6:30 PM on the 19th, I was informed by the representative that my reserved trailer was not available. The representative’s response was dismissive; he simply shrugged and offered no solution besides sending me to the City of Industry location—which was not feasible given travel time and its imminent closing. Shortly after, I received a call from your corporate office, who informed me that there was a trailer available in Covina, CA, and that location would be open until 9:00 PM. While this was farther than my original pick-up location, I accommodated the change and picked up the trailer on the 19th around 7:45 PM in Covina. Upon pick-up, I made the Covina representative aware of the scheduling error and was assured that I could return the trailer by 9:00 PM the next day (September 20). I returned the trailer before that deadline, as agreed. However, I have since discovered that I was charged an additional day’s rental fee of $77.29. I am disputing this charge, as the delay and additional travel were due entirely to U-Haul’s error—not mine. In addition to the inconvenience and extra time required to pick up and return the trailer at a more distant location, I was assured by the Covina representative that returning the trailer by 9:00 PM would not incur extra charges. As a loyal and frequent U-Haul customer, I am disappointed by the lack of accountability and poor customer service shown by the Whittier representative. In contrast, I appreciate the professionalism and $50 refund offered by the corporate office. However, I respectfully request a full refund of the additional $77.29 charged for the extra day, as this charge was the direct result of U-Haul’s scheduling error. I trust that U-Haul values its customers and will resolve this matter promptly. Thank you for your attention, and I look forward to your response. Sincerely,

Rating:

5.0

Friendly

Rating:

5.0

You guys are awesome. Always have equipment available ready to use. Plus you guys are open late.

Rating:

5.0

good service

Rating:

4.0

Small dealer, but very helpful. Attendent was friendly and well informed.

Rating:

5.0

Very nice

Rating:

1.0

Experience sucked. Had 06:30am pick up. Without being told that their system messed up, my pick up time went to 10:30am. I had moving guys going at 07:00am! So, sent me to a FURTHER location. Whatever. I needed to move, so I sucked it up. The day OFF moving, I get a notification that they have rescheduled my drop off location. Conveniently FURTHER. Not only unprofessional, but annoying. We don’t need this on “moving days”. It already sucks moving. I hope to never have to resort to U-Haul ever again.

Rating:

5.0

The manager is so friendly and he’s honest .He teach you how to use the U-Haul apps to load and document the truck and reasonable price.I recommend this place to rent your truck .💪🙏🏽

Rating:

5.0

Very nice and fast thank you

Rating:

5.0

Great customer service

Rating:

5.0

I’ve been here Twice over a couple of years and the process is so easy and speedy, in and out and the gentleman I can’t recall his name was awesome. Highly recommended

Rating:

5.0

Good people Julian and cousin

Rating:

5.0

Super nice and professional service

Rating:

5.0

Great customer service and helpful employees at this location.

Rating:

5.0

nothing needs improving great friendly staff that assisted us with hooking up and taking off trailer and loved how fast i was out the door at this location 5/5 ⭐️⭐️⭐️⭐️⭐️

Rating:

2.0

I will never go to this store (which is dealership) because of extra charges. I will just stay on the regular store where I always rent in Azusa (actual/physical U-Haul).

Rating:

5.0

Hello, U-Haul agent. I'm very satisfied with the service and the pickup and drop-off locations; everyone was polite and helpful. The truck-auto-trailer worked perfectly; I have nothing but praise for the U-Haul company.

Rating:

5.0

Great service, really friendly and helpful service Happily will be back for my next rental and will be my new place for my rentals.

Rating:

5.0

Great service, thank you!!

Rating:

5.0

Impossibke to improve; Julián is a great person, and every time that I have to rent a truck or needed a service, it's been a great experience.

Rating:

5.0

Apartar con tiempo lo demas es exelente .

