Customer Reviews for First USA Storage Shelby

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of First USA Storage Shelby

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KATHERINE R.
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Customer did not leave a comment.

Heinrich T.
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RUSSELL R.
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Clara R.
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Janel W.
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Estelle J.
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Everything was convenient and having Uhaul at the storage building was excellent saving time for the return of the. (All in One)

STEPHEN B.
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Karla K.
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Lon T.
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Travis H.
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Location should provide a trailer jack to help lift u-haul trailer off truck hitch. I rented a 6x12 trailer. It was heavy to lift. If my wife had returned the trailer, she would have NEVER been able to get the trailer detached. The woman at the drop off did not even come out, but told my to just park it. Also, location was not in very good area.

Patrice H.
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Randall B.
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John F.
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Shouldn't charge extra to return to an out of town location.

Taquetta J.
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Terry W.
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Ashley P.
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steve G.
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The truck esa on ir last Lev..ir dos mor ha be no poder..e ven with ir Emery it World bit go pasa es 55mph..ir knocked bad.i wasnt vale yo ver truco on time an when Torre esa someten Torre por me yo voy truco rey toldo me it has yo be Bach in leas tren te o hoy es..at tjat time an that locación i dad charged 77.23 on sta.an on Monday uhaul charter my can 113. Sony know why

bill V.
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Alyssa T.
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Matthew H.
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Carol H.
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Matthew H.
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Katherine W.
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Matthew W.
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Jason W.
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Needed a tow dolly on short notice and this location had one. They got me in and out quickly and returning the equipment was easy. Thank you!

Jessica R.
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I went to this location cause i bought stuff from quick lotz which is 1.2 miles away. I drove fhe truck back to quick lotz for them to tell me the price of my purchase went from 250 to 950. So i left it there an called the uhaul place back to see if i could get refunded for the truck an pay for miles an the lady charged me full price anyway. An i came back in less then 10 min. She put i returned an hour later on my receipt an at the time she put i had made it to zapps in belmont. The lies! If they that desperate for money to treat customers that way its poor customer service!!!!

Heather D.
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The staff did a great job, but the inside of the truck smelled like cigarettes and there was sticky stuff on the seat.

Jeff M.
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Welcoming, friendly staff. Truck was ready for us when we arrived for pickup and it was clean. Flawless transaction.

Cye-wyn M.
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Lindsy G.
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Metin O.
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Friendly and easy to work with.

steve R.
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THIS LADY WAS GREAT. OTHER DEALERS SUCK COMPAIRED TO HER. THANK YOU.

Metin O.
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David W.
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JEFF L.
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Lori S.
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This was our first time renting from U-Haul. It was a very easy experience. Please read the contract carefully though. We rented from one town and dropped the truck off in another, and we were allotted the number of miles between the two towns. We had to drive more than that to pick up some of our furniture so we were charged for the extra miles. We had to pay an extra $50 when we returned the truck. Not a huge deal, but something to be aware of.

Terri A.
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Fernando H.
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place sucked couldnt get any help for 20 minutes

BERNARD J.
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JULIAN A.
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charlie M.
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It is a good recommendation to go get a U-Haul truck

DENISE C.
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Please clean trucks before giving to next customer....

dominique T.
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Great customer service!! Service was great!!

Donald L.
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cole P.
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ADINIA T.
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Delisa C.
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LINDA G.
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Everybody that I talked to during the rental was very friendly. I will be returning to this location when I need.

EVAN S.
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william B.
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Equip the truck with some straps and a broom for cleaning it after the move.

Teresa C.
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Tony I.
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Was very professional, personable, helpful. Made the experience painless.

Philip G.
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The vehicle was very dirty in the from and back, the location was in a run down neighborhood, the vehicle was 1/4 full, which is a pain for renters to get it "EXACTLY" where it was when you picked it up. For that price, I expected more... ( The young lady working the office, was nice, however. )

Sufian A.
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Sheryl H.
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kim E.
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bill M.
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mattie H.
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Don't force the customers to spend more money for a returned truck even though it was returned with a little more gas than it had when picked. The truck was less than a quarter of fuel when picked up, at the drop off location representative said 13.75 or fill it to quarter tank,,showed before and after pictures of the fuel gauge,, very dissatisfied with that. I used U-Haul quite a bit before that. Thank You.

Patricia C.
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Service and staff are excellant. Would like to see more available hours but understand ppl have families to go hone to and to keep prices affordable its necessary other than that wouldnt change a thing. Lori was wonderful.

Terry F.
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RUSSELL R.
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Your business seems to be more of an add on here. This is just a segment of what they do. I am a bit disappointed in the way this location allocates resources for the U-Haul portion of their business. The employees were good, their setup is not attuned to this aspect of their business.

Harry N.
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The only I had was that the website at the pickup point was sluggish. Probably not you fault.

william S.
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Bobbie H.
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I reserved two Dollies and they were not available at the location when I went to pick up the truck but they still tried to charge me for them, nor could the sales lady refer me to another location where they would be available.

tiffany S.
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Location was closed when I arrived

LORRAINE P.
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Spencer S.
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Jay W.
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John B.
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LaVincent N.
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MASON P.
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Credit card facilities not operational when I arrived to pick up the rental truck. I was not told that a $100.00 deposit was required until I arrived, and no after hours drop off arrangements in place

No reviews have been submitted for this location.

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