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ROGER G
Customer Reviews for Flagship Carwash of PSL Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It took me over an hour to pick up my truck. They told me I had to walk half a mile to park my car and then walk to get the truck. They could not even give me the address for the location of the truck. The counter person just said that what the boss says and I can't change it. They did not tell me that they can't operate their location due to construction on their parking lot. The staff in the lot gave me a ride due to the rain. Stay away. This is a bad franchise owner. You have choices. There are a lot of U-Haul rental places nearly. Hopefully they are not owned by the same bad franchise owner.
CHRISTOPHER VVery good customer service.
RODNEY CEverything went well
RICHARD BGood service
Felix T24' truck had less than 1/8th gas in it. I had to immediately try to a gas station and get gas. A lot a uhaul places do this but it is predatory as you have to fill back up the tank to at least where it was when you received the truck knowing that your 9/10 times going to end up with more gas than you started with. Fill up the trucks and I'll top it off. Not a hard concept.
Matthew WGreat service, especially the lady with black and gray hair, loved her attitude! Thank you
Herduin GThis was the 4th location I attempted to drop my vehicle off at. The first appeared to go out of business or now longer accepting vehicles. The second, promoted by text, was 15 miles away. The third was another fly-by-night business strip mall business, where check in via Uhaul's website didn't work; couldn't even photograph the odometer. There are some serious policy, process, and technical issues with Uhaul software here. I didn't accept any of the above, but fortunately found Flagship, who provided excellent service.
JOHN PMy only complaint is that there was no available parking where I could leave my car while I used the rental.
Emmerson RI just dropped the equipment did not see anything else
PABLO FProfessional, quick and efficient!
PAUL SThe employees were very helpful and the entire experience was great
RICHARD FI’ve rented several times over the years from this location .. This rental I was over charged for miles and gas I did not use I call twice to clear up the issue was told the manager will call me back never received a return call.. will leave negative reviews on as many sites as I can to tell people to take photos of everything before leaving the location.. my next step is to dispute the charge with my credit card if I used it I have no issue paying for it, but I’m not gonna pay for something that I did not use.
April GContinue good service that I got
HERNANDO GNice van, brand new. Very clean. Everyone inside and out was extremely kind and helpful
JOSEPH SWe were very happy with your service. The two women who helped my son and I were friendly and informative
JASON PThere is always too much wait time involved at this location. Whether its is to rent a U-Haul or anything else. Another body in the office would do wonders. But, I will say that the people who ARE there are, and have always been GREAT!!
DAVID BNeed to get truck checked. When applying the brakes the whole front end shakes bad.
ENRIQUE RI am very satisfied with the service every single time I come here. Thank you 5⭐️
LUIS JNothing
ERROL MFast, efficient, and thorough. Will definitely come back if the need arises. Thank you from All Florida Security Services - securityinflorida.com. Have a great day!
RICHARD SThis uhaul dealer is remarkable. Everyone there extremely helpful, friendly, welcoming. The truck was brand new.
Laura EHad trouble with the app. They were not open yet, but the guys stepped up and helped me out even though they didn’t have too
Daryl LRented a van from this location. Joe took care of me and explained the paperwork to me.. it was busy with a few customers in the office and phone ringing. They were both pleasant, helpful- even when equipment wasn't working properly. Marty took care of her customer with a propane transaction. - handled it like a professional. I would recommend this facility
TINA WAwesome service and a nice new van. Thank you!
MICHAEL LRight on the spot, ready and will to help with any of your needs
Daryl LThey charge me for more mileage than what I used. I will be calling to dispute.
SLEY MIt was ok. Personnel were not anxious to answer questions but ok
JANELLE HEverything was great!
SHANTI MExcellent! Definitely will be using the service again! 👍🏿
JAMES SThe only issue I had was that the gas tank should have been full when received. The gauge was on 3/4 of a tank. It was a bit hectic on pickup day and I neglected to take a photo or call the dealer about it. When returning the truck, I had to completely fill up the tank which technically cost me $40 more than I should have paid. Worth noting is the woman who helped me get the truck was helpful friendly and went above and beyond!!! It was really a great experience!
VERONICA GI was unhappy with my rental I needed a one way. But the truck had no ramp so I was unable to use it. I returned to the same location an was still charged for a unused truck. Complete waste of my money
TYISHA JWhen I dropped off Tim was a huge help
CHRISTOPHER Lgood service
NOEL TQuick efficient operation
JOSEPH PKeep doing what you do best
NOEL TNice people, great service with very efficient in/out ....
JOSEPH FQUICK SERVICES AND PROFESSIONAL. THANK YOU
Jim WIt is already fantastic. Maybe ypu need a few more chairs for oldnpeople to sit while waoting to be served.
JEAN CAll the staff were welcoming and helpful and explained everything about the rental and about use of the trailer
PATRICK DGreat customer service!will definitely use this location again
JASON JApril 2025: Service provided by Flagship was excellent, pick-up and return customer service was 5 out 5 stars! Best Uhaul experience by far. Chris/Lindsey and their crew are top notch and professional. Can strongly recommend Flagship as the "GoTo" friendly Uhaul place!
WEAMAN NI didn't or haven't seen anything that can be improved...I've had the need of multiple truck rentals over the last month specifically & I won't go anywhere else!! The service I received has been exceptional & the staff goes above & beyond to ensure everything is going to work for me. I saw kindness on a level we don't see much of these days!! Lindsay & Marty at the front desk were so helpful & kind, it was comforting then there was Tim who really went above to see I was having a emotional breakdown, said "just take it easy, relax for a bit there & just get moving when you can", then Kevin made sure I didn't strain myself getting in & out of the back of the truck, I'm disabled so they all went above to help me & to make sure my rental & return were as easy & pleasurable as possible!! Noticing when someone is in need of a kind gesture or words isn't in the job description but every employee here has gone above & beyond to make my rentals as easy & painless as humanly possible!! Even when there was a billing issue Chris was there to assist in making sure I was only charged for the supplies I had rented so that was really special, it's usually like pulling teeth to get things adjusted or reimbursed when you're overcharged but all it took was a simple phone call & it was handled within a day or two!! I give Flagship uhaul & propane 10 stars☆☆☆☆☆☆☆☆☆☆ & won't be renting anywhere else!! When everything has become automated & AI serviced...having such an amazing staff to help me through such a hard experience, I want the kindness & thoughtfulness of the staff here, every time!! They brightened my days & helped take the proverbial load off my back as I worked through this move!! God bless you all!! ❤️♡♡♡♡ 10 stars & 5 hearts!!
MISTY AEveryone was helpful and friendly.
DANIEL COverall the rental went very well. The only complaint I have was that the truck was very old and pretty beat up but it did the job. Thank you for your service!
James WGreatest U-Haul team on the treasure Coast
JOSEPH SGreat service, friendly, professional!
HORACE MWe arrived after they closed . Location looked deserted
ATANASIO DFast and efficient
DAVID MVery professional customer service.
OCTAVIO RVery happy with my experience with U Haul. Joe and Robert were very professional and helpful. One small issue is that the drop off destination was 12 miles away from the closest drop off in Piedmont. Will be back!!
DONALD L