Rating:

5.0

Great customer service and friendly team. They were professional and a pleasure to work with. I would choose them again! Thanks Christian and Gilberto

Rating:

1.0

This review is for U-Haul, not the drop-off location. The return location was changed without giving us any option to accept or decline. The original location was able to receive the truck, but customer service told us it couldn’t due to a supposed city ordinance limiting the number of returns, which didn’t seem accurate. This isn’t something customers should have to deal with—it’s an internal logistics issue. If a location is at capacity, U-Haul should coordinate the transfer between locations rather than shifting that responsibility onto customers. Better planning and communication around drop-offs would make a big difference. Additionally, the experience would have been far less frustrating if the customer service interaction had been more respectful. The tone came across as somewhat condescending, which only added to the overall dissatisfaction.

Rating:

5.0

Very professional and eco friendly thanks.

Rating:

5.0

Thank you

Rating:

5.0

good customer services… very professional

Rating:

5.0

They were patient with my special needs.

Rating:

5.0

im happy to make business with them.

Rating:

1.0

The place was very cluttered inside to rent the U-Haul also the representative at the counter thought that the truck would not be brought back just because I live a few cities away from where I needed the truck also he took a picture of me because he was worried the truck was going to be stolen or something I would not recommend this place and if I need a truck again I will be using a different location this place has very poor customer service

Rating:

5.0

Exclente cerci

Rating:

5.0

Excelent service

Rating:

5.0

The staff was very helpful and attentive to my needs. Even extended my hours

Rating:

5.0

Excelente servicio de las personas que atienden educadas una buena vibra y buena atencion sin duda regresaria y los recomendaria la unidad tambien estaba en muy buenas condiciones

Rating:

5.0

every bit of a great experience thank you so much

Rating:

5.0

Wry professional

Rating:

5.0

Julian was great. Took good care to make sure I had the equipment requested, understood safe operation, and that I knew where to return equipment. Fast, polite, knowledgeable, professional. An asset to Uhaul.

Rating:

5.0

Excellent service at first step computer the best ever experience I have had

Rating:

5.0

I was able to access the truck I requested. The service provider was gracious, knowledgeable, attentive & professional. I would definitely go back to this location again.

Rating:

1.0

"TruckShare" reservation cancelled while standing in parking lot, supposedly due a "no show" after arriving 15 minutes after the reservation time on a FOUR DAY RENTAL. Store refused to use card on file and then charged the wrong card on return, contrary to the instructions given by U-Haul itself.

Rating:

5.0

I have rented here before. Quick service. Very communicative. Always friendly

Rating:

4.0

Cleanliness could be better and equipment presentation overall. Renting a van that's dirty inside and out is not the best impression. Checking the equipment at return and make sure the rental is cleaned and ready for the next customer.

Rating:

3.0

The UHaul truck was dirty, the battery was almost dead, and had a flat tire. I had to call for a new tire during my move, which caused further delays and problems.

Rating:

5.0

Using the U-Haul app to get your U-Haul was long and you guys should have people do that before they go to pick up their U-Haul because I missed my appointment waiting for

Rating:

5.0

I had a great experience renting a U-Haul trailer from First Step Computer in Covina. The staff was professional, friendly, and made the whole process simple. I was checked in quickly, and they had me on my way without any hassle. The return process was just as smooth. Dropping the trailer off was a breeze, and I really appreciated how easy the U-Haul app made it. With just a few quick photos for check-out, I was able to finish the process in minutes and be on my way without waiting around. Overall, it was a stress-free and efficient rental from start to finish. I would definitely recommend this location to anyone needing a U-Haul in the area.

Rating:

5.0

Better maintenance on the truck

Rating:

5.0

长期续租应该优惠一些，没有感觉到优惠

Rating:

5.0

Everything you do to help and accommodate my needs what excellent

Rating:

5.0

The People very friendly and helpful

Rating:

3.0

The location was a computer repair shop and was packed with old computers, printers etc, This made the location have a smoothing feel to it

Rating:

5.0

Thank you very much, This is first time to use u0haul at this time. I recommend to use this location. Their are so kind and make me so confortable. Thank you and Best Regards,

Rating:

5.0

They got it in control they do good work and I will be back thank you so much for your help

Rating:

4.0

There is too little gas in the tank. I have to refuel twice in 6 hours. It is a waste of my time. I have encountered this situation twice! Can I have a full tank or more gas when I pick up the car?

Rating:

5.0

Wow Such good service