Customer Reviews for Flagship Carwash of PSL Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very friendly it was a easy process with pick up and return thank you

Rating:

4.0

Ample space to return trucks. The staff is nice.

Rating:

5.0

I have been using the Flagship location for 20 years. Always have been happy with the service and the people who work there. They care about what they do. I highly recommend them

Rating:

3.0

Have friendlier staff

Rating:

5.0

Just some more lights and Camara’s Other than that Good stuff

Rating:

1.0

Opened the truck to a roach infestation and later on found one in the furniture of my home. Terrible experience

Rating:

5.0

Dropping off the trailer with a breeze it didn’t take me 30 seconds to get on the property and be driving off. The two fellas in the yard were great.

Rating:

5.0

Customer service in this location is extremely excellent.

Rating:

5.0

Staff was great and equipment was nice and ready

Rating:

4.0

The driver side windshield wiper on my 20foot truck needed to be replaced. Otherwise it was clean and the A/C worked great!

Rating:

1.0

Made reservation weeks ahead of move for truck and a vehicle carrier for tundra 4 wd pickup.day b4 pickup receive call that carrier would not be at psl location.would need to drive 1.5 hrs to another loc.at this loc they were not aware of our reservation. The psl loc gave a quote for both.we paid when truck picked up.only to find out at carrier loc that carrier was not included.had to pay that loc charges. Finally get carrier, personnel helps load truck, only to find out that truck did not fit,too big. Then informed that there are none bigger ever!!.after being assured several times from psl loc that there would be one large enough. We then had to pivot and place car onto carrier.bow we have to drive the pickup.which we were have mechanical issues with prior to move.cost us additional gas,travel time and overall added stress. I stead being able to drive the distance in one day,it caused to have to pay for rooms overnight.and to top everything off when we arrived at the chambersburg loc they charged an additional fee of $20 for gas even after listening to our entire ordeal.we would like some kind of compensation for the inefficiency and inconveniences caused by all locations involved in our move. One last thing at the 2nd carrier loc, had we known the truck would not have fit on carrier, we would have rented a car dolly which is cheaper than a carrier. There were so many people at that location,we would have been delayed even longer if we tried to switch them out! As it was we were there approx 2.5 hrs!

Rating:

4.0

Rent trailer hitches with trailers as needed. Trailer fee was $15 day, which is great... but had to buy 2" ball hitch for $35 !!! I could've bought one cheaper at Tractor Supply or Home depot, had I known that ahead of time.

Rating:

5.0

Excellent staff great experience

Rating:

5.0

Great place and amazing service!

Rating:

5.0

You're team is always friendly and kind. I wouldn't go anywhere else. Thanks

Rating:

4.0

I’m satisfied with the service. But your customer service with your office staff is excellent.

Rating:

5.0

Everything went smoothly, friendly staff, will use them again.

Rating:

5.0

excellent customer service:) However, one more associate/ person would help to speed up the process..

Rating:

5.0

You can not email me this at 1145 pm and wake me up

Rating:

5.0

service was excellent, from the time I picked it up and returned it after 5 the same day

Rating:

5.0

Very friendly staff. Top of the line equipment

Rating:

5.0

The trailer was never clean before. The deck was full of pebbles and screws. I cleaned the whole bed.

Rating:

3.0

TO ANSWER THE PHONE, CALLED MANY TIMES SO I HAD TO GO IN PERSON

Rating:

5.0

Well done!

Rating:

3.0

It's the only drop off site in the area.

Rating:

5.0

This location always has what we need, when we need it. Their customer service goes above and beyond every time, as well. We drive out of our way to make sure we use their location. Thank you for always putting customers first, still!

Rating:

5.0

Nice service

Rating:

5.0

The people there hooked up and checked the trailer. Were very polite and helpful. Nice to deal with this facility.

Rating:

5.0

Both of the gentlemen who helped me were very polite and professional. I have rented from this facility many times and I can’t say enough about how well they treated me

Rating:

2.0

The entrance was blocked and we had to turn around, make a u-turn. Very difficult to do in a truck with a tow

Rating:

5.0

Drove in here and they came right out unhooked the trailer checked it out all on a timely manner. Very good experience here

Rating:

3.0

The truck was dirty on the outside and inside. Probably hasn’t been washed in a few weeks. Lots of dog hair on the seats from prior customer.

Rating:

5.0

Great staff, in and out fast. Truck was in good shape and clean.

Rating:

3.0

Ordered furniture pads. Told me they didn’t have any. Had to go somewhere else

Rating:

4.0

The construction was inconvenient, but the staff worked hard to ensure the process went smoothly. Tim was especially helpful upon returning the vehicle. Good location with good staff.

Rating:

5.0

Great customer service.

Rating:

1.0

It took me over an hour to pick up my truck. They told me I had to walk half a mile to park my car and then walk to get the truck. They could not even give me the address for the location of the truck. The counter person just said that what the boss says and I can't change it. They did not tell me that they can't operate their location due to construction on their parking lot. The staff in the lot gave me a ride due to the rain. Stay away. This is a bad franchise owner. You have choices. There are a lot of U-Haul rental places nearly. Hopefully they are not owned by the same bad franchise owner.

Rating:

5.0

Very good customer service.

Rating:

5.0

Everything went well

Rating:

5.0

Good service

Rating:

2.0

24' truck had less than 1/8th gas in it. I had to immediately try to a gas station and get gas. A lot a uhaul places do this but it is predatory as you have to fill back up the tank to at least where it was when you received the truck knowing that your 9/10 times going to end up with more gas than you started with. Fill up the trucks and I'll top it off. Not a hard concept.

Rating:

5.0

Great service, especially the lady with black and gray hair, loved her attitude! Thank you

Rating:

5.0

This was the 4th location I attempted to drop my vehicle off at. The first appeared to go out of business or now longer accepting vehicles. The second, promoted by text, was 15 miles away. The third was another fly-by-night business strip mall business, where check in via Uhaul's website didn't work; couldn't even photograph the odometer. There are some serious policy, process, and technical issues with Uhaul software here. I didn't accept any of the above, but fortunately found Flagship, who provided excellent service.

Rating:

4.0

My only complaint is that there was no available parking where I could leave my car while I used the rental.

Rating:

3.0

I just dropped the equipment did not see anything else

Rating:

5.0

Professional, quick and efficient!

Rating:

5.0

The employees were very helpful and the entire experience was great

Rating:

2.0

I’ve rented several times over the years from this location .. This rental I was over charged for miles and gas I did not use I call twice to clear up the issue was told the manager will call me back never received a return call.. will leave negative reviews on as many sites as I can to tell people to take photos of everything before leaving the location.. my next step is to dispute the charge with my credit card if I used it I have no issue paying for it, but I’m not gonna pay for something that I did not use.

Rating:

5.0

Continue good service that I got

Rating:

5.0

Nice van, brand new. Very clean. Everyone inside and out was extremely kind and helpful

Rating:

5.0

We were very happy with your service. The two women who helped my son and I were friendly and informative

Rating:

4.0

There is always too much wait time involved at this location. Whether its is to rent a U-Haul or anything else. Another body in the office would do wonders. But, I will say that the people who ARE there are, and have always been GREAT!!

Rating:

5.0

Need to get truck checked. When applying the brakes the whole front end shakes bad.

Rating:

5.0

I am very satisfied with the service every single time I come here. Thank you 5⭐️

Rating:

5.0

Nothing

Rating:

5.0

Fast, efficient, and thorough. Will definitely come back if the need arises. Thank you from All Florida Security Services - securityinflorida.com. Have a great day!