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TERRY T
Customer Reviews for Flagship Carwash of PSL Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rent trailer hitches with trailers as needed. Trailer fee was $15 day, which is great... but had to buy 2" ball hitch for $35 !!! I could've bought one cheaper at Tractor Supply or Home depot, had I known that ahead of time.
MICHAEL RExcellent staff great experience
CYNTHIA BGreat place and amazing service!
Andre TYou're team is always friendly and kind. I wouldn't go anywhere else. Thanks
ADAM MI’m satisfied with the service. But your customer service with your office staff is excellent.
GABRIELA LEverything went smoothly, friendly staff, will use them again.
Tammy Sexcellent customer service:) However, one more associate/ person would help to speed up the process..
TETYANA RYou can not email me this at 1145 pm and wake me up
ROBERT Jservice was excellent, from the time I picked it up and returned it after 5 the same day
CALVIN WVery friendly staff. Top of the line equipment
JORGE LThe trailer was never clean before. The deck was full of pebbles and screws. I cleaned the whole bed.
RAUL MTO ANSWER THE PHONE, CALLED MANY TIMES SO I HAD TO GO IN PERSON
GEORGE AWell done!
PAUL BIt's the only drop off site in the area.
BROOKE BThis location always has what we need, when we need it. Their customer service goes above and beyond every time, as well. We drive out of our way to make sure we use their location. Thank you for always putting customers first, still!
JESSICA MNice service
MAXIMUS UThe people there hooked up and checked the trailer. Were very polite and helpful. Nice to deal with this facility.
GREGORY MBoth of the gentlemen who helped me were very polite and professional. I have rented from this facility many times and I can’t say enough about how well they treated me
alexandra RThe entrance was blocked and we had to turn around, make a u-turn. Very difficult to do in a truck with a tow
Nicole FDrove in here and they came right out unhooked the trailer checked it out all on a timely manner. Very good experience here
STUART TThe truck was dirty on the outside and inside. Probably hasn’t been washed in a few weeks. Lots of dog hair on the seats from prior customer.
JASON MGreat staff, in and out fast. Truck was in good shape and clean.
RICHARD COrdered furniture pads. Told me they didn’t have any. Had to go somewhere else
CHARLES CThe construction was inconvenient, but the staff worked hard to ensure the process went smoothly. Tim was especially helpful upon returning the vehicle. Good location with good staff.
TREVOR HGreat customer service.
MIGUEL AIt took me over an hour to pick up my truck. They told me I had to walk half a mile to park my car and then walk to get the truck. They could not even give me the address for the location of the truck. The counter person just said that what the boss says and I can't change it. They did not tell me that they can't operate their location due to construction on their parking lot. The staff in the lot gave me a ride due to the rain. Stay away. This is a bad franchise owner. You have choices. There are a lot of U-Haul rental places nearly. Hopefully they are not owned by the same bad franchise owner.
CHRISTOPHER VVery good customer service.
RODNEY CEverything went well
RICHARD BGood service
Felix T24' truck had less than 1/8th gas in it. I had to immediately try to a gas station and get gas. A lot a uhaul places do this but it is predatory as you have to fill back up the tank to at least where it was when you received the truck knowing that your 9/10 times going to end up with more gas than you started with. Fill up the trucks and I'll top it off. Not a hard concept.
Matthew WGreat service, especially the lady with black and gray hair, loved her attitude! Thank you
Herduin GThis was the 4th location I attempted to drop my vehicle off at. The first appeared to go out of business or now longer accepting vehicles. The second, promoted by text, was 15 miles away. The third was another fly-by-night business strip mall business, where check in via Uhaul's website didn't work; couldn't even photograph the odometer. There are some serious policy, process, and technical issues with Uhaul software here. I didn't accept any of the above, but fortunately found Flagship, who provided excellent service.
JOHN PMy only complaint is that there was no available parking where I could leave my car while I used the rental.
Emmerson RI just dropped the equipment did not see anything else
PABLO FProfessional, quick and efficient!
PAUL SThe employees were very helpful and the entire experience was great
RICHARD FI’ve rented several times over the years from this location .. This rental I was over charged for miles and gas I did not use I call twice to clear up the issue was told the manager will call me back never received a return call.. will leave negative reviews on as many sites as I can to tell people to take photos of everything before leaving the location.. my next step is to dispute the charge with my credit card if I used it I have no issue paying for it, but I’m not gonna pay for something that I did not use.
April GContinue good service that I got
HERNANDO GNice van, brand new. Very clean. Everyone inside and out was extremely kind and helpful
JOSEPH SWe were very happy with your service. The two women who helped my son and I were friendly and informative
JASON PThere is always too much wait time involved at this location. Whether its is to rent a U-Haul or anything else. Another body in the office would do wonders. But, I will say that the people who ARE there are, and have always been GREAT!!
DAVID BNeed to get truck checked. When applying the brakes the whole front end shakes bad.
ENRIQUE RI am very satisfied with the service every single time I come here. Thank you 5⭐️
LUIS JNothing
ERROL MFast, efficient, and thorough. Will definitely come back if the need arises. Thank you from All Florida Security Services - securityinflorida.com. Have a great day!
RICHARD SThis uhaul dealer is remarkable. Everyone there extremely helpful, friendly, welcoming. The truck was brand new.
Laura EHad trouble with the app. They were not open yet, but the guys stepped up and helped me out even though they didn’t have too
Daryl LRented a van from this location. Joe took care of me and explained the paperwork to me.. it was busy with a few customers in the office and phone ringing. They were both pleasant, helpful- even when equipment wasn't working properly. Marty took care of her customer with a propane transaction. - handled it like a professional. I would recommend this facility
TINA WAwesome service and a nice new van. Thank you!
MICHAEL LRight on the spot, ready and will to help with any of your needs
Daryl LThey charge me for more mileage than what I used. I will be calling to dispute.
SLEY MIt was ok. Personnel were not anxious to answer questions but ok
JANELLE HEverything was great!
SHANTI MExcellent! Definitely will be using the service again! 👍🏿
JAMES S